Hamptons Kingston Sales reviews in Kingston upon Thames

★★★★★ 1/5

Google

This has been one of the worst rental experiences we’ve ever had. I feel completely taken advantage of and would strongly advise future tenants to avoid Hamptons Kingston at all costs. After vacating the property, which we cleaned thoroughly and left in good condition, Hamptons not only withheld our entire £2,650 deposit but came back demanding an extra £878 on top. Their so-called list of “damages” is completely unreasonable, filled with exaggerated claims for general wear and tear and minor things that any normal landlord would expect after a tenancy. Ashley Ward, who handled the deposit matter, has been entirely biased in favour of the landlord. There’s no impartiality, just a rubber stamp on every exaggerated quote. As tenants, we were completely ignored. Instead of resolving things fairly, Ashley simply pushed through whatever the landlord demanded. This whole process has been emotionally and financially draining. We are being made to pay for things that clearly fall under normal wear and tear or could have been resolved during tenancy if Hamptons had acted on time. We want our full deposit returned and we reject this unfair demand to pay anything more. Do not trust this agency. They do not care about tenants, only about siding with landlords and making money off inflated charges. Avoid Hamptons Kingston. Document everything. Don’t trust a word they say.

Vijay · 11 October 2025

★★★★★ 5/5

Google

The team in Surbiton were brilliant throughout. They found a great tenant with minimal delay, and guided me through the process expertly. Have dealt with a number of the major agencies and they stand out as the best.

Mike · 15 May 2024

★★★★★ 5/5

Google

Worked with Jodie and the team to secure a rental property for a client and the experience was smooth and professional as always from Hamptons.

James · 13 December 2024

★★★★★ 5/5

Google

A brilliant experience with the team here. Zoe was the amazing agent handling our sale. She was organised, excellent at communicating and a real pleasure to deal with. Would absolutely recommend!

Harriet · 11 October 2025

★★★★★ 5/5

Trustpilot

An excellent company to rent a property with!

I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.

T · 7 September 2023

★★★★★ 5/5

Trustpilot

Danish Ashraf is a class act

Danish Ashraf has single handedly transformed my experience of Hamptons.

Mr · 2 August 2026

★★★★★ 5/5

Trustpilot

Friendly

Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.

Allan · 26 June 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague

If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.

Noelia · 4 June 2026

★★★★★ 5/5

Trustpilot

It was smooth process to buy a property from Farnham Hamptons

We just bought our home with the help of the wonderful Farnham Hamptons team and honestly, they were an absolutely helpful team, especially Riccardo Sapia, and Caroline Holley. They weren't just attentive, they were truly there for us, every step of the way. Surprisingly, they even seemed to know more about the process than our own solicitors did. From answering our endless questions to smoothing out every bump we encountered, they transformed what could've been a stressful journey into something straightforward. We couldn't be more grateful for their support and professionalism. Buying a home can be tough, but it was easy with Farnham Hamptons, Great thanks to Riccardo Sapia and Caroline Holley.

Ebru · 19 July 2023

★★★★★ 5/5

Trustpilot

Excellent service received to date!

I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.

Shan · 10 July 2023

★★★★★ 5/5

Trustpilot

Excellent service from Ayo

Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!

Rob · 1 July 2026

★★★★★ 1/5

Trustpilot

Have had the sad experience of them…

Gaslighting experts.Have had the sad experience of them managing my flat in Notting hill if you can call it manage…They charge huge amounts but do not deliver. Do not use Hamptons. They will try and overcharge you on repairs like triple the price.They will try and get you to pay out for things not needed then argue with you about it.They won’t be available ever when you contact them. Always on leave. Communication is a joke.The tenants they find you will not pay rent will steal and there will be little consequence.They will mock you when you complain. I’d be happy to see Hamptons stop operations altogether I have never known of a worse so called high end estate agent!Update: Hamptons reply below is a standard thing nothing else has happen! I’m going elsewhere and expect my money back!

Christel · 16 June 2024

★★★★★ 1/5

Trustpilot

Stay away

Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.

Christel · 16 June 2024

★★★★★ 5/5

Trustpilot

Outstanding Service from Hamptons :Many Thanks to Mr Jordan and Ms Rita

We had an excellent experience buying our first home through Hamptons.Jordan and Rita were extremely professionals , knowledgeable ,so helpful and made our dream home possible as quicker than we expected .Being a first time buyers we didn’t know much about the processes.Rita and Jordan put us at ease , and always offered us good advises and dealt with everything in a speedy manner. I am really amazed with their dedications.Both were very dedicated in their work which made us very happy and very grateful.Overall, we had a safe and healthy journey with hamptons .Thanks for everything!!Highly recommended for first time buyers!!!

Geomy · 19 June 2023

★★★★★ 5/5

Trustpilot

Good communication and very fast…

Good communication and very fast response to the maintenance service

Trywell · 14 July 2026

★★★★★ 5/5

Google

I worked with Tommy Lane to find my new home. He was extremely well prepared and professional. We went from viewings to rent paid in under a week, mostly because of his very responsive and accommodating nature. He talked me through any doubts and questions I had and supported me end to end.

Hilda · 10 January 2023

★★★★★ 1/5

Google

I'm happy to make an offer on a flat in a building that I've already seen two flats in (with other agents). They insist on physically viewing the flat before I can offer. I explain that I'm out of the country and that I know exactly the building and what the flats are like as I've seen two flats there, but they won't budge. Other agents are happy to let me take the very small risk. Super unhelpful. I'll also point out that I had to chase to get them to respond to my phone message and email.

Mark · 14 June 2024

★★★★★ 1/5

Google

The most ridiculous agency I’ve ever encountered! We had seen properties in the same building identical to the one listed. We were abroad and asked to put in an offer directly and prepay the rent for over 1 year. Their lettings department would not allow it without an in person viewing, which was not possible due us being on a work trip abroad. We were offering asking price with 1 year prepayment and they wouldn’t even relay the offer to the landlord! To say that’s discrimination is an understatement! We explained multiple times we would vary all the risk of not seeing particular flat and that we had seen the ones right above and below it. Any property represented by this agency should be aware that their policies are preventing offers from being put forward to landlords!

Liyana · 14 June 2024

★★★★★ 5/5

Google

We had one week to sell our house after seeing a rarely available house that we loved come on the market through Hamptons. Peter proposed a competitive pricing strategy which we followed and Paul, Zoe and Jackie packed in viewings right up to the last minute. We ended up with multiple offers over asking price after 6 days on the market which enabled us to present an offer on our purchase property before the offer deadline. The increased sale price meant we could increase our bid on our purchase property and we had our offer accepted amongst a sea of offers. Paul managed the sale and purchase process and kept up communication throughout so we knew what was happening at every step and both sale and purchase went through without any significant bumps. We’re very happy customers and thoroughly recommend Hamptons!

Lusha · 14 June 2024

★★★★★ 1/5

Trustpilot

⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️

GTX · 5 July 2026

★★★★★ 5/5

Google

Hamptons were excellent when it came to the selling of our property. It was not plain sailing but Hamptons, especially Zoe Gray, were always very good with keeping us in the loop and offering advice. I would highly recommend Hamptons and Zoe!

Josephine · 12 November 2023

★★★★★ 4/5

Trustpilot

TDS & Dispute settling

I do appreciate, Senior Deposit Manager, Ms Sarah Golder's from Hamptons in helping to settle the dispute with the tenants through TDS channel. Lots of paper work, email communications and effort have been organized to support this process. Honestly speaking, it is quite not a plesant one, but great and sincere thanks to the deposit team and especially heartfelt thanks to Sarah!

Connie · 12 July 2024

★★★★★ 5/5

Trustpilot

Well done Judy and the Maidenhead Branch of Hamptons.

I have been a landlord client of Hamptons since 1990, latterly with Maidenhead branch. The experience has not only been of a friendly nature, but their service and representation of my interests has always been professional, prompt and positive.Judy Palethorpe is the senior property manager at the branch and I wish to put on record my sincere and grateful thanks for all she has done to ensure the very best of outcomes for me over the many years.Thank you Judy!

Elaine · 2 June 2023

★★★★★ 5/5

Trustpilot

Great experience with Alex at Hamptons, Earlsfield

I have recently sold my house through Alex at Hamptons in Earlsfield. It’s a stressful experience and there’s always niggles, issues to solve and I found Alex to be highly responsive, engaging and solution oriented. There was no overselling/promising, just great comms and a straightforward approach. I have sold a number of houses and flats through other agents and this was by far the smoothest experience due in large part to Alex!

Anni · 21 December 2023