Kinleigh Folkard & Hayward Kingston Sales reviews in Kingston upon Thames

★★★★★ 1/5

Trustpilot

A More honest approach to Landlords

KFH approach to Landlords is a similar a\pproach that bad landlords have to tenantsHaving agreed a % a different amount was put on the portal for us to sign on two different occasions.One tenant vacated our property so the other tenant could share with his girlfriendThe tenant had been at the property for 3 years and KFH were collecting commission every 3 months, Despite having agreed to continue the arrangement in writing they took a years commission from the rental and have refused to return it quoting" this is our standard practice" Do not deal with them via their portal get everything emailed in a PDF file

Frank · 9 July 2024

★★★★★ 5/5

Trustpilot

The team at KFH Chiswick were…

The team at KFH Chiswick were exceptional. Liam stood out for his warmth, authenticity, expertise and genuine passion for our property. His advice was clear and sensitively delivered. Craig handled the day to day viewings and delivered an agreed sale, above asking price, in under two weeks. The whole team were polite, extremely responsive, on top of the details and hustled on our behalf to get the deal done. All in, we went from offer acceptance to completion in 8 weeks, which was very fast. We had some issues with the solicitor acting on behalf of our buyer who created some additional stress due to a late funds transfer (the day of the move). Whilst this wasn't KFH's fault, it was a KFH recommended solicitor. Luck of the draw I guess. KFH handled the hurdles and stress this introduced admirably and in the end we exchanged and completed successfully on the same day. It was a white knuckle ride with everyone driving hard. I would question KFH on who they recommend if your buyer uses their referral service. Overall, this was a blip and I recommend KFH Chiswick without hesitation. A great service at a highly competitive price delivered by genuinely lovely people. My opinion of estate agents is forever transformed. Bravo.

Nikolai · 3 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service

We recently sold our flat in Raynes Park through KFH. They had been managing the rental of it very effectively for many years. Mohammed Bhatti in the Lettings Branch gave us really valuable assistance in completing the tenancy. Alex Singh, Pippa Warren-Evans, Robert Wareham and colleagues in the Sales Branch worked really hard to complete the sale within our deadline, guiding us through a complex process made more complicated due to our living in the US. They all went above and way beyond in putting the flat on the market, finding our buyers and helping us through the final stages of the sale just before Christmas. It's hard to express just how helpful, available and committed they all were in getting a sale for us. We strongly recommend the Raines Park office of KFH and the wonderful staff there without hesitation.

James · 1 February 2026

★★★★★ 1/5

Trustpilot

Absolutely horrendous customer service

Absolutely horrendous customer service. We had a viewing BOOKED AND CONFIRMED for 6.25pm. We turned up at 6.20pm. Nobody was at the property. We rang and were told the viewings had finished for the day. On top of this, we were also told 'It's 6:32 you are late' without being asked when we arrived or any understanding. We were sent a video of the property and told if we liked it to offer by 8am the next morning. Absolutely shocking. We also emailed the estate agent about the viewing and asked what happened and never received a response. All they cared about was that other people had seen the property and they knew they would be getting an offer. No consideration for me and my partner adjusting work arrangements, travelling to the property, to then be stood up and not be given the chance to view. No follow up to us contacting them either. Very, very poor experience. Disappointed but not surprised by the sheer incompetence.

Louis · 2 July 2024

★★★★★ 4/5

Trustpilot

Very professional service from start to…

Very professional service from start to finish of the sale process, Shaun in particular kept me fully informed as to progress & chased on my behalf all the other parties involved. Many thanks for your efforts , no hesitation in recommending Shaun & his team @ KFH Highgate branch.

Nigel · 17 September 2026

★★★★★ 5/5

Trustpilot

Fantastic mortgage advisor

Katarina is a fantastic mortgage advisor. My situation is a little more complex as I'm self-employed and had only been doing this full time for 1 year. Katarina was very thorough and discussed all mortgage options with me, as well as my business goals, so we could find the mortgage best suited to me now and in the future. I spoke to a few mortgage advisors before Katarina and she was a stand-out. 12/10 recommend.

Lucy · 22 September 2024

★★★★★ 5/5

Trustpilot

Great experience with KFH Highgate mortgage advisor

We had a great experience with KFH Highgate and especially Sawan, Sharon and Ravi who secured us mortgage on our first property. We worked mostly with Sawan Shah and he was really helpful and and responsive through all stages of our property search, and offers on multiple properties.He was very detailed and helpful in the initial stages, explaining us in great details all the requirements from mortgage lenders, what should we focus on to present ourselves as attractive borrowers, and what are strong and weak points of our financial situation. We sent out multiple offers on different properties, and Sawan was consistently very clear, responsive and proactive in communicating his availability and setting us up with multiple agreements in principle. At the end, it was no surprise to us when the purchase and mortgage went through without any problems or surprises, as we have already experienced very consistent and confident advise at all stages.Thank you once again Sawan, Sharon, Ravi and everyone else at KFH Highgate. We feel we couldn't be happier with the mortgage advisor experience, and we'd highly recommend anyone working with you.

Milos · 28 June 2024

★★★★★ 1/5

Trustpilot

An absolutely horrendous and scarring…

An absolutely horrendous and scarring experience. I was clear and transparent about my particular situation throughout the entire process - with estate agent Christopher Waweru, yet was informed just one week before my move in date (after multiple calls were ignored/ dodged) that not only was I not moving in, but that they would keep my holding deposit. I was told my offer was 'dead in the water' and was offered no help at all. Shelley Matczak was particularly rude, I've never been spoken to like that from a professional in my life. Luckily I was able to file a complaint to a third party company and have since gotten my money back. Further proving that they had NO GROUNDS to keep my holding deposit.

Teagan · 26 June 2024

★★★★★ 1/5

Trustpilot

Unethical practices

Unethical practices We have been with KFH East Dulwich for years as landlords and they have generally done a reasonable, bare bones job but we don’t ask for much so have never had reason to complain or praise. Until recently, they suddenly started charging us for rent and legal protection insurance at £45/month. At first I thought this was a mistake and so thought once raised it they would simply remove/ reimburse. Instead, they claim they sent us an email and as we didn’t respond it was deemed we opted in. Both me and my husband have looked through our emails to no avail. Regardless how is this even ethical or legal! Not only do they refuse to remove charge, they are telling me I’ve unknowingly locked myself in for 12 month! I have never heard of insurance you couldn’t cancel? Mind you the lease on our current tenants finishes in 8 months? I’ve researched such insurance and other agents are charging £25/month! I don’t know how to describe what they are doing other than a scam. Really shameful practice given the number of years we’ve been with them. As soon as I can I’ll be taking my business elsewhere.

Kimk · 28 January 2026

★★★★★ 4/5

Trustpilot

Linda was a terrier at chivvying and…

Linda was a terrier at chivvying and keeping tabs on and all parties. I am grateful to her for the final spurt which got me moved.

Customer · 18 March 2026

★★★★★ 5/5

Trustpilot

Sawan Shah & the team - Superb.

The service we have received from KFH for the purchase of our property has been extremely efficient and reassuring throughout. Sawan Shah is an absolute legend and we cannot recommend his professionalism and approachability highly enough. My partner is self employed and he understood from the get go what was required to ensure our 'story' was told with the respect it deserves. Sharon Seale's clear and transparent communication helped us understand each step of the process and what was required from our end. Moreover, Ravi Chauhan hosted two extremely helpful calls to ensure our mortgage protection was processed with ease, his communication was also excellent throughout.

Will · 18 June 2024

★★★★★ 5/5

Trustpilot

A good estate agent was essential when selling an inherited rented property

I sold an inherited rented property recently on behalf my siblings. The property was left in a very poor state by the last tenant (who also owed rent). Notwithstanding this I think KFH probably achieved the best price the demise would command at the time. Tom and Cameron kept me regularly informed of all the offers and generally communication was excellent. This became essential when dealing with the conveyancers (it would seem lawyers have their own time-scale (despite both parties wishing to complete asap). Admittedly having a three-way ownership split did not help. Property transaction will never be a simple process and it will always be necessary to obtain good, prompt and reliable information and advice. I am a Chartered Surveyor so was somewhat biased when choosing to use KFH, who have a professional surveying department. They respected that I knew something about the housing market and their communications reflected that, as opposed to my legal advisers whose instructions and advice was perfunctory at best. I would always advise, where possible to instruct an estate agent who employs Chartered Surveyors and certainly would employ KFH again.

Techne · 17 June 2024

★★★★★ 5/5

Trustpilot

Effecitve and helpful finance broker

Used KFH Financial Services as our chosen mortgage broker. I had a pleasant experience with the KFH finance team. Diego was hands on and helpful throughout the process. Was knowledgeable and gave the best advice for our situation. Overall, very satisfied.

Mohsin · 3 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Linnea Matseke to rent my first home, and I cannot recommend her highly enough! From start to finish, Linnea was incredibly professional, knowledgeable, and attentive to my needs. She was always available to answer my questions, whether it was via phone, email, or text. Her knowledge of the local market was impressive. Linnea provided valuable insights into different neighbourhoods and amenities, helping me make an informed decision. Overall, Linnea Matseke made the home-renting experience as stress-free and enjoyable as possible. Her dedication, expertise, and personal touch set Linnea apart from other agents. If you're looking to rent a home, I highly recommend Linnea Matseke at KFH. You won't be disappointed!

Sir · 15 June 2024

★★★★★ 5/5

Trustpilot

Sawan is the man

Sawan is the man! He has made my property search bearable and his intricate knowledge of mortgages and my financial situation has been explained to me in layman terms so that I have understood and have been supported 100% throughout this long, arduous journey. He even went so far as to visit a competitor estate agency with whom I had made an offer, to check out if I was getting the best deal. I cannot rate Sawan highly enough. He’s personable and highly skilled and I have felt helpfully led along the house buying route. Thanks Sawan

Camilla · 11 June 2024

★★★★★ 5/5

Trustpilot

Well cared for as first time buyer

I was a first time buyer - Darren Tait was the estate agent for the property I was purchasing, Pardeep Chahal was the mortgage consultant. Both were fantastic - great communicators, reliable, trustworthy, and patient with my many questions. I'm particularly grateful to Darren for all his hard work - due to tomfoolery in the chain above he went above and beyond chasing solicitors and other agents to ensure the purchase completed in time.

Lydia · 18 September 2024

★★★★★ 2/5

Trustpilot

Poor Client Experience with KFH Clapham

We had a very poor experience with KFH that resulted in us moving our sale to a different estate agent. A number of simple elements were mismanaged, from really unprofessional, un-approved photos being used with prospective clients to communication issues with getting hold of, and amongst the team members. Sales advice was not forthcoming. We never felt things were in control or that ownership had been taken of our sale and that agents were actively trying to sell the flat - it was all very passive. We eventually moved to a different estate agent, and no one seemed to care in the slightest. We did rate the gentleman who did the initial consultation, but unfortunately we never heard from him after we had signed.

Charlie · 19 January 2026

★★★★★ 1/5

Trustpilot

Appalling property management services - use for lettings only

I have been a client of KFH on the lettings side in Streatham Hill for many years and can vouch for the letting services. The property management side however is entirely inept. I wind up having to find my own contractors because KFH seem to be booking the most expensive contractors who charge unreasonable call out fees and provide excessive and inflated quotations. The property management staff are apparently not competent or not motivated to understand what the issues being reported by the tenants are and have incurred emergency call-out fees on my account for items that are clearly not classified as an emergency. In short, I have wound up doing the management myself, even as an overseas landlord.

Helena · 18 January 2026

★★★★★ 2/5

Trustpilot

Not recommended

I purchased my first flat through KFH. They were very efficient and responsive during this process, and guided me well. However, apart from these, my experience was not at all positive. It became evident very quickly that they were working solely for the benefit of the seller. Little to none was done to take into account what would work for me, both mortgage-wise, and in terms of discussing exchange/completion dates - it was always a matter of doing what the seller wanted. There were also a few events of miscommunication/incorrect information which resulted into me losing some money.I do acknowledge that they were dealing with a particularly demanding seller, but in my opinion, what makes a good agent (or rather a good employee in general), is their ability to deal with difficult, non-trivial situations. I would not recommend KFH as a buyer.

Georgios · 30 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Linnea Matseke to rent my first home, and I cannot recommend her highly enough! From start to finish, Linnea was incredibly professional, knowledgeable, and attentive to my needs. She was always available to answer my questions, whether it was via phone, email, or text. Her knowledge of the local market was impressive. Linnea provided valuable insights into different neighbourhoods and amenities, helping me make an informed decision. Overall, Linnea Matseke made the home-renting experience as stress-free and enjoyable as possible. Her dedication, expertise, and personal touch set Linnea apart from other agents. If you're looking to rent a home, I highly recommend Linnea Matseke at KFH. You won't be disappointed!

Sergio · 28 May 2024

★★★★★ 1/5

Trustpilot

The property management team don't…

The property management team don't answer emails and when you try ringing there is no answer. They have removed the porter from my block, so there is no one to help with problems. They didn't send any letters advising that they removed the porter. Have recently received resident parking notice and wasn't advised in advance there was a change. Have now resorted to temporary parking my car at a friend until I can get a permit, but don't know how to go about doing this as they don't answer or reply to messages. This has been going on for a few months now. Therefore, I do not recommend this company.

D · 12 January 2026

★★★★★ 1/5

Trustpilot

I was extremely disappointed

I was extremely disappointed with the lack of sales progression. There was practically no communication after I accepted an offer. I had to chase a couple of times whenever I wanted an update on how things were going with my buyers and what to expect. Asking once was not enough to elicit a response. Also, the fact that my buyers wouldn't be able to complete before a certain date was not mentioned to me when the offer was passed on.

Sabine · 15 May 2024

★★★★★ 5/5

Google

I want to show my gratitude to Matilda Murray who is very patient and helpful in finding suitable properties for me. She always gives quick response and she respects my decision. I feel very comfortable when getting along with her. I wish her best of luck and happiness in her career.

Joyce · 11 December 2025

★★★★★ 5/5

Trustpilot

A big thank-you!

A big thank-you!A big thank-you to Elijah Johnson for helping me finding and securing a great flat in Wimbledon in record time. I am extremely grateful for the finding, advice and support all along the process. Once the flat was secured, things went very smoothly. Elijah also continued to answer to any of my questions in a swiftly manner. That was extremely helpful. I have now moved into the new flat and I am very happy. Many thanks, Elijah!

M · 28 May 2024