Trusted Agent profile · Lambeth
★★★★★
1,051 reviews across 2 platforms
28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB
Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.3 out of 5 across 1,051 reviews on two platforms, including 235 Google reviews rated 4.6.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotSupport during tenancy
Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleVery professional and were helpful throughout the whole purchasing process. A special thank you to Jack Peggie for his work on our case
Dear Harry, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotSale of property
Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.
Dear Sally, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHannu is so quick at responding to messages which makes flat hunting so much easier! He really takes in to account what you like/don't like at each property and seems very invested in helping you to find a place you'll be happy with
Dear Chloe, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleEven though relocating to the UK after Brexit is a bureaucratic nightmare and the current lettings market in the city is also a terror story, the staff at M&P were very professional and supportive. Harry immediately gave us an opportunity, and Sebastian empathized with the paperwork delays that were out of our control. Ultimately, M&P helped us have a great place to live for our new adventure in London. For that, we are incredibly grateful!
5/5
GoogleClapham Lettings staff have been really professional in helping us secure our recent rental in the Clapham Old Town. Under rushed circumstances, the manager Sebastian was very helpful and did all he could to assist us, resulting in a seemless move in process!
Dear Jason, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Clapham office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
4/5
GoogleOur experience with Amber from M&P was excellent. Amber was proactive in ensuring the sale went through and helped overcome any hurdles along the way. Amber goes the extra mile to make things happen!
Dear Virginia, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat task follow up
I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.
Dear Deniz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
2/5
GoogleA long and painful process in selling our house. A laboured feedback loop, where we were constantly chasing to get any info on viewings. M&P appeared not to have a handle on other parts of the chain. This caused problems that occurred close to the initial exchange day, only to see the sale fall through completely and a need to restart. Lower down the chain there had been a problem from day 1, yet we were told that the sale was well advanced and going smoothly. When it did collapse we fond out through our solicitor that our buyer had put their property back on the market for over a week. M&P either didn't know or were keeping us in the dark. I felt there was a lack of transparency in the sharing of information and this led to some difficult decisions and some long delays. When expecting to exchange the 2nd time, at the end of one week in April we were told a couple of enquiries outstanding to be resolved that day, it turned out there were 32 enquiries. The sale stretched on for another 3-4 weeks. M&P also failed to issue a revised memorandum of sale to both parties on the second chain and this led to exchange attempts with incorrect information. The result was a buyer scrabbling to reapply for their mortgage within 24 hours and attempts to do a dodgy cash exchange just to get it over the line. Not very professional in my opinion and I certainly won't be using M&P again.
Dear Mark, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Lesley, Customer Relations Team
1/5
Trustpilot1 Star is Too Generous
I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.
Dear Belen, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOver the years I used few agencies and…
Over the years I used few agencies and the only agency I would use again is M&P,professional,friendly,never felt hurried or pushed to accept an offer that I wasn’t happy with and I liked that.To Acton London office and all staff and especially Chris,thank you.
Dear Drazenko Barzut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotCall office when needing something asap
Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.
Dear Gemma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
TrustpilotGlowing Report
Good day to you I would like to give a glowing report to one of your very efficient and professional employees Jasmin Popalzai Since she has joined your company she has endeavoured to chase unpaid rents and has a lovely manner about her and seems very business minded and extremely helpful and quick to return my call or emails. Shame there are not so many likeminded souls who care about their client’s and work tirelessly with professionalism to get great results.I wanted you to be aware she is an asset to your company. Yours Sincerely Lady Eleni Gagoushi
Dear Eleni, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotSigned Agreement, Funds Paid, Then Inconsistent and Misleading Communication
I had a very disappointing experience with Marsh & Parsons during a tenancy process.
Dear Lucas, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations
5/5
TrustpilotGreat & efficient service
Baran Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!
Dear Geraldine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotLetting my property with Marsh and…
Letting my property with Marsh and Parsons has been a very positive experience over the last two years.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleAbsolutely fantastic! Our flat was particularly hard to sell and Amba went above and beyond! We are so impressed with her and grateful for all of her hard work! Thank you!
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMr Owain Wilson
Mr Owain Wilson, who came for property inspection was really polite. He had to wait for 10 minutes for me to reach home and the work was done really quick. He also helped to operate the heater as I didn't knew how to switch it on.
4/5
TrustpilotAbdullah has been looking after my flat…
Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?
Dear Amanda, Thank you for your lovely words and for leaving a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI am very happy to have my flat looked…
I am very happy to have my flat looked after by Marsh & Parsons.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotThey do not honour contracts: Terrible experience after 8+ months in rental property
I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, regarding work to be completed in the property before we moved in. We then signed the contract; 24 months with an 18 month break clause. This is a nice property £2,400 /month, we chose to spend more to have a nicer property, with things in working order, safe and sanitary. We expected Marsh & Parsons to fulfil their side of the contract, as it was approved and signed by the landlord. When we moved in the work was not done, a broken window, open fireplaces letting rain, wind and bird faeces into the kitchen/living room and bedroom. There are a number of other issues but these are the most urgent, yet we’re still here, May 2024 with a broken window in the bathroom and bird faeces, wind and rain coming down the chimney. We moved in just before winter, in October 2023, and as you can imagine, we have racked up huge heating bills paying to heat the house with an open chimney in the kitchen/ living room, open chimney in the bedroom and a broken window in the bathroom (it doesn’t shut). When telling Marsh & Parsons about the bathroom window their response was: “ In terms of the bathroom window, our contractors who have attended advised that they did inform you a very small amount of air was getting through the window frame, which will aid in the bathroom mould management. Therefore, the landlord has decided not to complete any remedials for this issue.”When we have any issues with the house - broken windows, cabinets falling off walls, shower leaking into the hall downstairs, etc. Marsh & Parsons put the job out to a number of contractors. Each contractor then contacts us directly to arrange a visit to make a quote. We have already facilitated three viewings with different contractors for the chimney alone, and countless others regarding other works. This is hugely time consuming, inconvenient and unprofessional. Considering the work should have completed before we moved in and Marsh & Parsons should have a trusted contractor to provide services, I strongly advise people against signing a lease with them. They do not honour their contacts, they do not have a contractor they trust, you will have to facilitate and organise many different contractor visits on behalf of Marsh & Parsons and have to explain yourself and the property issues over, and over again.In addition to the above, we notified Marsh & Parsons on May 14th (10 days ago) that we have noticed a leak from our shower going into the main building hallway below. This is the hallway used by all tenants, water pours from the ceiling when the shower is used and this has caused yellow staining and large wet marks on the ceiling. I can only assume this has caused some serious issues with the flooring and may impact the floor/ceiling integrity. We facilitated a meeting with one of Marsh & Parsons’ contractors to come and take a look, so he could get a quote. The work has now been booked for May 31st, another 8 days from now. This demonstrates the lack of urgency or care on their part.
Dear Bridey, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotManagement of Rental Property
Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.
Dear Carolyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent and very professional…
Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel
Dear Hala, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleA very busy office, but showing a great deal of patience. They helped us through our long and protected probate sale, never loosing focus on our goal to 'get the job done'. Thank you to Sarah and Jack for getting the sale.
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