Seymours Estate Agents Knaphill reviews

★★★★★ 1/5

Trustpilot

Appalling management of property let through Seymours Godalming.

In my two year tenancy, the property management was so appalling I stopped reporting anything but major issues. I had to chase endlessly and never had any courtesy communication to inform me of what was happening.Now, having moved out three weeks ago, I still do not have my deposit and am told the landlord will be looking at making deductions after receiving a completely misleading checkout report which makes none of the below into account.- I reported the broken bedroom window in OCTOBER 2019. It was only repaired a year later in SEPTEMBER 2020. That meant a year, including winter with a bedroom window that did not close (the only window in the room). Despite being newly fitted, the new window does not close unless forced as reported to their property department, and it was not made good until a couple of months ago. (Broken window noted as my responsibility on check out report)- There was a reasonably serious leak through the hall skylight which destroyed the 'missing' door mat, and marked the hallway floor (noted as my responsibility) as reported to the women who checked the flat whilst I was still living there. The walls and ceiling in the hall, bathroom and bedroom had to be re-painted as a result but instead of doing a full job, they were instructed to just paint over the flaking paint which meant that only a few months later, the paint started flaking again. (noted as my responsibility) It is also the same decorators who marked the wall next to the bedroom window when they moved my cupboard back into place whilst the paint was still wet - as reported to them. (noted as my responsibility)I reported an issue with the lighting in DECEMBER 2020. It required rewiring all the lights in the bathroom and living areas which was only carried out at the end of MAY 2021, meaning I again had to spend all of winter, whilst working from home during a pandemic lockdown with ONE working lightbulb in the living area. Due to the SIX MONTH delay in carrying out the works, when the electrician finally did come he did not bring enough bulbs - hence one bulb not replaced in the bathroom. (Noted as my responsibility)When the same electrician came beforehand to carry out his electrical check, he tripped the wiring, making me lose internet connection and miss an afternoon of important calls, after which I had to plug my router directly into the socket, having a line across the hall for months. I left the router for the new tenant. The checkout report claimed this was left in poor condition and my responsibility.When I had to have the washing machine replaced that too took TWO MONTHS.The 'very loose' bathroom towel ring was already loose, and the 'removed' bedroom doorstop was never attached as can be seen in the initial inventory report. (noted as my responsibility) (Noted as my responsibility)I could go on. And I have the e-mails and the tradesmen to back me up.The only thing I will concede is that my bike bumped the wall leaving a mark as I was moving out and given Seymours had arranged professional cleaners I thought it would be dealt with. Given the appalling delays in fixing anything at the property, the total lack of communication, and my extremely tolerant stance where I did not demand rent reductions, I most certainly do not expect to have to pay for any minor issues with the flat which are a result of wear and tear. I was told the check out had to be impartial, ie only commenting on how it was at checkin vs checkout but how is a completely false representation of the facts, ignoring the events of the intervening years impartial?

Ms · 31 July 2021

★★★★★ 5/5

Trustpilot

I recently rented my first flat with Seymours

I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!

Diren · 5 June 2024

★★★★★ 5/5

Trustpilot

Seymours Estate Agents, Burpham - fab service

From the start when Seymours Burpham came to value our property, to the viewings and then finally the sale/purchase and completion, Seymours were friendly, helpful and professional. They did everything well with good response times and we are thrilled with our new house. A big thank you to the team including Richard, Jo, Ellyshia, Alex and by no means least, Clive! Clive was an absolute trooper getting us to the finish post before the stamp duty holiday ended and he was probably sick of my calls and emails by completion but was always helpful and polite!

Anna · 4 July 2021

★★★★★ 5/5

Google

We have purchased our forever home through Seymours, Knaphill and were supported by Clive throughout what unfortunately ended up being quite a lengthy process. Clive was always on hand to provide his assistance by email and on the phone. Through his hard work, diligence, and a spot of terrific luck he assisted in snatching a successful exchange for our small chain from the jaws of defeat. From our vendor and from ourselves we owe a massive thank you to Clive for his Columbo’esk chasing of representatives further up our chain and we are all so happy that he was able to see this one over the finish line. All the best to you Clive.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 18 June 2021

★★★★★ 5/5

Google

I worked closely with Jeff throughout our property search. Agents get a bad rep sometimes but I have to say Jeff was great to work with - not at all pushy ever, sharing properties with us that actually met our criteria (including pointing us towards the house we eventually ended up buying which we hadn't spotted!) and then helping us get our purchase over the line. Thanks Jeff - and anyone reading this - give Knaphill Seymours a ring. If Jeff's boss is reading this - give that man a promotion!

Agnieszka · 18 June 2021

★★★★★ 5/5

Trustpilot

Highly professional and good knowledge of the local market

I was very pleased with the service that I received from Tracey and her team. The approach from Seymours has been highly professional and they have consistently provided honest and sensible advice, informed by their knowledge and understanding of the local market. Tracey secured a decent number of viewings and found me a buyer during a difficult period for house sales.

P · 17 August 2023

★★★★★ 5/5

Trustpilot

Seymours have been absolutely amazing……

Seymours have been absolutely amazing… the whole process of selling and buying a home has such potential to be challenging and stressful but Tom and the team in Godalming were fabulous! Professional, proactive, supportive, honest and efficient are just a few words to describe the quality of service. I could not recommend them more highly!

Jo · 3 January 2024

★★★★★ 5/5

Trustpilot

So far so good

I had a great experience with Seymours so far. I've been shown many flats available for sale in Guildford area and put an offer on one.Jasper Cox is very responsive and helpful.I really like this estate agency.

Elena · 13 November 2024

★★★★★ 5/5

Trustpilot

Seymours Blackwater Simply The Best

If you want 5 star service, Seymours Blackwater is the only place to go in this area. Right from the start from valuation of our property to the sale some 9 days later it has been a positive experience. The team here strive to give all clients their best. Behind the scenes they just get on with matters and go the extra mile to keep the whole sale process working efficiently. The team, Aiden, Clare and Ben are just amazing, always available for an update or just a catch up on where we are at. Totally professional. James the boss and his team for us have been simply the best. We will be highly recommending to friends and family. Thank you.

Janette · 6 March 2021

★★★★★ 5/5

Trustpilot

Great experience

Had the pleasure of dealing with the knaphill branch of Seymour’s and I would like to say that in particular Simon and jeff have been so brilliant and have done everything they could possibly have done to make our purchase go smoothly so a big thankyou from both myself and my husband.

Suzanne · 6 February 2024

★★★★★ 5/5

Trustpilot

Absolutely incredible!!!

Absolutely incredible!!!After finding a house in September I called and first spoke to Yasmin. I have never spoken to someone so positive and enthusiastic. She booked an appointment and was there for the viewing. After viewing the house I explained that I have a house to sell in order to purchase. Yasmin said what became a regular word for her “no problem“. Yasmin came to the house with her colleague Luke. Both Yasmin and Luke were amazing in the advice they gave. Due to their dedication and professionalism the house was sold in 12 days and a price agreed on a purchase.Yasmin and Luke did everything to secure the house sale and purchase. Sadly complications arose but Yasmin and Luke did everything to reassure and help. I have bought and sold properties before but never has the support been so incredible.At any stage the guys were there to answer calls, emails, WhatsApp even in the evening.Thanks to Yasmin and Luke everything has worked out so well and we moved in before Xmas. I could write another 10 paragraphs to explain how amazing they are.Simply the best - cannot recommend enough 5 *

Mohammed · 6 January 2021

★★★★★ 5/5

Trustpilot

Exceptional Service and Support from Start to Finish

The second time I have used Seymour's in Blackwater and both experiences have been great. This occasion in particular Seymour's have been exceptional in helping me manage a difficult buyer and solicitor and without their relentless support I don't think I would have got to a position of exchange and completion. A special mentioned to Aiden at Blackwater who has been incredible and by far the most engaging and supportive estate agent I have ever worked with. thanks to all the team! I would recommend anyone to use them if selling a property.

Andrew · 18 November 2020

★★★★★ 1/5

Trustpilot

Seymours - Guildford Branch

My experience is with the Guildford Branch. Absolutely awful experience from start to finish. Emma Ross and Nicola Jenkins in particular. Neither knew what they were talking about. This estate agent is disorganised, unresponsive, and completely lacking in professionalism. Emails are ignored, calls aren’t returned, and when you do finally get a response, it’s either vague or clearly written just to fob you off.

Adam · 27 April 2026

★★★★★ 5/5

Trustpilot

First time home success

Seymour’s have gone above and beyond with their service and expertise. They have given us support, timelines and ensured that our needs are met. I want to give a special shout out to Toby and Jeff from the Knaphill office for helping us find our first time home.

Consumer · 29 March 2024

★★★★★ 1/5

Trustpilot

Seymours left us stranded when we had…

Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least

Wendy · 8 April 2026

★★★★★ 5/5

Trustpilot

First time buyers experience

Ian at Seymour’s Knaphill made our first time buying experience an enjoyable and very non stressful one which is often unheard of! Everything ran very smoothly, he and the whole team are hard working, reliable and very knowledgeable. I felt reassured throughout and couldn’t recommend enough. Thank you to Ian and the team, we love our new home!

Eleanor · 30 July 2023

★★★★★ 5/5

Google

.. Moving home and finding the right property which meets our needs was always a challenge ! Jeff Pickets took our anxiety away by filtering our search to limited properties and only recommending the right ones ! we always found him professional, polite and honest who was providing insights on property viewings with a deep and thorough knowledge of the Knaphill area. Further up the deal, we received excellent service from Sandra Mitchell who was keeping us up to the date with the purchase of our property and helping us with chasing the solicitors and other estate agents linked in chain throghout until the exchange and completion .. I cannot thank you enough to the Simon and his team especially Jeff and Sandra for the excellent service !! Certainly will be dealing with Seymours in future for any movements on property ladder.

Hashim · 18 June 2020

★★★★★ 2/5

Trustpilot

Poor Service

Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours

Anon · 31 July 2025

★★★★★ 5/5

Trustpilot

Joss is wonderful

Joss is wonderful. He was kind, polite, informative, professional, helpful and went above and beyond on numerous occasions. Has a great sense of humour when needed too! I can’t recommend him highly enough. Absolutely 💯 'ten’ stars 🌟 😊.

Miss · 20 August 2024

★★★★★ 5/5

Trustpilot

Seymour's have been great from start to…

Seymour's have been great from start to finish, the communication has been excellent and I feel that I have been supported throughout my selling and purchasing experience with them. What has been really helpful is having a client relationship manager (Krisy) who co-ordinates everything for you, speaks to all parties in the chain and takes the stress away. She has been a great source of information to me and I would 100% recommend and would not hesitate to use in the future

Christine · 3 December 2024

★★★★★ 5/5

Trustpilot

Seymours West Byfleet

We have been very happy with the service we have received from Seymours and would have no hesitation recommending them as valuable estate agents in West Byfleet. We have really appreciated their dedication to selling our house in a difficult economic market. Thanks Vince, Jake, Kirsty and the rest of the team!

Carla · 5 December 2023

★★★★★ 5/5

Google

Have used Seymour’s on more than one occasion & they never disappoint! Aaron in Knaphill has been amazing in helping me secure my forever home. He is a total asset to the Knaphill branch & his dedication & friendliness is commendable.

Fran · 2 September 2025

★★★★★ 1/5

Trustpilot

Avoid for your own safety

Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.

Shelock · 22 November 2024

★★★★★ 5/5

Trustpilot

Amy has been fantastic throughout the…

Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.

Gabriel · 3 January 2024