Bridgfords Knutsford reviews

★★★★★ 1/5

Google

Sold our property through Bridgfords. Firstly we had to drop the price significantly to get anyone through the door. Once we did get viewings the majority either cancelled last minute or didn’t turn up. When it did sell they recommended their in house solicitors Conveyancing Direct and it was the worst mistake we ever made. It took 5 1/2 months to go through and almost collapsed due to taking too long. Dealing with the solicitors was the most horrendous and stressful experience we have ever had. We found out after 4 months our buyer didn’t have a mortgage in place so proper checks were not carried out. The lady dealing with our sale left with a month to go and nobody told us, so we were sending emails to someone who no longer worked there. Nobody took on our case so it was allowed to drift to the point of collapse. Very disappointed with the communication and overall service.

Paul · 11 October 2025

★★★★★ 1/5

Trustpilot

Disrespectful and Desperate, Data Breach

We viewed a property and after loving it in person offered a cash offer of asking price their and then. Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction. I checked the listing, and it didn't mention auction, but this was updated the next morning. The estate agent had every opportunity to call us to inform us it was an auction property. It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags. I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing. I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ). I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction. Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected. I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer. Hoping this review grabs their attention because this is what happens when you harass someone. Don't follow correct and legal protocol and respect people's privacy.

Clayton · 2 July 2026

★★★★★ 5/5

Google

We cannot thank the team at Bridgfords Knutsford enough, after being on the market with another agent for over 3 months we thought our house would never sell. Two days after being with Bridgfords we had two viewings, two offers, and sold just after a week! What an amazing experience. Ashleigh is absolutely incredible. I spoke with her every day, she came to the house early for viewings to check the property and kept us updated throughout. It's been an absolute pleasure using Bridgfords! 10/10 if I could score higher I would! Thank you, Dani & Andy

Andrew · 11 October 2023

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers. The contractors they use are also significantly overpriced, leaving landlords with unnecessarily expensive maintenance bills. For the amount charged, the level of service provided is disappointing. Overall, my experience has been frustrating, costly, and poor value for money. I would strongly advise others to look elsewhere.

Andrew · 24 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 5/5

Google

Rachael was fantastic, kept us up to date on everything, nothing was too much trouble. Thank you 🥰 …

Dawn · 16 January 2026

★★★★★ 5/5

Google

Wendy and Deborah couldn’t have been helpful in assisting us deal with some necessary works to get our apartment ready for resetting. The apartment has been fully let with no void periods for over 12 years now and when the long standing tenant left we decided to carry t some cosmetic work and some repairs and maintenance. Both ladies were professional and their communication was excellent with constant updates both by phone and email as we sorted each job out. I would highly recommend the letting team in Knutsford. DeznBabs

Dez · 13 September 2025

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

I cannot speak highly enough of the team at Bridgfords in Knutsford. From an initial face to face meeting with Caroline Winstanley in late 2021, through to What's Ap calls with Liz Mills in 2022 (I live in Australia) and subsequent meetings after arriving back in the UK in July last year, the level of service my brother & I received were absolutely excellent. Their proactive customer service, clear communication and good humour helped make what could have been a problematic and protracted process so much easier. The viewing day that Caroline arranged for us in August 2022 was a highlight for us as it was so well organised, ran like clockwork with 10 potential buyers and eventually led to an offer being made & accepted on our Knutsford property. I would wholeheartedly recommend them to anyone looking to utilise the services of an Estate Agent in and around the Knutsford area. Thanks Team. Kevin Jemetta

Kevin · 13 June 2023

★★★★★ 1/5

Trustpilot

ignored, patronised and falsely accused

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company): * being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back. *several issues we reported in our first week STILL have not been addressed, it's a joke. *it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day. *we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied. *it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after. *I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1. *customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway. *during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens. *we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me. *this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering. all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...

MW · 26 May 2026

★★★★★ 5/5

Google

We’ve recently moved into a new property in Knutsford, and have had a great experience with Bridgfords. On the same day, Lian was able to show us round the property, answer all of our questions, and get a holding deposit sorted for us, he has really been a great help.

Daniel · 27 December 2024

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

As a first-time landlord who was fairly clueless about how the whole process works, I was delighted with the service I received. Nathan was pro-active throughout the lettings process, providing sound guidance and support whenever I needed it. Would definitely recommend using Nathan and the Bridgfords Knutsford team!

Will · 27 December 2024

★★★★★ 5/5

Google

I recently started to use Bridgfords Knutsford as my agent for letting. Their service and professionalism has been outstanding from the initial stages of finding a tenant to managing the entire process and handling any and all issues with the upmost competence, I must make special mention to Lisa, Harriet and Deborah who have put my mind at complete ease with their amazing focus and dedication. Thank you for everything, you have surpassed all expectations amazingly.

Adie · 13 June 2023

★★★★★ 5/5

Google

I have recently rent a property through this specific branch and throughout the process Lian has been very helpful and professional throughout. From start to finish it has been a very pleasant experience. Big thankyou to Lian for helping us throughout, he has been an absolute star!

C.yau · 27 December 2024

★★★★★ 1/5

Trustpilot

Landlords (and tenants!) - avoid this agent

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent. Landlords - Do yourselves and your tenants a favour and choose a different agent. You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself. Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Paul_reflects · 15 April 2026

★★★★★ 5/5

Google

With such a rapid sales process, we received our first offer in 5 days and sold STC in just over a week. An excellent process !!

John · 11 September 2026

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

★★★★★ 5/5

Google

We used Bridgfords for the sale of my late mum's house, a process made more difficult as we lived a long distance away. The whole team at Bridgfords were a pleasure to deal with; they were proactive, kept us informed, dealt with any problems without fuss and were helpful in every way. I've had dealings with several estate agents in recent years and Liz and her team have been by far the best. I would add that individually they are friendly, courteous and engaging.PositiveResponsiveness, Quality, Professionalism, Value

Jan · 26 August 2022

★★★★★ 5/5

Google

Fantastic customer service, very helpful with answering all my questions and guiding me through the process as this is all new to me. Highly recommend the team, especially Nathan who was very patient with me. Thank you for helping me find a property.

Sarah · 27 December 2024

★★★★★ 1/5

Trustpilot

Initial complaint re Bridgfords, Knutsford

So after my initial complaint, Ombudsman here i come. It took Connells 3 weeks to answer my first complaint about Bridgfords Knutsford. In the reply they didnt answer any of my complaint but totally whitewashed everyrhing i said to suit their own narrative, basically called me a liar. Don't bother complaining to them go straight to the ombudsman and get a proper hearing from an educated adult.

Carole · 26 June 2026

★★★★★ 5/5

Google

Lian helped us with our move he has been fantastic and ensured our move was seamless. Really personable and helpful. Would highly recommend Lian who is an absolute asset to Bridgfords.

Pooja · 12 May 2025

★★★★★ 5/5

Google

I wanted to write a few words regarding two recent experiences with Bridgfords. During my search for a new property, I dealt with Caroline & Liz in the Knutsford branch - they were friendly, courteous and helpful throughout our dealings and were both proactive and unfailingly responsive to all of my queries. I would have no hesitation in recommending their services - you are in safe hands with them. Alongside this, I had the great fortune of being introduced to Chris Sanders, their in-house mortgage broker who works for Countrywide. He provided an outstanding service and went out of his way to turn an extremely challenging situation to my own personal advantage, skilfully navigating the numerous pitfalls I encountered in trying to emerge from a financially damaging divorce - I have to give him huge credit for his sterling work here and wouldn't hesitate to recommend to anyone requiring the services of a mortgage broker.PositiveResponsiveness, Professionalism

Aaron · 13 June 2022