Trusted Agent profile · Kingston Upon Thames · Surrey
Verified
★★★★★
2,192 reviews across 1 platform
4 Wood Street, Kingston Upon Thames, Surrey, KT1 1TX
Part of Dexters, see every office.
Dexters's office in Kingston Upon Thames, Surrey, at 4 Wood Street, is rated 4.9 out of 5 across 2,192 reviews on 1 platform, including 2,192 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleBella was really helpful in helping and dm had a very friendly attitude.
Dear Ravneet, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleThank you Bobby. Very knowledgeable on the area, gave great advice
Thank you for your kind words, Claire. We're delighted to hear that Bobby provided you with great service! Thanks, Joe.
1/5
GoogleI DEEPLY REGRET CHOOSING THIS AGENT. Our property purchasing experience with this agent has been frustrating. Initially, Emily was friendly and helpful, until our offer was accepted. After that, Dexter refused to taking the property off the market or labeling it as Under Offer, citing their own company policy. Only when we threatened to pull out did they finally comply. We were also promised that the official sales memo would be sent on a specific day. Our solicitor waited the entire day, but by 7 PM, there was still nothing. When we asked Emily, she casually said she was too busy with viewings to return to the office, without any prior notice to us for the delay. When we expressed our dissatisfaction, she even called us rude. During a follow-up viewing, Mustafa (another staff in Dexter) told us that the extractor hood fan was "smoke-sensitive" and wouldn’t start working unless there was a lot of smoke. However, we later discovered that other flats in the same building had hood fans that worked immediately when switched on. If you are a first-time buyer and insist on choosing this agency, I recommend consulting friends or colleagues who have experience buying property. Some of practices in this Dexter branch are quite different from most other local agents. There are many properties available. If you don’t want to add extra stress when buying a home, then just DO NOT choosing Dexter.
5/5
GoogleWe have had a wonderful experience with Emily Healey, she was very open and honest. She also kept us informed throughout the process. Thank you Emily.
Dear Nemo, We really appreciate you taking the time to leave such lovely comments about Emily. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GoogleWould highly recommended! Joe and Gio were always on hand to help and were professional, efficient, and friendly throughout the entire process.
Thanks Tom you for your kind words and for taking the time to share your experience! We're delighted to hear that we provided you with professional and friendly service. If you need anything in the future, please don't hesitate to reach out. Best regards
5/5
GoogleFantastic experience from start to finish. Big thank you to Anisa for her excellent service!
Dear Jerry, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleSophie was really helpful with our search this morning. thanks so much.
Dear Mandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleAyca was extremely helpful throughout. I’d highly recommend her to anyone looking to rent.
Dear Liam, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleSophie was very helpful and thorough throughout my property search, I would definitely recommend Dexters!
Dear Charlie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleAnisa was consistently polite, professional, and very helpful during my home search process. Thank you!
Dear Esil, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI had a viewing with Kelsey Hargan and she was so lovely. Although that property wasn't suitable for me. Selsey was patient and really listened to what we were looking for. And she has been in contact with me with more suitable option.
Dear caraina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleIt was really a nice part of my search to deal with Dexters Great service with no delays and prompt response… I have to mention that Isabella Briley was so helpful and professional. I would really recommend her to anyone looking to buy/rent
Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI have had a great experience with my estate agent Alex Fraser so far. He is very professional and knowledgeable about the market. He is always available to answer all my questions. In the short amount of time I have had with him so far, he is going above and beyond to help me find a property that it best suited to me! I highly recommend Alex and Dexter's for anyone looking to find a rental property, buying or selling!
Dear Barbara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJoshua from Dexters Kingston is amazing! I’ve been looking for a good home around Kingston, he’s been extremely efficient, kind, and helpful. When I asked his thoughts before the offer he gave me great advice about the offer to the landlord. He contacted our landlord immediately and made sure we got the best deal possible. Plus his manager Sonia was amazing as well. She fixed our procedures asap. I highly recommend his services. Thank you, Joshua, Sonia and Dexters for your quick and hard work!
Dear Adem, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI cannot rate Sonia and her team highly enough. As far as Property Management goes, she and her team have been by far the best I've dealt with. Her willingness to solve issues in a timely manner and her fantastic communication skills have made it very easy to lease my property. I recommend that anyone looking to lease or rent their property in Kingston Upon Thames go to her and her team before going to any other real estate agent. What they do and how they do it makes the landlord's life so easy, especially if you are overseas. Their willingness to work around your time and their knowledge and understanding of the local area are second to none. The whole experience has just been World Class!
Dear Eric, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI spoke with Ripon today regarding the Propertymark Commercial qualification, and he was exceptionally helpful from start to finish. He explained everything clearly, walked me through the updated qualification structure, confirmed my exemptions, and made the whole process extremely simple and stress-free. His communication was concise, professional, and genuinely supportive, exactly what you want when navigating something as confusing as qualification registration. Thank you, Ripon. Brilliant service and highly recommended.
Thanks for sharing your experience and we have shared your feedback with the team so they can pass it on to Ripon.
5/5
GoogleGreat service from Dexters Kingston! Alexandra Nelson was extremely helpful, responsive, and made the whole process smooth and easy. Highly recommend her and the team!
Dear Valentin, Thank you for your kind comments regarding Alexandra and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleWould highly recommend using Dexters. Maddie was amazing!
Dear Millie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleDexters have been helping me in my search for finding a flat to rent. Their communication is amazing, they reply to emails really quickly and call if there are any updates which I really appreciate. Bella sent me some options which ticked all my boxes, and I'm looking forward to viewing some of them!
Dear Amelia, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleReally good experience. Anisa was easy to deal with, kept me updated, and made everything simple. Would recommend.
Dear Kelsey, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleAmy was so helpful & guided us with everything. From start to finish she made the process easy
Dear Joanna, We really appreciate you taking the time to leave such lovely comments about Amy. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GoogleAnisa was incredibly helpful throughout my rental search and was always available to answer any questions I had.
Dear Neo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMainly dealt with Ayca and Amy who provided excellent service and were very friendly.
Dear Kai, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleAlfie is the best agent I have ever worked with. Ours was a 'not so simple' case and he made sure that everything gets done. Really professional and cooperative. Keep up the good work.
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Kingston Upon Thames won Platinum.
