5/5
GoogleBrilliant service, Quick replies and very friendly staff would highly recommend
Agent replied · 22 December 2024
Thank you for your valued feedback. We hope we can continue improving our services.
Trusted Agent profile · Kirklees
Smart Properties Kirklees reviews
★★★★★
1,176 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.9 out of 5 across 1,176 reviews on two platforms, including 363 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat experience very friendly and helpful and more knowledge staff. Been a really hectic free experience and hasle free .
Agent replied · 23 October 2024
Thank You for such kind words. We endeavour to continue thriving in what we do and providing you with an exceptional and honest service at all times. Smart Properties HD
5/5
GoogleSmart properties have been very helpful in helping me find the perfect house. Their service is very quick and efficient.
Agent replied · 23 October 2024
Thank You Fehd for such kind words. We endeavour to continue thriving in what we do and providing you with an exceptional and honest service at all times. Smart Properties HD
1/5
TrustpilotDisgusting customer service
Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!
5/5
GoogleStaff are very friendly and helpful. Thanks to them we were able to quickly view and rent a property. Would recommend.
1/5
TrustpilotMade on offer on a house they had
Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer
5/5
GoogleWe were given a good service and we were satisfied with the house wieving. Omer gave me good information and i was satisfied with the services of smart properties.
Agent replied · 23 October 2024
Thank you for your review, Omer is a highly valued member of our team who always goes the extra mile to provide excellent service and support to all of our client. - Smart Properties HD
1/5
TrustpilotWe are landlords with a tenant that…
We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.
1/5
TrustpilotUnprofessional
Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.
1/5
TrustpilotWorst ever for letting management
I am a landlord of 35 years. Lettings management (Harlow) are simply awful. Expensive quotes for basic maintenance jobs, poor administration, charge for things not approved, don't call back, having to chase refunds due, no apologies for errors. These are not one-off problems. I'm so fed up with the lack of management that I pay dearly for monthly, I've decided to sell up. Another tenancy off on the market pushing up prices for the poor renters! Thanks WHB
1/5
TrustpilotThis company is terrible
This company is terrible. Totally waste of time. So unprofessional. The staff in the office have zero customer skills this branch is in Nottingham. I put my property for sale with them. And they advertise the property for 4 weeks and not floor plant no EPC which they charge me 60 pounds for. They keep saying we are updating the website for 2 week's. Everytime you call the office there is no one there to answer. Zero information nothing waste of time. So much frustration.
1/5
TrustpilotIf i could give a zero i would..viewed…
If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO
5/5
GoogleThe best process for any tenants looking to rent Excellent staff and customer service
Agent replied · 23 October 2024
We appreciate your kind words and always thrive to do our best to ensure we meet all our clients needs. Smart Properties HD
1/5
TrustpilotDreadful, beyond belief and blatantly lie!
Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.
2/5
TrustpilotHard to get your deposit back
I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.
1/5
TrustpilotPoor staff
The bizarre staff works at this agency. spoke for twenty minutes and then booked to view a house, but got no text no email of address and time. When I rang to inquire about my viewing, they had no record of me, hence no booking. Such a good house in S2, Sheffield, cant view or buy because of the staff working at Sheffield branch.
5/5
GoogleSold my house within a week. Special thanks too sales manager ruby.
Agent replied · 9 December 2024
Thank you very much for your review, we always try and withhold the upmost standard of care when being trusted with your properties. We are glad to hear that you are pleased with our services. - Smart Properties HD
5/5
GoogleBest Customer relationship Managment very enthusiastic Staff willing to help all the times.
Agent replied · 8 November 2024
Thank you very much for your review, we always try and withhold the upmost standard of care when being trusted with your properties. We are glad to hear that you are pleased with our services. - Smart Properties HD
1/5
TrustpilotAvoid at alk cost
Untrustworthy, arrogant, disrespecful.
5/5
GoogleI have had the greatest experience dealing and working with this agency. Thank you Smart Properties for all the hard work. This is why landlords want to be a part of you!
Agent replied · 23 October 2024
All of the team at Smart Properties HD have thoroughly enjoyed working with you Aamir. It is always a positive experience when dealing with you and your properties.
5/5
GoogleService from smart property has been great from the start. I hope to have them managing my third house very soon. They make the service very easy and stress free. Thanks guys
Agent replied · 23 October 2024
Thank you for that feedback Yilmaz!
5/5
GoogleVery happy with the new house. Great team.
Agent replied · 9 January 2025
Thank you for your feedback.
5/5
GoogleGreat agency, they helped me find my dream house, wonderful team. I highly recommend this agency. Thank you again xx
Agent replied · 23 October 2024
Thank you we wish you all the best in your new home :)
5/5
GoogleSmart properties had exceptional service. They helped me fins the perfect home within days and the process was extremely easy
Agent replied · 23 October 2024
We are delighted to see that you found your perfect home and that we helped make the process easy for you at Smart Properties HD, we prioritise meeting the customers requirements. Thank you very much Smart Properties HD
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Smart Properties Kirklees
Has Smart Properties won any awards?
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
