Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA young stand out professional.
Businesses are only as good as their people. In Jacob Forster, Hampton's have a real asset. In the whole buying and selling process, he was the only person who delivered a quality service. From day one when he stayed late to show us our new cottage, to the day of exchange where he was still working to dot the i's, I cannot recommend this young man highly enough. In fact I would employ him personally - that's the best testimonial I can give. Ask for him by name 👍
STEVE · 3 February 2021
★★★★★ 1/5
TrustpilotBroken item never refunded
Rented via Hamptons until 2019, when we moved in the cleaning and repairing of the flat that we requested had not been done, there was broken glass and wood in the cupboard, doors were broken, oven was in no state to use, including no light. Requests for some things were ignored, we had to allow people in during our tenancy to paint walls, fix doors, remove rubbish, etc. which we were guaranteed would happen beforehand. At the end of our tenancy, even though we would prefer no access for viewings, we allowed these. The letting agent who attended broke an item of mine and, in front of the viewers, promised payment, however I am still waiting for the receipt of this payment over a year and a half later - it was a false promise to make herself look good and I had to replace my item at my own expense.
Kirstie · 26 January 2021
★★★★★ 1/5
TrustpilotMy mum rented a flat at Windsor for…
My mum rented a flat at Windsor for £2,500 for 12 months.She tried to protect the flat in good standard. And had monthly professional cleaning service.But at the end of her tenancy, the agent’s inventory inspection company accused my mother for some unreasonable marks and scratches caused by time of consuming( such as in the Sink, on the fridge plastic boxes etc). And two little scratches from the bath tiles( one was already there before she moved in. My mother never tried to destroy the tile or scratch it with hard items. It’s ridiculous that Hamptons International asked her for £3300 damage fee and cleaning fee, which overlaps her deposit and request £508 more from her. Which includes £800 tile replacement and £1300 window frame painting. Since we don’t any proofs to say that she didn’t cause them. We still have to pay for it. But surely, we will never recommend to use this agent ever again! Be extremely careful in the beginning, check their inventory report description and the real situation in the flat. Report anything that does not match, otherwise they will blame everything on you and charge you ridiculous amount.
Customer · 22 January 2021
★★★★★ 5/5
GoogleWe were looking for a flat to move from abroad. The Hamptons Team was quick, efficient and accommodated our special needs. They have a great selection of properties and are always available to help. Furthermore, the agreement is well documented and very professional. It was a pleasure working with the team. Thanks for your help.
Perrine · 26 October 2017
Agent replied · 24 October 2024
Dear Perrine, It is great to see that you were able to benefit from Hamptons International's continued personal service. I will pass on your wonderful comments onto the entire team at the branch. Many Thanks.
★★★★★ 5/5
TrustpilotResponsive agents
I have been renting two bed flat through Hamptons for over 5 years and never had bad experience. David, property manager has always been very responsive. Any issues in the flat were promptly resolved. I would recommend hamptons as best letting agency I know Many thanks :)
Kasia · 16 May 2024
★★★★★ 1/5
TrustpilotDon’t ever get locked into a tenancy by…
Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.
· 11 January 2021
★★★★★ 5/5
TrustpilotExcellent service from Hamptons
The service and communication from Hamptons is excellent. Leasing a property can be stressful, things can go wrong and tenants can be demanding! Our contact, Lucy Desborough, is terrific to work with. She is calm even when things are stressy,her professional tone is matched by her shrewd judgement.
Mr · 25 April 2024
★★★★★ 5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
Sinead · 11 August 2021
★★★★★ 1/5
TrustpilotDishonest and Immoral
Avoid this letting agency if at all possible. This agency rented a property to me and my partner with a severe infestation. This occurred back in March-2020 a week before the national lockdown due to covid-19. We only found out after moving in since when we visited the house, it had people living on it and the signs of the infestation were hidden. In addition it's important to mention that the initial AST (tenancy agreement) that we refused and had to negotiate during months, had a clause that stated that *all* infestations were to be liable to the tenant. This implied that even if it's not caused by the tenant, any infestation would be their responsibility to fix/bear the costs. After moving in and despite multiple exchange of communications with this agency, the landlord and Hamptons tried to push us to accept fumigation treatments without offering to cover expenses for alternate accommodation. This meant that in essence we couldn't go anywhere since there was a lockdown. Imagine the stress that this caused during so many months of lockdown having to live with an infestation in the house but still paying full rent and being pressured to let the fumigation to occur or "face the consequences that the responsibility would be on the tenants for not leaving the property".When we wrote a formal complaint to Hamptons and their position was clear: they only work to defend the landlords interests which is their client and the offer of fumigation treatments without alternate accommodation is more than generous. This is not the case by UK law and although the responsibility is on the landlord to fix the problems, Hamptons knowingly that there was an infestation in the property still rented it again.Very dishonest people.
Afm · 15 December 2020
★★★★★ 5/5
TrustpilotQuality Service
Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.
Foyez · 25 May 2021
★★★★★ 5/5
TrustpilotFriendly and Reliable
I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.
Shaheen · 18 April 2024
★★★★★ 5/5
Trustpilotthe Hamptons team has been very helpful…
the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work
Pawan · 20 March 2022
★★★★★ 1/5
TrustpilotBUYERS BEWARE!
Very disappointed with Hamptons @ Horsham office. I would not trust or recommend anyone to deal with you and find a property through you. I got gazumped by Hamptons few weeks after my offer was accepted by the seller and after I had started a mortgage application. The property was then taken off the market but then re-advertised a couple of weeks later. Hamptons tried to blame the seller as being unreasonable and the seller tried to go behind Hamptons back by implying we should cut the Hamptons and deal directly with them. You both deserve each other and I am happy to see no one has put an offer on the property yet, as it is still on the market 2 months later.
Tessa · 17 November 2020
★★★★★ 1/5
TrustpilotHamptons Windsor - the worst type of Lettings Agent
Simply put, if you are renting in the Windsor area NEVER use Hamptons. Irresponsible, rude and careless. The worst type of lazy and substandard service imaginable. They could not have managed our 'expensive' rental property any more carelessly than they did. More than 120 maintenance emails with barely anything fixed.Even now, having moved out of the property, we have to chase constantly about our deposit. NEVER USE Hamptons Windsor if you want to have a stress free life! Useless, slapdash, irresponsible, charmless and reckless are the best words used to describe them. Disappointing, disappointing, disappointing.
Sarah · 16 November 2020
★★★★★ 5/5
TrustpilotReliable, intelligent service
Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.
Elizabeth · 12 July 2021
★★★★★ 5/5
TrustpilotHighly recommended
I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!
Tom · 19 November 2019
Agent replied · 22 October 2024
Thank you for leaving us your feedback. We take great pride in our people and as such are delighted to hear Daniel provided you with such a high level of service and in particular, that the process was made as smooth as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the whole team.
★★★★★ 5/5
TrustpilotA happy six years
Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,
Guest · 1 May 2024
★★★★★ 5/5
TrustpilotThe current manger is quite new for us…
The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.
Larry · 2 August 2023
★★★★★ 5/5
TrustpilotHamptons Esher branch
My thanks go to Hamptons Esher branch. From the valuation meeting to the exchange of contracts was handled professionally by the whole team. Plenty of warning was given before viewings and feedback was always given each time. Help and advice was a quick phone call away and my thanks especially go to Paul in this area, even after he moved on to another branch.
Russell · 27 February 2023
★★★★★ 1/5
TrustpilotHamptons Sevenoaks Terrible
Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.
Diane · 6 October 2020
★★★★★ 5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
Jolene · 22 February 2023
★★★★★ 4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
Matthew · 14 December 2022
★★★★★ 5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
John · 18 May 2022
★★★★★ 5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
Philippe · 3 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
