Trusted Agent profile · Lambeth
★★★★★
1,668 reviews across 2 platforms
27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE
Part of Hamptons, see every office.
Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,668 reviews on two platforms, including 229 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Clapham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
Trustpilot1st move for 37 years
As this is our 1st move for 37 years we have nothing to compare it with & assume most successful estate agents offer a similar service! I would however compliment James Webster on his part in the process, most helpful, professional & patient (very important with us old folk) which made a potentially stress full experience straight forward & calm!
5/5
TrustpilotHamptons Lettings Esher has helped us both in…
Hamptons Esher excelled in finding the right clients for our property. Their service is Professional. They are systematic, well structured and organized. Nick listened to what we required, responding quickly and got the result we were hoping for. Good management. We are deeply thankful to Nick , Francesco and Leigha.
5/5
GoogleOliver from Hamptons helped us to secure our new flat in Clapham! He was very helpful throughout the whole process
Thank you for your wonderful review molly. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotAttentive service from Hamptons Property Management
We have received excellent service from Hamptons Property Managers, specifically April Keane, who has responded promptly to our inquiries and followed up to ensure the issues were dealt with and that we were satisfied with the outcome.
5/5
TrustpilotHamptons property management
Hamptons have provided thorough and responsive management of my property. I am very happy with the service they provide and Lucy Desborough has been excellent.
5/5
TrustpilotBeen dealing with Gemma Ward at Hampton…
Been dealing with Gemma Ward at Hampton for more than 6 months now and I honestly must say that she delivers an amazing job and service, prompt reaction and ideas to solve issues that you may encountered on a day to day basis in the chaotic world of landlords/properties. I would recommend her to any of the landlords seeking for a serious assistance and co-operation.
5/5
TrustpilotGreat Property Management
April Keane Marla has been a great property manager. Always professional, courteous and quick to respond to any issues.
5/5
TrustpilotHighly recommend
Very happy to live in a Hamptons property. Rebecca Hitchman is extremely kind, helpful, and responsive to any property needs. Highly recommend.
5/5
TrustpilotHamptons are the best
Melanie Hudson and her team at Hamptons are absolutely superb. I would not use any other agent in Bath - they are the best.
5/5
GoogleBrilliant work from Hamptons. Fantastic service from our agent Oliver Brooks from start to finish. During these difficult times, finding a nice place in the Clapham area has proven extremely difficult but he helped us throughout the process, always available to answer questions. Excellent communication and efficiency from Oliver and the Hamptons team. I would highly recommend Hamptons and Oliver for your search!
5/5
TrustpilotSarita is great at what she does
Sarita is great at what she does. She responds to my concerns in timely fashion and resolves my issues satisfactorily. This is very reassuring.
5/5
TrustpilotExcellent service
Very professional service by Salim Dharshi. Would highly recommend for property search in Chelsea Creek / Imperial Wharf. Many thanks Ann
1/5
TrustpilotMuswell Hill Branch - Will not be using again or recommending them!
The E2E experience from being shown around the property we moved in to, right through to exiting has been an extremely poorly handled, disinterested and detached relationship from this office.The property was filthy when we moved in with the fridge freezer broken for the first 10 days of us being in the property, the agent took no responsibility at all to help in anyway with monies owed for over 18 months for food and groceries having to been thrown. We found out we had to leave the property via email only. For something as important as this, you'd expect a call at the very least with potential offerings of other properties to move into, if they were commercially minded at all, but no, just an email which could have easily been overlooked.This office in general and what appears to be the Hamptons approach/consensus is to side with landlords in all aspects with no back bone to support tenants who in all fairness, are paying absurd prices in this day and age.Avoid this office and chain of agents whenever you can.
5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
5/5
TrustpilotEmily was fantastic!
I am writing a review for Emily Dickson, she was great when myself and 3 other friends were finding a property. She made the stressful experience so much easier, she was 'on the ball', replied to all our emails promptly and I felt she really understood the type of property we were looking. Emily thank you for all your help! She will be the first point of contact if I ever need an agent again!!!Emma x
3/5
GoogleWe put our flat with Hamptons to sell and we're extremely disappointed with the number of viewings. The price they originally valued the property at generated little interest so they quickly recommended dropping the price. Even after this we struggled to get interest. I felt they were not as proactive as could have been. I transferred the property to a different agent where it was again marketed at the original value and it sold very quickly after getting double the number of viewings in half the time. Overall I just didn't feel like our property mattered to them.
5/5
GoogleThis was our first experience renting a property. As a newly engaged couple with wedding planning looming, we needed a place with amazing customer service experience. We got better than that in Giuseppe Martellone. He was pleasant, completely honest, accommodating and responsive to our needs from start to finish. His good humour and easy charm made the process feel smooth. Even though we ended up finding a different flat, he was helpful and good humoured about the exchange. If this is the quality of all Hamptons agents, then I would recommend the agency highly.
5/5
TrustpilotNew property manager
Nick Summerfield has not been in the job of property manger long, but he has proved a more than able replacement for his well regarded predecessor. He is responsive and a problem solver. I feel confident the property is in good hands.
5/5
TrustpilotLucy has been very helpful throughout
Lucy has been very helpful throughout, very lovely and friendly too. Thank you :)
5/5
TrustpilotTerrible House - Great Manager
Hi Julian - just a quick note to say thanks for your support over the last 16 months. You’ve been great at answering my endless emails about the house and dealing with all the issues. It’s such a shame that we didn’t have the best experience with the house but in any event, you’ve been very professional and helpful all the way through.
5/5
GoogleAs a search agent I have worked with Hamptons Clapham for many years. I have always been impressed by the service they have offered and the quality of their instructions. They could not have been more helpful on a recent transaction, it was a pleasure to work with them.
Dear Sarah, thank you for taking the time to leave this excellent review, it is great to see that the Hamptons International team in Clapham were once again able to provide their proven 5 star service. Kind Regards.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Clapham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
