Trusted Agent profile · Kirklees
★★★★★
1,116 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.8 out of 5 across 1,116 reviews on two platforms, including 303 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible estate agents
Terrible estate agents, can't wait to take your money and mess you about when it's time to pay you back. Poor communication and lack of effort with sorting out problems. Terrible at returning calls or sorting things out in general. Wouldn't recommend to anyone.
1/5
TrustpilotSeveral emails sent to view a property…
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers.
5/5
GoogleThe service provided by smart properties were fabulous and thanks for providing the great house.
1/5
TrustpilotThey just care your money
They just care your money. Until the payment they approach kindly but after payment they do not care your problems. I spent hours to explain my problems with the property but they do not care. 5 minus stars if it were possible.
1/5
TrustpilotMissed out on sale due to lack of…
Missed out on sale due to lack of communication. When I did buy a house with another estate agent, williamhbrown wouldn't collect their 'for sale' sign. Cowboys in a high street friendly guise, avoid these clowns.
1/5
TrustpilotBoston office
Boston office. Its now 7 months since I agreed to buy a property through this office no chain either way Only 3 updates in that period. Staffs attitude is dreadful, would never buy a property from them again
1/5
TrustpilotUnprofessional in communication
I placed my house for sale with the Norwich office - and wish i had not. They talk the talk but do not walk the walk. Very poor communication; even my emails and letters giving them four weeks notice have not been acknowledged. Avoid.
5/5
TrustpilotGreat service
Great service, especially from Charlotte, who was proactive and efficient throughout our purchase. Thank you.
1/5
TrustpilotSleaford branch
Full of it. Bunch of plastic Delboys. They insist they are the best thing ever as soon as the get your business forget it. Oh look out for unnecessary extras other agents give for free photos etc and they will lie to your face.
1/5
TrustpilotStay away from this company!!!
Stay away from this company if you are selling your property. We have told them via phone and email that we no longer wish to sell but they will not remove our property from their website. False advertising at the Bedford branch.
1/5
TrustpilotWHAT A TERRIBLE SERVICE THE MORTGAGE…
WHAT A TERRIBLE SERVICE THE MORTGAGE ADVISOR IS SO RUDE AND TO THINK WE PAID A HIGH PRICE FOR THIS SERVICE FAR FROM A SERVICE HE NEEDS TO GO ON A CUSTOMER RELATIONS COURSE AND LEARN HOW TO SPEAK TO CUSTOMERS
1/5
TrustpilotThe most awful agents in the world…
The most awful agents in the world ever!why there is no option for 0 rate????
5/5
GoogleMoved from London with my kids needed a house asap smart properties found me one without 24hrs thank you team smart and special thanks to maz
1/5
TrustpilotAbsolutely awful.
Sudbury branch shockingly poor estate agent, terrible communication doesn't follow through with clients, feedback is nonexistent. The rep will tell you their the best estate agents in the area that's absolutely true they are, the best at being the worse, absolutely dreadful.
1/5
TrustpilotPontefract Sale office
3 complaints from start to finish of the process, apologies after apologies but no improvements. Bad practices , poor advice. even their complaint team can not handle it at all. They don't even acknowledge their mistakes! My advise id to avoid at any cost
1/5
TrustpilotTerrible communication
Terrible communication; seems like staff don’t know what they are going. Wasted so much of my time and energy. No positive outcome even after chasing so many times.
1/5
TrustpilotWould give a zero if possible
Would give a zero if possible. Tried to get a viewing with a property they never returned our call. When we did get through they said the house had sold. It was massively under valued. Mmm wonder who bought it??
1/5
TrustpilotWilliam H Browns Lettings use Sequence…
William H Browns Lettings use Sequence Homes to ‘manage’ their properties. Landlords and tenants should both read reviews on Sequence before committing to WHB Lettings. WHB 8/10 for my property, Sequence 0/10. Sequence are awful.
1/5
TrustpilotSly and underhanded
Twice, offers accepted, mortgage in place and solicitors instructed. Seller pulls out, gazumped. Should try a lockout agreement in future, wasted two months of time and money with these jokers.
1/5
TrustpilotSEVERELY DISHONEST COMPANY
SEVERELY DISHONEST COMPANY. PREDATORY PRACTICES AROUND STEALING HOLDING DEPOSITS DESPITE ENTERING INTO HONEST AGREEMENTS. AVOID AT ALL COSTS!!!!!!!!!!
1/5
TrustpilotDoncaster branch are appalling
Doncaster branch are appalling. They rent out hazardous properties and really do not care about the danger children were put in. It is 'not their probkem'
1/5
TrustpilotBury st Edmunds
Avoid at all costs, communication is terrible, never get back to you, always make some excuse as to why they have not replied to emails, wrongly advise on mortgages, one of the worst I have dealt with!!
5/5
TrustpilotIn branch staff at Harwich top notch
In branch staff at Harwich top notch: reactive, proactive, supportive, pleasant and agreeable to work with. All very positive, and made the house purchase experience bearable. Where to improve would be with the administration support from the preferred solicitors.
1/5
TrustpilotWe decided we no longer wanted to use…
We decided we no longer wanted to use them as estate agents, was told over the phone we would receive a full refund. Then a week later emailed us to say they had changed their mind and we would get nothing!!Disgusting
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
