Bridgfords Knutsford reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I can't recommend Karl and Rachel at Bridgfords highly enough. They were absolutely fantastic throughout the sale of my property. From start to finish they kept me updated, were always easy to get hold of, and made what can be a very stressful process feel much more manageable. Towards the end of the sale, when things became particularly pressured, they were in constant contact, reassuring me and keeping everything moving forward. Karl and Rachel are both genuinely lovely, friendly and incredibly helpful. Their professionalism, communication and support made such a difference, and I always felt that my sale was in safe hands. Thank you both for all your hard work, I truly appreciate everything you did to help get my move over the finish line.

Heather · 11 July 2026

★★★★★ 5/5

Google

I defo recommend the Let team as I never has experianced with the sales team. All 3 ladies in there are really good at their job and pleasant to deal with. In particular Savannah. She is one of a kind. Superb at her job and happy to help you whenever she can. Can not recommend them high enough.

Kaveh · 11 June 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing. After relocating to London for work, I repeatedly tried to resolve my tenancy responsibly. I made multiple attempts to find a replacement tenant myself, maintained regular communication with the branch, and kept the company informed of my financial situation throughout. Despite this, I felt there was very little practical support or flexibility offered. The "change of sharer" process was frustrating and entirely dependent on the landlord's approval, while I was left to find replacements on my own. Several prospective replacements fell through for reasons outside my control, leaving me paying for accommodation in both Newcastle and London at the same time. Although the staff acknowledged my circumstances, the responses I received were largely limited to repeating company policy rather than working towards a practical solution. As a tenant who genuinely tried to communicate and cooperate throughout, I was left feeling unsupported during a period of significant financial hardship. If you are considering renting through this branch, be aware that if your circumstances change unexpectedly, you may find there is very little flexibility or practical assistance available. I hope the company reviews how it supports tenants facing genuine hardship, because my experience has been stressful and extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Paul Local Guide·52 reviews·18 photos just now New If I could give zero stars I would one of the worst letting agents I’ve ever come across the new manager Stacey is patronising, rude and obnoxious. As an experienced landlord of multiple properties who has decided to take a backseat and enjoy retirement, she did nothing to reassure me and was trying to educate someone with 32 years experience. Went completely against all my wishes with no compromise she not only tried to reduce the rent which her area manager had recommended within a week of advertising in a completely refurbished property at my expense but also tried to force me to put any old tenant in the property just to start earning her fee. Thankfully I’ve removed the property from them and will NEVER deal with them again. I’ve dealt with other brands under the countrywide banner and had all but praise for them, but this branch and in particular this manager is not a good representation of Bridgfords. I would say to anyone AVOID AVOID AVOID at all costs !

Paul · 23 July 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Aiah · 29 July 2026

★★★★★ 1/5

Trustpilot

Can't recommend Bridgefords as a future…

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

Ross · 29 September 2026

★★★★★ 4/5

Trustpilot

Brand New Listing on a New-built House

Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants. What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind. Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience. The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.

Sarah · 23 April 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Google

Rachael was fabulous in assisting with the purchase of an apartment in Kingsmead and dealt with any queries very quickly, an asset to the company!

Google · 11 September 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 1/5

Google

Bridgfords, Knutsford have been trying to sell the property i am letting for a year, which i am letting through a completely different agency, who knew nothing about this. They have shown no respect for us the tenants even though we had just started a years tenancy. They harrassed us constantly, now we have decided to move out it has started again, they say they have permision from our landlady which isn't legal. They have turned up on our doorstep without an appointment and their constant phone calls are harrassment. Today they have gone behind our backs again putting the house up for sale and using photos of our things which we haven't given permission for them to use. They have no regard for anyone letting any property. Legal action is in place. I answered the message below from Lucy regarding my complaint but received no reply.

Carole · 11 June 2026

★★★★★ 5/5

Google

I am very pleased with the communication and customer service that Bridgfords have given me and my wife Elaine for the sale of mum / dad's property. I'd like to say a big thank you to Karl, Rachael and Allison for selling my property for a fair price in good time.

Ian · 16 December 2025

★★★★★ 5/5

Google

I recently had a fantastic experience with Bridgfords Knutsford, thanks to the outstanding service provided by both Lisa and Savannah. Their combined efforts made my tenancy process smooth and stress-free. Lisa's expertise in handling the tenancy agreement and setting up the insurance was impeccable, while Savannah's guidance during the house viewing and referencing process was invaluable. They were always ready to assist, ensuring all my queries were promptly addressed and that I fully understood each step. Their professionalism, efficiency, and responsiveness to my needs were remarkable. Together, they are an amazing letting team, offering service that is both attentive and highly efficient. Their combined efforts significantly eased my moving experience. I highly recommend Bridgfords Knutsford for their superb service. A big thank you to Lisa and Savannah, they are both true assets to the team.

Ming · 11 October 2024

★★★★★ 1/5

Trustpilot

They lied in the contract and blamed it on a new staffer misunderstanding things

We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places. The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it. When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house. Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either. I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with. Please don’t use them at all, there’s a reason they only have a 2 rating.

Iz · 6 October 2026

★★★★★ 5/5

Google

Have recently secured a rental property with Bridgfords Knutsford & can highly recommend their service. From my very first contact with Wendy in the lettings team & subsequent chats with Debbie, both members of staff helped the process run seamlessly. Whilst remaining utterly professional, they instilled a personal touch that allowed a few giggles throughout the process making me feel part of the Knutsford community already. Thank you both so very much. Happy New home to me & thank you for your excellent service & support 🏡😊

Jools · 16 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of renting with Bridgfords, especially Lian and I couldn’t be more satisfied with the service I received. From start to finish, the entire process was handled with professionalism, efficiency, and a personal touch that made all the difference. I highly recommend Lian at Bridgfords to anyone looking for a reliable, knowledgeable, and customer-focused estate agency. Their exceptional service and genuine care for their clients set them apart in the industry.

G · 11 October 2024

★★★★★ 5/5

Google

I had a wonderful experience renting through Bridgeford and Wendy. From the very beginning, the process was smooth and professional. Communication was always clear and quick, and any questions I had were answered right away. The property was exactly as described, clean, and well-maintained. They made moving in easy and stress-free, and they’ve been supportive throughout my tenancy. I truly appreciate their friendly and reliable service, and I would highly recommend Bridgeford and Wendy to anyone looking for a rental home.

Vineendra · 13 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of renting with Bridgfords, especially Lian and I couldn’t be more satisfied with the service I received. From start to finish, the entire process was handled with professionalism, efficiency, and a personal touch that made all the difference. I highly recommend Lian at Bridgfords to anyone looking for a reliable, knowledgeable, and customer-focused estate agency. Their exceptional service and genuine care for their clients set them apart in the industry.

S · 26 July 2024

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 5/5

Google

We used Bridgfords Knutsford to sell our property and from start to finish I could not fault them. The whole team were professional, helpful and so friendly. I will miss not talking to them all now our home has been sold! I would thoroughly recommend using this team and can guarantee you won’t be disappointed by the level of dedication and commitment they will give you. Thank you team Bridgfords for being so brilliant!

Caroline · 16 January 2026

★★★★★ 5/5

Google

My partner recently sold his house through the Knutsford branch of Bridgfords. The experience from start to finish was seamless with the staff keeping him informed where the process was up to at all stages of the sale. Many thanks to Leah and Seeta for all their help in what can be a difficult transition period. Highly recommend them to anyone wishing to sell a property.

Jackie · 11 October 2024

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Google

Fantastic service from initial viewing to completion. Allison was so helpful and was instrumental in making the purchase happen. Thank you Allison and the Bridgfords Knutsford Team

Liz · 16 December 2025

★★★★★ 1/5

Google

Unfortunately our first experience with Bridgfords in Knutsford has not been very positive. We had a booking arranged to view a property that was cancelled on the morning on the viewing, as the property had been let to the first people who viewed it on a day prior to the original viewing day. We called to verify this and was told that it was out of the estate agents hands and that this shouldn't have happened - whilst it may not have been in the hands of the estate agent conducting the rest of the viewings, it comes across as very unprofessional of the company to not follow protocol and to cancel at such short notice. We had booked time off to attend the viewing and now this time has been wasted. It will be difficult to trust this estate agents again after this interaction.

Jessica · 11 October 2025