Every review we hold for the Kingston office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnfortunately, we had a very bad experience dealing with Martin & Co (Kingston), when they let our property to a “Tenant from Hell”! Martin & Co recommended a tenant to us despite the very bad reference checks/reports they had received about them (we still have a copy of this report and can presented it if required). Martin &Co (Kingston) did not reveal the contents of that report to us, only until a few months after the tenancy started, which was too late to act. We did question the reason on how & why such a tenant would be allowed to occupy the property, the answer from Martin & Co (Kingston) was completely unconvincing and unreasonable. Three and a half month later, the tenant stopped paying any rent, after which we had to go through a lengthy, gruelling and a stressful nightmare of initiating and following up on a legal case in order to evict that tenant. Nine months later, the court eventually ordered the eviction, which had incurred huge costs. Martin & Co (Kingston) also acted as a managing agent during that tenancy term, but unfortunately their services were attributed by the following: - First, the prices that they charged us for the jobs that were required on the house were very expensive compared with market rates (we kept all the receipts that had they charged us). - Second, their contractors, or at least the quality of the executed jobs, are of low quality (three jobs had to be reworked after the eviction). - Third, their follow ups with the tenant was very weak, they didn’t seem or prove that they are a caring agency, they always claimed that for them, there is very little they can do with that tenant! - Fourth, they failed to find out that the tenant had sub-let our property to other people, which was something against the tenancy terms and conditions. This proves that, apart from once in the beginning of the tenancy term, they never succeeded to successfully inspect the property again and to check who lives in it. As a result of the above, our loss during the that bad tenancy term mounted to nearly £30,000 including loss of rent, legal fees, repairing the damages that were inflected on the property by the tenant after they were evicted. I would therefore advise potential landlords to take all necessary measures to protect themselves against, potentially, similar scenarios when dealing with Martin&Co (Kingston).
Kifah · 31 March 2018
★★★★★ 1/5
GoogleI have been living at one of their properties for a while, the service is awful, their employee's have no idea what they're doing and their manager is extremely disrespectful and only cares about the money. During my stay the landlords …
Six · 23 June 2020
Agent replied
I'm sorry to hear you have had a bad experience. However, we do not have you on our system. More than happy to discuss please contact the office.
★★★★★ 5/5
GoogleGreat agency and very helpful staff. Both Ioana and Nikita were great and did a great job with our property. Would recommend to anyone looking to buy/sell/let in the area.
Ride · 4 May 2018
★★★★★ 5/5
GoogleExcellent service from Josh Bartram at Martin & Co! We were seeking a flat for our international student at Kingston University. The transaction was complicated because she did not have a UK guarantor - Josh managed the situation beautifully and was patient with the many communications back and forth. Highly recommend!
Scott · 8 August 2023
★★★★★ 5/5
GoogleThank you Ana for a fantastic and professional service provided. Everything was perfect. You and Martin Co are well above your competitors! Well done :)
Marcos
Marcos · 3 May 2020
★★★★★ 5/5
GoogleThank you Ana for a fantastic and professional service provided. Everything was perfect. You and Martin Co are well above your competitors! Well done :) Marcos
Marcos · 30 March 2020
★★★★★ 5/5
GoogleI needed a new fridge as the one in my property stopped working. It was quite late in the day when I contacted them so I want not expecting a response, however I was contacted promptly. The staff at Martin and Co were so helpful and within minutes the issue had been sorted. They were so friendly and so understanding and really really helpful! I cannot commend their customer service enough!
Helen · 30 March 2020
★★★★★ 5/5
GoogleI needed a new fridge as the one in my property stopped working. It was quite late in the day when I contacted them so I want not expecting a response, however I was contacted promptly. The staff at Martin and Co were so helpful and within minutes the issue had been sorted. They were so friendly and so understanding and really really helpful! I cannot commend their customer service enough!
Panna · 26 March 2020
★★★★★ 5/5
GoogleThe staff at Martin & Co , Richmond Road, Kingston Are fabulous! My home move went smoothly and very well The Property Manager , Ana , has attended to my very few minor issues in my rental apartment- brilliantly , promptly and so very Professionally I highly recommend using this branch If you are looking to move home You won’t be disappointed
Mark · 30 March 2020
★★★★★ 5/5
GoogleThe staff at Martin & Co , Richmond Road, Kingston
Are fabulous!
My home move went smoothly and very well
The Property Manager , Ana , has attended to my very few minor issues in my rental apartment- brilliantly , promptly and so very
Professionally
I highly recommend using this branch
If you are looking to move home
You won’t be disappointed
Mark · 5 July 2019
★★★★★ 5/5
GoogleI have carried out work on behalf of a number of local Estate Agents and their clients over the years. Ana at Martin & Co impressed me as being truly professional and also very considerate to everyone involved including myself. I would have no hesitation in calling Ana as my first point of contact in Kingston regarding property. Regards, Justin Worden
Justin · 5 July 2019
★★★★★ 5/5
GoogleGreat experience. Very friendly staff, made the entire process of finding an apartment easy.
Jason · 13 April 2024
★★★★★ 5/5
GoogleI needed a new fridge as the one in my property stopped working. It was quite late in the day when I contacted them so I want not expecting a response, however I was contacted promptly. The staff at Martin and Co were so helpful and within …
Helen · 19 April 2020
★★★★★ 5/5
GoogleThey're a great, friendly team that are really happy to help. They kept us up to date through out the purchase of our house and provided a great service. Thanks team!
Kristie-Anne · 3 July 2022
★★★★★ 5/5
GoogleThey're a great, friendly team that are really happy to help. They kept us up to date through out the purchase of our house and provided a great service.
Thanks team!
Kristie-Anne · 25 June 2022
★★★★★ 5/5
GoogleThank you for the excellent service and great communication! All our issues were solved very quickly in a professional manner. I would certainly recommend to use your agency, it's a pleasure to deal with you! Wish you all the best.
John · 4 May 2019
★★★★★ 1/5
GoogleNot happy about their practises.
Ioanna · 4 May 2019
Agent replied
I’m sorry to hear of your experience with us, we don’t appear to have any of your details on our system, please call the office for further assistance.
★★★★★ 5/5
GoogleMartin & Co Kingston helped us find a great rental house. The service throughout the process has been very professional. The friendly staff has been very helpful with emails answered promptly and negociations conducted efficiently. We highly recommend.
Zakia · 5 July 2018
★★★★★ 5/5
GoogleMartin & Co Kingston helped us find a great rental house. The service throughout the process has been very professional. The friendly staff has been very helpful with emails answered promptly and negociations conducted efficiently. We highly recommend.
Z · 5 July 2018
★★★★★ 5/5
GoogleExcellent service and great customer attention, would like to specifically mention Ms. Lauren Rouse for helping my family and I greatly!!!PositiveResponsiveness, Professionalism
MIRELLA · 26 June 2022
★★★★★ 5/5
GoogleWent relatively smoothly and the agent, Josh, was very helpful in explaining the process.
Richard · 9 March 2023
★★★★★ 1/5
GoogleNo responses to emails. They managed to delay my references for a new property by a week and after one week they requested the admin fee to continue. Bad service.
Konstantinos · 3 May 2020
★★★★★ 5/5
GoogleJust moved into my new home and received superb customer service from Martin & Co Kingston.
They really care and are friendly will definitely recommend to give them a try!
Angelika · 30 August 2018
★★★★★ 5/5
GoogleJust moved into my new home and received superb customer service from Martin & Co Kingston.
They really care and are friendly will definitely recommend to give them a try!
Angelika · 5 July 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
