Trusted Agent profile · Knaphill
★★★★★
783 reviews across 2 platforms
25 High Street, Knaphill, GU21 2PP
Seymours Estate Agents's office in Knaphill, at 25 High Street, is rated 4.4 out of 5 across 783 reviews on two platforms, including 164 Google reviews rated 4.9.
Every review we hold for the Knaphill office, from every platform, shown as written. First names only.
5/5
TrustpilotA five star service from Jenny
A five star service from Jenny, Sam and the team at Seymours in Surbiton. I would not hesitate to recommend this professional and friendly estate agent
Thanks Paul, we love living and working in Surbiton and its great to be able to help people move around the area who love it as much as we do.
5/5
TrustpilotVery professional from initial visit would highly recommend
Very professional from initial visit. Communication excellent always given 24 hours notice for viewings. We would like to say a special thank you to Alan for pushing the last few stages through.
It's been a pleasure to work with you Janice and thanks for the review not to mention the five stars.
5/5
TrustpilotSeymour’s have been great
Seymour’s have been very patient with us as we have touched base every few years to check out the local market. On finally finding a house we loved they helped sell our house within two days at asking price. Super friendly, easy to chat to and nice that they are local and know the area very well.
Thanks Kate. We've been in West Byfleet for 30 years or so and really feel a part of the neighborhood. Thanks for using us and if we can help with anything else, just shout!
5/5
TrustpilotQuick smooth sale
Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.
There's only one thing we can ever hope for and that's a recommendation. It's been great working with you Vicki, thanks for the review and the five stars.
5/5
TrustpilotGreat experience with the sale of 2…
Great experience with the sale of 2 properties this year. Both were completed quickly with good efficient buyers.
Thank you for your review, Anna. I'm pleased to hear that the sale of both properties went smoothly and efficiently. It's been a pleasure to help, and always feel free to pop in and say hello.
5/5
TrustpilotFriendly, hard working estate agent
Seymours Knaphill have been excellent. Staff were friendly and supportive at all times. They achieved a quick sale and then worked tirelessly to keep viewings going after the first sale fell through, so it wasn't long before we had a second offer.Seymours have a dedicated 'back room' team, which means that the agents can focus on the task of getting your property sold. This works very well.
Thank you so much for your kind words. It's great to know that our dedicated 'back room' team made a difference, allowing our agents to focus on selling your property efficiently, and we appreciate your recognition of our efforts. Thank you for choosing Seymours!
2/5
TrustpilotCould have been less stressful
Buying and selling properties is undoubtedly stressful. I found the initial meeting very friendly and positive. In retrospect, I think the price set was too high and I should have improved the bungalow before putting it on the market. I think the fact ‘it needed a lot of work’ led to loss of potential buyers and the drop in price needed to sell 7/8 months later was much greater than the amount of money required to upgrade. I guess we all hoped for a quick sale.Seymour’s undoubtedly worked hard to show many potential buyers the property for which I’m grateful.Once a buyer’s offer had been accepted there were many queries and I was not reassured that as a result of further surveys etc that the buyer was committed until out of the blue they wanted to complete the sale within the week. Exchange or completion dates hadn’t been discussed. Maybe a solicitor issue.However I felt forced to accept an early completion date which made things very difficult to arrange clearing and cleaning of the house and garden.We managed to do this working around the clock and I handed the keys in to Seymours and was met with frankly a disappointingly under whelming response. I thought estate agents usually made completion date a special occasion with flowers etc for the parties concerned! Clearly I am out of date.
Thanks for the review Alison. Whilst we try to make every property journey as pleasurable as possible, there are always bumps in the road, many of which are out of our control. Nonetheless, every completion is a success despite how hard it may have been to get there and that alone should be a celebration for all parties. Without such reviews we would never know the areas we need to improve on, so again, thank you for sharing with us, and we apologise for the disappointing completion.
5/5
TrustpilotWould 100% recommend
Fantastic experience start to finish. 3 months from viewing to completion thanks to fast acting staff which surpassed all expectations. Incredibly helpful and quick with emails - responding to all of my (many, and potentially silly) questions as a first time buyer. Constantly checking in to make sure everything was going smoothly, and following up quickly on enquiries.
Thanks HN, we appreciate your trust in us and are so happy that everything went smoothly from start to finish. If you ever need any assistance in the future, don’t hesitate to get in touch!
5/5
TrustpilotBlackwater - Aiden
I worked with Aiden, he was extremely professional and very easy to talk with. He got the house sold in a very quick manner. My recommendations are for Seymour’s. Great communication and very professional. Thank you!
Hi David. Aiden's a valued member of the team, lives locally and loves the Blackwater community. Great to read your comments and thanks for taking the time to review, it means a great deal to us.
5/5
TrustpilotWe used Seymour’s camberley to sell and…
We used Seymour’s camberley to sell and we couldn’t recommend them enough, they were there every step of the way to help get our sale through, even when things became difficult as they inevitably do Harley was there to help and resolve any problems.We cant thank Seymour’s enough !
Hi Mark, thanks so much for taking the time to review our services. Pleased to hear that it all went well for you. Keep well.
1/5
TrustpilotDeceived by Seymours to proceed with purchase
Seymours tricked us with the completion date for purchasing a property, never-ending chains, etc. When we were about to pull out due to delays, they told us we would be able to store our belongings at the new property's garage the day before completion. The person who said to have arranged this (I have it written on emails) is now on annual leave and we've found ourselves stuck in the street with our belongings. No words to describe the unprofessionalism, let alone the integrity of these Seymours people.
Sorry to hear this and the inconvenience and frustration you have experienced with us. Your feedback is invaluable to us, and we take your concerns very seriously.We understand the gravity of the miscommunication and the resulting challenges you have faced, particularly with regards to the completion date and the arrangement for storing your belongings. It is our utmost priority to ensure a smooth and transparent process for all.We are actively investigating this matter, including the miscommunication regarding the storage of your belongings. While the responsible person is currently on annual leave. Your experience is certainly not reflective of the level of professionalism and integrity that we aspire to uphold. Please know that we genuinely value your feedback and thank you for bringing this to our attention.
5/5
GoogleIan, Jeff & Toby were absolutely amazing with their customer service and knowledge. Would 100% recommend these guys if you’re looking for a house as they listen to you and look after to you.
Thanks Jessica. It was lovely working with you
5/5
TrustpilotSeymours in Haslemere have been second to none...
Seymours in Haslemere have done a brilliant job in not only marketing my home and securing a good buyer at a fair market price, but also in representing me in the purchase of my next home. Joss, Lily, Paige and Louis have been my contacts throughout and they've all been top notch. I'd highly recommend this business if you are looking at your options when selling or buying a property. It is also worth mentioning that my sale/purchase process was achieved in a very challenging market in mid-2023 with constant changes in interest rates and the havoc that created for buyers and sellers. Seymours kept the show on the road and focused on the task in hand despite the challenges. I'm very happy with my choice of estate agent and I'd highly recommend this team.
Thanks so much Theresa for lovely review. We can't ask for any better than to be recommended.
5/5
TrustpilotFantastic customer service and end results
James and Anna along with the team were fantastic with supporting us to find a home that suited us and met our needs, not just in terms of cost but also size, space and future growth. They took the time to listen, take notes and actually spend quality time with us to understand what we are after which has put us in such a better place. If ever we move again, we'll be calling seymours in Addlestone.
Thank you for your wonderful feedback Ghulam. We're thrilled to hear that James, Anna, and the rest of the Addlestone team helped you find a property that truly suits your needs. Now the fun bit starts, so enjoy making it your home and thanks for sharing the journey with us.
2/5
TrustpilotPoor communication
Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience. This isn’t the level of service we aim to deliver. To help us investigate this properly and ensure we follow up with the right team, could you please let us know which Seymours office you’ve been in contact with? We’d really like the opportunity to look into this further and put things right.
5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
1/5
TrustpilotTerrible Experience as a buyer
We have just pulled out of a house purchase and a large part of that was due to the incompetence of Seymours. Never told the sellers of any of our appointments to visit the house which caused so many delays, the solicitors they recommended we even more hassle to work with, any time we rang Seymours to discuss something they had no idea who we were even though we were speaking with them frequently, their manner came across as very lazy and uncaring. Im not sure what they were getting their commission for. When we pulled out they pushed the blame to us but and took no responsibility, if we had done the purchase through better agents we would probably be in the house now. Such a terrible experience and we feel so bad for the sellers as it could have been such a different story.
Hello ER. Thanks for sharing your experience, and apologies that it's not met your or our expectations. Could you let us know which office you've been dealing with so we can look into the matter further please? At Seymours, we work very hard on all elements of communication, be they with buyers, sellers and importantly the solicitors not just acting for you but the entire chain if there is one.
5/5
GoogleThe folks at Seymours have quite frankly been amazing. We entered what we all thought would be an easy sale, and it turned out to be a bit of a nightmare. Our first sale fell through at the last minute, through no fault of Seymours, but they stuck by us and worked hard to get us a second sale in difficult times for home buyers. Then, when it looked like our second sale was also a bust, Krisy donned her superhero cape and fought relentlessly to pursue a completion, which we got thanks to her tireless efforts and infinite patience. The folks at Knaphill work hard for their commission, and they are worth every penny. And best of all, they are genuine human beings who care about their clients. I think we interacted all of them over the course of our selling saga, and they were all fantastic at their jobs, professional but friendly. It was so worth going with Seymours over an online estate agent, especially with all the trouble we had. You never know when things will go wrong, but Seymours will have your back the whole way. THANK YOU!
Thank you for your kind feedback
5/5
GoogleI had no idea Estate Agents did so much! We have just completed the sale of our property through Seymours in Knaphill and were very pleased with the excellent service they offered throughout the process. We honestly had no idea how much agents have to do to keep the chain together. The team were the communication hub between us and our buyers and the buyers solicitor and everyone we dealt with was efficient and helpful and kept their eye on the exchange and completion dates the whole time. Thank you Seymours. We highly recommend!
Thank you for leaving such a detailed and lovely review. You were a pleasure to deal with
5/5
TrustpilotAaron was a great help
Aaron was a great help, find it tenants for our house promptly, have used this estate agents before and will continue to use them, so much better than others on the market, we were kept updated all the time on all developments.
Hi Natalia, thanks for the review and thanks for the repeat business. It means a great deal.
1/5
TrustpilotBEWARE THESE FRAUDSTERS!
I rented a property from Seymours recently and when I moved out they tried the classic tactic of falsifying/ exaggerating damages in order to profit. Mark on the worktop? Replace the entire worktop.Mark on the floor? Replace the entire floor. They tried to charge me for a replacement hallway bulb that stopped working shortly after I moved in. They even had the audacity to try and charge me for the entire place to be repainted even though it needed a coat of paint when I moved in! They honestly think that if they press you enough to pay their ridiculous 'damage' fees that you'll simply give in and pay due to ignorance or them threatening you. They think they can refurbish entire properties and bill tenants for the privilege, absolutely shocking behaviour. I've made a complaint about them and sent my evidence to the deposit holding company. If you're in the same situation, email me at seymoursarecriminals at protonmail.com and I'll happily pass on the evidence I have of them lying.
Hello Rob. This is quite clearly a distressing situation for you and one that needs to be looked into further. May I request that you contact Lisa our Lettings Director as she would like to know more about your experience. Thank you.lisa@seymours-woking.co.uk
1/5
TrustpilotBad business, morals and ethics
If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!
Dear Cherry, Thank you for your comments and we are sorry to hear about the experience you had. We pride ourselves on the service we provide and the results we achieve for our clients. All reviews, be they positive or negative, are extremely important, as they enable us to improve our internal processes and therefore the services we offer.
1/5
TrustpilotBad business, morals and ethics
If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!
Dear Cherry, Thank you for your comments and we are sorry to hear about the experience you had. We pride ourselves on the service we provide and the results we achieve for our clients. All reviews, be they positive or negative, are extremely important, as they enable us to improve our internal processes and therefore the services we offer.
1/5
TrustpilotFrustrating experience as a buyer
As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.
Hi Megan, thanks for sharing your thoughts with us it's much appreciated. Sorry to hear that the experience didn't meet your expectations but please be assured that we will use it to review what we do and to make changes where we can.
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