Smart Properties Kirklees reviews

★★★★★ 1/5

Trustpilot

Thorne Branch: Breach of Contracts

Thorne, Doncaster Branch:Fair weather estate agents. Cant do enough for you when you’re moving forward with them under their lifetime mortgage schemes. Unfortunately had to pull out a sale due to the interest rate hikes making the property unaffordable and suddenly they dont want to know. Failed to refund contractually owed amounts. Failed to communicate this dissatisfaction with the vendor leaving contractually owed refunds unpaid for 6 months and still ongoing. Legal Advice being sought to resolve a perfectly simple contract issue. Very poor.

James · 7 February 2023

★★★★★ 5/5

Google

Smart properties have been very helpful in helping me find the perfect house. Their service is very quick and efficient.

Sharafat · 18 October 2024

★★★★★ 1/5

Trustpilot

Do not bother. Use your time with truthful agencies!

I took into consideration that they are a legit company, duely registered, and ignored the reviews. If only I had taken the reviews seriously, I would have saved my time and the money I spend with travelling to see the property they showed. They really don't bother with communication. Hopeless. Not a signal of a follow up even though they took a copy of my ID and I signed an EOI. Now if I see they are the ones advertising I just pass.

Sarah · 31 January 2023

★★★★★ 5/5

Google

Very good service umar and tayab bhai is a very sincere man and they are very corporate with me .

LUQMAN · 16 October 2024

★★★★★ 5/5

Google

Always been fantastic with my Properties cannot fault them all their staff are polite and they are the best management agents i have had after having 3 different ones previously always recommend them.

Hawre · 26 February 2024

★★★★★ 1/5

Trustpilot

Best off not using this firm

This company is all sorts of wrong. Not only do they tell you phone calls recorded they later confirm they are not when you get to head office complaint stage. Clever sods lied to me clear as day on phone and never put any of what they told me in emails.. I'm now being accused by them of being the liar, which I now can't prove apart from half statements in email which are inconclusive at best.... I would avoid this company again, I do not recommend anyone use this useless, dishonest company. It is now looking like a small claims court case if the TPO can't get me the money they owe me. Not a huge amount £500 but when you paid them £2500 for services its a sizeable amount.

David · 26 January 2023

★★★★★ 1/5

Trustpilot

Avoid WHB dodge the bullet.

My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.

Mantas · 23 February 2024

★★★★★ 1/5

Trustpilot

I called the agent today morning about…

I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.

Nuwan · 20 July 2023

★★★★★ 5/5

Google

I was impressed by the care and attention given to the customers and the house was very comfortable, clean and beautiful.

กีรติกา · 23 September 2024

★★★★★ 5/5

Google

Best letting agency around. Helped me find a place quicker than anyone. Very pleased with the service they provide along with free drinks and chocolates. Highly recommend to anyone looking to rent,buy or sell!

Rumbidzai · 27 January 2024

★★★★★ 1/5

Trustpilot

Need professional training

When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.

Debra · 10 January 2023

★★★★★ 5/5

Google

Always been fantastic with my Properties cannot fault them all their staff are polite and they are the best management agents i have had after having 3 different ones previously always recommend them.

Hawre · 13 February 2024

★★★★★ 1/5

Trustpilot

This company should not be trading with this bad a customer service

The rental branch is an absolute joke. They say they will come round. Yaxley branch. Sent round chap for selling purposes. We asked for rental team to come round. They arranged two visits. Which they did kot pitch up for.Last one being the manager seemingly...They can't mange anything....not even an explanation. Absolute joke.Give this company a wide wide birth.....

Jbs · 30 May 2024

★★★★★ 5/5

Google

Just rented a property from Smart properties very professional and helped me well to choose a property from Them. Definitely recommend them

Shakz · 24 August 2024

★★★★★ 5/5

Google

Smart have been managing my property for a few years now, great independent estate agency. Highly recommended!

Hina · 9 November 2024

★★★★★ 1/5

Trustpilot

RUDE AND UNPROFESSIONAL

The lettings team including the area manager at the Wisbech store are beyond rude and unprofessional. I have never come across such unreasonable behaviour in all my life. Unable to communicate the issue with me, I had to chase them all week regarding the issue to which I gave my mobile number to everyone who picked up the phone, interesting how the sales team speak very nice to you and can’t do enough but then transfer your call through to the rude lettings lady after telling me I’d be speaking to the branch manager! I told the area manager I would never be buying, renting, selling or recommending their branch to anyone who mentions WHBrown to me and I was just consistently told ‘that is your opinion’ and even backed up the lettings woman even though I was told directly and point blank that the person dealing with my issue was not obligated to give hourly updates, thus providing me with hourly updates, even though I’d called at 9am then again at 3:30pm to see if the issue was sorted!!! Just leaving this review to help others gain a better understanding of the sort of treatment they give you. For me it’s simple, if you hate your job then leave, plenty of people out there who would love to have one of their jobs who know what customer service is suppose to look like!

Louise · 3 December 2022

★★★★★ 1/5

Trustpilot

Incompetence

Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!

Tom · 1 December 2022

★★★★★ 5/5

Trustpilot

Professional and Considerate

From the moment we made contact with the Fletton Office, Martin and then Tracey, along with all the staff in the office were professional, considerate and efficient. They went above and beyond to make our selling experience, not only possible, but a lot less stressful than it could have been. We really couldn't have asked for more from our Agents (and we have some very bad experiences with local agents to compare them with) I would highly recommend them and would certainly use them again.

Claire · 28 November 2022

★★★★★ 5/5

Google

Smart properties have been really helpful in helping me find my perfect home. They made the process really easy. I would definitely recommend.

Jerome · 25 July 2024

★★★★★ 5/5

Google

Smart properties have been really helpful in helping me find my perfect home. They made the process really easy. I would definitely recommend.

Edie · 25 July 2024

★★★★★ 5/5

Google

A Big massive thank you to all the staff at smart properties for sorting me out with a house ASAP. Will recommend them to everyone. A Definite 5 star from me and my family. ☆☆☆☆☆

Naseem · 28 November 2023

★★★★★ 5/5

Google

Excellent service great team and i am very greatful to them for helping me find my perfect new house. I would highly recommend as they are one of the best and fastest company in Huddersfield.

Yasir · 28 November 2023

★★★★★ 5/5

Trustpilot

Very helpful, good communication

Recently bought a house with agency, very helpful people ,who make it the process of purchase easy for us. I also wanted to mention Ben and Spencer for their amazing work, always helpful and quick answers to all our questions . Happy to choose them .

Aleksander · 10 December 2024

★★★★★ 5/5

Google

Excellent support and attention to detail from this team. Mariam has gone the extra mile to help get a property to market - I can’t imagine this level of service anywhere else. Delighted we found you!

Hilary · 24 October 2023