Trusted Agent profile · Kirklees
★★★★★
1,176 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.9 out of 5 across 1,176 reviews on two platforms, including 363 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Smart Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kirklees.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from start to finish. Couldn't have asked for more from an agent. Would recommend maz from smart properties Hd to anyone looking to sell or buy a home.
Thank you for your lovely feedback and we are happy to see that you enjoyed working with us. Smart Properties HD - Lettings & Estate Agents in Huddersfield
1/5
Trustpilot1st time buyer, hung up on me!
I'm a first time buyer and had no idea about placing mortgages with a bank first. I rang to enquire about one of their homes. That I have enough for a deposit on, and told them I'm not sure about the process. As soon as I said I don't about the process and asked for more information since I am considering one of their homes in future, they hung up. And didn't pick up my next call when i rang back. They blocked my number. I guess they're not okay with giving out advice on buying one of their own homes
1/5
TrustpilotThe worst estate agents I have come…
The worst estate agents I have come across. I was simutaneously buying and selling. I recieved quotes for a valuation, which had been cancelled 4 times. Head office book it in, and the branch staff cancel. They gave me a figure over the phone and said they won't take it on - because of XYZ reason (not enough money in it for them)After this i complained, and thought I would neevr buy with them, although most people go to these Del boys, do NOT purchase your most important purchase with these absolute crafty lot. They are unprofessional, agree to numerous people that they mix you up in emails, and in the end gazump you. They play you off one another, and mostly dishonest. We were so disheartened, in the end we went with any other agent BUT them and found agents who treated us as valued buyers and sellers.Whats more is, if you don't go with their recommended broker Ashley then forget it!!! Not a chance, they just literally tick you off.Honestly save your money from these crooks!!
1/5
TrustpilotThese guys are nothing but crooks
These guys are nothing but crooks, conmen and cheats.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. 1 star they dont even deserve.
5/5
Googlevery good service from the full team at Smart Properties hd
We appreciate your kind words and always thrive to do our best to ensure we meet all our clients needs. Smart Properties HD
5/5
GoogleAbdullah and Erin have been really helpful in helping me find the perfect home for me.
Thank you for your kind words, we are delighted we could be of service.At Smart Properties HD our aim is to always provide the best service possible for our clients. Smart Properties HD
1/5
TrustpilotThe absolute worst !!!!!!!!!!!!!!
The absolute worst !!!!!!!!!!!!!!They said we needed a guarantor or to pay 6 months rent upfront despite the fact we make 100k a year between us and rent was £750 a month! They then declined our guarantor who makes 10k a month so we paid the 6 months upfront. Then when we received the keys I noticed they hadn’t done the disgusting bathroom I was promised was being done during the viewing!!!!!! We could not live with the bathroom in the state that it was (honestly vile!!!!) so they’ve said we can have early release however are liable for the rent until they have new tenants … which they do however absolutely no rush to give our money back while I had 2 weeks to find somewhere else !!!!! Oh and how funny our new estate agents never even considered us needed a guarantor . I’ve also been calling to find out about our £5,400 and 6 days in a row they promised me a call back and I never got one. Honestly the absolute pits!!!!!!!!! Almost left me homeless before Xmas and are keeping our money they never should of had. Vile company.
1/5
TrustpilotThis company is a big joke
This company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrican to fix this and will deduct the charge from the rent plus inconveinence. You may want to look elsewhere before renting from this organisation
5/5
GoogleSold my house within 7 days. Special thanks too sales manger Erin.
We appreciate your kind words and always thrive to do our best to ensure we meet all our clients needs. Smart Properties HD
1/5
TrustpilotOver value properties, avoid
Over value properties, they promise feedback, so far we have had none.The one viewing they did manage to book turned out to be a neighbour, really awkward as the agent didn’t turn up and we were having that awkward meet the nosey neighbour on your doorstep situation
5/5
GoogleGreat customer service. The team are extremely helpful and always make sure whatever problems we have are fixed.
1/5
TrustpilotStowmarket branch Suffolk
Stowmarket branch SuffolkBeware total rubbish trying to sell our house viewers complained how hard it was to get a appointment to view ?? No feedback from genuinely nice people who viewed who said they would ?? Agent just could not care !! Even when we chased them up to find out what the viewer thought but got same answer every time that the viewer “ did not answer there phone “ We finally removed from sale but they keep your house on the market for 28 days there policy? wasting people’s time and attracting now unwanted people snooping around looking through windows with a torch and posting hand written letters through our door at night trying to get us to contact them by email !! Very dodgy !! Totally wrong policy , asked several time to have it taken off from the internet they just don’t care !! Total wast of time
5/5
GoogleBrilliant service. Thank you for your hospitality and finding me a house so quickly. Fast & efficient
Thank you very much Arman for your kind words, we are delighted to know that we were of help to you. Smart Properties HD
1/5
TrustpilotChrystal peaks sheffield branch
Chrystal peaks sheffield branch : Turn up late for viewings . Very ignorant staff with zero communication skills on the phone especially when purchasing and submitting offers , thats if they even answer the phone . Don't expect a call back either . Pretty sure they have a buyer for certain propertys before it even goes on the market as i am finding with one or two other estate agents. Avoid these amateurs with their traffic warden attitudes at all costs
5/5
GoogleSmart properties hd have helped us a lot. They listened to every request and found us a suitable house. Customer service is excellent better than any other agency.
Thank you so much for that feedback Suchi and it was our pleasure to help you find the right house.
5/5
GoogleExcellent team, kind and very supportive.
Thank you Amir for your review! Smart Properties HD
5/5
GoogleManaged my whole portfolio and repairs always get a phone call and email excellent service and honestly the best estate agency in Huddersfield
Thank you for your lovely review. We always aim to support and update everyone throughout any process whether they be a tenant or a landlord. We appreciate your support and trust and continue to do our best to support and help anyone who enters our doors. -Smart Properties HD
1/5
TrustpilotThe Chesterfield branch is an awful…
The Chesterfield branch is an awful branch to deal with. They never returned phone calls which is really the basics of dealing with a customer. Their knowledge of what was going on with rental property was non existent and I was consistently getting mixed messages from them when I did eventually get hold of them. In one example, after being told I would be contacted back on numerous occasions, the estate agent I was dealing with went on leave. I finally got hold of her colleague who then said she would get back to me regarding the information I requested. We are a few weeks down the line and I have yet to get a call back. Really bad service!!!
5/5
GoogleExcellent Service provided by Smart properties . Such a high standard set at all times!
Thank You for such kind words. We endeavour to continue thriving in what we do and providing you with an exceptional and honest service at all times. Smart Properties HD
1/5
TrustpilotJosh ..Norwich...SO RUDE
Josh who deals with rental renewals in Norwich is the rudest person ever. Absolutely disgusting. He spoke to me as if he'd just scraped me off his shoe and then put phone down on me. Management..you need to do something about him
1/5
TrustpilotDo yourself a favour and make another choice
The person who valued the house and did the sales pitch was nice- shocking. Thereafter it was a shambles. My calls were actively avoided, I know that because when I rang from different numbers they picked up instantly. They arranged viewings for times and didn’t confirm with me. They did this on multiple occasions and when I raised it they couldn’t care less. They refused to do any viewings themselves, knowing that I suffered from a chronic pain injury and insisted in organising 6 back to back viewings even though I asked them not to. I was desperate to get out of the house and they capitalised on that. 2 buyers pulled out and it took months to sell. We would have lost our new house if it weren’t for help from parents- we were lucky in that. Their communication was awful and their customer care was zilch. 4 months after completing I was called and emailed about the new owner claiming that the gas and electricity company (they couldn’t be specific on which) was claiming they had threatened legal action for bills I hadn’t paid. They did that without any evidence and when I asked for some they said they didn’t have it. They didn’t respond when I asked for an explanation. I provided evidence my account was closed and asked them to let me know what was happening as it was fairly important and they didn’t reply to my emails. It’s been over a week and they’ve not responded to calls or emails- which I shouldn’t be surprised about. The only time they responded quickly was to tell me I owed someone money. I resent giving the company my time, attention or money for the sale. Avoid the Castleford branch. They don’t care about you or your property, nor do the rest of the company. No business should be run like that.
1/5
TrustpilotNever in a million years would I rent a…
Never in a million years would I rent a property off of these so called estate agents.. my friend was in the process of going to rent a property from them, signed all the paper work, took the money, now they are saying he can't have the property, ignoring all his calls, email and texts.. what an absolute joke of a business you are, you have left my mate homeless with no where to go as he let his other property go thinking he was all set to move in with these, he paid for van hire and everything!!!! You should be ashamed of yourselves.. SCAMMERS
5/5
GoogleSmart found me a lovely apartment in town centre great team.
Thank you for your kind words. We are happy our team have provided you with a 5star standard! Thank You, Erin
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
Tell us what you need and we'll put you in touch. Smart Properties hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kirklees.
