Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would give 0 stars if I could. I never leave reviews but this i felt i had to! Was nothing but a nightmare from start to finish buying a property from Martin Thornton and co. We were forgotten about after being messed about for a second viewing, myself my partner and 2 family members were left waiting for 20 minutes outside the property we liked as they had forgotten they were showing us around, not once did they offer to be there as soon as possible to show us around we were just laughed at. They re-arranged for Sunday morning to which the man himself turned up late again laughing off how sorry he was forgetting us a couple of days previous. He followed us around the house commenting on what he would do and saying he didn't like any ideas I was discussing with my partner. Also a window lock was broken in one of the bedrooms we asked them to sort it and they said it was a job for our solicitors, it wasnt at all, they just couldnt be bothered to sort it! We loved the house and had a good feel for it so we didnt let them put us off buying it. After we moved in to the property and had been in around a month the SOLD sign blew down in the bad wind Wednesday night, hanging across our lounge window. My partner asked that the sign be removed as we are having the house repointed at the weekend, we were told it would be down in 48 hours. We both returned home from work on Thursday evening to find the sign had been bolted back up on the house when we clearly stated we needed it taking down, so we couldn't continue with our plans. My partner phoned the next day and the snotty receptionist said to him "theres no need to be funny" ha! If i spoke to customers like that in my role id be sacked! We have been messed about from start to finish! I would strongly recommend you stay well away from Martin Thornton and co!! I'm glad we no longer have to have anything to do with them.
Bethany · 25 October 2018
★★★★★ 5/5
GoogleAfter seeing all the for sale signs up that were sold we thought we would visit the branch to discuss putting our property on the market. The staff are so friendly and approachable we decided to use Martin Thornton and Co. Our house sold within 1 1/2 weeks after 2 viewings, we also found our perfect home. We were so impressed I recommended them to my mother in law who was in the process of renting a house out, tenants were found within a week of the propert been on the rental market and my mother in law couldn’t believe how much the team did for her. My mother in law has said the customer service is amazing and said it’s the best she has had(she rents out two other houses) and will be taking the business to Martin Thornton and Co when the tenants contract comes to and end. Would highly recommend to anyone.
Robin · 25 October 2018
★★★★★ 5/5
TrustpilotVery sleek company
Very sleek company, professional service and superb premises. All queries answered immediately and very friendly staff. Highly recommended.
Nige · 16 November 2023
Agent replied · 22 October 2024
Thank you for the positive feedback!
★★★★★ 5/5
TrustpilotMy lovely new home
I visited the house with their representative I made an offer 2 hours later it was mine
Mrs · 5 December 2023
Agent replied · 22 October 2024
We are so glad you were happy with our service. All the very best in your new home from all at Ryder and Dutton, Heywood Branch.
★★★★★ 5/5
TrustpilotExcellent professional team and clear…
Excellent professional team and clear communication which made my property purchase quick and easy. Would definitely recommend.
Mrs · 4 December 2023
Agent replied · 22 October 2024
Thank you from all the team @ Mossley.
★★★★★ 5/5
TrustpilotExcellent communication throughout…
Excellent communication throughout whole process
Kelly · 26 July 2024
Agent replied · 22 October 2024
Thank you for the review, Kelly!
★★★★★ 2/5
TrustpilotIt’s took nine months to sign the…
It’s took nine months to sign the contract and you can’t blame tenants
HITESH · 23 February 2024
Agent replied · 22 October 2024
Hi Hitesh, Thanks for your review. This was a difficult take over of Management with many delays whilst we were trying to re-reference your tenant. Although it didn't take 9 months we did have almost three months of delays trying to get an employers reference for your tenant and then further delays making sure the property was compliant to current regulations. We hope that things will run smoother from here with the rent Collection service that we are providing for you.Best RegardsGareth HuntHead of Lettings
★★★★★ 5/5
TrustpilotVery thorough rental property…
Very thorough rental property inspection report, helpful and courteous staff.Very good management service.
Richard · 23 February 2024
Agent replied · 22 October 2024
Thank you for leaving us a 5* review, its a pleasure managing your property!
★★★★★ 5/5
TrustpilotLucy Clifford R & D Lettings Negotiator
Lucy Clifford helped us from start to finish and made the experienced very easy and stress free. Thank you so much for this as myself and my family have now found a great home.
Brendan · 11 September 2024
★★★★★ 5/5
TrustpilotPleasant experience
Pleasant experience, good communication and quick sale.
Resonance · 17 June 2024
Agent replied · 22 October 2024
Thank you for the 5* review , we are glad to hear you had a good experience. Thank you from all the team at Middleton.
★★★★★ 5/5
TrustpilotFantastic service and friendly staff……
Fantastic service and friendly staff… professional and knowledgeable team…Thank you so much….
Amy · 11 March 2024
Agent replied · 22 October 2024
We're so pleased you were happy with the service, thanks again for working with us!
★★★★★ 5/5
Trustpilotresidential managment agents
great agents managing my residential property. well set up & managed. friendly, professional staff
Catherine · 27 January 2024
Agent replied · 22 October 2024
Thanks for your positive review of the services that we provide to our Landlords.Gareth HuntHead Of Lettings
★★★★★ 5/5
TrustpilotAs usual it was really good experience
As usual it was really good experience. Very professional company to manage your property.
M · 26 January 2024
Agent replied · 22 October 2024
Thanks for your 5 Star review. I am glad that you are happy with the management service that we provide you for your properties.Gareth HuntHead Of Lettings
★★★★★ 5/5
TrustpilotGood service
Good service, dedications of work and friendly staff.
Mr · 23 May 2024
Agent replied · 22 October 2024
Thank you for the review Sabu! We hope you and your family have a great future in your new home.
★★★★★ 5/5
GoogleJust sold via Martin Thornton. Martin, Abbie and team were brilliant throughout. They maintained constant communication with us and chased conveyancers until the desired result was achieved.
Highly recommended
Matthew · 25 October 2019
★★★★★ 4/5
TrustpilotVery good service regarding both the…
Very good service regarding both the Oldham&uppermill office despite lack of communition at certain times
Kathleen · 29 December 2023
Agent replied · 22 October 2024
Dear Kathleen, thank you for your review. I note your comments on the communication and will ensure I review the file to make sure that we maintain a high level of communication with our clients. All the best for the future. Alex & the team at Saddleworth.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, always positive even in a quite challenging situation
R · 8 April 2024
Agent replied · 22 October 2024
Dear R. Ward, thank you for your review and best wishes for the future. Alex & team at Saddleworth.
★★★★★ 5/5
Trustpilotperson handling my rental provided…Patience and efficiency
The person handling my rental provided outstanding customer service.She was polite, efficient and endlessly patient, in a stressful time for me.She explained every step as the process went ahead and was always available to offer reassurance.During this time I dealt with other letting agents and I can confidently say the experience was first class.
Mary · 20 June 2023
★★★★★ 5/5
TrustpilotGreat agency
Great agency, well trained staff and very friendly
HAZHAR · 9 May 2024
Agent replied · 22 October 2024
Thank you, Hazhar. Really appreciate the review!
★★★★★ 4/5
TrustpilotGood communication throughout process…
Good communication throughout process especially from Jenny.
K · 27 May 2024
Agent replied · 22 October 2024
Hi K. Jackson. Thank you taking the time to leave a review. Warm regards, Alex & the whole team.
★★★★★ 5/5
TrustpilotMichaela and Oliver did a fantastic job…
Michaela and Oliver did a fantastic job of keeping us informed every step of the way during the sale and purchase. Other estate agents who do selling and buying for a zero/lower fee tend to be slower in responding during a stressful time. I would definitely use them again.
Tony · 26 October 2023
★★★★★ 2/5
TrustpilotApologies
Remember to be honest, helpful and constructive!
Winston · 25 May 2024
Agent replied · 22 October 2024
Thanks for your comments. I understand that the team have been in touch to work through any issues that you have.Gareth HuntHead Of Lettings
★★★★★ 5/5
TrustpilotJust like to say a massive thank you to…
Just like to say a massive thank you to the ryder and dutton team. Kept us upto date with the whole process. Geraldine in particular has been outstanding and her level of experience has been exceptional.
Jim · 17 July 2024
★★★★★ 5/5
TrustpilotTheir agent was very responsive and…
Their agent was very responsive and collaborative with processing the required steps
Mr · 12 February 2024
Agent replied · 22 October 2024
Thanks for your 5 star review. I wish you all the best in your new home.Gareth HuntHead Of Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
