Grace Miller & Co Ltd reviews

★★★★★ 5/5

Google

Grace Miller has been our managing agent for just over two years, and now our residents’ association is, thankfully, back on solid ground, financially, legally, and in terms of compliance. As sole resident director, I personally value the steady support of their team, especially Ruth O’Reilly, our property manager. She offers a sound, practical approach to a wide range of situations, while keeping our day-to-day operations running smoothly. Their team has delivered consistently high standards throughout a demanding transition, reversing years of frustration and decline under previous agents. Grace Miller has made a significant difference to how our property and community are managed. Many thanks for their professionalism, integrity, and commitment!

Veronica · 23 November 2025

★★★★★ 5/5

Google

Just want to thank Lizzie for sorting out my key fob. It had been working for years, then when Grace Miller took over management it was deactivated for some reason. Whilst this was very inconvenient and irritating for me, I was impressed with Lizzie as she communicated with me daily as she tried to sort it out with the tech company. Communication is so helpful in these situations, as you feel listened to. Lizzie was 'on it' and it was solved within the week. Thankyou! Merry Christmas 🙂

Sharon · 22 January 2025

★★★★★ 5/5

Google

We are a small, modern, block, and have employed Grace Miller as our management company for the last 6 years. We've found them professional, responsive and easy to work with. They sorted out a number of gaps in our previous arrangements and have managed the day-to-day challenges well. Most important, when we faced serious issues concerning cladding and fire safety, they worked effectively with the freeholder and contractors to ensure the necessary major remedial work - which took a year - was conducted sensitively and effectively. We were looking for quality in a management company and believe we found it.

Stephen · 16 February 2026

★★★★★ 5/5

Google

We are a small estate in New Malden and we appointed Grace Miller after much consideration as our managing agents. We have been very satisfied with our decision. They have helped us to manage legal and difficult situations with good advice and practical help, also big projects and day to day issues. With their help we have reduced some costs such as insurances and account management services. A local company that is reliable and trust worthy.

Dee · 16 February 2026

★★★★★ 5/5

Google

Since Grace Miller took over the management of Cascades Court over a year ago, there have been significant improvements. The transition in the initial 3 months, managed by Director Johnathan Miller, was smooth and efficient. Property Manager David Underwood has been very attentive and responsive, making a positive impact on the overall management of the property.

Hkhoory · 25 December 2024

★★★★★ 5/5

Google

I have nothing but good things to say about Grace Miller. They have been out managing agents for several years now and I can't praise them highly enough. We were extremely dissatisfied with our previous managing agent. However, Grace Miller promptly resolved our issues and set us on the right path both financially and in terms of maintenance of the development, resident safety and legal compliance. For several years now, we've had peace of mind knowing we're in the hands of a professional, courteous and detail-oriented company. One that goes the extra mile to address even the smaller matters that truly make a difference to our residents. I would not hesitate to recommend Grace Miller - they've been fantastic.

Maddie · 24 September 2025

★★★★★ 5/5

Google

We have been really pleased with the work of the Grace Miller team. Specifically, they have: - Helped us unpick a difficult situation from our previous service provider - Improved communication with our members - Identified better ways of doing a number of things that have improved service &/or reduced costs All of this has been done with a very positive and professional attitude. I only wish we had switched sooner! Steve

Steven · 23 November 2025

★★★★★ 1/5

Google

I have rang with requests a few times and they’ll say they action it and never do. Even after I got bitten by a false widow,! Windows haven’t been cleaned in the block since I moved in over a year ago, so are filthy. Asked for access to my rooftop garden and still can’t use it. Shame as my block of flats are kept well other than this and my landlord is great and keeping my flat in order.

Dana · 27 June 2025

★★★★★ 5/5

Google

I would recommend, without hesitation, Chris Brewer and his team at Grace Miller to anyone thinking of selling their home and who wants a reliable and responsive service. My sale had its ups and downs when the original buyer pulled out after everything was agreed and i am grateful for the professional support provided by Chris and his team at what was a very stressful time for me and the achieving of a successful sale that soon followedPositiveResponsiveness, Professionalism

Henry · 27 October 2021

★★★★★ 5/5

Google

Having dealt with many other property managers over 20 years I have found Grace Miller to be highly effective and professional. I would be happy to recommend them based on their performance over the last two years. Long may it continue!

Henry · 16 March 2026

★★★★★ 5/5

Google

I value communication and transparency. Grace Miller & Co not only demonstrate that, the team are always kind and very understanding, paying attention to my needs. I have recently met with Julia who was pleasant, expressed warmth, and extreme professionalism, in her work ethic.

Olivia · 16 February 2026

★★★★★ 5/5

Google

Grace Miller has provided property management services to the 34 apartment block at craigside in Kingston upon Thames. During this time Grace Miller has always provided reliable and effective management, quick to pick up and resolve problems as they arise. I have found that they are always ready to listen, respond and then identify practical alternatives and recommend cost effective solutions. During the last 4/5 years they have overseen the implementation of a number of safety improvements including fire safety assessments, installation of lightening protection, CCTV security system, lift maintenance, major ventilation upgrades, improvements in garden maintenance and most recently making arrangements for the implementation of external decoration of the building. I would particularly like to express my appreciation to David Underwood who is the manager assigned to craigside property management and Sally Haresign (his very able predecessor). As a director of the building, I have always found David to be professional, friendly and ready to help, implementing projects efficiently and cost effectively. Best wishes and appreciation to him, Sally and Grace Miller for the new year. Bernard Walsh 👍

Bernard · 22 January 2025

★★★★★ 5/5

Google

Superb service from Chris and his team, never come across a harder working estate agent who is both genuinely engaged with the selling process and cares about what he does. Initially we weren’t sure about using an independent agent as we have used larger companies before, but the personal service we received made all the difference. The whole process was stress free, we were kept informed every step of the way and our property went under offer in less than 3 weeks after going on the market! Looking forward to Christmas in our new home. Cannot recommended Grace Miller highly enough. Thank you!

AA · 27 October 2020

★★★★★ 5/5

Google

I have lived in a building in Putney managed by Grace Miller for the last 12 years and have always found them to be polite, helpful and efficient. The building is very well maintained and any issues are always dealt with by them promptly. I wouldn’t hesitate in recommending them

Lily · 1 September 2025

★★★★★ 5/5

Trustpilot

Work well both with clients and service providers

I work with Grace Miller both as a property owner and a service provider and have always found their service excellent from both sides - they pay promptly, they respond promptly to emails and are polite and organised. No complaints.

Primi · 27 July 2026

★★★★★ 1/5

Google

I've received absolutely abysmal levels of service from Grace Miller. I have a noise complaint that is over two years old, and they have promised much and delivered absolutely nothing. On the few occasions I have received replies to emails, these have contained inaccuracies, contradictions and even provable lies. Grace Miller are common thieves, who shouldn't be trusted to run a bath, let alone manage property. Oh, and Diane, before you reply with a request to email you, I did so more than two weeks ago. You haven't replied.

Tom · 24 May 2024

★★★★★ 5/5

Google

Grace Miller has been appointed as managing agent for our building since 2014.Over the last 10 years we have had an excellent relationship as result of this major improvements projects taken place to keep the property in good condition. We have had 4 different agents since then, all were professional with comprehensive knowledge/expertise in this field. The most recent agent Lizzie Tebay who has taken over our property since 03/2024 is an excellent, professional,knowledgeable person and very keen on delivering high quality support/ service. I wish her all the success and progress in her career in this industry. Dr salah Tarighi

Salah · 24 May 2024

★★★★★ 5/5

Google

It was a great experience working with Chris and the team from Grace Miller. As first time tenants, we had a lot of questions and Chris was nothing but patient to explain all of it and made the transition smooth. Would definitely work with them in future as well for consequent rentals.

Raveen · 27 October 2022

★★★★★ 5/5

Google

I had the fortune landing into the professional hands of Chris Brewer. He has been honest and straightforward with me in the buying process. For me it was a long rocky journey with conveyancing but any time I needed help Chris went above …

Borislava · 17 April 2023

★★★★★ 5/5

Google

Our cleaning company has proudly worked as a contractor for Grace Miller for many years. We have worked for many different property management companies but grace miller have always stood tall, providing an excellent communication and personal service.

Jake · 25 August 2025

★★★★★ 5/5

Trustpilot

Excellent

Jonathan has always been so helpful and has set a really high standard for property management. Any questions or queries are answered swiftly and with an honest answer. I rate GM. I will be hopefully moving our block to Grace Miller later this year. Thank you.

Thomkat24 · 15 February 2026

★★★★★ 5/5

Google

Grace Miller have been managing our building very efficiently. Therefore, we have chosen them when we decided to rent our our flat. I would highly recommend them, especially Chris Brewer … He has been very professional and friendly. He's always been always and deal with the renting details very efficiently. Highly recommended!!

Andre · 27 October 2020

★★★★★ 5/5

Google

GraceMiller manages our 12 flat block in Wimbledon with care and attention. Jess, who is our account manager, service is first class - she is responsive, thoughtful, conscientious and proactive - especially so when the resident company has had to manage significant construction work by the freeholder. A great local company!

The · 24 October 2025

★★★★★ 1/5

Google

I phoned and was told no one was available, and was asked to send an email, which I did. I never heard back.

Matt · 25 August 2025