Martin & Co Kingston reviews

★★★★★ 1/5

Google

Our experience with Martin & Co since the start of the tenancy has been wholly unacceptable and deeply concerning. Once the tenancy commenced, customer service effectively ceased, and we were left to deal with persistent administrative failures, safety issues, and unprofessional behaviour. Communication has been consistently poor. Emails are ignored, phone calls are not returned, and we have had to repeatedly chase the agency simply to receive basic responses. The administrative handling of this tenancy has been disorganised, error-ridden, and entirely lacking accountability. At check-in, no essential information was provided, including: • How the boiler operates • How to manage gas and electricity supply • Rubbish collection arrangements As a result, we were without gas and electricity for two days. We have ongoing, unresolved issues with OVO Energy, caused by meter and card failures. The meter repeatedly removes credit, replacement cards do not work, and we currently have £45 of unusable credit. This has required hours of phone calls and daily disruption, with no meaningful support from the managing agent. Safety and compliance concerns are severe: • No explanation was given regarding the fire extinguisher, which is expired • No key was provided for the letterbox • The garden is filled with rubbish • Two sheds on the property are structurally unsound, infested with rats, and present a clear health and safety risk These issues are serious enough that a report to the local council will be made. We have also experienced antisocial and abusive behaviour from the butcher operating in the premises below the property, which has escalated to the point that we were forced to file a police report. In addition: • We were left without a washing machine for 11 days • A replacement washing machine was delivered incorrectly (7kg instead of 12kg) • The appliance could not be installed as the plumbing is inadequate and requires a builder, yet again delaying resolution The property we were shown is not the property we moved into. Light fittings have been removed, paint is peeling from the walls, and the overall condition is materially worse than what was presented prior to signing the tenancy. Most concerning of all is the conduct of Jo Kingston, who informed me that only one tenant is “allowed” to contact the agency and that I should effectively remain silent. This is an extraordinary and unacceptable position for a managing agent to take. Repeatedly raising legitimate issues regarding safety, habitability, and contractual obligations has been wrongly characterised as “harassment.” Letting agents exist to manage properties and support tenants, not to silence them once rent is being paid. Issues are handled slowly, if at all. There is a clear lack of professionalism, urgency, and duty of care. This tenancy has been unnecessarily stressful due entirely to poor management and failure to meet basic standards. Once legislation changes in May 2026, we will be seeking to leave this property. Any competent letting agent who reads this and wishes to offer a professional alternative is welcome to respond with contact details. We strongly advise prospective tenants to avoid renting through Martin & Co. This has been one of the worst letting-agency experiences we have ever encountered. Tell me the resolution?

Christopher · 13 February 2026

★★★★★ 1/5

Google

Unfortunately, our experience with Martin & Co (Kingston Branch) has been very disappointing. We were told the property was ready to move into, but shortly after moving in we experienced several issues: a broken washing machine, the gas stopped working the next day, and we had no electricity for a full day. There are also unresolved maintenance problems, including a broken kitchen wall cabinet, poor-quality painting, and a very untidy garden and entrance area. We were asked to deal with some of these issues ourselves. We are now locked into a one-year contract, which has made the situation very stressful. Overall, a very poor experience.

M · 13 February 2026

★★★★★ 5/5

Google

Martin & co. is brilliant. I was met miss Samia bel . She is very kindhearted person and help me to find the better and beautiful house . I am very thankful to samia alot of thanks. They have a wonderful staff and answer my call very quickly 😊Thank you so much martin & co.😊😊 …

Gursewak · 20 January 2026

★★★★★ 1/5

Google

I would them 0 stars if I could. They took our flat on even though it was in the wrong area, telling us that all was well even though we were concerned. They put our flat on the market, then the agent working with us started her annual leave without telling us. Viewings were set up, then we get a phone call saying we have to take the house off the market because they had made a mistake. We have lost 2 weeks, and all the buyers. Please be careful when talking to Thai branch. They misled us, and essentially lied. Stay away from this branch and think carefully about working with the company.

Faye · 30 March 2022

★★★★★ 1/5

Google

Huge disappointment. I had a very frustrating experience with Martin & Co. I agreed to a flat viewing and received a confirmation email with the date, time, and the agent's name (Betty) who would show me the property. However, when I arrived, no one showed up. I called the agency only to be told they didn’t even have me in their system, and that the agent was already home for the day. If you're a landlord considering renting through Martin & Co, I would seriously think twice. This level of disorganization and poor communication is unacceptable.

Denis · 18 November 2024

★★★★★ 4/5

Google

Really happy with the service from this letting agent. I had an issue with my electricity supply and they handled it quickly and professionallly. They took care of everything with my landlord, kept me updated throughout, and made sure the problem was fully fixed. They also arranged compensation for the incovenience, which I really appreciate. Overall they were hepful and responsive.

Alex · 13 March 2026

★★★★★ 5/5

Google

The agent was incredibly efficient. Zoya and the team were above and beyond my expectations, providing exceptional support throughout. They are very knowledgeable and professional. I will highly recommend any landlord to use them, and I plan to stay I their properties for as long as I leave in Kingston.

Мирослава · 5 February 2025

★★★★★ 5/5

Google

Great service from Martin & Co , at every steps operation was smooth and effective. Their online platform for submit paperwork and receiving updates makes the renting process much easier. Betty and her team have been professional and efficient during the whole process and help me secure a lovely property. Highly recommended.

Ettore · 27 December 2024

★★★★★ 1/5

Google

Absolutely abysmal service. After Josh left no one cared no one paid attention to us and our issues. Staying with them for 10 month and they have a communal cleaner that walks in our rooms with a key she is given from the agency, and the agency never mentioned that detail. When we asked what is happening they told us she is looking for potential damages every week. Absolutely not recommend as the agency is one of the worst I have ever had. Prefer living on the streets with how I was treated.

DarkKnightg7 · 11 May 2024

★★★★★ 5/5

Google

Amazing experience with Manjit and Ullas! Excellent speedy communication and actions enabled swift and smooth move in. From offer to move-in within just 1 week!

Shermin · 9 August 2024

★★★★★ 5/5

Google

I would highly recommend working with Lauren and her team at Martin and Co when renting a property in Kingston Upon Thames. From the first conversation Lauren went that extra mile to inform us about the processes and procedures of renting a property which can be very extensive. Every step of the way Lauren made herself available to us with the many questions we were asking and from the strong relationship she had with the landlord agreed us a fantastic deal on a property we are very happy to be renting. Thank you again and we look forward to working with you again.

Matt · 29 April 2020

★★★★★ 5/5

Google

I would highly recommend working with Lauren and her team at Martin and Co when renting a property in Kingston Upon Thames. From the first conversation Lauren went that extra mile to inform us about the processes and procedures of renting a property which can be very extensive. Every step of the way Lauren made herself available to us with the many questions we were asking and from the strong relationship she had with the landlord agreed us a fantastic deal on a property we are very happy to be renting. Thank you again and we look forward to working with you again.

Matt · 30 March 2020

★★★★★ 5/5

Google

Nice management team by martin and co as we call and let the informed the problem in house team responded quickly and sorted the issue in house Thanks for choosing the best Agency

Paul · 13 March 2026

★★★★★ 5/5

Google

This is the second time we used Martin & Co for our lettings in Kingston and couldn't be happier with their service. Specific acknowledgement for Josh Bartram who was detail oriented, responsive and a pleasure to deal with throughout the process - couldn't have asked for more! Also thanks to Manjit for always being there for his valuable advice.

Ujwal · 7 October 2022

★★★★★ 3/5

Google

Good and Bad The good bit. The staff were communicative and helpful when it came to finding a property. After this point I dealt directly with the landlord which was equally positive. The bad bit. There were a number of charges that I thought were unfair including a fee to provide a reference for my new landlord (when I moved out). Also an automatic increase in the rent is written into the tenancy agreement.

Rafaela · 4 May 2019

★★★★★ 3/5

Google

Good and Bad The good bit. The staff were communicative and helpful when it came to finding a property. After this point I dealt directly with the landlord which was equally positive. The bad bit. There were a number of charges that I thought were unfair including a fee to provide a reference for my new landlord (when I moved out). Also an automatic increase in the rent is written into the tenancy agreement.

Rafaela · 31 March 2019

★★★★★ 5/5

Google

Such an amazing team! Betty was brilliant in helping me find my first home, she was so lovely and understanding!

Amy · 7 December 2024

★★★★★ 5/5

Google

I'm a tenant transfered from Martin & Co Wimbledon and I'm please to be the tenant of Martin and Co Kingston because of their work efficiency. Manjit dealt with my leaking tap problem immediately. He came and check my bathroom within 30 mins after I reported it and arranged an engineer to come within 2 hours. I believe Manjit and the team are the best property managers.

Mandy · 4 July 2020

★★★★★ 1/5

Google

Absolutely abysmal service. After Josh left no one cared no one paid attention to us and our issues. Staying with them for 10 month and they have a communal cleaner that walks in our rooms with a key she is given from the agency, and the …

Sotiris · 13 April 2024

★★★★★ 5/5

Google

Today i was pleasured to meet Betty who was extremely professional, helpful and provided us with every bit of information we needed. …

Almothana · 13 April 2025

★★★★★ 1/5

Google

I have been living at one of their properties for a while, the service is awful, their employee's have no idea what they're doing and their manager is extremely disrespectful and only cares about the money. During my stay the landlords snuck into the property without informing us, which is also something that we were told wouldn't happen. All in all, I'd recommend avoiding Martin & Co all together, save yourself the time and trouble, use a real estate anency.NegativeResponsiveness, Quality, Professionalism, Value

Randy · 12 June 2020

★★★★★ 1/5

Google

Terrible. My husband and I were waiting outside the property we were supposed to view with Arturs and no one showed up. When I phoned Arturs, who was supposed to meet us, he said he had been 'too busy' but had meant to call and that he would be there in 2 minutes. Another 15 minutes passed and there was still no sign of Arturs. Eventually we got the message and left. When I phoned to request my details be removed from the system Arturs repeatedly talked over me, trying to explain he'd called twice (25-30 mins after we were supposed to meet) so not only was he useless, poorly organised and wasted our time, he was also rude.

Lara · 4 May 2019

★★★★★ 1/5

Google

Huge disappointment. I had a very frustrating experience with Martin & Co. I agreed to a flat viewing …

Denis · 13 April 2025

★★★★★ 5/5

Google

It was an excellent experience with Ms Betty , she was extremely helpful and supportive during flat hunt . Thank you so much Ms Betty for everything Highly recommend .

Nour · 7 November 2024