Trusted Agent profile · Kingston upon Thames
★★★★★
1,679 reviews across 2 platforms
40 High Street, Kingston Upon Thames, KT1 1HL, KT1 1HL
Part of Hamptons, see every office.
Hamptons's office in Kingston upon Thames, at 40 High Street, is rated 4.3 out of 5 across 1,679 reviews on two platforms, including 254 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Kingston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotSorting out boiler issue
Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.
5/5
TrustpilotStrong in Management
Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.
Thank you for leaving us such a positive review. We are delighted to learn that you were happy with the service provided and that your experience with Hamptons was a positive one. Our team is committed to delivering a high standard of customer service, and it is always rewarding to receive such encouraging feedback. We sincerely appreciate you taking the time to share your experience and will be sure to pass your comments on to the team. Thank you again for your support.
5/5
GoogleWe have just moved into our new flat and would like to thank Jodie for all her support throughout the process. Communication was spot on and she helped what would usually be a stressful experience feel like a breeze!
Thank you for your review Max. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleAxel recently helped us rent our new home and we couldn’t have been more pleased with our experience. Axel was always responsive to any inquiry and made the overall process feel easy. Even now that we’re living in the home, he is just as responsive and checks with us to ensure everything is going smoothly. We highly recommend working with Axel and the Hamptons team!
Hi Amy, we are delighted that you enlisted Hamptons Estate Agents Kingston and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
4/5
TrustpilotFriendly process let down a little by timescale
Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.
5/5
GoogleWe’re very happy with our experience. We’ve been shown the property by Alfie, and later on we dealt with Victoria and Laura for the contract. Every time I called for a question or a doubt (as I’m first time renter of my own place) Alfie was available to help in a supporting, energetic and enthusiastic manner. There were few mistakes by the company but a very easy and quick fix so not even worth talking about it. Overall I feel that Hamptons is a reliable company and the people inside look real, not just faking kindness.
Thank you for leaving us a review Elisabetta, it is wonderful for us to receive your feedback about the team in Kingston and in particular that they were supportive and enthusiastic throughout your search. Feedback of this nature is very important to us and we look forward to sharing your review. Thank you again.
5/5
GoogleWe had the best experience ever with Hamptons, thanks to Tara and Victoria. We had a tight schedule so had to give them only 2 days to prepare the property before we moved in after the previous tenants and the property was in amazing condition. Cleaning was done properly, meter readings were all taken timely, handed keys on time. Also, Ashley is very prompt in responding to our questions about the property and bridging us to the landlord. Thank you guys for everything.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Tara and Victoria had such a positive impact on your experience with us. We take great pride in our people and are particularly pleased to hear everything was handled in a timely manner and since taking on management Ashley has also provided a 5* service. Thank you again, we look forward to sharing your review with the team.
5/5
TrustpilotGreat Amersham Team
The team at Amersham were professional, friendly and on the ball throughout our sale and purchase. The photos and details were exemplary.I felt I knew the whole team and was happy to have any of them attend the viewings. For various reasons it was a more complicated process than usual and they went above and beyond expectations. I genuinely think it went ahead because of the team at Hamptons, so i'm delighted we decided to sell our property through them and would recommend them to friends and family. In fact we already have!
Thank you for leaving us a review Sophie. It is fantastic to receive such wonderful feedback about the Amersham team and in particular that you feel they had such a positive impact on the transaction. We take great pride in our people and look forward to sharing your review the team, thank you again.
1/5
TrustpilotBad for tenants and bad for landlords
Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience . Please email customercare@hamptons-int.com with the name of the branch or individual you were working with, so the team can ensure your feedback is passed onto the relevant department head to investigate. Thank you again.
5/5
TrustpilotGreat Property Management Experience
We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.
5/5
GoogleWhen I moved to the UK last year, the rental market was super competitive and couldn't even schedule a viewing. Glad that I found a property under Hamptons and Jodie arranged the viewing for me with detailed explanation of the property, neighborhood..... End up didn't pick that property but Jodie left me a very good impression. She is cheerful, detail-oriented, smart, professional and the most important thing is she understood what I want instead of pushing something she wanted to close the deal. As our landlord has sold the flat and I got no choice but to look for another property this year, the first letting agent that came to my mind is Jodie. If you need to find property in Kingston and Surbiton area, she is the one to talk to. After going to viewing with her, you can tell the difference with other letting agents.
Hi Hui, we are delighted that you enlisted Hamptons Estate and Letting Kingston and Surbiton and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
5/5
GoogleIf you’re looking for an agent that can competently see your sale through to completion, then look no further than using Hampton’s. I thoroughly researched agents before listing and the information and attention received from Hampton’s was thorough, informative and honest. It was evident their knowledge and experience enabled them to really understand how the sale should be best positioned and they came up with a plan for marketing, whilst remaining respectful to existing tenants. This was a multi occupancy property and therefore quite complex and niche. I honestly couldn’t have been in better hands with Peter Knowles and Zoe Grey managing the sale. Everyone I dealt with at Hamptons offered the same high level of service, which was exceptional. I definitely chose the right agent. From Peter’s initial thorough, honest advice and attention (a clear differentiation from all the other agents) to Zoe managing everything following listing, they navigated all the twists and turns, competently and effectively. They thoroughly supported every aspect of the sale, going above and beyond expectations. Hampton’s ensured we obtained the best offer and committed buyer and held the complex sale together, which is where the knowledge, experience and commitment really counts. They also have a really wide reach with multiple offices and access to investors, which supported us receiving multiple offers and finding a buyer quicker than I anticipated. I wouldn’t hesitate in recommending them, so if you want to save some time, trust me just give them a call.
Thank you for your wonderful review Julie. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleHamptons were great at selling my flat, got my asking price within a month of listing. Kelly especially was amazing ensuring any comms needed between solicitors, buyers and management companies progressed in a swift manner, as well in answering any questions I had. It was a real pleasure working with her.
Thank you for the positive review! We are thrilled to hear that Kelly provided exceptional service and helped you sell your flat quickly and smoothly. We pride ourselves on efficient communication and strive to make the process easy for our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMichael Pereira found the perfect home for us in Kingston. Everything went smoothly, contract is fair without hidden fees/clauses like other agencies, For what matters. Highly recommend Hamptons and Michael's service.
Hi Michel, we are delighted that you enlisted Hamptons Estate and Letting Kingston and Surbiton and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
5/5
TrustpilotA great match
We have just rented out our property through Hamptons Greenwich, for the fourth time. Despite marketing it in the slower winter months, we secured amazing tenants within weeks of it going live. Robert Stubbs was great at communicating information, providing helpful advice and even facilitating a meeting between ourselves and our potential tenants. Our property means a lot to us and he really understood how important it was to find the right fit. A huge thank you.
5/5
GoogleI cannot highly recommend the team at Hamptons enough. In particular Zoe who was amazingly supportive caring and professional . She went above and beyond on more than one occasion.
Thank you for your review Jane. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleSmooth experience. Paul Marchant was excellent in a tricky market and a difficult chain closing. Paul, Peter, Zoe and the team were great from start to finish. Well done.
Thank you for the great feedback Chris. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Kingston and Surbiton was exceptional. The team will be pleased to read your review!
1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
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Tell us what you need and we'll put you in touch. Hamptons Kingston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
