Trusted Agent profile · Kingston Upon Thames
★★★★★
110 reviews across 1 platform
28 Coombe Road, Kingston Upon Thames, KT2 7AG
Lucie White and Company's office in Kingston Upon Thames, at 28 Coombe Road, is rated 4.8 out of 5 across 110 reviews on 1 platform, including 110 Google reviews rated 4.8.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleA very friendly, caring and cost efficient management company. They have looked after my property portfolio in excess of 20 years. I would highly recommend them if you are thinking of letting your property.
Hi, Bob. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleCannot speak highly enough of them, and particularly Rebecca who was our main point of contact. She helped us find a lovely little home we've now moved into and contact was lightning speed.PositiveResponsiveness, Professionalism
5/5
GoogleGeorgia helped us find our most recent flat and was incredibly helpful throughout the process. The rest of team has ensure the move went smoothly. The best letting agents we've used
Hi, Declan. Thank you so much for leaving us a stellar review!
5/5
GoogleGeorgia helped us find our most recent flat and was incredibly helpful throughout the process. The rest of team has ensure the move went smoothly. The best letting agents we've used
Hi, Declan. Thank you so much for leaving us a stellar review!
5/5
GoogleLucie and her team are very professional. Lucie organised the refurbishment of my apartment in Kingston Upon Thames. As i live abroad i could not be on hand, but Lucie stepped in and made sure everything was completed to a very high standard. Upon completion of the refurbishment, the team commenced the marketing process. They managed to re let the apartment within 2 weeks, at the asking price. I would highly recommend Lucie White Estate and Letting agents.
5/5
GoogleLucie White & Co couldn't of made our stay any better. Friendly and helpful staff, quick responses, and overall amazing service. We had a 2 year stay in one of their properties and loved every minute, and whilst I'm gutted to leave them, I just wanted to give a massive thanks to everyone their for everything they've done. Lucie and Georgia are wonderful people, and no matter wat the issue always look to resolve it ASAP. Could not recommend more.
5/5
GoogleWe were tenants at a property managed by Lucie White for 3.5 years and had the most wonderful and stress free time. The staff are extremely caring, friendly and organised. All ongoing repair and maintenance work was carried out within a 24-48 hour notice. For self help tasks (something we could fix ourselves), the staff would not shy away from being available on WhatsApp video for guidance even at late hours or holidays. Finally, our check out process was fantastic, where we really felt like Lucie guided us through the process so that we could minimise any deductibles from our deposit. We doubt if we would have gotten this service from large/ established letting and property management agencies. Would highly recommend them!
5/5
GoogleWe found ourselves in the position of becoming “accidental landlords” after a job offer abroad and so started to look for a letting agent to take care of our flat on a fully managed basis. Lucie was such an easy choice for us - from the moment she visited the flat I was sure that she was someone who would genuinely care for the property, rather than just seeing us as another file. She (and the rest of her team - they’re all great!) are always happy to deal with my never ending series of SFQs, explaining exactly what was needed from us and arranging all the necessary inspections and certificates. Our flat was rented the day it launched, and they achieved a really good price for us. They’ve made the move abroad a little bit easier and given us real peace of mind - absolutely recommended.
5/5
GoogleLucy and her team are fantastic. They manage the property with very little input from us. Issues are dealt with efficiently and in a timely manner.
5/5
GoogleAlways polite friendly and professional. They are best agents I have used. Thank you to all at Lucie White.
Hi, Kevin. We're delighted to hear that you're still having a great experience with us!
5/5
GoogleProfessional, reassuring, and responsive agency!
Hi, Louay. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
5/5
GoogleNick was incredibly helpful during our buying process and was by far the best agent we dealt with. Would thoroughly recommend Lucie White & Company.
5/5
GoogleSuper lovely team, smooth transition, and most importantly, they helped us find our home <3
1/5
GoogleUnprofessional company. They waste your time and keep changing their minds at the last minute. Wouldn’t recommend them.
5/5
Googlea small highly efficient company with personal approach and they actially do what it says on the tin ! i am highly impressed and very grateful how they sold my two houses and everything went to plan no question was too much, no task was to outrageous, their efficiency was proved at every turn - and with a smile ! i could not speak more highly of them Beatrice Gimpel McNally
5/5
GoogleAlways a pleasure. Great tenants, great rent, great service. Thank you as always
Hi, Kate. Thank you so much for leaving us a stellar review!
5/5
GoogleVery efficiant and the quality much better than expected.
Hi, Behrouz. Thank you so much for leaving us a stellar review!
5/5
GooglePolly has been great to work with, she has been efficient and prompt in organising any jobs that need doing around the house we are renting. Thankyou Polly.PositiveResponsiveness
5/5
GoogleProfessional testing
5/5
GoogleNick at Lucie White & Company handled the sale of our house. We really appreciated his hard work, honesty and patience. He is very professional and was definitely a calming influence and often the voice of reason!! He took the stress out of a complicated sale and we really trusted his input and advice. I would thoroughly recommend him.
5/5
GoogleThe team at Lucie White are friendly, personable and professional and make me feel like a valued tenant. If anything goes wrong, be it be a blocked drain, the electric cutting out, a drafty door or a broken window, the problem is dealt with immediately and all solutions communicated along the way. Whether it by phone or by email, it’s always a pleasant experience when communicating with the staff at Lucie White. Thank youPositiveResponsiveness, Professionalism
5/5
GoogleEverything went smoothly. I highly recommend this company!
5/5
GoogleLook no further for an estate agent who will take all the stress out of selling your property. Ten out of ten and a six star rating for excellent and assessable support at every stage. Nick negotiated a sound sale in a difficult market liaising with solicitors on both sides as well as the purchaser himself.
5/5
GoogleMassive thank you to everyone at Lucie White & Company, especially Polly for being super helpful and quick when providing us with all the necessary information.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
