Hamptons Clapham Sales reviews in Lambeth

★★★★★ 5/5

Google

I had a great experience with Lucy Henderson as my letting agent. She was incredibly helpful and supportive, especially when I needed to update the details of my lease during a tough time. Lucy went above and beyond to negotiate a fair agreement that suited my situation. She’s very prompt in her responses and clearly shows a lot of initiative in her work. Would definitely recommend her!

Julian · 12 November 2024

★★★★★ 5/5

Trustpilot

Apartment 5 West Wing SL4 3TD Windsor

We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.

Mustafa · 2 June 2026

★★★★★ 5/5

Google

Thanks Adam for helping me and my partner findind the right house :)

Emma · 26 March 2026

★★★★★ 5/5

Google

The Clapham Lettings branch, led by Andrew Walker and ably assisted by Charlotte Chamberlain and Giuseppe Martellone, have been incredibly supportive in finding my new tenant, who personally is a great fit for the property (loves it!), and has a great attitude as a new tenant learning the benefits and challenges involved during extensive refurbishment works by the larger estate. I pay Hamptons for finding and vetting tenants, and after I bought this property from the same office for BTL 25 years ago have not regretted having them select excellent and happy tenants. However, their property-management fees (and in this case the handover maintenance issues were non-trivial and had to be managed by me from overseas) are over-priced (5%pcm more than competitors) and should be reviewed; likewise (and I know both these issues are beyond the control of the excellent Clapham team) their IT systems - even leaving this review - can be a pain to use. Overall I have never regretted having Hamptons Clapham as my purchase and lettings agents, they have always been supportive and delivered more (on a personal basis as a long-standing client) than they are strictly bound to do as "find and bill a good tenant", but as a corporate entity I don't think that Hamptons allows them to deliver full property management at a reasonable cost. Horses for courses, you get what you pay for, but for what I pay the Clapham Lettings team led by Andrew Walker is outstanding value and highly recommended by this BTL British-currently-offshore landlord.

Phil · 25 October 2023

★★★★★ 5/5

Google

I had a great experience working with Michael. I randomly walked into their office and Michael was very welcoming and ready to listen. After we exchanged what i am looking for he kindly looked into his database and found an apartment. To a very next minute he was ready with keys and we were ready for viewing. I randomly walked to the office so was expecting the usual Q&A and then we will reach out in case there is something. Here i was pleasantly surprised to have apartment for view which i liked as well. Thank you so much Michael. I wish you only the best for future. Thank you.

Vik · 25 October 2023

★★★★★ 5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

★★★★★ 5/5

Trustpilot

Brilliant Service Throughout

We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.

Dodd · 17 April 2026

★★★★★ 1/5

Google

Hamptons were a nightmare agency to be handled by as a tenant from the beginning of our contract through to their painfully slow and unfair process to retrieve our deposit back. They were slow to fix any problem with our property from leaving a window broken open in winter for 3 months to having us go without hot water for 3 weeks at a time. We also improved the state of the flat when we ended our tenancy, agreed to pay for their professional cleaner (which is also an unusual setup that you have to use their company) and they attempted to charge us for 2 pro cleans at £480 each because they didn’t like the first clean. We also luckily took pictures and videos at the start of our tenancy to prove a lot of things and been damaged before hand and not looked at! Would avoid at all costs if possible! terrible agency!

Anthony · 8 September 2025

★★★★★ 5/5

Google

We have rented through Hamptons for over a year and have Anca Ciobanu as our property manager, who is fantastic. We have had lots of maintenance issues and Anca is always a pleasure to deal with. She is always available by either phone or email. She acts professionally, politely and is very speedy to arrange solutions to issues that have arisen. Anca always keeps us informed with regular updates regarding progress on any work being done.

Anthony · 25 October 2023

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.

Mr · 22 March 2026

★★★★★ 5/5

Trustpilot

Dena is a great Property Manager

Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.

Zai · 20 March 2026

★★★★★ 5/5

Google

Worked with Oliver Brooks to secure a new flat in Clapham, he was incredibly helpful from the get-go, giving us tips on how best to appeal to the landlord during the offer process. Post signing, he also helped with all the little details of the handover amazingly, and has been responsive throughout, much more so than agents elsewhere.

Harry · 24 September 2024

★★★★★ 5/5

Trustpilot

Fabulous service

The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.

Clare · 21 February 2026

★★★★★ 1/5

Trustpilot

Very bad experience

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs

Sim · 24 May 2026

★★★★★ 5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

★★★★★ 5/5

Trustpilot

I have been using Hamptons to help me manage a property

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.

Ailish · 15 May 2026

★★★★★ 5/5

Trustpilot

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

Elina · 25 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional and costed me more money . Avoid !!

Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.

Krupa · 7 May 2026

★★★★★ 4/5

Trustpilot

Mya is a great property manager

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Wong · 8 April 2026

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Google

I’m not just saying this, Oliver went above and beyond the call of duty to get us into our flat on the day we needed to get in despite some MAJOR last-minute shenanigans. Every time we’ve called up to ask questions, throughout the process, everyone who’s picked up has been super efficient and helpful. Thank you Oliver and thank you Hamptons!

Barney · 27 May 2024

★★★★★ 5/5

Trustpilot

Our property is managed by Patryk in a…

Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.

Laman · 20 August 2026

★★★★★ 5/5

Trustpilot

Review for Hamptons Property Management and Our Exceptional Property Manager, Shahena

We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!

Razvan · 23 November 2024