Trusted Agent profile · Kirklees
★★★★★
1,176 reviews across 2 platforms
58a Market Street, Huddersfield, HD1 4SH, Kirklees, HD1 4SH
Smart Properties's office in Kirklees, at 58a Market Street, is rated 2.9 out of 5 across 1,176 reviews on two platforms, including 363 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Smart Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
5/5
TrustpilotTammy , the superstar from Scunthorpe.
We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.
5/5
GoogleSmart properties have always managed to strive for the hardest to maintain my properties to the upmost standard. The staff are incredible and friendly people and are always willing to go the extra mile
Thank you for your constant support in our business. We are grateful that you trust us with your properties and we are always striving to make sure that we deliver to the best standard possible. Our staff always try their hardest to ensure that everyone is supported and feels welcomed as soon as they walk through their doors. - Smart Properties HD
1/5
TrustpilotLong Sutton Branch......Waste of Time!
We are truly disappointed with W H Brown (Long Sutton). We put our trust and faith into these guys to find that they weren't really interested in trying to sell our property at all. We could have gone with another estate agent that actually wants to earn their share of the pie. Horrendous!
1/5
TrustpilotNever buy any property from them
Never buy any property from them. I have recently bought an house at Peterborough. Our agents were WH Brown's Fletton branch. When we visited the property, we have seen all white goods in good condition. We got the key on 29th and all white goods broken. No power no gas. Electricity meter box broken. No light bulbs. When we asked they kept quite like dumb. NEVER EVER BUY PROPERTY THROUGH THEM.
5/5
TrustpilotMe and my business partner visited the…
Me and my business partner visited the Norwich branch and was welcomed by Ethan Smith upon entrance who was very polite and helpful and sat down with us and got straight to what we needed and we was then passed over to Paul Westhead, who gave us an in depth talk surrounding the investments we were looking for. Yet again, very professional and knowledgeable. Great Team service at Norwich.
5/5
GoogleThe best hospitality in town. One of the most friendliest and caring agency. Thank you for all your hard work and dedication in dealing with the sale of my property
Thank you for your feedback, it is highly appreciated and glad we were able to sell your property as quickly as possible.
5/5
GoogleSuperb and professional service from Smart Properties. Exceptionally prompt, first class communications and had the property let within days. A very professional and responsive agency and one that I recommend without hesitation. 5*
Thank you very much for your review, we are always striding to provide expert communication and customer service. We are so pleased to hear that you were able to experience our services and enjoyed them. Professionalism and prompt communication is something that we pride ourselves on. -Smart Properties HD
5/5
GoogleThe customer service was excellent. The staff were very nice and caring and they helped me through out the whole process making everything a lot easier for me
Thank you very much Shehryaar, we are glad that we were of help and helped to make the process easier for you Smart Properties HD
1/5
TrustpilotShocking
Shocking , they do not tell the truth then when we wanted to leave bullied us to threatening court action if we left , 5 people looked at our house 4 did not even have their houses on the market , would not release us from contract and then kept telling us to reduce the price after they valued it 40 odd thousand more , 4 months of hell and making the whole experience stressful and wasting our time !!!!! I have sold many houses and never had such an awful agents bar one staff member who was genuinely nice to us but still was not honest .
1/5
TrustpilotNo surprise 72% at 1*
Not at all surprised to see 72% only give 1 star.Thankfully they are not our Estate Agents for selling .....But we are attempting to buy through them.The young lady who accompanied our viewings was delightful, both professional and friendly. However the manner of one person within the office leaves a lot to be desired. Clearly believing she is above you, her attitude is appalling. The thing that is forgotten here is that whatever her title is, or her self imposed perception of it's importance - the fact is that we are Customers.This individual brings down the level of Customer Service at the Grantham Branch to that of the 1* ratings given overall - letting both her Colleagues and Wm H Brown down.
5/5
TrustpilotShootout to Beth Dalton
Shootout to Beth Dalton. This women can really work great i had troubles renting a house so she helped me alot! I've never seen such a kind and great person like her. Because of her my experience with Williamhbrown is awesome. She's the best worker out there. 😄
5/5
GoogleWe needed a property urgently and Smart Properties helped us out of the dark and saved us in a time of need. Great service amazing talent. A very professional and welcoming offic and people. Thank you Smart Properties HD
Thank you for the feedback Parmar, we're so glad we were able to help you find the right place.
5/5
GoogleThese guys are the one the contact when buying a property they're helpful and great at what they do definitely recommend
We appreciate your kind words and always thrive to do our best to ensure we meet all our clients needs. Smart Properties HD
5/5
GoogleSmart properties have helped me find the perfect tenant for my properties. They are very kind and helpful. Helping me on every step of my journey.
We are delighted that we were of service. At Smart Properties, clients and their needs are our number one priority. Thank you very much. Smart Properties HD
5/5
GoogleAmazing service! Needed a house as soon as possible and Ruby sorted it very quick!
Thank you so much for your kind words and 5-star review! 🌟 We're thrilled to hear about your positive experience with Smart Properties HD. Providing excellent service and support is always our top priority, and it's wonderful to know we’ve met your expectations. If there’s anything more we can do to assist you or improve further, please don’t hesitate to get in touch. We truly value your trust and look forward to continuing to serve you in the future! Best regards, The Smart Properties HD Team
5/5
TrustpilotHuddersfield Branch - Shona Mellor
Huddersfield Branch - They are Amazing!I have dealt with this branch on numerous occasions and can honestly say the team are fantastic and can't do enough for you. Shona Mellor is incredible, keeping me in the loop throughout the whole transaction! I cannot recommend them enough!
1/5
TrustpilotTotally unprofessional company
We rented a property in Newmarket(Suffolk)for three years.
5/5
GoogleUsed to manage my own properties. Always stressed by tenants not paying up on time and having to maintain myself. But ever since Ruby took over the management of our properties I have been stress free. Get inspection reports 4 times a year. Any maintenance work needed they call me prior to carrying out the work needed. A huge shout out to Smart Properties for looking after my properties. Special thanks
1/5
TrustpilotAbsolutely awful company
Think they’re above you, snobby, rude, arrogant. Never had worse dealings with a company in my life. Had numerous valuations, these came in most expensive. Girl from the office called me to see if I wanted to view a property, that I know has been on the market for months as it’s a friend of mine, she told me it had just gone up last week so another lie. Do not use this company, far better and more friendly local estate agents who are more personable than a big company who think you’re beneath them
1/5
TrustpilotHarlow branch terrible service
Harlow branch managed to convince a buyer with a solicitor and mortgage to change to their preferred provider to gain commission but at the delay to my house sale. They didn’t return a single phone call in 5 months ! Took 7 months to complete a no chain sale ! And I had to conclude the sale myself and now they have issued court papers to an address they know I don’t live at and threatened me with a ccj ! I would not recommend them at all.
1/5
TrustpilotThorne Branch: Breach of Contracts
Thorne, Doncaster Branch:Fair weather estate agents. Cant do enough for you when you’re moving forward with them under their lifetime mortgage schemes. Unfortunately had to pull out a sale due to the interest rate hikes making the property unaffordable and suddenly they dont want to know. Failed to refund contractually owed amounts. Failed to communicate this dissatisfaction with the vendor leaving contractually owed refunds unpaid for 6 months and still ongoing. Legal Advice being sought to resolve a perfectly simple contract issue. Very poor.
5/5
GoogleSmart properties have been very helpful in helping me find the perfect house. Their service is very quick and efficient.
Thank you for your insightful review , we appreciate your feedback. Thank you Smart Properties HD
1/5
TrustpilotDo not bother. Use your time with truthful agencies!
I took into consideration that they are a legit company, duely registered, and ignored the reviews. If only I had taken the reviews seriously, I would have saved my time and the money I spend with travelling to see the property they showed. They really don't bother with communication. Hopeless. Not a signal of a follow up even though they took a copy of my ID and I signed an EOI. Now if I see they are the ones advertising I just pass.
5/5
GoogleVery good service umar and tayab bhai is a very sincere man and they are very corporate with me .
We appreciate your kind words and always thrive to do our best to ensure we meet all our clients needs. Smart Properties HD
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Properties, Kirklees won Gold.
