Trusted Agent profile · Knutsford
★★★★★
94 reviews across 2 platforms
Covering the North West, Knutsford, WA16 6EN
Part of Fisher German, see every office.
Fisher German's office in Knutsford, at Covering the North West, is rated 3.9 out of 5 across 94 reviews on two platforms, including 46 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Fisher German hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Knutsford.
Every review we hold for the Knutsford office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Daniel and his team, and especially Samantha, for their excellent work on the marketing and selling, of my late parent’s property. I cannot fault their dedication to customer service, and their excellent communication with me, during all stages of the process. Thank you again, to you all.
1/5
TrustpilotUnresponsive
After two weeks had not responded to a Contact Us form. When followed up by writing to their enquiries email address, it failed with "Something went wrong and your message couldn't be delivered"
5/5
GoogleJust purchased a house via FG, and Demi has been a fantastic support throughout! The purchase was by no means easy, but Demi was always available on the end of the phone, conscientiously kept us up to date on progress and provided an excellent liaison between us and the vendors. A huge thank you for all of your help
5/5
TrustpilotThe stress of renting.
Great personal service on our quest to find a rental property by Helen the Lettings manager in the Knutsford branch. This is the second time that Helen has helped my husband and I plus our old dog to find a suitable home.
1/5
TrustpilotThe worse estate agent I have ever…
The worse estate agent I have ever dealt with, rented a house for a decade and in the beginning they were fine. But then staff come and go, repairs take months to complete, the attitude of the so called partners stinks. They ignore communication, and act like gods. What kind of agency has no emergency repair number or reporting system in place, anything goes wrong your on your own. Treat tenants like dirt, I had the misfortune of dealing with the Market Harborough branch. They lie, and try to cover themselves when they don't even follow up on basic things, like making sure the gas boiler is serviced. Two years pasted before I arranged my own service. Appalling all round, Never Again!
5/5
GoogleHelen has been absolutely amazing throughout our search for a new home - as has everyone we have spoken with at Fisher German. Thank you so much to Helen and all of the team.
1/5
TrustpilotAshby, Spondon property, Rebecca estate agent
We viewed a property (spondon, derby) 3.5 weeks ago.Asked for an application 3 times, left 4 voicemails, made over 10 calls to rebecca (Ashby branch).We got 0 response. Made the 1st complaint.We got 0 response. Made a 2nd complaint. We got 0 response. Left voicemails on Rebecca’s phone and the managers phone at Ashby. 0 response. No one has got back to me or my partner Joshua and Chantelle throughout the entire time. The rent has also been reduced during this time. We were willing to pay the full price. We are going to visit the landlord since they live on the plot and tell him/them what has happened. They will see this complaint and do nothing about it… It is appalling. I feel sorry for the landlords.
5/5
GoogleA great experience with the team who are all very friendly and approachable at fisher German. Particularly Demi who has been the main contact for us and has liaised with us throughout each stage answering any queries almost immediately. A big Thank you!
1/5
TrustpilotNever in 13 years if business have we…
Never in 13 years if business have we been spoken to as we have today by Charmaine Parker of the Doncaster office! Absolutely the rudest, most disrespectful person we have ever had the pleasure of dealing with. We rent multiple commercial properties and are landlords ourselves, yet when raising an issue with her we were basically told 'tough, sort it yourself'.When speaking with our Managing Directors, they could not get a word in, and every time we tried to have a conversation, we were shut down by this extremely rude person. Each time we tried to get a point across we were dismissed, it is unacceptable in every way.Fisher German you should be ashamed to associate yourselves with such disgraceful customer service. We will be raising a formal complaint and also advising landlords just what kind of service they are paying for. Absolutely disgusting service, which is not acceptable in any way for a professional company.
5/5
GoogleHelen from Fisher German has been brilliant from my viewing of the property through to the move-in date. She's always been on hand to answer any questions that I had with the move and to ensure the process went smoothly. It's been really …
Thank you for taking the time to leave us a 5 star review. We are happy to hear that you had a great experience!
5/5
GoogleAmazing service from start to finish. Our purchase was for a complicated property & went on for many weeks, but Demi went above & beyond, literally moving heaven & earth to ensure the sale was constantly progressing. Communication was fabulous & we were alway kept in the loop. Would highly recommend.
1/5
TrustpilotCouldn’t be worse
Unbelievable. Pay £4k a month and had my entire weekend ruined by a shooting party that turned up, no notice from the agents, and ran amok around the property. Dogs and humans going to the toilet wherever and regardless of the fact it was our garden. Surely someone from the agency should have warned us. We couldn’t get our 10 year old from his chorister session as they had blocked us in. Nasty entitled individuals who Don’t care anbout anything but themselves and that goes for the agents too.
5/5
GoogleFisher German Knutsford were very thorough and always followed though on any actions and phone calls. A special thanks to Demi who really helped us though the process most professionally. I would highly recommend this company. Thank you.
5/5
GoogleFrom start to finish Helen from the Knutsford office has been outstanding. From our first viewing she was very friendly, helpful and professional in her approach. Due to the current crazy state of the domestic rental market the …
Thank you so much for your 5 star review Dave! We're grateful and appreciate you taking the time to share your experience with us. We will pass your kind words onto Helen and Jack.
5/5
GoogleI have used Fisher Germans services on a number of occasions having let a few of the estate houses over the years. The care and attention from start to finish made the process free from worry …
We really appreciate you taking the time to leave us a review Louisa. We are happy to hear that you had a great experience.
1/5
TrustpilotFisher German BADLY LET DOWN
I appointed Fisher German as joint agents to sell my commercial property for sale, full credit they found me a buyer , however through out the whole transaction I felt my agents were batting for the buyer rather than me(especially as I am paying them a commission to sell my property) to the point under duress I was asked to pay legal fees which buyer should have paid as they were not happy with tennancy agreement. The tennancy agreement had worked fine for me for several years, I agreed on the basis only if completion took place by specific date! This did not happen and inspite of a delay of 20 days I was made to feel I was being unreasonable by Fisher German. They were supposed to be my agents and I am paying for their services instead all along I felt they were batting for the other team MY VIEW WAS CONFIRMED AS THEY ARE NOW ACTING FOR BUYERS! An obvious conflict of interest if this had been agreed prior to my sale being completed!
5/5
GoogleWe would like to say how impressed we were with Fisher German's very professional and thorough approach in the handling of the marketing and sale of both our houses. Unfortunately, 1 was not sold despite 2 accepted offers, which were later withdrawn due to complications with planning, but we feel that Fisher German could not have been more helpful and supportive, and of course 1 property was successfully concluded. We have bought and sold numerous properties in the past and have nothing but praise for the handling of our business in this instance.
5/5
GoogleMoving house is immensely stressful but I can say that Fisher German took all the stress out of this for me. Very professional, going the extra mile to make sure I knew what what happening, why and when, taking the initiative by foreseeing issues with the sale, managing my expectations and supporting me and the purchaser through them. A truly exceptional and professional firm that i can not recommend highly enough. If you're selling a rural property there is no one else i would turn to.
1/5
TrustpilotI do not recommend using Fisher German
I do not recommend using Fisher German. If I ever need a new premises and Fisher German is the estate agency running it, I will not proceed with it. The experience started with Christian Prince, who was late to our first viewing, seemed moody, and couldn’t answer any of our questions.
5/5
GoogleFantastic letting experience and agents who went out of their way to make the process as easy as possible. Highly recommend for renter and landlord.
Thank you so much for your 5-star review Arthur! We will share this feedback with the team to let them know to keep up the amazing work.
5/5
GoogleDaniel and Demi both provided us with excellent service throughout our dealings with Fisher German for our house purchase. The transaction and stamp duty deadline proved challenging, however, they were both at the other end of the phone anytime we needed assistance or reassurance. We received regular updates on the progress of our purchase and prompt responses to any queries or assistance required. We would highly recommend their services to friends and family alike. Thanks again Daniel and Demi. Chris and Abby.
5/5
GoogleAll the team were great and successfully guided us through the process of selling our house. Would highly recommend.
Thanks for your great review Gareth! We’ve passed your kind words on to our team.
5/5
GoogleOur purchase was a quality experience throughout, Samantha was attentive, efficient and professional throughout.
1/5
TrustpilotHighly unprofessional and dishonest
Highly unprofessional and dishonest, this company should be avoided at all costs. They employ deceptive tactics to unlawfully retain deposits and manipulate tenants with the loopholes they create. It baffles me why any property owner would choose to entrust this company with their affairs
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Tell us what you need and we'll put you in touch. Fisher German hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Knutsford.
