LiFE Residential South Bank reviews in Lambeth

★★★★★ 5/5

Trustpilot

Life Residential Review

I recently had the pleasure of dealing with Ralph, the senior lettings consultant, and Abby from the renewal department at Life Residential, and I have to say, they are truly amazing and the best I have ever dealt with. As someone who has rented properties in the UK for many years, I have dealt with numerous lettings agencies, but none come close to the level of service and professionalism that I received from Ralph and Abby.From the very first interaction, it was clear that both Ralph and Abby were dedicated to providing exceptional customer service. They were always prompt in their responses, whether it was via email or phone, and they went above and beyond to ensure that all my queries were answered. What impressed me the most was their willingness to listen and care for what I had to say. They took the time to understand my needs and concerns, and they worked tirelessly to find a solution that best suited me.In addition to their excellent communication skills, Ralph is also incredibly knowledgeable about the rental market in the UK. He provided valuable insights and guidance throughout the entire process, making it a seamless and stress-free experience for me. I truly felt like I was in good hands with them, and I couldn't have asked for better support.I have to say, Life Residential is by far the best lettings agency in the UK, and it's all thanks to the exceptional team, especially Ralph and Abby. They have set the bar high for other agencies, and I can confidently say that I will be recommending them to anyone looking for a rental property. Their dedication to their clients is truly commendable, and their level of service is unmatched.In conclusion, if you're looking for a lettings agency that truly cares about its clients and provides top-notch service, look no further than Life Residential. Ralph and Abby are both amazing and the best in the business. I couldn't be happier with my experience, and I will definitely be using their services again. Thank you, Ralph and Abby, for all your hard work and for making my rental experience a positive one. You are truly the best in the business!

Ahmad · 22 March 2024

★★★★★ 5/5

Google

Lorraine helped me a lot, we worked with 5 garanroes, always helpful!

Mr · 11 September 2026

★★★★★ 5/5

Trustpilot

This is a feed back for Abby Gooptu

This is a feed back for Abby Gooptu. Abby helped us to renew our contract. The whole process was smooth, seamless and very efficient. It was very easy to get the whole process done. Thanks Abby for a 5 star service.

Prasanna · 22 July 2024

★★★★★ 5/5

Trustpilot

Excellent Property Management by Emma O'Donoghue

I would like to express my sincere appreciation for Emma O'Donoghue and her excellent property management services. She has been incredibly kind, helpful, and professional throughout her management of my property. Emma has always been responsive to my needs and concerns, ensuring that everything runs smoothly. Her attention to detail and commitment to providing excellent service has truly made a difference. I am grateful for her support and highly recommend her for anyone seeking a reliable and caring property manager. Thank you, Emma!

Ashish · 11 December 2024

★★★★★ 1/5

Trustpilot

SCAMMERS AVOID AT ALL COST

This is my old review as they closed the Depford branch after scamming numerous people... You can check on google for the photos.If I would have to explain the whole story it would take me an age, but I can tell you for sure this has been the most unprofessional agency I have been renting with in all my life.The property (flat 2101 Distillery tower) has been rented to me dirty and with outstanding work to be completed without being advised at all. Nothing of this was written on my check-in report and even if I complained with all the people working in the agency even before to receive it, nothing has happened. I had to spend my first days cleaning and fixing all the stuff inside the flat. (Dirty floor, spider webs everywhere, dirty kitchenware and dirty toilet)I tried to discuss this with everybody (Robin, Harry, Clifford and the team leader Nathan), and I still have all the emails where I asked specific questions, but nobody has ever been able to give me a proper answer.On my stock report all the faulty items were mentioned as in working order but even the hoover was not working... and on the report was showed as "checked and in working order".When I showed to Robin my evidence and asked for some explanations he said to me "they don't have time to check everything".The property manager Harry is basically the most unprofessional person I have dealt with. He doesn't reply to your email especially on outstanding works or if you have to get back your deposit, I left my property on the 25th of August and I am still fighting to get back my money because I got charged for the cleanings even if the flat was given me dirty. (245 pound)Those people are scammers and they will do everything to steal money from you. They clearly gave me a fake stock report and even if I started to complain about the flat before to receive it, they didn't do anything about it and Harry said to me that the flat was clean at high standard.DO NOT RENT WITH THEM AND READ ALL THE REVIEWS!Update: After this review I got contacted on the 26th of Feb by a team manager called Aby, which asked me a lot of questions saying that their willing to get things "right". I asked to refund me the money that they stole out of my deposit and she said "Give me till next Friday and I will let you know"... and guess what happend again? Of course I did not hear anything back. Avoid them like the plague.

Niccolo · 10 March 2024

★★★★★ 5/5

Trustpilot

I’ve had a great letting experience…

I’ve had a great letting experience with LR team. My property manager Rachel Bridgeman was super kind and helpful. She patiently listened to my urgent situation and gave me timely feedback. Also my request was handled in a timely manner.

JUNXIAN · 5 August 2024

★★★★★ 5/5

Trustpilot

THANK YOU !

This is just to say a very big thank you to Clifford Walker and all the team at Life Residential for sorting out a new tenant for me in the most difficult of circumstances. Please pass on my thanks and best wishes to all involved. All of your professionalism, efficiency and friendliness has been really impressive especially given how the renewal couldn’t have been happened at a worse time!I’ve been with Life Residential quite some years now and I’ve always been impressed with the service you’ve offered me. This latest experience takes it to whole new level !Many thanks to all of you again

VW · 9 April 2020

★★★★★ 5/5

Trustpilot

Zoe has been fantastic,

Zoe has been fantastic and salary’s had my best interest in find . Zoe and the wider Team have been fantastic always keeping me informed and acting for me.A great agent

Nick · 20 December 2024

★★★★★ 1/5

Google

Horrible experience especially with the property management team members. I was told at the viewing by the letting agent that the property was going to be checked and all small repairs completed before move in. However, this was absolutely not true and the property was also not cleaned. Agency disagreed to take any responsibility of the promises and had not fixed anything in the time I was living at the property including A/C which was a must in the property due to massive windows that barely open. The contract has been terminated and it’s been 2 weeks that I have been waiting for my deposit - barely any updates from the Life Residential team. In addition twice I was called to pay the rent despite the contract being terminated. I genuinely do not recommend this agency. I have been living in London for 14 years and this is the first time that I have had this awful experience with a property manager. DO NOT BELIEVE WHEN THEY SAY "WE WILL CONTACT YOU" AS NO ONE HAS BEEN IN TOUCH TO ASSIST WITH THIS STILL ONGOING ISSUE

Sophia · 4 December 2024

★★★★★ 1/5

Trustpilot

Deposit

Relates to Life Residential NorthVacated in August - requested deposit back a week later, have some egregious deductions proposed to us - the deposit was £2596 - we were being told we would be charged £1700+ for a flat that was left in the same condition when we moved in. Fast forward 4 months later on the 20th day of the dispute we opened through mydeposits a worker phones us to admit that the charges against us were unfair and they agree to our proposed deductions of £529 (£300 was professional cleaning we did through them) All in all we could have received our deposit minus the deduction we have now agreed on £529 many months ago instead we have been engaged in a very drawn out process.Long story short please open a dispute on whatever deposit protection agency was used to protect your deposit as this "speeds" up the process somewhat however I am still waiting for my deposit back even after coming to an agreement on the new deductions.

Daniel · 2 December 2024

★★★★★ 5/5

Trustpilot

I would like to extend my gratitude to…

I just wanted to take a moment to express my gratitude for your assistance. I was struggling to cancel or appeal a parking ticket that was unfairly issued to me. Despite my efforts, the parking company refused to consider my case as I had never received the ticket in advance. I reached out to Life Residential for help, but unfortunately, one of their staff members was unable to assist me. Luckily, Staff Emma Senior property Manager was able to contact the building management and successfully cancel the ticket. I am truly grateful for your help and support.

Haitham · 27 February 2024

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL AGENT

VERY UNPROFESSIONAL We’ve been renting a property through Life Residential for the past 8 years in London.We usually have some flat inspections and everything has always gone well.However a new manager D.B has been in charge of our property recently and she didn’t show up for the third visit in a row without even informing us. Quite oddly Always on Friday…We had to wait at home with no notice and eventually called the agency to find out that nobody was coming. We have some very tight schedule with our job and always strive to accommodate the suitable slot in advance.That lack of professionalism is utterly shocking and disrespectful, especially when one doesn’t take the time to call or email us about the cancellation.We are tired of this poor management and have decided not to extend our tenancy agreement with Life Residential.Regards,Kévin

Kevin · 27 November 2024

★★★★★ 5/5

Trustpilot

excellent and immmediate responses…

excellent and immmediate responses received from Luca on e-mailsand requests.

Johan · 17 September 2026

★★★★★ 1/5

Trustpilot

extremely unprofessional

extremely unprofessionalI have been with this company for 2 years, started from the completion of my apartment and they stepped in to take over the flat. They rushed me into signing a contract with someone who does not even live in the UK. They then told me this tenant sublet the apartment however the contract was renewed after first year with the same person. At the end of the 2 years contract, this tenant request a 3 month extension, I have no choice. During this 3 month, life residential first did a inspection to show the flat has been vacated but I ask to remarket they refused. After 1 month, life residential told me this property has been hugely damaged by the tenant as the tenant turn the flat into weed farm and ran away. The cost of repair is around 9000 pounds. I am extremely disappointed by how they manage my property and would ask anybody that has sign a contract with them to withdraw otherwise you may end up with my current situation. The flat has been emptied, unrepaired for over 2 months.

Kx · 23 November 2024

★★★★★ 2/5

Trustpilot

not smooth sailing

updates:I have significant concerns about the operational inefficiencies in the property management process. Communication is inconsistent; follow-up emails are often required to get a response, which delays resolutions. The handling of expenses and reserves for maintenance is disorganized, with unapproved maintenance issues appearing randomly and not being properly accounted for.Every month, I dread reviewing the landlord statement, as it requires significant effort on my part to ensure accuracy, a task that should be managed seamlessly by your team. These issues have persisted throughout my first four months of working with you, which does not inspire confidence in the service. Immediate improvements are needed to restore trust and streamline these processes.

Andrew · 19 November 2024

★★★★★ 5/5

Google

I rented my apartment through the agent Regan Compton who was really cooperative and helped me a lot. For me as a person coming to live in the UK for the first time, it was not easy at all to understand the process and I had so many questions and was going back and forth a lot but Regan was so understanding and was always happy to help and answer my concerns "even during weekends!". I appreciate the professionalism and understanding I had as I believe an understanding, caring and helpful agent like Regan is one of the most important criteria in deciding to choose a property and I believe this was the reason I had this flat that I'm looking forward to stay at soon when I arrive to the UK.

Reem · 25 October 2019

★★★★★ 5/5

Google

Rebecka Hegardt has been an amazing Asset Manager for us ever since she took over from the previous manager. Having lived in Whitehouse Apartments and County Hall for the past 4 years, I can say with absolute certainty that she is by far the best Asset Manager I’ve come across. She is professional, efficient and prompt in her responses with regard to any issues with the apartment. It’s been a joy having her as our Asset Manager and she has been nothing short of being an excellent ambassador for the LIFE Residential Team.

Yen · 25 October 2019

★★★★★ 5/5

Google

I was able to successfully find a great apartment in a wonderful location thanks to Regan Compton. He was always available to answer the many questions I had as someone who will be living in the UK for the first time. I have been in touch with other agents in London, and Regan’s professionalism is unmatched. He was patient, understanding and kind and went well beyond the call of duty to help me get a fantastic flat in a highly competitive environment. Even after we came to an agreement, Regan was still available to patiently walk me through the next steps. If you’re looking for a place in the UK, then go to Life Residential, they are brilliant!

Raeesa · 25 October 2019

★★★★★ 5/5

Trustpilot

Gerda - Property Manager, Apartment 28

I’m staying in a rented apartment for last 1 year and Gerda is managing it for a number of months and has done a fantastic job to date. She’s very efficient, diligent and very good at chasing down queries.

Soumya · 18 September 2025

★★★★★ 1/5

Trustpilot

Terrible Building Management - Repairs Policy

Terrible and unreasonable service. We rented early June 2019 in Colindale. A couple of weeks ago we notified of 3 defects. One was the toilet seats being loose and the other was the dishwasher not working properly. In regards to the toilet seats we were told that it is our obligations to tighten the screws and when we asked how since the toilet is glued to the wall and there is no access they replied that they need permission from the landlord in order to make such a repair (if allowed). In the case of the dishwasher, since it is under warranty, they asked us to contact smeg and book an appointment while giving our contact details to smeg without permission (minor omission). When we returned to them and said that we cannot arrange an appointment as smeg only does full day appointments on working days, gave permission to enter the property when they need to and ask them to get this sorted, they replied that it is our obligation (clearly it is not, we are just renting). When we proposed that we can do it but asked to be reimbursed for the day of annual leave we would have to waste they replied with the previous line plus many (pointless) apologies. All that on top on the fact that we asked the agent during the viewing about repairs and he said that they would take care of everything needed provided we give permission to enter the property in our absence. At this stage trying to get hold of someone senior and find a fair and reasonable solution. Terrible service with unsubstantiated claims after renting unless something changes drastically in the future. Stay away unless you like wasting your annual leave to accommodate repairs to a property you do not own.

Konstantinos · 17 September 2019

★★★★★ 5/5

Trustpilot

We have been dealing with Abby gooptu…

We have been dealing with Abby gooptu to get our current tenant to renew for another year. Abby kept us informed during the whole process and was brilliant. Thank you Abby.

Mrs · 29 November 2024

★★★★★ 5/5

Trustpilot

Excellent service with very good…

Excellent service with very good communication

Hala · 7 October 2026

★★★★★ 1/5

Trustpilot

Unprofessional and Inept

My son saw an advert for a studio in Slough and sent an enquiry, no response, called several times leaving messages, no response. I called and left several messages, no response then called every hour unril I finally spoke to the relevant department. The earliest viewing was at 2.45pm the following week so my son took time off work and whilst on the way got a call saying viewing cancelled. Not good enough, the rental was for 2 yrs and they obviously don't need his business so he is taking his money elsewhere. Do not recommend.

Mvanhoek · 13 November 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional property managers - vauxhall

Extremely unprofessional property management at vauxhall/nine elms Two months - a basic shower and kitchen hob exhaust is not still fixed. They have stopped coming on calls. And keep procrastinating the work Really painful time waste agents. I will never recommend themThey do not hold a good word for their work in entire st georges wharf ! They take months to get basic things in apartment fixed. Please dont appoint them as property managers !Only the letting agents are good here !

Bani · 13 November 2024