Hamptons Kingston Sales reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Amazing Mandy :)

We have had the pleasure of having Mandy as our Property Manager throughout our four-year tenancy, and we honestly couldn’t recommend her highly enough. Mandy has been absolutely amazing from start to finish. Nothing is ever too much trouble, and there isn’t a problem that phases her. She is always at the end of the phone, incredibly responsive, helpful and reassuring whenever we have needed her. It’s rare to find someone who provides such a consistently personal and professional level of service, and Mandy has genuinely made our tenancy a wonderful experience. An absolute 5-star service from start to finish, thank you, Mandy!

Andrew · 24 September 2026

★★★★★ 4/5

Trustpilot

Patryk has been a breath of fresh air…

Patryk has been a breath of fresh air in the last few years. Hamptons have found great tenants but the general customer service has been slow and seemingly more focused on their own business rather than at least appearing to value customers. It’s not clear if this is due to poor management, cost cutting or a combination but is much worse in the past couple of years. Patryk by contrast gives me hope things may be getting better as since his appointment he has been responsive and most helpful. I would still like my property manager to know my property and tenants by visiting it at least once but this no longer seems to be Hamptons policy so I have to provide the detailed knowledge that they knew in the past.

Tim · 24 September 2026

★★★★★ 4/5

Trustpilot

I had a really great experience with Grace

I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward. Grace was always helpful whenever I had a question and kept everything moving along smoothly. I really appreciated how easy she made the whole experience. I would definitely recommend Grace and the team at Hamptons to anyone looking for a property.

N/A · 10 September 2026

★★★★★ 5/5

Trustpilot

Been a tenant with Hamptons for 1 year…

Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised. Anytime I’ve had an issue, he’s sorted it quickly and kept me in the loop. I never feel like I’m chasing him for updates, which honestly isn’t something I can say about every letting agent I’ve dealt with. He’s also good about flagging things ahead of time - new policies, house checks, etc., so nothing ever feels last minute. A year in, I’d genuinely recommend Hamptons (and in particular Danish) if you’re looking for property managers who are actually on top of things.

Elise · 26 August 2026

★★★★★ 2/5

Trustpilot

My experience with Hampton Managing…

My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through. A key issue is that, in practice, Hampton does not appear to effectively control or enforce timelines when using landlords’ preferred contractors. As a result, repairs are frequently left pending for extended periods, with updates limited to contractors being “chased” rather than firm appointment dates or completion schedules. This creates uncertainty and delays resolution. Where landlords use their own contractors, there is a clear lack of accountability within the management process to ensure that reasonable repair timescales are met. From a tenant’s perspective, this results in weak escalation pathways when delays occur and no effective mechanism to enforce completion within expected timeframes. Standard expectations for repairs (emergency within 24 hours, urgent within 3, 7 days, routine within 14, 28 days) are not consistently met, particularly where specialist contractors are involved. In practice, these timelines are not actively managed or enforced, and there appears to be limited proactive coordination to ensure timely completion. In my case, I have reported around 13 repair issues over approximately six months, several of which have experienced significant delays. This has resulted in ongoing disruption and uncertainty, particularly where essential facilities are affected. Overall, while issues are acknowledged and contractors are eventually engaged, the service is undermined by delays, reliance on third-party contractors without effective timeline control, and a lack of structured follow-through. Clearer communication, firmer scheduling, and active enforcement of reasonable repair timescales would significantly improve the tenant experience.

Alison · 12 August 2026

★★★★★ 5/5

Trustpilot

Made a very stressful process tolerable.....

Moving a home is very rarely easy but Hamptons in St.Albans handled it so well, there was consistently high level of genuine care. We would especially like to thank Grant who helped above and beyond and understood our situation perfectly. Very good at negotiating and keeping everyone on board. Grant and supporting team kept communication open, swift and clear. They kept us informed about the chain and kept everyone else informed. Without their hard work, our chain could have collapse at the very last minute ! So really grateful for all that hard work. We had a long and complicated chain but in the hands of team at Hamptons, it all worked out. And they made a very stressful process tolerable. For the team, it wasn’t just about getting us a quick sale as it took long time to find our next HOME. We would certainly recommend Hamptons at St.Albans.

Kramer · 9 August 2026

★★★★★ 5/5

Trustpilot

Hamptons for rental management in Maidenhead

I have been dealing with Hamptons over the past 4 years. I bought my apartment with them and then used the Maidenhead office to rent it out fully managed. My first property manager Harjeet Kaur was excellent and we now have Juan Elkington taken over and so far he has been excellent too. They are very proactive on all aspects of the management. We are very happy with their service.

Sandra · 6 October 2026

★★★★★ 5/5

Trustpilot

We would recommend Hamptons

We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.

Nik · 1 August 2026

★★★★★ 5/5

Trustpilot

Recommendation for HamptonsProperty management in Dorset

Since we moved into our Hamptons rental we have liaised with Andzelika Pilewska, Property Manager. There was an issue with the front door not locking so this was critical and she arranged a locksmith to come swiftly and the issue was resolved. She has been very helpful with ongoing contact and visit to the property. We have no concern in recommending the services of Hamptons Property Manager in our region.

Jane · 2 October 2026

★★★★★ 5/5

Trustpilot

had a great experience with Hamptons

had a great experience with Hamptons, thanks to Danish Ashraf. He has been extremely helpful, professional and patient throughout the process. He always responds promptly to my questions and takes the time to explain everything clearly, making the whole experience much easier and smoother. I appreciate his support and excellent customer service. I would highly recommend Danish and Hamptons to anyone looking for a reliable and professional property agency!

Yunquan · 8 October 2026

★★★★★ 5/5

Trustpilot

Katie May - Caterham Branch

katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support

Diana · 6 August 2026

★★★★★ 1/5

Trustpilot

Rent somewhere else. Disappointing and unprofessional

Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.

Mattia · 12 June 2026

★★★★★ 5/5

Trustpilot

Patryk Lehmann - Hamptons Windsor branch

Patryk Lehmann (Hamptons Windsor branch) has been dealing with an going issue with an apartment roof, prolonged by continual changes of estate managing agents and the roof issue not being resolved properly. Patryk has done an excellent job by regularly chasing the new estate management company and the roof has finally been repaired. Thank you to Patryk for providing such excellent customer service.

Clive · 17 August 2026

★★★★★ 5/5

Trustpilot

Renting with Hamptons

Throughout my time renting with Hamptons I’ve had absolutely no complaints. They have treated me with respect and always helped me with any issues in the apartment or when I wanted to adopt my first ever cat. Also a huge thanks to Patryk for always being available when I needed any help with the flat. 10/10

Bart · 30 September 2026

★★★★★ 5/5

Google

We had a really positive experience of purchasing our home through Hamptons. Zoe was professional, responsive and genuinely supportive throughout the entire process. Communication was always clear and timely, which made what can often be a stressful experience feel smooth and manageable. Zoe was proactive in keeping things moving and liaising effectively with all parties involved. What impressed us most was her commitment and openness. We always felt well informed, thanks to her approachable manner. We’re settling in and delighted with our new home and wouldn’t hesitate to recommend Hamptons to anyone looking to buy or sell a property.

Alan · 10 April 2026

★★★★★ 5/5

Trustpilot

Hamptons managed the letting of a…

Hamptons managed the letting of a Battersea house on my behalf for five years, and did so with professionalism, and astute commercial acumen. I would wholeheartedly recommend them for this role. In recent years, Olivia Gadd has been my point of contact, and she has exemplified the values described above. Thank you.

XNCV · 7 October 2026

★★★★★ 5/5

Google

I had a brilliant experience with Hamptons purchasing my first home. From my first viewing, right through to completion, every communication with the team at Hamptons was professional, clear and speedy. A special mention and huge thank you to Kelly Barkwill, who was exceptional throughout the process. Her warmth, attentiveness and proactive approach was very reassuring and so appreciated as someone navigating the house buying process for the first time. Kelly went above and beyond to make sure I was kept up to speed with every update along the way, and dealt with any challenges or complications with clarity, patience and professionalism. I’m not in any rush to move house again anytime soon (!!!) but if/when the time comes, I wouldn’t hesitate to get in touch with Hamptons again and I could not recommend Kelly more highly. Thank you for everything!

Emily · 17 March 2026

★★★★★ 5/5

Google

I must say I'm very impressed with the professionalism while keeping a friendly and approachable manner throughout my sales journey. Zoe, Gene, Kelly and the rest of the team at Hamptons in Kingston kept me and my potential buyers informed and updated both on the phone then followed-up with emails. They were proactive the whole time, provided advice where I needed a steer (I made the ultimate decisions but they helped me make them). They were with me every step of the way. Their commission was competitive and lower than other agents and well worth it considering the service I received. Outstanding service with a personal touch from beginning to end. Kelly even called me on her day off to congratulate my exchange, really kind. Thank you Hamptons in Kingston.

Terry · 17 March 2026

★★★★★ 5/5

Google

We found a property that Hamptons were selling back in April last year and immediately put an offer in, which was accepted. From that moment, Hamptons have been phenomenal. All of the kinks and hiccups that we experienced along the way to exchange were at no fault of Hamptons and instead, they were supportive and communicative throughout. They opened up easy lines of contact and were incredibly proactive throughout the purchase process, keeping us informed on progress or anything we needed to action to get things moving. We didn't have to nudge them once for an update. A special shout out has to go to Zoe Gray, who has been incredible throughout. Considering we weren't their clients, as we were the buyers, they treated us like royalty and made every effort to support us throughout the transaction. She even gave a formal handover to a colleague for when she was out of office so that things were not held up. Thank you so much Zoe - we owe you a bottle of bubbly!

Ben · 17 February 2026

★★★★★ 5/5

Trustpilot

Professional and courteous.

Our service is what you would expect from a long established professional company. A quick response to every issue and good follow up with contractors. Good notice period for routine annual inspections. Our property manager Andzelika Pilewska is always courteous and helpful.

Peter · 7 October 2026

★★★★★ 5/5

Trustpilot

Great Service

Hamptons have been managing my property in Windsor for a number of years with great service. Big shout out to Patryk Lehmann, my property manager, for fast response, getting things done and giving both my tenants and myself a great experience. Thank you.

Mr · 23 September 2026

★★★★★ 5/5

Trustpilot

Our property manager Patryk has been…

Our property manager Patryk has been great, quick to reply, easy to talk to, and sorts any issues raised quickly. All in all he has delivered a constant, professional and proactive approach. He has made the whole process of renting hassle free.

Mo · 23 September 2026

★★★★★ 5/5

Trustpilot

New Landlord

As a new Landlord, Hamptons have been so helpful in guiding us through the process, finding tenants and managing the property for us Andzelika has been particularly helpful, nothing is ever too much trouble. Highly reccomend!

Kirsty · 5 October 2026

★★★★★ 5/5

Trustpilot

Hamptons in Maidenhead have managed…

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Chris · 17 June 2026