Trusted Agent profile · Kirklees
★★★★★
1,483 reviews across 2 platforms
Unit 5 The Mall, Huddersfield, HD3 3XA, Kirklees, HD3 3XA
Martin Thornton Estate Agents's office in Kirklees, at Unit 5 The Mall, is rated 4.7 out of 5 across 1,483 reviews on two platforms, including 251 Google reviews rated 4.7.
Every review we hold for the Kirklees office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing!
Matt was great from start to finish, replying to emails and all queries quickly - he made the whole process so much easier!
Thank you for your 5* Review! It's great to hear Matt was helpful throughout your moving journey, Kind Regards.
5/5
TrustpilotCommunication from Lizzie and Mia was…
Communication from Lizzie and Mia was excellent from start to finish...
We're so glad to hear that you had a positive experience with Lizzie and Mia. We strive to provide excellent customer service and appreciate your kind words.Gareth HuntHead Of Lettings
5/5
TrustpilotHighly recommended
Excellent service was provided by Carmel Eveleigh. She kept me up to date with regular emails and text messages about a property I needed to sell in Oldham. All my questions and queries were responded to in timely manner. Overall I'm very happy with professional service and will definitely use them again. Thank you for keeping me informed throughout the process..
Thank you so much for the lovely review, Hamid!- Carmel & the Chadderton team
5/5
GoogleI highly recommend Martin and his professional team, great experience all the way.
5/5
TrustpilotLeanne and Charlotte in the Colne…
Leanne and Charlotte in the Colne Valley office made my life so easy with selling my property. I really did feel that they've got the customer service spot on. I was let down with three time waster offers through another local agent (Henry James) but Leanne was dilligent enough to make sure I had a genuine, and feasible offer before she began negotiations. Thank you both.
5/5
TrustpilotSale of our house
We were kept well informed and updated. The phone was always answered and if the person we needed to speak to was already on a call when we rang, they would always ring back. If they weren't in the office, another member of staff would speak to us and pass messages on or answer our queries. All the staff were pleasant and helpful.
Thank you so much for the positive review, Joyce. All the best!- Lewis & the Chadderton team
5/5
TrustpilotJenny is very helpful and kind I’m…
Jenny is very helpful and kind I’m thanking her for everything . Now I’m so happy
Thank you for the kind words! All the best in the new house. - Jenny and the Chadderton team
5/5
TrustpilotElizabeth was very good kempt us upto…
Elizabeth was very good kempt us upto date and was very helpful with any questions we had.
Thank you Elaine its a great review and Elizabeth and the team want to thank you for taking the time to do this. We are glad you were happy with the service provided. All the best.
5/5
TrustpilotVery helpful staff and a great service
The staff at the Royton office have been great during the time the bungalow was on the market, especially Michaela. I've been kept up to date at all times and I've been sent information when I've requested it.Thank you all for your help during what has been a difficult time for me.
5/5
TrustpilotAmy was great at communicating messages…
Amy was great at communicating messages between us and the buyer and the person they were selling for. Thanks Amy!
Thank you for 5 star review! Delighted to hear you were happy with Amys service 😊
5/5
TrustpilotElla L - Amazing Customer Service
Me and my partner are almost at the end of buying our first house through R&D. Ella has been so helpful and friendly throughout the process. She has chased anything we've asked her about and got answers to us so quickly. Very reliable, friendly and professional service.
1/5
TrustpilotUnethical practice and silent treatment…
Unethical practice and silent treatment after allowing me to be gazumped. Lost money on surveys and searches. Id never use or buy a property advertised with R&D. Zero stars from me.
5/5
GoogleAbsolutely stellar service from Martin Thornton Estate Agents. From the valuation to the communication to the final sale which ended up being over our asking price we can't thank Martin and his hardworking team enough. Professional, responsive and efficient service from this company resulted in a really smooth sale and an offer over our asking price. Thanks Team! Would fully recommend and will certainly be passing on Martin's details to friends and family looking to move.
5/5
TrustpilotExcellent service
Geraldine Marsden, big thanks for all the help on this delayed sale. Excellent help all the way through
5/5
TrustpilotHighly recommended
So well organised.Thank you to the team for coordinating the potential buyers, showing them around the property and giving feedback. Special thanks to Geraldine Marsden who kept me informed along the process and advising me when problems occurred.Fantastic all round.
5/5
TrustpilotGreat experience
I’ve recently bought a house and there were a few frustrating solicitor hold-ups. I honestly can’t thank Emmy Spires enough for her help in helping things progress as quickly as possible and going above and beyond to help the sale complete. She always kept in touch and replied to queries keeping me fully informed regularly.
5/5
TrustpilotA very professional service
Nicole Ambrus was professional, knowledgeable and helpful.
We're so glad to hear that you had a positive experience. We appreciate your kind words about Nicole.Gareth HuntHead Of Lettings
5/5
TrustpilotEverything kept simple and easy to…
Everything kept simple and easy to manage . Nick very pleasant to deal with
Hi Philip, Thank you for the review. I am pleased to hear that you are happy with how your tenancy is managed by our property management team. Many Thanks,Sarah Sellick
5/5
TrustpilotFrom start to finish the whole process…
From start to finish the whole process was brilliant. Everyone kept in contact, they priced my house correctly so the sale was quick, they were very informative about the process and they were just brilliant! A special shout out to Zoe Waterhouse, she explained everything well, kept us in the loop, and was so so lovely! Thank you for completing our house for us Zoe!
5/5
GoogleI would personally highly recommend Sam and the rest of the team at Martin Thornton estate agents. They bent over backwards to try and push through our purchase even when hitting hurdle after hurdle, This was one of the toughest purchases we have ever dealt with but they made sure it never became an issue, We look forward to working with the whole team again and hopefully under easier circumstances. We literally couldn't have done this without them.PositiveResponsiveness, Quality, Professionalism
2/5
TrustpilotHouse was advertised at not the agreed…
When agent came round to value house she suggested to advertise at offers over £170,000 which was agreed, however when the house went live so to speak , it was advertised at £170,000 before that could be rectified an offer was made at £168000 also the estate agents fees discussed were £1750 plus VAT which with my maths is £2100 so why were fees on completion £2190 what really did I get for that anyway
Hi Mark,Thank you for your review and sharing your thoughts. We are disappointed that you felt our service fell below your expectations. All costs were as discussed and itemised on your invoice, we would be happy to explain these if you would like to contact us with your query.Please contact us on reviews@ryderdutton.co.uk if you wish to discuss any of the issues you raised further.Best wishes,Ryder & Dutton
5/5
TrustpilotCustomer service was excellent.
Customer service was excellent. Both Geraldine Marsden and Lacie couldn't be more helpful.
5/5
TrustpilotThings took some time but we got there…
Things took some time but we got there in the end thanks Ron.
Hi Ron, thank you for your review. The process can be long-winded at times and I'm delighted that everything is now completed for you. All the best for the future. Alex & the whole team.
5/5
TrustpilotI dealt with Georgia from Ashton Under…
I dealt with Georgia from Ashton Under lyne office. She was really good and helpful. Very quick to respond and get things done. Im thankful to her.
Hi Fuad, thank you for your review and kind words, it's fantastic to hear Georgia has been been able to offer such a great service to you. All the best for the future, Alex, Georgia & the whole team at Ashton office.
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