Every review we hold for the Knaphill office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotExperience of a prospective buyer…
Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.
Matt · 1 May 2024
Agent replied · 14 June 2024
Hello Matt. Thanks for taking the time to share your experience, your insights are really valuable to us as they will help us look at our processes. We do have a large market share in the area which is why we often have more than one client involved in a the same chain, equally each client asks that we try to achieve the best price for their property. When there is more than one individual interested, often the best way is to request best and final offers. Clearly an issues can arise where an offer is made and then the individual changes their minds afterwards, which they are entitled to do as every offer and transaction is "subject to contract" by law.In all instances, we have to operate within the laws and regulations, all of which feel archaic at times and we are are a company that lobbies for change. Every person in a transaction, be they a buyer or a seller is really important to us. Experiences that are upsetting or emotionally draining are a concern and ones that we try our best to eliminate wherever we can.
★★★★★ 5/5
TrustpilotSimon Kelso at the Guildford branch was…
Simon Kelso at the Guildford branch was amazing, so helpful and reassuring and nothing was too much trouble for him,made selling nice and easy.
Thank you from Andrea.
Amy · 23 September 2026
★★★★★ 5/5
TrustpilotExcellent teamwork ...
Everyone we dealt with was professional, efficient, friendly and helpful. In particular, our thanks to Chris who did a great job negotiating and Phil who was welcoming, courteous and put us at ease during viewings.
Jan · 27 February 2024
Agent replied · 14 June 2024
Thanks for the feedback Jan. We're glad to hear about your experience with our team, especially Chris and Phil. We strive to provide professional, efficient, friendly, and helpful service to all our clients.
★★★★★ 5/5
TrustpilotThe team were flexible in arranging…
The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!
Miss · 22 September 2026
★★★★★ 5/5
TrustpilotVery good experience
I would like to thank all the team at Seymour’s Addlestone in making our house sale as smooth as possible They are all very professional also helpful and understanding. We would not hesitate to recommend them. Thank you David and Sally
David · 6 September 2023
Agent replied · 14 June 2024
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks David and Sally, much appreciated.
★★★★★ 5/5
TrustpilotSeymours Staines Branch
Mark from Seymours, Staines branch made the choice easy on what Estate Agents on the area to choose. He is down to earth, highly knowledgeable in the local market and area. He made no unrealistic promises (unlike other Agents). Only a promise that he and his team would work hard to sell our property....Mark kept to his word.We accepted an offer within a week after numerous viewings. I was kept up to date with all processes. Everything was running smoothly until the buyers pulled out at point of exchange The same week the housing market took a dive! The team got straight back on the task finding appropriate potential buyers and we soon accepted an offer. This process was quite long and and not as straight forward as the first (no fault of Seymours.) But again we were kept up to date, Alan and Billy kept on top of actions. Choose Seymours, they work hard, get to know your home, they match suitable potential buyers to your property. The team are helpful, friendly and approachable. Thank you Mark, Gary, Sohail Billy and especially not forgetting Alan who continuously kept me updated and gave a nudge when needed to help move to completion.
J · 6 February 2023
★★★★★ 5/5
TrustpilotSeymours has played a major role in…
Seymours has played a major role in helping us to achieve a successful house sale following our dreadful experience with another local agency which was very rude and lacking professionalism.We were extremely disappointed with this first agent who wasted 2 precious months during the summer time where the house market price was at its best to sell our property. This left us sceptic as to being able to trust another agent again. That was until we contacted Mark (Seymours) who managed to convince us to give it a try again with his agency appreciating that he and his team had also managed to sell successfully another house in our same street with a neighbour we knew quite well. We are forever grateful for Mark’s support who has shown a high level of expertise and professionalism during the time our property was on sale on the market. He played an important role in providing an accurate and realistic valuation of our property and in reinsuring us about the unique opportunity we had before the winter came, at a time where we were dealing with multiple personal challenges in our life. We would also like to thank his team and more specifically Simon, Alan, Billy, Gary and Sahil who also helped by maintaining a smooth communication during the entire process. They were extremely professional, very kind and their approach were smooth, removing any ambiguities and/or misunderstandings during the entire process. I have no hesitation in recommending Seymours to anyone hoping to sale their property successfully. Thank you again to all the Seymours team for all their help and commitment. We wish you all a great year 2023 filled with more happy clients like us.
Rose · 4 February 2023
★★★★★ 5/5
TrustpilotOutstanding
From start to finish, an outstanding service. Every staff member was responsive, communicative, helpful and informed. No false promises, no hidden costs, no pushy sales people, no outrageous contract conditions. I can my recommend Seymour’s highly enough!
Joanna · 8 November 2023
Agent replied · 14 June 2024
Joanna, if there's one thing we're all about it's No false promises, no hidden costs, no pushy salespeople, no outrageous contract conditions. We only treat people the same we we expected to be treated. Thank you so much for the comments.
★★★★★ 5/5
TrustpilotFriendly and helpful agents
A wide selection of properties available, all agents are friendly, responsive and helpful. Information is always passed from one agent to the next, so you always feel looked after. Property search was fast and very efficient so highly recommend!
Tunde · 12 September 2023
Agent replied · 14 June 2024
A recommendation is the biggest thing we can hope for. Thanks for the review Tunde.
★★★★★ 5/5
TrustpilotThomas is perfect
Thomas is perfect, he always nice smile, friendly and really helpful, and patient. He took almost a hour to assist me to answer the purchase questionnaire, provide a useful information to me. He is worth to get five stars.
ANGEL · 5 September 2023
Agent replied · 14 June 2024
There's so much more to just buying, selling and renting. The never ending trail of paperwork that's required is often a minefield when you're not used to it. We're here to help with every little detail as long as it makes the whole property journey as enjoyable as possible. Thanks Angel.
★★★★★ 5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
Lana · 4 February 2024
Agent replied · 14 June 2024
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
★★★★★ 5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
L.B · 4 February 2024
Agent replied · 24 December 2024
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
★★★★★ 5/5
TrustpilotGreat end to end service
Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases
Simon · 28 October 2024
Agent replied · 24 December 2024
Thank you for your kind words! It’s wonderful to hear that Charlie, Adam, Serena, and Sandra provided you with such great communication and local market expertise throughout your sale and purchase. We're delighted to have been part of securing your dream home and are grateful for your recommendation!
★★★★★ 2/5
TrustpilotGo Elsewhere
Slow communication with us as well as communication within their own office - don't blame it on the international factor, that should not have been an issue, especially since you said you deal with international customers all the time. Typos in communication via email as well as on printed property brochures as well as online listing. This is a huge negative and extremely unprofessional. And, still typos in email correspondence after complaining about it. Again, not professional at all for those kinds of typos. Recommended a horrible solicitor but then only recommended a slightly less horrible one after that, but they didnt seem very concerned with our solicitor issues because at that point, they had already made the sale. On that note, I could have and should have used a private solicitor. Would not use Seymour's again.
Judy · 9 January 2024
Agent replied · 14 June 2024
Thank you for the feedback Judy. The communication delays and typos are certainly not reflective of our standards, and we are actively addressing these aspects to enhance our service.Regarding the solicitor recommendations, we acknowledge your concerns. Your experience and comment are invaluable, and we are committed to learning and improving.
★★★★★ 5/5
TrustpilotGreat team, really helpful, stepped up to make things happen!!
We contracted Seymours Camberley to sell our property, and then ended up buying through them aswell. Throughout the team were a great help. They were personable and available at all times. They helped us navigate some challenges and really stepped up to help secure resolutions to some issues that held up our contract exchange and completion. All in all a great team to work with.
Rob · 8 October 2024
Agent replied · 22 October 2024
Thank you so much for your kind words Rob. It was a pleasure to work with you on both the sale and purchase of your property. We're really glad to hear the team was helpful and accessible throughout, especially during those more challenging moments. Securing resolutions is what we strive for, and we're happy we could assist in moving things forward. If you ever need anything in the future, we’re here to help. All the best in your new home!
★★★★★ 5/5
GoogleReally lovely atmosphere! Helped to take the stress away from one of the biggest changes in our lives and made it such an easy relaxed process. Massive thanks to Jeff for being so helpful and a pleasure to deal with.
Lizz · 18 June 2023
Agent replied · 17 June 2024
Thank you
★★★★★ 5/5
TrustpilotQuick introduction of good potential buyers.
Nick visited in February when we still had a tenant and the flat was quite tatty. Three months later, after a refurb, he came round and revised the estimate upwards to reflect the improvements. In the event, we had four viewings in five days and got an offer in excess of the new valuation.Well done indeed. Sale not done and dusted yet but full expectations of a prompt and successful completion.
Stewart · 24 June 2024
Agent replied · 24 August 2024
Thank you for sharing your experience Stewart! We're glad Nick was able to provide an updated estimate that reflected the improvements. It's fantastic to hear that you had such a quick response with multiple viewings and an offer above the new valuation. We're optimistic about a smooth and successful completion as well. Well done indeed!
★★★★★ 5/5
TrustpilotKirsty was amazing!
Kirsty was amazing!I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done!Would highly recommend their services to any one.
Bill · 4 April 2023
Agent replied · 14 June 2024
Thanks for leaving such a great review, Kirsty will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotExcellent service
So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!
William · 11 September 2024
Agent replied · 22 October 2024
Thank you, William! We’re so pleased that despite the setbacks, Amy and the team were able to keep things on track. We appreciate your kind words and will be sure to pass your thanks on to Amy!
★★★★★ 5/5
TrustpilotSerena has been so helpful
Serena has been so helpful, responsive and communicative with us along with the team at Seymours. We are very pleased with their help to date
Ros · 9 May 2024
Agent replied · 14 June 2024
Thanks Ros. It's not difficult to talk with everyone involved in the process and it certainly goes a long way to making everything a stress free as possible. It's a pleasure to work with you.
★★★★★ 5/5
TrustpilotEverything they did was professional
Everything they did was professional. They kept us informed with all the procedures and the sale went through easily.The team were very friendly and Claire was our contact in the office and was always friendly and courteous.
Keith · 15 August 2023
Agent replied · 14 June 2024
Thanks for the review Keith. Dealing with property is probably the biggest transaction in life to being professional with superb communication is so important. Thanks again.
★★★★★ 5/5
TrustpilotFantastic and professional service and…
Fantastic professional service and success received by Joss and the team . Thank you so muchD&R
R · 8 October 2024
Agent replied · 22 October 2024
We're so pleased to hear that you had a fantastic experience with Joss and the team. It means a lot to us that we could help you achieve success, and we’re glad you felt the service was professional throughout. If there’s anything more we can assist with in the future, don’t hesitate to reach out. It’s been a pleasure working with you!
★★★★★ 5/5
TrustpilotI would like to thank Sam Brown
I would like to thank Sam Brown, from beginning to end he was extremely helpful, keeping us updated throughout and made things as clear and as simple as possible. Very understanding and approachable. I would highly recommend as a result as very pleased with the service and communication. Thank you very much!
Rebecca · 10 January 2022
Agent replied · 14 June 2024
Thanks Rebecca for the very kind words, Sam will be delighted to hear them.
★★★★★ 1/5
TrustpilotDeserve Negative 5 Stars
Rogue agency to be avoided at all costs. They are ignorant of the market place, highly arrogant but above all they are incompetent. To compensate for their incompetence, they are abusive and heavily rely on gaslighting you on the phone but will not commit such sentiments to writing. They act against the best interest of their client, the seller. The only way they can sell a house is at less than its market value. They will verbally abuse and try and coerce you sell at any price in order for them to get their commission. They do this through falsifying data, being incapable of dealing with buyers professionally with competence and will harass you multiple times a day to apply pressure. When challenged they act like petulant children and do not fulfil their contractual obligations. To anyone looking for an agent, heed the multiple warnings about this agency being rouges. Selling a home is an extremely stressful process compounded tenfold by the abusive, unprofessional and incompetence of these agents. Extremely concerning for old or vulnerable sellers who may be bullied by their agents into making poor financial decisions that will negatively impact their futures and standard of living, all so they can gain a commission at any cost. Totally unethical and inhumane. Review relates to Horsell Office
Reviews · 28 November 2023
Agent replied · 14 June 2024
Thank you for taking the time to leave us a review Jackie. Your feedback is important, and we rely on hearing from our clients to ensure we’re doing a great job.Given the rating and detail in your review, this clearly was not the case for you, and we are sorry to hear this. Our customers are the heart of our business, and we understand that our job is to put them first. We are glad that we were able to get to a successful exchange and completion on your property in Ottershaw. After having been on with several other agents for over a year and having had to reduce the property several times before coming to Seymours, it must have been a relief that we were finally able to secure a buyer for you.From the start, it was clear that you were unhappy with ‘the process’ itself because it sounds like you fell out with all four of the previous estate agents when they hadn’t found you a buyer. We believe in honest, factual advice and have built our business on these principles. The data we often use comes straight from rightmove which shows the entire marketplace of who is selling what and for how much. Whilst it may not have been what you wanted to hear, it is what you needed to know, and we didn’t force you to go through with the sale at the offer you agreed to. It’s a shame you felt the need to leave us this 1 star review even though we were the only ones to be honest with you from the start on the price and market. As it’s the first ever bad review and having had over 100 Google reviews that were all 5 stars, in this instance, we are going to have to agree to disagree with your recollection and politely wish you the best of luck. Thank you, again, for taking the time to share your review, we hope you have a lovely Christmas in your new home.
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