Every review we hold for the Kirkby In Ashfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs a landlord I have successfully worked in partnership with many letting agents over the years. Lighthouse is only consistent in the level of poor service they delivered to me and my tenant. This review is 100% genuine. I have records that can evidence the extent of their incompetence. Do your self a favour and find a decent letting agent.
Dear Lighthouse, thankyou for your reply to my rating. On this occasion you cannot claim a poor review is a fake review, so instead you choose to make entirely false claims of my behaviour. I have a full record of all our communications and will be sharing them with Google Review and The Property Ombudsman of whom you are a member. At the time of writing I notice your website does not as a mandatory code of practice requirement prominently display the Ombudsman logo on your website. I wonder why? You may wish to amend this at your earliest opportunity. I will leave people reading this to draw their own conclusions.
Last response from a customer on this platform before asking The Property Ombudsman to adjudicate:
1. We did not by any communication platform say this Compliant was closed.We told Mr Wright the Director of Lighthouse that this complaint was remaining open via a recorded phone call.
2. At no time in any form of correspondence were we abusive to you or your team. I regard your comments about how we behaved as libel. In a nutshell you are out of order,
3. We recorded all phone calls. Which is legal. I refer you to the Information Commissioner for advice. We will release calls on a legal basis only.
4. You are correct emails and indeed other messages were sent at various times. We never demanded expected, suggested or inferred a response until the team were back at work in normal office hours.
Ian · 26 August 2021
Agent replied
Dear Mr Collett, thank you for your review as it gives the opportunity for people to see what we have to deal with on rare occasions. As a letting agent we have worked successfully with many landlords over the past 15 years and in that time our staff have never experienced such abuse to the point of reducing a long term female member of my staff to tears. I myself have received a demanding texts from yourself at 11.18pm Monday 12th July and again 9.13pm Sunday 18th July and throughout I remained professional even though I found this strange behaviour from a landlord who we had 18 month relationship with to decided to message me late into the evenings with demands. We fully answered every question and every issued dealt with and evidence supplied by ourselves and maintenance. All timed and documented and accepted. (Evidence in our emails) However I will not have a female member of my staff constantly verbally abused, even when it was brought to your attention there was no concern and with this we informed you we no longer wished to deal with you any further due to your behaviour. I put the mental state of my female staff first and I will not have them constantly verbally attacked to the point of reducing them to tears. Thats why we chose to end the relationship. This response is 100% genuine and I have records that can evidence of the extent of true situation and your behaviour.
In response to your added review. At no point did we claim that your review was false and we aren't sure as to why you felt the need to say what you did regarding that.
As we have mentioned previously and in response we too have all documentation and emails dated and timed. I also note that during one conversation with Mr Wright on a Tuesday evening your partner said that she recorded all conversations so if your partner would like to make those conversations public it would be more than evident who was right and who was wrong here and I would welcome the release of the said conversations. I would also point out that it is a legal requirement to advise that a conversation is being recorded at the commencement of said conversation which actually didn't happen on any occasion both with Mr Wright and the office.
At no point have we broken any code of conduct and have all the evidence to support this. We acted professionally and again all our email responses show this. Our Ombudsmen membership details and our complaints procedure is fully available on our website. Please also note we had addressed an initial letter of complaint from your partner (in your name)and have an email in response stating you were satisfied with all the outcomes and wished to move forward. However the behaviour of your partner to our team members was totally unacceptable so after careful consideration we ourselves terminated the contract and again have all the documentation to support this in way of emails to you.
We will await any further correspondence however we will not engage in any further comment on this platform.
★★★★★ 5/5
GoogleWhat can I say, from the first time I visited the office and met Simon and his team, I had confidence that Simon and his team would do their best.
My wife and myself walked out of the office feeling fully confident in Lighthouse could fullfil both our needs to sell and also let our remaining properties.
Proof in the pudding the team at Lighthouse have done everything that they said they would may I add in a very professional and courteous manner.
Our business will not be going anywhere else anytime soon.
A big thank you to Lighthouse for all of your help and support
Richard · 13 April 2024
★★★★★ 1/5
GoogleWhy would anyone want to e-mail the office and then fill in a ''pre application form'' before even getting to view. bore off.
Theres always been a huge demand for rentals. People are looking around and having to move quick, so dont give us more pointless things to fill out.
life is unfair, extortionate renting is unfair...Just like us having to fill out pointless forms and jump through hoops just to even get a viewing.
Dan · 15 February 2025
Agent replied · 31 December 2025
Good Morning Dan, I am sure you are aware there is a high demand for rental properties at the moment and we want to make it as fair as possible for people to have the opportunity to rent our available properties. We ask for a pre application to understand your situation and make sure the property is ideal for you. If you have a problem filling and or answering the simple questions, one of our team would be more than happy to help.
To use the term 'bore off' really is unfair when we wanted to help you.
★★★★★ 1/5
GoogleBe very dubious about renting through these agents. Ensure that you take full before and after photos. Any issues should be pointed out, even the slightest mark that you wouldn't potentially see as an issue. Ensure that the checkout procedure is followed and signed off by both parties. I wasn't aware of this, but it's actually is a lawful requirement. If any issues get you own company in for a quote, and not the agents. Ensure that you have the option to rectify any issues yourself.
C · 2 September 2024
Agent replied · 24 August 2024
Good morning C (believe to be Charlotte from other reviews posted) I would be interested to know which property your refer to with the above review as we don’t have any Charlottes who have rented or have checked out their properties recently. As an agent we always follow all procedure and provide inventories on signing up which have to be signed by the incoming tenants with a timescale to provide any thing to update by way of photographs when you have collected they keys. On checkout a member of the team arranges to meet at the property and if there are any issues then the tenant/s are always given the opportunity to sort any minor works and or a return of a portion of the deposit to pay for any issues. I have looked back through emails and can find nothing relating to or involving a dispute so would appreciate your first of all checking that you have reviewed the correct agents as I believe there is another agent with the name Lighthouse in Lincolnshire otherwise please contact the office with your details and I will look into the situation.
★★★★★ 5/5
GoogleWe contacted Lighthouse estate agents to sell our property which we have lived in for 28 years to the day today and were very nervous however Lindsay, Kirsty , Simon & Ann have been amazing. They have been so helpful and caring throughout the process not only sale of our property at the right price which we completed on today but keeping us informed throughout the process then assisting us in our Purchase of another property from another estate agent which we also completed on today.
Simon , Ann and the whole team have been amazing and would highly recommend everyone to use this estate agent.
And don’t worry regards the size of sale this company can handle it.
Thank you everyone.
Gary & Melanie Hallam
Gary · 22 August 2025
★★★★★ 5/5
GoogleLighthouse are an exceptional estate agents , I have rented from lighthouse for over 2 years and in that time they have been highly professional , helpful and very accommodating.
Nothing is too much for them and they always ensure tenants are happy and content in their homes.
I would also recommend using this family run business for both rentals and sales as they sold my grandmas house and ensured the process from beginning to end was stress free and run smoothly for my family at such a sad time, they offered not only professionalism but also took time to check in on our family during the sale process.
They go above and beyond for everyone.
Sam · 4 April 2025
★★★★★ 5/5
GoogleLighthouse are helpful, professional and caring. All of the staff are super lovely, they are prompt, friendly, accommodating and go above and beyond!
I would recommend Lighthouse to anybody and would not hesitate to use them again in the future.
After a landlord pulled out of a property I had intended to rent, the staff ensured I was given opportunities to view properties promptly and a thank you particularly to Michaela who found us out perfect home for the past year who then ensured a smooth transition at an extremely stressful time.
The team operate as a family and that shows in the way we have been treated, nothing is too much trouble and is handled with compassion.
Simon made our departure easier, hassle free and was understanding over my emotional wobble - we were sad to go but excited also to move in with my partner.
Keep doing what you do best!
Samantha · 26 August 2021
★★★★★ 5/5
GoogleI have recently had the pleasure of dealing with the wonderful team at Lighthouse Estate Agents for both a letting and sale.
The experience has been a pleasure from start to finish, Simon was so friendly and professional at the market appraisal.
Evie, Faye & Anne couldn’t have been more helpful, they kept me informed throughout the whole process, nothing was too much trouble and they have found me some lovely tenants.
I would not hesitate to use them again and cannot recommend them highly enough.
Thanks to the whole team
Joi · 28 June 2021
★★★★★ 5/5
GoogleThe team at Lighthouse are superb. They dealt with an extremely challenging sale and did so with patience, tenacity and professionalism....in the face of difficult challenges. I cannot praise them enough.
The owner, Simon amazed us with his sense of humour and personal attention whenever we needed it. My husband and I did not realise that selling a house could be so amusing. Simon made it so.
Thank you team Lighthouse....for making a difficult situation tolerable, well managed and for making us feel valued and important as customers. I cannot recommend this estate agent highly enough.PositiveResponsiveness, Quality, Value
Christine · 21 June 2021
★★★★★ 5/5
GoogleSimon and the team have been brilliant. We needed a house to move into at short notice after the purchase of our new house fell through at the last minute. Simon and all of the team were really supportive and quick to help. Nothing is too much trouble and, whilst we have no issues, I’m confident they would be dealt with quickly if we did. Highly recommended
Duncan · 12 January 2023
★★★★★ 5/5
GoogleAll I can say is that the team at Lighthouse have been brilliant.. Nothing has ever been too much trouble and they have always had the answer we needed. They are attentive and just lovely to work with. The only reason we are leaving is that we bought the house we rented from them.. Thank you
Mr · 2 October 2025
★★★★★ 5/5
GoogleWould like to say a huge thank you to Lindsay who visited and valued our property, she was so lovely. An asset to your company @lighthouse this lady needs a pay rise :D
Lauren · 6 November 2024
★★★★★ 5/5
GoogleHaving rented out and sold a number of properties through Lighthouse we cannot fault them. They are always supportive through the whole selling process, keeping us fully updated at all times. As regards renting out our properties we've always found them conscientious and fair when vetting potential tenants, and once tenanted they strive to look after the interests of both the tenant and landlord, striking a good balance for both.
Colin · 31 March 2025
★★★★★ 2/5
GoogleWould not use again but some positives...
Lovely people, but really the attention to detail is so bad I ended up writing my own rightmove entry, you deal with someone different every time you call or email.
Took longer than expected to get in a tenant as they were messing about not doing more than one viewing at a time and not wanting to "mess anyone around" The idea is to get as many offers on the table as possible and get someone in quick.
The checkout process was a nightmare, our tenants left the place dirty and had painted the walls and broken things (painted without permission) and we were left to sort it out. Checkout was lax, I had to pick things up that were missed - a lot of things too! It wasn't how I expected at all. Baring in mind how I have been picked up on certain things when I was renting, they just lack attention to detail and professionalism. They are too nice to tenants when we are the ones paying them!
We had to go through the DPS to get money back even though the agency said they did the best they could. Not acceptable in this day and age.
They are quick at getting people out to do work if the tenant needed it doing and coming back to me pretty quick which is always good.
I would say they are good value for money if you don't have a lot of money to spend but next time we would consider another agency purely based on the lack of detail and having too many people to deal with.
OK but definitely could improve.
Ema · 26 August 2019
★★★★★ 2/5
GoogleWould not use again but some positives...
Lovely people, but really the attention to detail is so bad I ended up writing my own rightmove entry, you deal with someone different every time you call or email.
Took longer than expected to get in a tenant as they were messing about not doing more than one viewing at a time and not wanting to "mess anyone around" The idea is to get as many offers on the table as possible and get someone in quick.
The checkout process was a nightmare, our tenants left the place dirty and had painted the walls and broken things (painted without permission) and we were left to sort it out. Checkout was lax, I had to pick things up that were missed - a lot of things too! It wasn't how I expected at all. Baring in mind how I have been picked up on certain things when I was renting, they just lack attention to detail and professionalism. They are too nice to tenants when we are the ones paying them!
We had to go through the DPS to get money back even though the agency said they did the best they could. Not acceptable in this day and age.
They are quick at getting people out to do work if the tenant needed it doing and coming back to me pretty quick which is always good.
I would say they are good value for money if you don't have a lot of money to spend but next time we would consider another agency purely based on the lack of detail and having too many people to deal with.
OK but definitely could improve.
Ema · 2 March 2019
★★★★★ 2/5
GoogleI rented from Lighthouse for 3 years before moving in February. The property that I rented had a problem with damp and despite reporting this on several occasions I was told that this would be too expensive to fix?! The house was very cold and repairs that were done were done so cheaply that they had to be redone (upstairs bedroom cupboard was plastered twice due to trying to do it on the cheap the first time around). I was subject to 12 weekly checks, which made me feel under scrutiny. There was no reason for this given and I always paid my rent on time and no issues around ASB. In the end I left due to living in a cold, rundown property which was making me feel down. I didn't feel valued or looked after as a tenant paying £425 a month for a property.
Jemma · 2 March 2019
★★★★★ 5/5
GoogleI just wanted to say a massive thank you to the team at lighthouse especially Jess, Julie and Ann. Although we did not end up buying a house through them (unfortunately), they were fantastic in keeping us updated even if there was nothing suitable and they were all extremely friendly on the phone. I would not hesitate in coming back to them if we were thinking of moving in the future! being an Agent myself in lettings/sales it was refreshing to deal with a great bunch of people and again, it's such a shame they didn't have anything for us as the Agent we are now buying from have already not been great. Keep up the good work and thanks again for being an amazing bunch of people! Stuart and Emma Bowley
Stuart · 2 March 2019
★★★★★ 1/5
GoogleYoung couple rented a house through this company the property was full of damp roof leaking no insulation in the loft render started falling off on the outside I don't believe the property was gas safe checked the property wasn't fit for living in and dangerous it's disgusting that they allowed the house to be rented in that state
Conrad · 13 April 2024
Agent replied · 26 August 2023
Response from Lighthouse Estate Agents Ltd.
When the couple signed for the property last year the following was given to … More
★★★★★ 5/5
GoogleSimon , Anne and the team are very supportive and professional .Having rented properties from them for several years they have always been empathetic towards my tenants and we have never had to wait for any repairs to be carried out . …
Leap · 13 April 2024
★★★★★ 5/5
GoogleSimon and the team managed to process the sale of my property under complicated and difficult circumstances. They liased between both sets of solicitors to make sure the sale went through. Excellent and highly professional service that i would highly recommend 5 *
John · 13 April 2024
★★★★★ 5/5
GoogleExcellent service yet again from Lighthouse....
I have been using their services for around 4 years now and can't rate them highly enough.
I have both bought and sold houses through them, with no issues at all. I also have a rental property that is managed by Lighthouse and again that doesn't cause me any problems.
Simon and the team are always on hand to help, communication is always good and queries are always answered swiftly.
I wouldn't have any issues in recommending them to anyone looking at buying, selling or renting a property.
BuyMyMotorhome · 2 March 2017
★★★★★ 5/5
GoogleThank you Anne and Simon for the wonderful service yet again. Manage 5 of my properties for me and have sold 2 of my houses swiftly and with no problems. I'm so glad my friend recommended you guys as I was tearing my hair out with my last letting agent....now been with you guys for 6 years I wouldn't dream of going elsewhere. Also thanks to Julie who always returns my calls swiftly and with the utmost professionalism. I know I must be a nightmare landlady at times quite often demanding but your customer service is second to none. I know the tenants are happy as all of them keep renewing their contract which is something I don't have to worry about. Thanks again to you and your staff.
Gingersu1000 · 2 March 2017
★★★★★ 5/5
GoogleBought a house that lighthouse had advertised on Rightmove. Their viewings were efficient, they answered all my questions and I was successful in my offer. They even arranged further viewings for me to take measurements and offered advise where needed (Simon telling me which was a solid wall like a typical dad LOL).
The process of buying through solicitors has been a nightmare but they really kept this going for me communicating with the sellers and even chasing solicitors for me.
I wouldn't hesitate to buy or sell a house through them in the future!
Lindsay, Kirsty & Simon, life savers!
Jessica · 10 August 2024
★★★★★ 5/5
GoogleCannot recommend this Estate Agents enough. Simon, Anne and team were helpful from start to finish. Family run business that looks after its clients. Selling, renting or buying property this is the place to be.
George · 13 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
