Featherstone Leigh Kingston Upon Thames reviews

★★★★★ 1/5

Google

Myself and my flatmates found Featherstone Leigh to be very, very poor in the managing of our rental period spanning 3 years. A severe lack of professionalism in both communication (breaching GDPR by including random email addresses alongside or instead of those relevant, poor responsiveness to maintenance issues including a lack of hot water or the need for pest control, as examples) and attitude (coming for viewings of the property without the consent or knowledge of those staying in the property and then being rude and defensive when challenged) frustrated us greatly throughout our time with them, and there appears to be a negligence in their responsibilties for those renting through them. In ending our tenancy, they did not appear to be aware of the requirement to provide invoiced evidence of anything chargeable, and when challenged on the absurd cost of deep-cleaning they provided an email-contained text breakdown that didn't contain adequate detail before stating we could not procure another company to conduct the clean and these prices were final. Poor all-round, in essence, and disappointing to see such low standards be so evidently acceptable with an organisation such as this. Stay away.

Joe · 11 October 2022

★★★★★ 5/5

Google

This is now the second time I have used FL and have just completed on the sale of a house through them. Despite all of the disruption caused by the fourth wave of the pandemic they were able to source a buyer on first viewing. They delivered yet again. Featherstone Leigh achieved more in one day through the sale of my property than another very well known competitor was able to do in 3 months. Excellent service, no hassle. I highly recommend them.

Clive · 11 October 2022

★★★★★ 5/5

Google

We recently sold our house through Featherstone Leigh, dealing primarily with Charley. If there was an option to rate them 6 stars I would! Charley (and indeed every member of the team) was friendly, polite, knowledgable, helpful and professional at all times. A real pleasure to deal with. We sold our house some 4 months before finding a property to purchase and it is only because of Charley that our buyers were kept happy enough to wait for the chain to be complete. I wouldn’t hesitate to recommend Featherstone Leigh and would very happily work with them again.

Susan · 14 June 2022

★★★★★ 5/5

Google

I was shown a property by Stephen Lowe of Featherstone Leigh, that we ultimately purchased. He added to the charm of the place in the way he presented it with his natural attentiveness and personal warmth. Throughout the process he was diligently assisting smooth passage regardless of where he was and how busy. He helped make the stress of moving into an excellent experience for which we are most grateful. 10 out of 10 for Featherstone Leigh.

Desegrons · 11 October 2022

★★★★★ 1/5

Google

Why are your work computers visable from outside? Do you think you are such an important realtor that GDPR legislation doesn't apply to you? Or is it that you simply don't value your customers and clients enough to protect their personal information accordingly? It says everything about you as a company to be honest. Fix your GDPR breaches immediately or expect a civil suit to be brought against you.

Co · 14 June 2023

★★★★★ 5/5

Trustpilot

Excelent hard work.

Excelent hard work. Very good stuff. Very friendly and kind. Many thanks to Daniela and Erika.

Elko · 9 October 2023

★★★★★ 5/5

Google

We recently sold our house through them and we found the staff friendly and efficient. Matt and his team kept us well informed about viewings and offers and secured us a great buyer and price. We were impressed with their service and would definitely recommend them.

Jenni · 15 June 2017

★★★★★ 5/5

Google

We sold and bought through Featherstone Leigh and had a really positive experience. They have a really solid team that were a pleasure to deal with - huge thanks to Matt, Charley, Stephen and Richard

David · 11 October 2021

★★★★★ 5/5

Google

Purchased a house through the Featherstone Leigh Kingston office in March 2017. We were very impressed by Matt and his team. They were very good at keeping us informed and helped to make the stressful experience of house buying much easier. We would recommend them.

Sophie · 15 June 2017

★★★★★ 5/5

Google

Overall my experience with Stephen has been extremely positive. His skill and knowledge when showing me properties is second to none. Stephen is a credit to the company. Keep up the good work.

Mike · 11 October 2021

★★★★★ 5/5

Google

A a first-time buyer I found this to be a very professional and friendly service. Communications were good and the purchase went to plan and on-time. All in all a very positive experience.

Robert · 11 October 2021

★★★★★ 5/5

Google

We bought a house through FeatherstoneLeigh in Feb 2018. Their service was outstanding. Matt and his team helped to smooth over what was quite a difficult process, offering advice, reassurance and importantly - accurate information. I do not hesitate in recommending them.

Jenny · 15 June 2018

★★★★★ 5/5

Google

We purchased our first home through Featherstone Leigh just recently. We obviously don't have anything to compare with, but from our perspective everything went really smoothly, from the first viewing (where we were shown around by a lovely young man called Stephen who was enthusiastic without being over-bearing) all through to completion. Featherstone Leigh were always quick in passing on any questions we had and getting answers. They also provided prompting which was helpful whenever we'd forgotten to do something, or if our solicitor was being slow. We were mostly in the hands of Matthew Aboud, who was great. Very professional, very responsive and nicely enthusiastic when it became clear things were going well. All this meant we completed in good time and are now very much enjoying our first home. We would highly recommend this company for the overall experience.

Michael · 11 October 2021

★★★★★ 5/5

Google

Going in to my 6th year of using kingston featherstone leigh. Highly recommend as a letting agents, laura and Penelope are superstars to deal with ,great advice, very professional, very friendly and a real pleasure to do business with .Very prompt on the phone ,answering all my queries and worries and really felt they had my best interests at heart. Always managed to get a new tenant in a very quick turn round time .I look forward to dealing with them for years to come.

Mr · 11 October 2021

★★★★★ 1/5

Trustpilot

Despite being bullied out of a job by a…

Despite being bullied out of a job by a homophobic manager, I never received an apology from Polly the Managing Director. Instead she chose to spread gossip and lie

Alex · 6 April 2025

★★★★★ 5/5

Google

Going in to my 6th year of using kingston featherstone leigh. Highly recommend as a letting agents, laura and Penelope are superstars to deal with ,great advice, very professional, very friendly and a real pleasure to do business with .Very prompt on the phone ,answering all my queries and worries and really felt they had my best interests at heart. Always managed to get a new tenant in a very quick turn round time .I look forward to dealing with them for years to come.

Mark · 14 June 2021

★★★★★ 5/5

Google

We purchased our first home through Featherstone Leigh just recently. We obviously don't have anything to compare with, but from our perspective everything went really smoothly, from the first viewing (where we were shown around by a lovely young man called Stephen who was enthusiastic without being over-bearing) all through to completion. Featherstone Leigh were always quick in passing on any questions we had and getting answers. They also provided prompting which was helpful whenever we'd forgotten to do something, or if our solicitor was being slow. We were mostly in the hands of Matthew Aboud, who was great. Very professional, very responsive and nicely enthusiastic when it became clear things were going well. All this meant we completed in good time and are now very much enjoying our first home. We would highly recommend this company for the overall experience.

Michael · 14 June 2021

★★★★★ 5/5

Google

The lettings team at Featherstone Leigh Kingston Branch have acted for me over a number of years and most recently in a new letting for a flat in Surbiton, led by the manager Laura Emery. . In particular, Laura showed that she is a dedicated letting agent on top of her brief, and gave prompt and knowledgeable advice which ensured that we achieved the best outcome. I am highly satisfied with the first class service I received.

Richard · 11 October 2021

★★★★★ 1/5

Google

Why are your work computers visable from outside? Do you think you are such an important realtor that GDPR legislation doesn't apply to you? Or is it that you simply don't value your customers and clients enough to protect their personal information accordingly? It says everything about you as a company to be honest. Fix your GDPR breaches immediately or expect a civil suit to be brought against you.

Corie · 11 October 2022

★★★★★ 5/5

Google

I have recently completed the purchase of a property with Featherstone Leigh. Matt was very helpful and attentive at all stages of the process and I would be happy to recommend to others.

H · 27 August 2020

★★★★★ 5/5

Google

Outstanding service and very friendly staff. Jade is an excellent professional with a great knowledge in real estate. She helped me with all the procedures renting a flat and was always happy to answer my questions.

Elena-E · 15 June 2019

★★★★★ 1/5

Google

Unfortunately I have been a tenant in a property managed by Feathertstone Leigh for 2 years and I have had errors and non-responsiveness nearly every time I have been in touch with them. If they are not getting a fee from the process they will to the utmost to not respond to you, having to chase them numerous times for each issue. Engineers turning up unannounced (during coronavirus, too), and then when contacted to let them know they would put the blame on the engineer. When originally signing contracts with them, they sent our documentation to two other people on two separate occasions. Constant spelling errors in contracts. When we left the property we were told to leave the keys in the office and the letting agents would contact the new tenants to arrange them collecting them the next day however I then had the new tenants contact me as they had received no contact from FL and were worried about how to access the property as their office had closed for the evening. The next day when they moved in FL gave them the incorrect keys twice. These are only a few of the many issues I have encountered and with them. They have consistently been so unprofessional and having lived in numerous rented properties this is the worst experience I have ever had with a letting agent. If you are a landlord and looking for someone to manage your property horrendously and never respond to your tenants then look no further.

Louisa · 11 October 2020

★★★★★ 5/5

Google

I have recently completed the purchase of a property with Featherstone Leigh. Matt was very helpful and attentive at all stages of the process and I would be happy to recommend to others.

Henry · 14 June 2020

★★★★★ 5/5

Google

We found the process of letting a property through Featherstone Leigh really easy. They use digitised processes wherever possible, meaning greater efficiency and less hassle all round. Rachel and Sarah were also really helpful and personable throughout.

Maeve · 15 June 2017