Trusted Agent profile · Lambeth
★★★★★
1,664 reviews across 2 platforms
27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE
Hamptons's office in Lambeth, at 27-31 The Pavement, is rated 4.3 out of 5 across 1,664 reviews on two platforms, including 229 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
TrustpilotHamptons Canary Wharf office team
Hamptons Canary Wharf office have let and managed my property for the last few years and have never let me down. Laura and her team are hard working and always on hand with professional advice and assistance. My property manager, Charlie has been brilliant, always proactive and understanding and finding the best solution for myself and my tenants.
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
5/5
GoogleWhat an amazing experience working with Georgina Hunt and her team. She was extremely professional throughout the whole sales process and would definitely recommend her to anyone wanting to sell.
Thank you for your kind words! We take great pride in providing top-notch service to our clients. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience renting through Hamptons, Joe has been great at getting my property rented quickly and hassle free experience. Would highly recommend.
Thank you for the great review! We are thrilled to hear about your positive experience renting through Hamptons and with Joe's efficient service. We take pride in making the rental process hassle-free for our clients. Your recommendation means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a wonderful experience with Hamptons throughout the sale of my property. In particular my agent, Patrick Rolls was fantastic and kept me in the loop every stage of the way - I relied on his expertise a lot!
Thank you for your kind words and for choosing Hamptons for your property sale. We are thrilled to hear that you had a positive experience with our agent, Patrick Rolls. Our team prides ourselves on providing excellent service and we are happy to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a great experience with Lucy Henderson as my letting agent. She was incredibly helpful and supportive, especially when I needed to update the details of my lease during a tough time. Lucy went above and beyond to negotiate a fair agreement that suited my situation. She’s very prompt in her responses and clearly shows a lot of initiative in her work. Would definitely recommend her!
Thank you for your review Julian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
GoogleGreat communication and good friendly approach. Big thanks to Joe Latham in particular.
Thank you so much for your review! We are thrilled to hear that Joe provided you with excellent communication and a friendly approach. We will make sure to pass along your kind words to him. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleSalvatore has been fantastic- so efficient and helpful.
Thank you so much for your positive feedback! It's our pleasure to provide efficient and helpful service to our valued customers like you. We appreciate your support!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
GoogleThanks Adam for helping me and my partner findind the right house :)
Thank you for the kind words! It was a pleasure working with you and your partner and I am happy to hear that we were able to find the perfect house for you both. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe Clapham Lettings branch, led by Andrew Walker and ably assisted by Charlotte Chamberlain and Giuseppe Martellone, have been incredibly supportive in finding my new tenant, who personally is a great fit for the property (loves it!), and has a great attitude as a new tenant learning the benefits and challenges involved during extensive refurbishment works by the larger estate. I pay Hamptons for finding and vetting tenants, and after I bought this property from the same office for BTL 25 years ago have not regretted having them select excellent and happy tenants. However, their property-management fees (and in this case the handover maintenance issues were non-trivial and had to be managed by me from overseas) are over-priced (5%pcm more than competitors) and should be reviewed; likewise (and I know both these issues are beyond the control of the excellent Clapham team) their IT systems - even leaving this review - can be a pain to use. Overall I have never regretted having Hamptons Clapham as my purchase and lettings agents, they have always been supportive and delivered more (on a personal basis as a long-standing client) than they are strictly bound to do as "find and bill a good tenant", but as a corporate entity I don't think that Hamptons allows them to deliver full property management at a reasonable cost. Horses for courses, you get what you pay for, but for what I pay the Clapham Lettings team led by Andrew Walker is outstanding value and highly recommended by this BTL British-currently-offshore landlord.
Thank you for taking the time to leave us a review Phil. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleI had a great experience working with Michael. I randomly walked into their office and Michael was very welcoming and ready to listen. After we exchanged what i am looking for he kindly looked into his database and found an apartment. To a very next minute he was ready with keys and we were ready for viewing. I randomly walked to the office so was expecting the usual Q&A and then we will reach out in case there is something. Here i was pleasantly surprised to have apartment for view which i liked as well. Thank you so much Michael. I wish you only the best for future. Thank you.
Thank you for your wonderful review Vik. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
1/5
GoogleHamptons were a nightmare agency to be handled by as a tenant from the beginning of our contract through to their painfully slow and unfair process to retrieve our deposit back. They were slow to fix any problem with our property from leaving a window broken open in winter for 3 months to having us go without hot water for 3 weeks at a time. We also improved the state of the flat when we ended our tenancy, agreed to pay for their professional cleaner (which is also an unusual setup that you have to use their company) and they attempted to charge us for 2 pro cleans at £480 each because they didn’t like the first clean. We also luckily took pictures and videos at the start of our tenancy to prove a lot of things and been damaged before hand and not looked at! Would avoid at all costs if possible! terrible agency!
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate
5/5
GoogleWorked with Oliver Brooks to secure a new flat in Clapham, he was incredibly helpful from the get-go, giving us tips on how best to appeal to the landlord during the offer process. Post signing, he also helped with all the little details of the handover amazingly, and has been responsive throughout, much more so than agents elsewhere.
Thank you for the great feedback Harry. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Clapham was exceptional. The team will be pleased to read your review!
5/5
GoogleWe have rented through Hamptons for over a year and have Anca Ciobanu as our property manager, who is fantastic. We have had lots of maintenance issues and Anca is always a pleasure to deal with. She is always available by either phone or email. She acts professionally, politely and is very speedy to arrange solutions to issues that have arisen. Anca always keeps us informed with regular updates regarding progress on any work being done.
Hi Anthony, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Lambeth office has 1,664 reviews across two platforms: 229 on Google, 1,435 on Trustpilot (across the whole business).
Hamptons Clapham Sales is rated 4.3 out of 5 across all 1,664 reviews, and 4.9 out of 5 on Google from 229 reviews.
Hamptons Clapham Sales, 27-31 The Pavement, Clapham, London, SW4 0JE, Lambeth, SW4 0JE.
