Trusted Agent profile · Kingston upon Thames
★★★★★
1,678 reviews across 2 platforms
40 High Street, Kingston Upon Thames, KT1 1HL, KT1 1HL
Part of Hamptons, see every office.
Hamptons's office in Kingston upon Thames, at 40 High Street, is rated 4.3 out of 5 across 1,678 reviews on two platforms, including 254 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Kingston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleHamptons were lovely to deal with from the get go. I was very impressed by their professionalism and their advice throughout the whole process. I will definitely be in touch with Hamptons in the future when I wish to sell again!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had an outstanding experience with Hamptons Estate and Letting in Kingston and Surbiton. Jodie was exceptionally helpful from the start, guiding us through every step as we rented our first flat in the UK after moving from another country. Her support made the entire process smooth and stress-free. Highly recommended!
Thank you for taking the time to leave us a review Luca. We are so pleased to know that the team provided you with a high level of service!
1/5
TrustpilotMisleading and pathetic service by the agent
I live in Reading and I was looking for a rental property for a family of 6 adults and a 1 year old boy in Pinner, so it takes me at least an hour to drive to viewings each time. I also have a dog. I know this is difficult as I already had many agents telling me most landlords only look at smaller families. So before I confirm viewings with an agent, I always specifically ask if the potential landlord will allow for this many adults plus the dog.There is one property we saw on Rightmove near Hatch End so I went ahead to contact Hamptons, the agent for the letting. Leila, the agent, contacted me for viewing availability. She also sent me an email to ask me details about the potential tenants, for which I fully listed out the names and relationships (one big family) of all the people that will be living in the property plus the age and breed of my dog.She went ahead to confirm my viewing time without any objection. On the day of the viewing, I asked her again if the landlord is fine with the number of people and the dog to which she said "we will see, it depends on the package" (whatever that means).After the viewing (which was on a Saturday), we told her on the Monday through email we would like to make an offer and went ahead to fill in an offer sheet, matching the asking price and guess what, Leila comes back to me and say the landlord won't allow this many people and won't allow pets. I questioned her saying that I already gave her all this information before viewing and asked before the viewing whether the landlord is okay with it because I wouldn't drive for an hour if my offer would not be considered due to the number of people and my dog. What's funny is that she still kept talking about overall package and stuff like that.This is pathetic service by her and this does not reflect well on Hamptons as her title is Senior Lettings Consultant.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotTW office
We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.
5/5
TrustpilotDanish Ashraf ⭐️⭐️⭐️⭐️⭐️
Danish Ashraf at Hamptons always went that extra mile to quickly help resolve any issues that came up.
Thank you for taking the time to leave such a positive review. We're delighted to hear that Danish has consistently gone the extra mile to support you and resolve any issues quickly. Providing a responsive, proactive service is something we pride ourselves on, so it's wonderful to know that Danish's efforts have made such a positive difference to your experience. We'll be sure to pass your kind comments on to Danish, who will be delighted to receive your recognition. Thank you again for your review and for choosing Hamptons.
5/5
GoogleWe recently bought a property through Hamptons. Our timescales were exceptionally tight and Zoe was brilliant at chasing and keeping the purchase moving, ensuring we reached our deadline. Thank you for a great service!
Thank you for your kind words! Our team at Hamptons strives to provide efficient and effective service, and we are thrilled that Zoe was able to meet your timelines. We hope you enjoy your new property and look forward to working with you again in the future.Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLet down by Hamptons fully managed service
We let our Victorian period house for five years while we lived in the USA through Hamptons fully managed service. Over that period various work were carried out that we approved but obviously which we could not manage. Hamptons assured us they had access and relationships with good quality trades people. We came back to find stone mullions drilled through. Holes made by plumbers left exposed. Cement used instead of grouting. White pipework placed over the outside of the house. Totally different fittings used in bathrooms. The house was beautiful when we left and we returned to find it heading towards a 1960's student house. We paid Hamptons to periodically review in addition to the 11% they took. The company they contracted to was CCP Maintenance. DO NOT LET THEM IN YOUR HOME. I would suggest also finding a letting agency that actually cares about the house and not just the income.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleBuying a house can be stressful - but dealing with Hamptons was the easiest part of all of it. Zoe was an absolute superstar and made the whole thing so much easier than it could have been. Thank you very much indeed - excellent customer service
Hi Neil, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleBig thanks to Peter, Zoe and the team at Hamptons. We had all the usual ups and downs involved in a “chain” , Hamptons went above and beyond and now we are looking forward to our first Christmas in our new home.
Hi Marcus, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
TrustpilotWe have been using the Harpenden branch…
We have been using the Harpenden branch of Hamptons for several years, and I have always been impressed by the consistently high level of service they provide.
Thank you for taking the time to leave such a wonderful review and for your continued trust in the Harpenden team over the years. We are delighted to hear that you have consistently received a high level of service and that your experience with Hamptons has been both straightforward and stress-free. Providing professional, knowledgeable and reliable support is something we pride ourselves on, so it is fantastic to know that this has been reflected in your dealings with the branch. It is especially rewarding to hear your recognition of Daniel, Sally and Ameesha. Your comments about their professionalism, clear communication and willingness to go above and beyond will mean a great deal to them. I will ensure that your kind words are shared with them and their manager. Thank you once again for your recommendation and for taking the time to acknowledge the team's efforts. We truly value your loyalty and look forward to continuing to support you for many years to come.
5/5
GoogleKelly and the team were a pleasure to deal with from start to finish as part of our house purchase. Initially very accommodating in arranging a viewing later in the evening after work and then prompt and responsive in handling our offers and liaising with solicitors/seller. This even extended to after completion when liaising with the seller on certain matters. Thank you!
Hi Mark, we are delighted that you enlisted Hamptons Estate Agents Kingston and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotPerfection
Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.
Thank you for your fantastic review. A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one. We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.
1/5
TrustpilotVery Poor Experience
We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!
1/5
TrustpilotHolding on to our deposit money…
Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleI rented a flat through Hamptons Kingston Jodie. She always helped me quickly and kindly when I had questions while living in the rented flat and even after I moved out. My first rental and move in the UK really helped me a lot. Thank you Jodie!!
Thank you for your wonderful review 김수진. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleThe team at Hamptons Surbiton were a pleasure to deal with, particularly Paul and Gene who managed to close out our sale in spite of a challenging market and kept us up to date every step of the way. Would thoroughly recommend their services for buying or selling your property.
Thank you for your wonderful review Tom. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleJodie was very helpful in locating and organising my rental apartment very quickly. Great communication and very responsive to my various queries. Highly recommend.
"Thank you so much for your kind words! I am thrilled to hear that we were able to help you find and secure your rental apartment quickly. Our team takes pride in our communication and responsiveness, and we are grateful for your recommendation. Happy renting!" #BusinessName. Kind regards, Lucy, Hamptons Customer Care.
5/5
GoogleHamptons Kingston office handled our sale with the highest professionalism & expertise from beginning to end. After sales follow up & continued support was also exceptional . A very kind thank you to Paul Marchant & his team for their kind assistance 🙏🏻 was a pleasure to have worked with them. …
Thank you for the great feedback Elif. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Kingston was exceptional. The team will be pleased to read your review!
5/5
TrustpilotThank you ! SW18 house sold...
We recently sold our property with the help of Mark Thompson and team at Hamptons on Garratt Lane. From the very start Mark was friendly, well-informed and supportive, suggesting a good strategy for the sale. He was excellent at anticipating and assessing our situation and what we needed.A big thank you also to the team that helped our sale progress, to Alex for organising the viewings and keeping us up-to-date with news, and to Patrick for the communications and keeping us on track with the documentation. The timing of the communications was just right. All this reduced the stress of selling a much loved house.Thank you.
4/5
TrustpilotLeave it to Saima.
Leave it to Saima.For several years, we have been renting our property while living overseas. For the past year, Saima has been in charge of management. She is capable of handling any issues that arise, and I trust her fully to work in our best interests while keeping our tenants happy. She keeps us informed about the arising issues and reports back diligently, minimising unnecessary contact, which I appreciate. She manages the load well, and I would recommend her service.
5/5
TrustpilotRental management
Hamptons have been managing my properly for years now and I’ve always had a good experience with them. They take care of everything very professionally and I’m always well informed about anything that needs my attention. I mostly liaise with Constance and she in particular has been great to deal with. Always very friendly and prompt to reply to questions. She’s definitely made my life easier in terms of my property. I’d definitely recommend.
5/5
TrustpilotHamptons Property Management
I have been using Hamptons, St. Albans for short term lets for over 4 years and the whole team have been absolutely brilliant. I am particularly impressed with David Whiting the property manager. He has been very responsive, professional and friendly in dealing with any of the issues at the property. He seems to have a great team of reliable and friendly contractors on call that fix all the problems quickly and professionally.
5/5
TrustpilotDanish Ashraf - Property Manager
Danish Ashraf is very helpful when I need things sorted as a Property Manager. He is also very friendly and assuring when getting things done.
5/5
TrustpilotQuality service with a smile - Rickmansworth Hamptons
From professional estate agents to uber effective property management I highly recommend Hamptons international Rickmansworth branch. No matter whom you speak to in the office, you are always welcomed with kindness and understanding. A special shout out to property manager Melissa who's maintenance problem-solving is lightning quick. It's also a credit to the agency that all tradespeople they use are polite, professional, trustworthy and always provide top-notch service.I feel confident that when issues occur, they will be taken care of removing all stress from myself as a tenant. Thank you Rickmansworth Hamptons
Thank you for your feedback about our team in Rickmansworth and in particular Melissa, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
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Tell us what you need and we'll put you in touch. Hamptons Kingston Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
