Trusted Agent profile · Kingston Upon Thames · Surrey
Verified
★★★★★
2,192 reviews across 1 platform
4 Wood Street, Kingston Upon Thames, Surrey, KT1 1TX
Part of Dexters, see every office.
Dexters's office in Kingston Upon Thames, Surrey, at 4 Wood Street, is rated 4.9 out of 5 across 2,192 reviews on 1 platform, including 2,192 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleExcellent communication from Sales team. Keeping us informed of viewings and feedback. Dawn, Sales Coordinator dealt with us once sale agreed, advising of next steps, updating us at different stages. Would definitely recommend as service has been exceptional. Thank you 😊.
Many thanks for taking time to give the team feedback, we look forward to assisting you in the future.
5/5
GoogleI'm so thankful to Ayca for all the help she gave us to find the wright place for us , super happy with the service as she handled everything for us , definitely will racomend it.
Dear Alessandro, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
Googlei've been in touch with mia today regarding information on a property and scheduling a viewing. i found mia extremely easy to talk to regarding my search and the information given to me was super helpful.
Dear Sophie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleBobby was incredible welcoming & informative. He had excellent knowledge of the property, sellers situation & surrounding areas. He gave us plenty of opportunity to view & revisit areas of the property
5/5
GoogleDexters is one of the best estate agents in Kingston and I would also recommend Taylor McNeil if you while are for a property to rent in Kingston area - very professional, knowledgeable, responsive and friendly. He took the time to understand our needs and budget, and offered multiple options within our budget. Five stars for the outstanding services.
Dear Ken, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
GoogleThe sales team has done a fantastic job, a big thank you to Harvey Barton who went above and beyond. Excellent communications and client focus, this is all we need
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleA big thank you to Sophie for her efforts, a fine example to the industry.
Dear Jay, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleI had an excellent experience working with Anisa at Dexters. From the very beginning, she was professional, knowledgeable, and incredibly responsive. She kept me informed throughout the entire process, answered all my questions promptly, …
Dear Amin, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleIsabella Briley was extremelly helpful in helping us book viewings for the properties we were looking. Well done!!!
Dear Lucky, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleSophie is the best agent! I highly recommend this company, they truly know what they’re doing and had answers to all of my questions. I feel so lucky to have found them! Steven ☕️🥑🙏🏻😊 …
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleTo Dexters Kingston Team, I just wanted to take a moment to share how absolutely incredible Bella has been …
Dear Hiba, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Isabella. Please do not hesitate to contact us again. Kind regards, Asma
5/5
GoogleReally smooth and transparent service. Alex Fraser was exceptional during our process of trying to find and secure a rental property. We were based overseas so felt we were taking a risk securing a property without actually seeing it ourselves. Alex was extremely accommodating in allowing family to view the property on our behalf. And then provided very knowledgeable and transparent advice while we finalised our offer.
Dear Jack, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters helped us finding our new house. I am proud to say that I am a happy customer of Dextes. Right from viewing till getting keys everything was perfect and quick. Referencing which took ages with other agency was done within minutes. …
Dear Anu, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
1/5
GoogleHorrible. Been a tenant in their property for 4 years. Came to us moving out and they tried to deduct a significant amount for a professional clean, which we already had done when we moved out. When I sent the invoice of the clean and asked why we were being charged I was told by an agent the inspection was by a third party service and was OTT so they’ll have a look at it again. Bearing in mind, when we moved in the place was in an unhygienic state and when we requested for it to be cleaned, it took 3 weeks for them to get someone out. As no one was going to live in squalor for almost a month, we had done the majority of the cleaning already. I was told to remove a few of my things I left behind, which is fair enough, but also remove the landlord’s furniture which he for some reason forgot he owned, and if we did, it would be a negotiation point for getting our whole deposit back. For years we’ve had issues not looked at, not replied to, not had anyone come to see. Wet marks and mild mould, a fire due to the filter in the cooker hood not being changed when we moved in (?????) and a number of other things. It’s going to be about 6 weeks since we moved out that we get our deposit back. The only reason we didn’t take this further legally is because we just want to be done with them. Absolutely appalling.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
1/5
GoogleI signed a contract with Dexters and rented more than 3 years, but I haven't received my deposit for nearly 2 months. Although the inventory check has been completed, they do not respond to my email inquiries. Kingston has many foreigners coming to find housing, but if you are coming from abroad, I would not recommend this place. If it’s your first time renting in the UK and you choose to use Dexters, I think you will experience a lot of stress.They neither provide any assistance nor even reply to emails.
Dear Sookhyun, It is disappointing to read that you have not received a five star service from our Kingston office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards, Asma, Customer Relations Team
5/5
GoogleI am so glad that I sent an enquiry to Dexters with a rental property in Kingston upon Thames and Kelsey picked my case. Since then, she has been so helpful by providing us different options and arranging review for us. She is not only professional in her field by giving us advice on the flat hunting process, at the same time, she is such a cheerful person and good at listening. If you are in search of a property, do reach out to Kelsey as she will be able to help you with it.
Dear Hui, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleI recently went out to view a property with a friend of mine who is looking to buy. William Gladstone-New from Dexters in Kingston showed us the property and he was fantastic, very knowledgeable of the local area and gave us a great understanding of the local market and also had lots of good recommendations. Off the back of this my friend made an offer and William got it accepted. If you are looking to buy or sell a property, you'll be in safe hands with him. 5 stars all round.
Dear Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleJosh from Dexters Kingston was very helpful in our rental search. I would highly recommend to get in touch with him if you are looking for properties in or around Kingston area.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleWe had a shaky start with Dexters, but Emily worked tirelessly to get our house sale over the line so overall pleased with the service. They will highly likely overprice your property, and then try and pressure you to take a bigger reduction than you’re comfortable with, telling you it won’t be enough reduction when they’re the ones who priced it begin with. We resisted, and accepted an offer at a price we set. They’re more expensive than other agents but after the sale is agreed is where they provide their value. We previously listed with a different (cheaper) agent and wished we’d gone with Dexters first time. Thanks again Emily!
Dear Georgina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emily. Please do not hesitate to contact us again. Kind regards, Asma
5/5
GoogleI want to recognize and appreciate all the support and collaboration from Mia on this process. Client oriented and well detailed explanations.
Dear Giana, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mia. Please do not hesitate to contact us again. Kind regards, Asma
5/5
GoogleGood communication and responsive service. Emily H is very friendly and pays attention to details. She provided excellent follow up and considerate service , which allows me to share more comments and requirements on property search
Dear Yolander, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleWe are very happy with the service provided by Dexter's at Kingston, especially James Antonio and David Fisher. James was very helpful and patient with us when a property we wanted fell through. He understood what we were looking for and was key in soon finding our new home. He's is friendly and responded to any enquiries quickly. David Fisher progressed our purchase. He also was quick to respond to queries from us and keep us informed of what was happening in what became quite a complicated chain. He was in constant contact with the vendors and every other agent and even our solicitor was impressed! Overall the service provided was very good. Thanks to the team, Berni and Miri
Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMansons have been brilliant with working with us when renting number of properties. Particularly Kirstey who has worked tirelessly to help and has been a constant source of communication. The processes for renting the properties have been clear and Mansons are always on hand to deal with any queries. Would definitely recommend!
Tom thank you so much for taking the time to share your positive experience with Mansons and leaving valuable feedback in the form of this 5 star review. We are thrilled to hear that Kirstey and our team have provided brilliant support throughout your rental process. Clear processes, constant communication, and prompt handling of queries are priorities for us, and we are glad that we were able to meet your expectations. Your recommendation means a lot to us! If there's anything else we can assist you with in the future, please don't hesitate to reach out.
5/5
GoogleElla was very helpful, polite and professional
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Kingston Upon Thames won Platinum.
