Marsh & Parsons Clapham reviews in Lambeth

★★★★★ 5/5

Trustpilot

Turning around a poor client relationship with M&P

We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...

Kevin · 7 May 2024

★★★★★ 5/5

Trustpilot

Great experience with support in managing administrative elements of the agreement and move

Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.

Harriet · 1 May 2024

★★★★★ 5/5

Trustpilot

Michael was very professional

Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!

Richard · 19 December 2025

★★★★★ 4/5

Google

Good service all round. Amba was very helpful in securing our first property, friendly and professional. One thing I would change is to be removed from non-relevant targeting emails. Thanks!

Douglas · 28 May 2024

★★★★★ 5/5

Trustpilot

My experience with our Tenancy Manager…

My experience with our Tenancy Manager Stanislava Sebest has always been extremely positive. Nothing is ever too much or too difficult for her. Always ready and willing to help and support. Recently, I wanted some urgent documents regarding our tenancy and she immediately sent them to us. This is not the first time we had such a good service. Stanislava has a very pleasant way of communicating and her tone of voice is kind and I need this being a woman of colour, when people often feel impatient speaking to someone like me with an accent.

Lena · 19 April 2024

★★★★★ 5/5

Trustpilot

A very good experience with Marsh & Parsons Letting

William and Victry were very professional and helpful. We have enjoyed a very good relationship with Marsh & Parsons Letting Agents since 2014 and highly recommend the company and the employees!

Lucinda · 30 April 2024

★★★★★ 5/5

Trustpilot

Thank you Joanna Tsattalas

Thank you for the fast response to all my questions about my statement. Joanna Tsattalas was very clear and patient :)

Екатерина · 18 October 2024

★★★★★ 5/5

Trustpilot

Help in fixing plumbing issues

I am renting a flat which is serviced by Marsh & Parsons. We recently had an issue with a clogged kitchen sink and a boiler link. Tassos from Marsh & Parsons was very helpful is resolving the issue. He immediately contacted the landlord, arranged for a plumber to come in, and checked with us if everything is in order after he plumber fixed the issues.

Yannis · 16 December 2024

★★★★★ 5/5

Trustpilot

Charlie has been excellent to work…

Charlie has been excellent to work with, great communication, really helpful with an issue with my tenancy. Highly recommend.

Pandora · 15 November 2024

★★★★★ 1/5

Trustpilot

An awful company to deal with

I'm lost for words after what we've experienced with these guys. They overcomplicate every communication and operate with zero integrity. Taking ownership of your legal obligations and operating within the terms of a contract is simple stuff for any business, I think M&P could be just as profitable selling books of excuses, they have them all! These guys make mistake after mistake, the communication internally and externally at this company is a shambles and they claim that the company systems and software is down regularly which quite conveniently means that they can't help you. To cut a long story short, M&P have lied to us, they ow us money, and they make it impossible for you to hold anybody responsible by having multiple people reply to emails in super long email chains, all giving conflicting information which I can't believe they can get away with. Out of principle I feel that legal action must be taken and others should be warned about the misconduct of this company. Either this office has no clue how to run a business and they've been incredibly lucky to get to this point or they're incredibly vindictive and take every opportunity to profit with zero consideration for the individuals they're hurting in the process.

Luke · 2 April 2024

★★★★★ 5/5

Trustpilot

Weronika's Service

Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.

Lee · 11 March 2024

★★★★★ 5/5

Trustpilot

Owain Wilson

I had the pleasure of dealing with Owain W, he was very accommodating and welcoming, dealt with any issues within hours and is very responsive and resolves issues to an high standard, has great communication and is a very understanding agent

Jodie · 19 June 2026

★★★★★ 5/5

Trustpilot

Daniel Leung was great at resolving a…

Daniel Leung was great at resolving a query I had in a very short period of time. I was really impressed! Susanna, Landlord London

Susanna · 22 August 2024

★★★★★ 5/5

Google

Have been dealing with Kai Hoyte, on and off for the past few weeks. It has been nothing short of amazing. Very proactive and diligent. Takes onboard our requirement and get the best fit where possible. Would highly recommend.

Sidharth · 11 October 2025

★★★★★ 5/5

Google

Hannu was excellent. He explained the renting process clearly and was very helpful with finding a new flat. He responded to my messages promptly. Very kind and patient! Would certainly recommend🙂 …

Louie · 28 March 2024

★★★★★ 5/5

Trustpilot

M&P Experience

Hi, my experience was very good with Amy Butler. Was quite reliable, friendly and therefore I felt pretty in good hands as a customer.

Michael · 9 October 2026

★★★★★ 5/5

Trustpilot

Great Estate Agents for Landlords

Brilliant, friendly and prompt support for landlords. been dealing with Marsh and Parsons for years, always happy, recently dealt with Jasmin Popalzai, from Hammersmith branch, most kind and helpful instant service.

Zaid · 16 April 2024

★★★★★ 1/5

Trustpilot

If there were an award for the most…

If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.

Shaun · 20 March 2024

★★★★★ 5/5

Trustpilot

Rachel Patient and Ash Hutchings

Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.

Danielle · 9 May 2024

★★★★★ 5/5

Trustpilot

Excellent communication with Property…

Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.

Mark · 28 April 2026

★★★★★ 5/5

Trustpilot

Great service

Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend

Carla · 6 December 2024

★★★★★ 5/5

Trustpilot

Trusted & professional property managament

Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.

Lubna · 22 January 2024

★★★★★ 5/5

Trustpilot

Kyrsten was very helpful and attentive…

Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!

Kristina · 19 November 2024

★★★★★ 5/5

Google

Highly recommend!!! Definitely a five star rating for Emma Procter and the team. I cannot praise and thank Emma enough . Wonderful at keeping in touch, extremely helpful and professional. You can be certain that you will be looked after. I would highly recommend Marsh & Parsons Clapham. Thank you very much Emma.PositiveResponsiveness, Quality, Professionalism, Value

Georgie · 11 January 2022