Trusted Agent profile · Kirklees
★★★★★
1,116 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.8 out of 5 across 1,116 reviews on two platforms, including 303 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
1/5
TrustpilotW H Brown St Albans James Townshend
W H Brown St Albans They are the worst especially JAMES TOWNSHEND he is a liar, never tells the truth, does not passed messages on, never gives correct information to anyone concerned, always blames someone else STAY AWAY FROM THEM
5/5
TrustpilotBrilliant service. Professional & On the ball.
The team at WHB Retford Notts have been completely professional, competent, friendly, and very thorough. They guided me through the sale and were on hand to help at any moment and responded immediately to anything that cropped up. I would recommend them without question.
5/5
TrustpilotI don't know why so many people are…
I don't know why so many people are writing bad review.My experience with this company was brilliant because of Rob Jones, a mortgage advisor in Grays Branch. What a fantastic professional gentleman i came across with. Use him as for me he is the best broker i know so far.
1/5
Trustpilotpoor at william h brown pudsey...
poor at william h brown pudsey.... meant to set up a open day.... no photos done until 5 days before open day... despite pushed... in end had to lower price for quick sale... really should get refund as poor delivery ... once sold another staff member took over and handled it well
5/5
TrustpilotRon Jones the best
I was helped by rob jones. He is an outstanding guy. He helped me anytime I emailed or called regardless of situation and always made me feel like a valued customer . If you are looking for someone to deal with he won’t steer you wrong !
1/5
TrustpilotDISCUSTING
Something has recent happened which is unfortunately a private matter so cant go into detail but the way WHB have behaved is utterly discusting. two faced and completely untrustworthy. dont waste your time on another bad review, just avoid! WHB take a look at yourselves.
1/5
TrustpilotIf I could leave no stars I would have…
If I could leave no stars I would have done. DO NOT use this letting agency. It's just mistake after mistake...and then they get personal. Rude and defensive. Tell lies to cover their mistakes and give false information. They seem to forget that we are paying their wage.
1/5
TrustpilotSleaford
A large company like this are allowing their staff to work in utter chaos surrounded by workman. Not only is it putting their staff in danger but also any customers who enter their premises. Its disgusting. Close the branch, let the staff work elsewhere & let the workman get on with their job
1/5
TrustpilotKeep phone me when I told them on more…
Keep phone me when I told them on more than one occasion to take my name off there calling list im not interested.
5/5
GoogleExtremely professional staff who have been nothing but helpful and super friendly. They helped me in finding the ideal property for my family. We are very thankful. Cannot recommend them enough. Thank you Smart PropertiesPositiveProfessionalism
1/5
TrustpilotTerrible services if you're buying from…
Terrible services if you're buying from them. Make you wait ages for keys useless
1/5
TrustpilotGt Yarmouth branch office the most…
Gt Yarmouth branch office the most inefficient Estate agent I've ever dealt with. No concept of customer service whatsoever.
1/5
TrustpilotDon't ever rent from them
Don't ever rent from them. I rented 2 properties, hoping the second experience would be somewhat better. Absolutely disgusting behaviour from management. Always having to chase them for weeks when things go wrong. When lanlord refuses to put things right they simply do not care.
1/5
TrustpilotTold me during covid that if I was to…
Told me during covid that if I was to sell with them I would have to wear a mask in My OWN Home
1/5
TrustpilotLincoln - Worse than useless
Lincoln branch are absolutely appaling. Point blank refusing to give me access to the allocated parking for my flat, incapable of answering emails or calls despite me trying to resolve this for three weeks straight. Every negative stereotype about estate agents is justified by this branch alone.
4/5
TrustpilotI had a good experience with Anna Law…
I had a good experience with Anna Law from W H Brown in Loughborough. I was buying a property and she was only one who actually did get back in touch and was so helpful. Thank you very much Anna for all help and if anything else I know where to go.
1/5
TrustpilotW H Brown Lettings Dept
I am writing this review about the W H Brown Northampton lettings department, I wanted to advise other landlords that as a rental management company they are really bad, however, the sales team within the same branch were great.
1/5
TrustpilotClacton-on-Sea W H Brown…worst estate agent
Clacton-on-Sea W H Brown Unprofessional, lack of care for tenants only interested in the rent money. Disgraceful response to several complaints about faults in the property couldn’t wait for contract to end and get out. Never return telephone calls. Don’t get caught like we did go somewhere else.
1/5
TrustpilotVery rude
Very rude, dishonest, liar and they don’t know how to speak with customers. They are very great liar and liar.. please be aware these kind of agency.. the agency makes me high temper and he waste my 2 days 8hrs expenses!!! I never have experience like this person.. go hell
1/5
TrustpilotAvoid Avoid Avoid
Trust me- just don't, cant go into specifics just yet as may be taking legal action against this bunch of questionable ethics cowboys, but lets just say I have experienced similar issues to other reviewers as well as a possible forging of a signature on a contract
5/5
GoogleAmazing experience from the entire team at Smart properties. Customer service is great and they go above and beyond for everyone.
5/5
TrustpilotThroughout this difficult time WHB have…
Throughout this difficult time WHB have helped us move into our new family home and with a baby on the way it's been abit stressful. But what a fab job would like to say thankyou to WHB and our landlord for all your help.Amy & Charlie
5/5
GoogleThe customer service was brilliant especially from Amelia. What an amazing highly qualified team of staff members. Amazing experiece here
1/5
TrustpilotI made the worst choice with this…
I made the worst choice with this agency. They took my money before the bank confirmed the loan. I find it very difficult to answer your phone, email. Avoid this agency so you don't waste your money
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
