Trusted Agent profile · Knutsford
★★★★★
1,751 reviews across 3 platforms
103 King Street, Knutsford, WA16 6EQ
Irlams's office in Knutsford, at 103 King Street, is rated 1.8 out of 5 across 1,751 reviews on three platforms, including 169 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
169
Reviews on Google
This office
13
Reviews on Facebook
This office
1,569
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Irlams hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Knutsford.
The Trusted Agent 2026 results for Irlams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Knutsford office, from every platform, shown as written. First names only.
1/5
TrustpilotNo customer service
No customer service, someone hacked my FB and got my account suspended 6 months ago, I’ve been emailing and messaging but no help or responses. You can only appeal FB via your insta but the person who hacked my FB connected a random insta to it. I don’t understand why there would be ONE route to appeal, and if you don’t have an insta connected, you simply cannot speak to anyone?? I had FB for 18 years I’m FUMING with them. Ridiculous.
1/5
TrustpilotI hate facebook with a pasion
I hate facebook with a pasion. I hate StoriesI hate whatever is shown in my feedI hate that the app reloads the feed when i look away for 2 secondsI hate that every post/comment are "fact checked" by woke lefties who dictate what's facts just because they dont like to hear the truth. I hate all the ads everywhereI hate the suggested contacts when sharing something on Messenger.. Just show people i talk with EVERY DAYJust go away Facebook.
1/5
TrustpilotFacebook - Hacked And Permanently Disabled.
Hello Facebook,I regret to inform, I have had a Facebook account for over ten years, used it for business and working on television. Recently been hacked and disabled. Had to open this account to find some support and I have had no customer service since. I have now contacted my solicitor and mailed their legal department. Been over three weeks and heard nothing back. I have been treated like I’m none existent and left in the dark. I will hopefully recover my personal account and business page soon.Kindest regards,Theodore Chana.
1/5
TrustpilotMy account was Hacked over a week ago
My account was Hacked over a week ago, all my personal details were changed, so there was no way I could access anything. Even putting my old details in, I could not restore or get back into the account. Worse still, Facebook has no contact details, and even using 2 E Mail addresses I had for them, explaining the situation, I heard nothing back from them. So now my account is being used by a Fraudster who easily managed to change all my details, whilst the real person cannot do anything. Totally useless Company.
1/5
TrustpilotNow Facebook… my first STABLE account…
Now Facebook… my first STABLE account was made in 2010 (I had an account before that one, that randomly got deleted.) I ran through so many accounts because of Facebook security issues. I’ve been having the same issue I’ve had on TikTok on Facebook for the longest times. I know someone has been on my account because they’re unblocking people I’ve blocked already, but there’s no suspicious activity and I know I haven’t given anyone access in years and changed my security information a bunch of times since then..
1/5
TrustpilotMulti billion dollar company yet offer…
Multi billion dollar company yet offer no real time actual support after you have been hacked. Facebook is the anti christ of humanity. I hate you 🤬🤬🤬
1/5
Trustpilot1 star because zero isn't allowed.
1 star because zero isn't allowed.Awful now, adverts galore and riddled with scam / fraudulent adverts.Sick off reporting naked woman who's profile has sent me friend request offering "services my wife cant provide".Report CLEARLY racist content and its ok because it doesn't go against their code.... well, they must be lower than Boris Johnsons and that is LOW !!!Sick of cookies being trawled to put adverts for items I have searched for on Amazon or eBay ....
1/5
TrustpilotBillion dollar company has the…
Billion dollar company has the trashiest product. Facebook desktop unusable, mobile facebook laggy af.
1/5
TrustpilotHacked Facebook Account
Hacked Facebook Account Facebook no response!!!Facebook Support Team!!!I hope this message finds you well. I am writing to urgently bring to your attention a significant security issue regarding my Facebook account, george-kouskounou@hotmail which was maliciously compromised in November 2023.On November I received an email notification regarding a password change request for my Facebook account. It's crucial to note that I did not initiate this request. Subsequently, all devices were logged out of my account, and despite numerous attempts to contact Facebook via emails and support channels, I have been unable to regain access.Upon conducting a thorough investigation, I discovered that my hacked Facebook account was illicitly linked to other accounts, notably an Instagram account under the username "4wwildalepo4," which I neither own nor recognize. This unauthorized linkage led to the suspension of my Facebook account due to a violation of your platform's rules.As a direct consequence of this security breach, I have been compelled to create a new Facebook account. However, I am urgently appealing for your assistance in recovering my original account. Its significance extends beyond mere social connections, as it houses over 5,000 cherished friends and contains irreplaceable family photos of immense sentimental value.To substantiate my plea for account recovery, I have diligently compiled and attached several supporting documents, including a copy of my passport, a screenshot of the account suspension notification, evidence showcasing the unauthorized Instagram accounts linked to my profile, and a telephone bill displaying my name and location.I must emphasize that the current situation, characterized by the unauthorized access to my account and subsequent suspension, is both unprofessional and unacceptable. Therefore, I implore your prompt attention and resolution of this matter.Your immediate intervention and cooperation in rectifying this security breach will be greatly appreciated. Please treat this matter with the urgency it warrants, as it has significantly impacted my online presence and peace of mind.Thank you for your understanding and anticipated cooperation.Sincerely,George Kouskounou
1/5
TrustpilotMy meta verified personal account being…
My meta verified personal account being suspended and when i tries to login the suspended notification would be given that my instagram linked account was used in spamming activities but i have nothing to do with that mentioned insta account. I don’t have that insta account on that specific name. I have tried to contact with the meta support as well but no response i have got so far kindly recover my facebook account so that i can use my facebook.My account name : Abid MehmoodEmail: chabid215@ gmail.com
1/5
TrustpilotGarbage Security
They don't care about security. Ive been receiving password reset emails for the past week. 10+ a day, when I requested my account info, the IP of these is from all over the world.What kind of stupid system lets resets come from halfway round the world within a couple hours of each other, who am I, The Flash?Theres no way to turn off these emails, so I have to either get spammed, or make a new email address to link to my FB.Also when the emial is sent, the reset code is in the header, great security there Zuck.But we all know you're a robot anyway.
1/5
TrustpilotHippocrates don't play equal.
Restrict me for responding to my USMC PTSD. Hundreds are happy and encouraged because I Care. Only a few cause Stress and anger. Wake up Facebook. America, free Speech. Not hat speech. 1 Star is Not Deserved.
1/5
TrustpilotPathetic Company fo advertisers
Pathetic Company fo advertisers. they will suspend your ad account for no reason at all and you will waste your precious time and energy speaking to support that reads a pre written script. they will not help you, they will not escalate the issue cause they thing they are so big. only thing facebook is alive is due to ig and pretty soon facebook.com will not survive as users are going our and advertisers are also stopping
1/5
TrustpilotFacebook doesn't protect its users…
Facebook doesn't protect its users information or accounts. There is no customer service when you have been hacked. If it can't protect its users and there is no customer service it will slowly fade into like past!
1/5
TrustpilotSuddenly lost my account after 16…
Suddenly lost my account after 16 years! No reason given.Many good memories with friends now all gone.Thanks Zuckerberg FOR NOTHING!Hope your Facebook goes t*ts up ASAP
1/5
TrustpilotDON’T SHIP AN ITEM YOU SOLD ON FACEBOOK MARKETPLACE THROUGH THEIR SHIPPING SERVICE
My review is for Facebook Marketplace which owes me $180 for an item I sold on their platform. I recently purchased a new iPad so I placed my old one on Marketplace. It was in excellent working and cosmetic condition. It sold and I opted to ship it through the Marketplace shipping service which sent me a prepaid label, the cost of which would be deducted from my sale revenue. So, in effect, they are acting as my “agent” by collecting the money from the buyer. In addition, they charge a fee which is also deducted. I was to receive the balance of the proceeds from the sale once the iPad had been shipped and received. I have used this service before so when the money owed me was not deposited in my PayPal account after a reasonable time I contacted their customer service by email (it is impossible to speak with a live person). They responded by letting me know there was an issue with the buyer regarding payment. I was told that the money owed me had been placed in my “account” and it would take over a month for them to release it. When the month was up I again contacted Marketplace and went back and forth with them until their final correspondence basically said there was nothing more they could do (translation: I am SOL in receiving my money from the sale or the return of my iPad!). My question to them would be why they sent me the shipping label before the buyer had paid for the item? If I had shipped directly I would have “money in hand” first. They took over my transaction so they are responsible for not being paid which is between Marketplace and the buyer. I believe Marketplace should pay me, a retiree living on a fixed income who makes a little extra income by selling on Marketplace and eBay, directly. Like that will ever happen!
1/5
TrustpilotSuch a bad user experience is unbelievable.
Facebook blocked my main account and Ad account for no reason, but surprisingly, they continued to deduct my ad fees from my bank card (my ad settings were set to run long term before the account was blocked). Since my account was blocked by them, I couldn't log in to the ad account to set it up. I sent them several emails emails, but no one responded. Such a bad user experience is unbelievable.
1/5
TrustpilotInstagram Facebook scam
Seen this message “ your instagram account is breaching rules - please login to your account and follow rules “ Not our instagram account to be able to sort - that’s the first scam but this results in - Our business - New Road Service Station Facebook page was compromised by a scammer and facebook are useless and exceptionally unhelpful in getting your account back from fraudsters - I’m shocked Facebook doesn’t seem to care or have any decent procedures for this - seen many comments mirroring mine and their whole business relied on FB - sort it out you are a multi million pound business !
1/5
TrustpilotFacebook the place truth gets you banned
Facebook is the most unfair social network site pushing everything that is wrong in this world and hiding the truth. They disabled my account because I supported a man dealing with child groomers, I lost 12 years of photographs and memories. It's not a social network site anymore it's a place to spread hate and hide truth.
1/5
TrustpilotBoosting Add's
On the 9th of April, I decided to boost one of my company's adverts, I followed the instructions, changing my whatsapp account to a business one, then I chose the budget of £30 total for a 4 day advert that would reach an audience of 1.6k.The advert was for personalising empty wooden wine boxes:Face book started taking out £2.00 instalments from my card, which stayed the same for approx 4 instalments then it went upon the third day to appr £4.00.however on the second day of the advert boost, face book paused the advert and threatened to take my page down as I my add was in violation of there guidelines. However they still charge my card with instalment now increasing to £12 per instalment.I've had to cancel my card as facebook still repeated try to collect monies from my card after the advert had finished.Face book have collected over £160 from my card, I have tried to phone them - no response,sent several emails -no response - left message on the Meta business suite - no response.It is now with my Bank - lets hope they have more luck !!
1/5
TrustpilotFacebook is a con
Facebook is a con. They recently started putting atleast 6 random feeds on my account . If I had it my way I would put them in the gass chamber .
1/5
TrustpilotSo facebook decided to allow me the "chat with us" feature after many failed attempts to unlock my FB, and it sucks!
I dont know how it happened but after litteraly more than 10 times of my ID and other credentials getting rejected after my fb got locked for more than a week now, "chat with us" feature suddenly became available, but when i thought it finally will help after they told me to reply to their meta support email that they've sent where i were to reply with an attached video of me holding a written code that matches the one they've sent me to confirm that "I am me", it then only turned out to be an even more of a cesspit of a customer support. They did not respond, did not unlock, did not do anything but send a damn survey to rate their customer support! What kind of company is this. Instead of boycotting McDonald's, we should boycott this facebook instead! Worst customer service I've experienced!
1/5
TrustpilotIve tried plenty of times to verify my identity but it kept rejecting my attempts.
My account was locked after somone apparently gained unauthorized access and now im locked out and facebook kept on rejecting my ID and other docs. I just turned 18 so i dont have government IDs, but I did send a school ID, a diploma, a birth certificate, and a covid vaccination card, but their AI still kept on rejecting them. I tried to email fb, send feedback reports both in fb and insta, dm them in insta, but still no response whatsoever and their help center isn't helping at all. Ive always used this device so why cant u verify using this familiar device and ip? Heck i even sent screenshots of me and my girlfriend's convo in insta and said that we have photos together in her fb and insta account in insta's "report a problem" and my credentials but still no help coming whatsoever.
1/5
TrustpilotSo these absolute dog sh!t c!nts will…
So these absolute dog sh!t c!nts will ban me for calling someone a melt c!nt but allow scammers to scam me out of 1500 through their app lying about selling stuff and it never turns up just more messages saying i need to pay more to get my package pay that amount for them to say i need to pay more and in the end never got a single thing but they got my 1500 and to top it off these scummy pieces of sh!t to allow that person to continue scamming others of their hard earned money too. I've reported it loads if times with all the proof and all they say is there is nothing wrong so it's like they are involved with the scam themselves
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Yes. In The Trusted Agent 2026 awards: Irlams, Knutsford won Trusted Agent.
Tell us what you need and we'll put you in touch. Irlams hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Knutsford.
