Trusted Agent profile Β· Lambeth

Marsh & Parsons Clapham reviews in Lambeth

4.3

β˜…β˜…β˜…β˜…β˜… Great

1,053 reviews across 2 platforms

28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.3 out of 5 across 1,053 reviews on two platforms, including 235 Google reviews rated 4.6.

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4.6 / 5

235

Reviews on Google

This office

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818

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Google

My boyfriend and I stumbled across Marsh and Parsons in Clapham by complete chance walking through the old town and saw the perfect flat in the window. We went in and Tobi kindly arranged a viewing within 30 minutes as we were in a bit of a rush. Since then it has been immaculate service from both Tobi and his colleague Seb throughout the process. We’re now very happy customers with the flat secured within 48 hours! Would highly recommend anyone to use them if you’re looking in the area!😊

Alice Β· 29 December 2023

Agent replied Β· 23 November 2024

Dear Alice, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Abdullah​​​​ Leghari has been very…

Abdullah​​​​ Leghari has been very helpful with my apartment and getting it rentable. Nothing is a problem for Abdullah​​​​. He is very professional and effiecient at his job. Great work Abdullah​​​​ keep up the good work!

A Β· 20 September 2023

Agent replied Β· 24 October 2024

Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Edward has been brilliant

Edward has been brilliant. Very efficient and actually picks up the phone and calls! A rarity these days when everything is done via email. Can recommend. Very professional.

Happy Β· 15 March 2024

Agent replied Β· 24 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Maha Iqbal is highly efficient

Maha Iqbal is highly efficient, hugely resourceful and enormously considerate. She does Marsh & Parsons huge credit and has handled looking after my property with sensitivity and consideration. She's a rare asset.

Frodsham Β· 20 December 2023

Agent replied Β· 24 October 2024

Dear Frodsham, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Nara at M&P is awesome

Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !

Dan Β· 14 March 2024

Agent replied Β· 24 October 2024

Dear Dan, Thank you for taking the time to leave a lovely review regarding Nara. Kind regards, Lesley, Customer Relations Team

5/5

Google

My wife Sarah and I were very impressed by the professionalism shown by Sebastian Turk and his colleagues in rapidly re-letting her apartment. He demonstrated initiative in his approach to the market, and his advice to my wife. The rental income achieved was above our expectations. We are extremely happy with the result, and wouldn't hesitate to recommend Sebastian and the Marsh and Parsons team.

Howard Β· 24 November 2023

5/5

Google

Oliver H was great from start to finish. Quick to respond and worked hard to resolve any issues. Highly recommended.

David Β· 16 February 2026

Agent replied Β· 16 April 2026

Dear David, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Trustpilot

Daniel has been excellent in our…

Daniel has been excellent in our transfer of tenancy process which was complex and all went smoothly. Thank you Daniel

NBc Β· 6 August 2024

Agent replied Β· 24 October 2024

Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

Tobi was very helpful in helping us search for flats that were within our specifications. He was quick to understand what we were after.

Arnab Β· 28 May 2024

Agent replied Β· 23 November 2024

Dear Arnab, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Weronika Lajborek

Weronika Lajborek - In the absence of our tenancy manager Weronika dealt with my many queries calmly, swiftly and ultimately correctly. Unfortunately there had been an error in the apportionment of rent between tenancies however Weronika took the time to understand the situation, consult her accounting team and ultimately resolve the matter in a very short space of time. She also took the time to provide a full explanation via an email detailing the sums due back to myself from the tenancy crossover. I would rate my experience of dealing with Weronika very highly and I wish her well in her career.

AM Β· 14 December 2023

Agent replied Β· 24 October 2024

Dear AM, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Excellent

Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!

Lucy Β· 17 April 2024

Agent replied Β· 24 October 2024

Dear Lucy, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team

4/5

Trustpilot

Marsh & Parsons

Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!

Abisola Β· 13 November 2023

Agent replied Β· 24 October 2024

Dear Abisola, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Very good experience with this agency, Hannu has been very helpful and patient. Always looking for properties that could match my requirements. Thanks a lot

Vanessa Β· 28 April 2024

Agent replied Β· 23 November 2024

Dear Sonia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Great and efficient staff

Great and efficient staff. Was easy and pleasant to work with.

Akilia Β· 24 April 2026

Agent replied Β· 28 May 2026

Dear Akilla, Thank you for taking the time to leave a 5* review. Kind regards, Hayley

1/5

Trustpilot

How are this company still running?!

Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!

Michelle Β· 12 July 2022

5/5

Google

Sarah was amazing from M&P. A long drawn out buying process with frustrating lawyers, but Sarah was always on their case making sure they were moving things along. Could not recommend more!

Alicia Β· 24 November 2023

Agent replied Β· 23 November 2024

Dear Alicia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lelsey Alford, Customer Relations Team

5/5

Google

Hannu Tam was the most helpful estate agent I have ever met. So giving of his time and available always to answer any questions. Engaging with Hannu is always a positive experience.

Ava Β· 24 November 2023

Agent replied Β· 23 November 2024

Dear Ava, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I had the pleasure of working with Ollie and I can't say enough about the exceptional job he did. Ollie truly exemplifies what it means to be a top-notch professional in the real estate industry. Throughout our engagement, Ollie consistently went above and beyond to make the entire process of finding and securing a rental property as seamless and stress-free as possible. His dedication to his clients was evident in every interaction, and he always made us feel like a top priority. Ollie possesses a deep knowledge of the local rental market and was able to provide invaluable insights and guidance, ensuring that we found the perfect property that met all of our criteria. His attention to detail was impeccable, and left no stone unturned in ensuring that all paperwork and agreements were accurate and in order. What sets Ollie apart is not just their professional competence but also his warmth and genuine concern for his clients' needs. He took the time to listen to our preferences and concerns, offering tailored solutions that demonstrated his commitment to our satisfaction. I am delighted to say that Ollie played a pivotal role in helping us secure our dream rental property, and I have no hesitation in recommending him to anyone in need of a dedicated, knowledgeable, and personable estate agent. Ollie truly made our rental journey a positive and memorable experience.

Jess Β· 24 November 2023

Agent replied Β· 23 November 2024

Dear Jess, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ollie, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I would highly recommend Marsh & Parsons Clapham. Tom and Michael really delivered for us in the sale of our house, supported by their great team.

William Β· 16 December 2025

Agent replied Β· 16 April 2026

Dear William, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tom and Michael. Please do not hesitate to contact us again. Kind regards, Hayley

5/5

Google

Sarah and the Team at Marsh & Parsons were extremely professional and helpful throughout my purchasing journey. As a first time buyer the process was new to me, and Sarah was patient where necessary as well as keeping good momentum in the process. There was good communication and transparency throughout. Would recommend.

Charlotte-Ellen Β· 24 November 2021

Agent replied Β· 23 November 2024

Hi Charlotte, thanks so much for for taking the time to leave us your great review! We're delighted that our team were able to help, and that you were happy with your experience with us. We'll be sure to pass on your feedback to Sarah and the rest of the team in Clapham. All the best, M&P

1/5

Trustpilot

A Revolving Door of Lies and Incompetence

I've been a tenant in a property being 'managed' by M&P for 11months. Since I've moved in they've been nothing but unhelpful and facetious. I've had multiple other agents over the years with only minor issues that have been resolved in a reasonable time. M&P have regularly lied, lacked effective communication and had a revolving door of incomptent employees involved in the management of our property. I feel all these problems are down to lack of employee training and no sense of responsibility to their tenants and landlords. We've been lucky to have a helpful landlord, hence we've bypassed M&P to get anything done. This started when it took them 2 months to get our boiler/heating fixed after we moved in December 2022. Whilst they were contractually responsible for communication between tenants and the landlord, we've had to go around them to get anything done. They continually lied to the landlord and us regarding the progress of issues being sorted. If you're a landlord do not enagage with this company, they will provide zero value for your rental property. If you're a tenant looking to be supported by M&P, lower your expectations or find a property being managed by a competent company. I can't imagine there's a company less ethical or functional in this market than Marsh & Parsons. The senior management of M&P should be ashamed of themselves for allowing the neglect of so many tenants and landlords.REPLY TO M&P AUTOMATED RESPONSE:Do not be fooled for this automated response trying to discredit this review. We had no heating for weeks in freezing temperatures due to the neglect from M&P. This is one of many issues we've had with them.

Kieran Β· 14 November 2023

Agent replied Β· 24 October 2024

Dear Kieran, Thank you for getting in touch and providing further information so that I can locate you on our system.I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team

4/5

Trustpilot

Change of Tenancy; Giles​​​​- Property Manager

Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.

Dan Β· 3 March 2024

Agent replied Β· 24 October 2024

Dear Dan, Thank you for leaving a 4* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Our experience with our tenancy manager…

Our experience with our tenancy manager Giles made everything so much easier. He is a fantastic communicator and has always been incredibly efficient during what can be quite a stressful period.

Mary-Jean Β· 6 December 2023

Agent replied Β· 24 October 2024

Dear Mary-Jean, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Natalie Weale, Marsh & Parsons: 5 stars

Natalie Weale was supportive, flexible, amiable and professional. Her intervention brought satisfaction to both tenant and landlord with regard to the renewal.

George Β· 7 June 2024

Agent replied Β· 24 October 2024

Dear George, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team

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