Trusted Agent profile · Kingston upon Thames

Hamptons Kingston Sales reviews in Kingston upon Thames

4.3

★★★★★ Great

1,673 reviews across 2 platforms

40 High Street, Kingston Upon Thames, KT1 1HL, KT1 1HL

Part of Hamptons, see every office.

Hamptons's office in Kingston upon Thames, at 40 High Street, is rated 4.3 out of 5 across 1,673 reviews on two platforms, including 254 Google reviews rated 4.9.

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4.9 / 5

254

Reviews on Google

This office

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1,419

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Professional and courteous.

Our service is what you would expect from a long established professional company. A quick response to every issue and good follow up with contractors. Good notice period for routine annual inspections. Our property manager Andzelika Pilewska is always courteous and helpful.

Peter · 7 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a positive review. We're delighted to hear that our service has met your expectations and that you've found our team responsive, professional and proactive in managing any issues that arise. Providing clear communication, coordinating contractors effectively and giving plenty of notice for routine inspections are all important parts of the service we strive to deliver. It's particularly rewarding to know that your property manager has been courteous and helpful throughout. We greatly appreciate your feedback and your continued trust in Hamptons.

5/5

Trustpilot

Our property manager Patryk has been…

Our property manager Patryk has been great, quick to reply, easy to talk to, and sorts any issues raised quickly. All in all he has delivered a constant, professional and proactive approach. He has made the whole process of renting hassle free.

Mo · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a positive review. We're delighted to hear that Patryk has made your experience of renting both straightforward and stress-free. Providing clear communication, responding promptly and proactively dealing with issues are all things we strive for, so it's wonderful to know that Patryk has consistently delivered that level of service. We'll be sure to pass on your kind comments to him. I know he'll be really pleased to hear that his hard work and dedication have had such a positive impact. Thank you again for your feedback and for choosing Hamptons.

5/5

Trustpilot

New Landlord

As a new Landlord, Hamptons have been so helpful in guiding us through the process, finding tenants and managing the property for us Andzelika has been particularly helpful, nothing is ever too much trouble. Highly reccomend!

Kirsty · 5 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your experience as a new landlord has been such a positive one. Letting and managing a property for the first time can feel daunting, so it is fantastic to know that the team has been able to guide you through the process and provide the support you needed. We're especially pleased to hear your kind comments about Andzelika. Providing responsive and helpful service is something we pride ourselves on, and it's wonderful to know that nothing has been too much trouble for her. Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you with your property in the years ahead.

5/5

Google

We had a very good experience buying and selling through Hamptons. Zoe was our main contact and although there were quite a few bumps along the way she managed to keep the chain intact. She was always super responsive and efficient as well as being both friendly and professional.

Lisa · 11 July 2026

Agent replied · 11 October 2026

Thank you for sharing your positive experience with us! We're thrilled to hear that Zoe provided excellent service and maintained the integrity of the chain throughout the process. We pride ourselves on our friendly and professional approach and we're glad it made a difference for you. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Hamptons in Maidenhead have managed…

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Chris · 17 June 2026

Agent replied · 24 June 2026

Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years. We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience. We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team. Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.

5/5

Google

We recently bought a flat that Hamptons were selling. Kelly Barkwill was the assigned estate agent and she was really proactive at chasing various parties to get the purchase across the line. Compared to an estate agent that we had used from another firm for a previously aborted transaction, she was a breath of fresh air, really helpful, very responsive and suspect that without her help we would have lost patience with the incredibly slow process and pulled out. Thanks Kelly

Ruth · 11 October 2025

Agent replied · 11 October 2026

Thank you for your kind words, ! We're so glad Kelly could provide you with exceptional service during your home purchase. Our team strives to go above and beyond for our clients, and we're thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

It was a very long journey from having our offer accepted to picking up the keys but all along the way we had Zoe to answer any queries, get our concerns, and deal with the seller. Even before that Zoe was clear with what we were looking for and showed us properties that aligned with our desires instead of trying to fit us into a box. If there was an Olympics for patience whilst you find your clients the perfect place Zoe would win no doubt about it.

Pete · 11 October 2025

Agent replied · 11 October 2026

Thank you for your kind words! We are thrilled to hear that Zoe provided such exceptional service throughout your home buying journey. Her patience and dedication to finding you the perfect place is truly impressive. Thank you for choosing us and we wish you all the best in your new home! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

We have recently had the pleasure of selling our home through Hamptons’ Kingston office and wanted to sing the praises of Zoe, Kelly and the team for the highly efficient and effective service and for getting our house under offer, at asking price within 96 hours of going on the market. As Stevie Wonder sang, talk about signed; sealed; delivered! A hugely impressive service from a very helpful estate agent - sign up today and deal with confidence. Thanks again.

Andy · 11 October 2025

Agent replied · 11 October 2026

Thank you so much for the glowing review! We are thrilled to have provided you with such efficient and effective service. We strive to deliver top-notch results and are glad to have met your expectations. Thank you for choosing us, it was a pleasure working with you! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Jodie has been a great help throughout and managed to quickly secure us an excellent tenant and get us a better rate than several other estate agents pitched the property at. I would say that if you need any additional services etc Hamptons are likely to come in quite a bit more than sourcing the help yourself but I guess that’s the name of the game. Thoroughly recommend, from start to finish a great service and always happy to answer any questions we had.

Thomas · 11 October 2025

Agent replied · 11 October 2026

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Hamptons Customer Care.

1/5

Trustpilot

Never order online

I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.

Nicola · 5 October 2026

Agent replied · 10 October 2026

We're sorry to read about your experience and understand your frustration. However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services. We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.

5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home. Thank you, you have made it enjoyable. Maria

Maria · 13 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you. Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience. We'll make sure your feedback is passed on to him, as I know he'll really appreciate it. Thank you again for your continued support and for sharing your experience with us.

5/5

Google

A huge thank you to the brilliant Zoe Gray who has been absolute delight to deal with! From getting us an asking price within a week of launch to keeping the chain together throughout a tough and stressful process. Zoe has been super helpful, responsive, transparent, honest and firm where required! We could not recommend Zoe enough!

Eleonora · 17 February 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We are thrilled to hear that Zoe provided exceptional service during your home buying process. She truly is a valuable asset to our team and we are grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I don't even know where to “star”t. From the support I received before and after moving in, the Letting Team at Hamptons Kingston has been amazing. Freya, Jodie, Anna, and Victoria have all impressed me with their handling of everything. Their professionalism, presence, and availability have been outstanding. Thank you!

Nancy · 13 April 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We are thrilled to hear that our Letting Team at Hamptons Kingston exceeded your expectations. Thank you for choosing us. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free. I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated. Thank you again for your feedback and for sharing your experience with us.

5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a wonderful review. I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact. I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated. We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive. Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come

5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a lovely review. We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy. Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated. Thank you again for your feedback, and we wish you all the very best for the future.

5/5

Trustpilot

Patryk is our Property Manager

Patryk is our Property Manager, and is very helpful and always is there to help. Recently we had an issue with an appliance and the problem was solved within the same day, we could not be grateful enough for Patryk's help.

Chris · 24 May 2026

Agent replied · 24 June 2026

Thank you for your excellent review. We are very grateful for your feedback and delighted to hear that you had a positive experience with our team. Receiving comments such as yours is always encouraging and serves as a great recognition of the hard work and dedication of our colleagues. We appreciate you taking the time to share your experience and look forward to assisting you again in the future. Thank you once again for your kind words.

5/5

Trustpilot

Stress-free management from Anca Ciobanu

Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca

M · 9 October 2026

5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

Agent replied · 24 September 2026

Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment

1/5

Google

Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.

K · 11 July 2026

Agent replied · 11 October 2026

Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received. I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds. If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk. Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.

5/5

Google

We lived in our home in New Malden, Surrey, for over 50 happy years. Deciding to downsize and move out was a huge decision for us. Finding an affordable helpful Estate agent was not easy. There are many agents in the area. Hamptons came out tops for affordability- they arranged the photos used in our sales info. They made helpful suggestions as to where & how rooms should be photographed. They were very pro -active throughout the time in which our details were passed to prospective purchasers. The sale of our house has been completed, helped by the fact that they assigned one person to deal with many of the enquiries regarding our home. Thus ensuring that they had all of the house details at their fingertips. we have no hesitation in giving Hamptons Kingston 5 Stars *****.

Christine · 11 July 2026

Agent replied · 11 October 2026

Thank you for choosing Hamptons as your estate agent and for your kind words. We are delighted to hear that our team was able to assist you throughout the selling process and make it a smooth experience. Congratulations on the sale of your home and we wish you all the best in your new chapter. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

I have been a client of Hamptons in Reigate for many years…

I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.

Graham · 12 March 2026

5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.

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