Trusted Agent profile · Kingston upon Thames
★★★★★
1,975 reviews across 3 platforms
20 Claremont Road, Surbiton, KT6 4QU, Kingston upon Thames, KT6 4QU
Dexters New Homes's office in Kingston upon Thames, at 20 Claremont Road, is rated 4.3 out of 5 across 1,975 reviews on three platforms, including 135 Google reviews rated 4.9.
135
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,839
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
1/5
TrustpilotWell despite my less than glowing…
Well despite my less than glowing review previously and being advised by Asam in Customer Relations that an Area Director would call to deal with my complaint, no one has contacted me to discuss or to take our complaint seriously - this lot are a total shower. Our property is a high net worth property and well in to seven figures. I wouldn’t trust this lot to sell a dolls house for me
5/5
TrustpilotEunice Sona was very responsive with…
Eunice Sona was very responsive with helping us, we manage to rent a lovely flat thanks to her!
Dear Amelia, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent!!
Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!
Dear Frank, It’s great to hear that you have had a brilliant experience with Daniel. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnprofessional and unhelpful
This company needs to be regulated more closely: 1) leaving properties up on searches (Rightmove and Zoopla) that have already been leased; 2) insisting that the market is only accepting 2-year leases; 3) organising home viewings with rude and unwilling employees; 4) sending out emails not related to our search and calling randomly at all hours. Nobody in any of these offices (Teddington, Surbiton, Twickenham etc) were helpful or ambassadors for their brand. Very unimpressive and lots of change required.
Dear Max, Thank you for your feedback. We are disappointed to read your 1 star review. I have forwarded your comments on to the offices. Please do not hesitate to contact us in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️
Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.
Dear Adlan, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotWorst Estate Agents in London
Worst Estate Agents in LondonI have been in London for 5 years and Dexters are by far the worst estate agents I have used. They have kept all my deposit money and charged me for a £400 professional cleaning service after I already paid for one before leaving my flat. The flat was apparently professionally cleaned before I moved in, however there was dust in the cupboards and on the floors and marks on many of the walls. It's been over a month and they are still holding my deposit even after I have spoken with the landlord who has said that they are happy with the condition of the flat, and that it's Dexters who are trying to take money off me.
Thank you for your feedback, naturally we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Comms
Thank you Jessica for your amazing communication and urgency when we needed a new boiler!
Dear Clementine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSwift and efficient
We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟
Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma
5/5
TrustpilotAlthough I seem to have been dealing…
Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAttentive and timely support
I have been using Dexters as property manager for my flat in London for a few years. Their agent, Graziana, has been particularly helpful. She is attentive to details and consistently responds in a timely manner. This level of care and efficiency is appreciated and makes managing my property from a distance much easier. I would recommend them for their reliable service.
Dear Marco, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRuby was so helpful and so lovely! Helping me find my dream home 🥰 …
Dear Cara, Thank you for taking the time to leave a lovely review regarding Ruby. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRuby was a great agent to work with when buying my first flat, thank you!
Dear Lizzie, Thank you for taking the time to leave a wonderful 5 star Google review. Ruby will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAfter 3 months of searching I am not sure how Nick Still got my contact, but he definitely hit the nail on the head showing me just 2 properties of which I bought one! I couldn't be happier, the perfect property and the way that Nick handled the whole process was great, a pleasure to work with, super professional and relaxed. Thank you!!
Dear Marcela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotTia _ Exceptional customer service
Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.
Dear Alessia, t’s great to hear that you have had a brilliant 5 star experience with Tia. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleReuben was a fantastic help in securing me my first ever flat! He truly bent over backwards for me and left no stone unturned which is such a comfort and a help when going through such a stressful time. Would highly recommend!
We are really pleased to read your positive review regarding the service from our New Homes Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotPrompt, accurate communication.
We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.
Dear Paul, Thank you for taking the time to leave a 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlistair Maclean - Hampton office
Alistair Maclean in the Hampton office has been an absolute pleasure to work with on a recent sale. Always available to help at every stage of the transaction and keep the sale moving. As a solicitor, Alistair's proactive attitude and solutions based approach was refreshing. Alistair's input was a significant factor in achieving a result for all parties and I cannot thank him enough for his efforts. Highly recommend!
Dear Raam, Thank you for taking the time to leave a wonderful 5 star Google review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotWhat a good and bad experience with Dexters Surbiton?!
I have rented a house through Dexters Surbiton Estate Agents and have some issues with them for over 2 months. So i decided to leave a 1 star review here and i got reply from them within a day. Their branch manager Tom Lelyveld jump in and handle my case. I'm appreciated his efficiency such as one main issue been struggling over 2 months and not even have a little progress but Tom just takes 3 days to solved.Of course I'm not satisfy with the renting process but I must give 5 stars to Tom Lelyveld.
Dear Joe. We are thrilled to read your updated 4 star review. Thank you for taking the time to leave such positive feedback. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDealt with Sonia from the Kingston…
Dealt with Sonia from the Kingston branch, who helped me with some troublesome tenants. The process was dealt with in a swift and professional manner! Thank you - really appreciate the support! Highly recommended!
Dear Susan, thank you for your 5* review. We are pleased to see that you received great service from Sonia in our Kingston office. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotMonica - West Hampstead branch
Monica at the West Hampstead branch has been exceptional at being on hand to help and going the extra mile to help us resolve issues and make our experience stress free. We always felt she was fighting our corner and taking care of our needs rather than being a faceless estate agent. Thanks!
Dear George, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI can’t fault Jessica Beau Wright since…
I can’t fault Jessica Beau Wright since she is my property manager I know I am in safe hands. She has been very helpful and responsive at everything I’ve needed. I am extremely at ease and am very pleased with the way Jessica handles all the issues with the property and I appreciate that she always keeps me in the loop. Thank you
Dear Liv, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Dexters…
I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.
Dear Jimmy, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
4/5
TrustpilotZendeca is our agent and has been…
Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly
Dear Elaine, Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAgent never showed up to house viewing
Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!
Dear Eni, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
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