Dexters New Homes Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Services provided to us have been great

Services provided to us have been excellent and we couldn't be happier. Hannah, Alistair and Alex have been cooperative helping us at every turn making sure we were informed all the way. They've been professional and patient the whole time, simply couldn't ask for more

Regina · 15 November 2024

★★★★★ 5/5

Trustpilot

Alistair was a pleasure to work with…

Alistair was a pleasure to work with and would highly recommend to anyone!

M · 2 February 2024

★★★★★ 1/5

Trustpilot

I only put 1 star because 0 wasn’t an…

I only put 1 star because 0 wasn’t an option.I tried to buy a property through Dexters Kensington and it was a nightmare!The agent Manon pressured and harassed me to deposit a 200K non refundable deposit knowing well that the seller was ready to close the deal with another buyer...She let me waste my money and time , arranging surveys ( that she initially said I didn’t need ) , luckily i insisted and got one anyway ... and after nearly a monthly of stressing me daily she didn’t even bother calling to tell me that the flat had been sold .So I was left with thousands of £ in bills to pay .I will never deal with Dexters again and I will make sure to inform everyone I know !

Elsa · 30 June 2022

★★★★★ 5/5

Trustpilot

Dexters Clerkenwell

Great team at Dexters - especially Zelda, Bailey and James. Very efficient and diligent in their work.

Dawn · 31 October 2023

★★★★★ 5/5

Trustpilot

You don’t know you have a bad agent

You don’t know you have a bad agent, until a good one takes over. Our flat was on the market for 3 years with another agency in tooting, a frustrating time with little info or plan shared. We were blown away by Alice, Gaz, Esta, Elliot, Margaux, and Michael. They were tenacious experts who brought new ideas and approach to the table… we sold within 6 weeks. I particularly want to highlight the support offered post-offer. Their sales support was exceptional.Thank you to the whole team!

Ashton · 22 June 2022

★★★★★ 5/5

Trustpilot

Rasel has been a wonderful help with…

Rasel has been a wonderful help with the process of renewal, it was handled professionally and smoothly therefore I highly recommend.

Sofie · 14 July 2023

★★★★★ 5/5

Trustpilot

Best for rentals and property management

I have dealt with Dexters for years and have been mostly happy overall. To be honest, the quality of service always depends on the individual. Other than a couple of notable exceptions, nobody,does it better for rentals and property management.Buying, selling and renting out property (particularly the latter) are all extremely stressful activities and so it is important to have reliability, peace of mind, and trust. Lindsey BH on the property management team is second to none and we are so please to have her managing one of our properties: she manages to be super responsive, pre-emptive, efficient and caring , an all with professionalism and a smile.Definitely recommend Dexters overall for property management and rentals.

David · 19 June 2022

★★★★★ 2/5

Trustpilot

Dexters don't care about your time

Dexters has a lot of great property listings on their website, zoopla and other places. I called in to check on a few and to my surprise, out of 6 listings 5 of them were off the market. They don't seem to bother to take out good properties, probably to get you to call them.Once I got on the phone, a very nice lady chatted with me about their available listings and send a comprehensive follow up email. Within an hour, I've booked a viewing for next day in the afternoon and I receive a confirmation email. I turn up to the property the next day and since there's no one around, I give them a call. After quite a bit of waiting time they end up telling me the property is off the market since the morning and they forgot to cancel my viewing. I've wasted a good hour on the tube and took time off work for this. But don't worry dear reader, I've got another hour of tube on the way back to write this review for you. Definitely not a serious letting agency in my opinion and won't be dealing with them in the future.

Paul · 15 June 2022

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi has been extremely…

Jadasa Andjadiumi has been extremely helpful and responsive getting all of our issues fixed. Thank you!

Alexander · 16 November 2023

★★★★★ 5/5

Trustpilot

Quick process / Got just what I was hoping for

Quick process / Got just what I was hoping forJoe Read and his staff at Dexters Broadway Market worked at incredible speed to get viewings organised and found me ideal tenants. This was my first experience letting my flat and Joe patiently explained every step of the process. I wouldn't hesitate to engage their services again in the future.

Carl · 3 March 2024

★★★★★ 1/5

Trustpilot

Dexters Clapham absolute nightmare!

Dexters Clapham - absolute nightmare! I should of heeded the warning signs at the beginning, they failed to give the tenant end of tenancy which meant the tenant had to stay an extra month then refused to pay for that months rent; Dexters have taken no responsibility for this, their communication is poor to non-existent. I paid for a check-out but had no response after 3 emails; the 4th email I advised them to cancel at 10am and I would do the check-out myself however, they still went ahead at 1pm and did the check-out. The tenant moved out on 4th May 2022 and I'm still waiting for a refund for the check-out. I have tried to contact them numerous times by phone and get nowhere, I even go into the branch and get fobbed off. I do not recommend them whatsoever... too many excuses and no one taking control and resolving the issue.

Mark · 1 June 2022

★★★★★ 1/5

Trustpilot

I wish I could give them no stars

I wish I could give them no stars. Dexter's literally left us homeless. They showed us a wonderful flat, we were approved and paid eye-watering amounts of deposit to secure the letting. Once we had signed the agreement they called us the day before the move to tell us that actually, the landlord never signed the agreement. We had broken our lease that was due to end just 2 weeks after we moved into the new flat. The landlord would not extend, so we had less than 2 weeks to find a place to live and move. We lost significant sums to booked removal services and so much more. Dexters did almost nothing to help us. All they had to do is get the landlord to sign the agreement when they told us we were approved -- and they didn't. They took absolutely no accountability. Never ever trust them.

Beth · 31 May 2022

★★★★★ 5/5

Trustpilot

Amazing estate agent!

If you're looking to buy or sell in Hampstead I would highly recommend George Calderara. He has been excellent and will be using him in the future when looking to sell or buy again.

Rebecca · 17 February 2022

★★★★★ 5/5

Trustpilot

George Calderara

George Calderara was fantastic in advising me about buying a house. Being a first time buyer, I needed to speak to an agent who was knowledgeable so I am so glad I found George!

Steve · 17 February 2022

★★★★★ 5/5

Google

Words fail to express our gratitude to Nick Still for recently assisting us to purchase a property in New Malden! His enthusiastic support, professional knowledge, excellent work efficiency, thoughtfulness and patience are greatly appreciated by me and my family! Well done, Nick!

Rowena · 19 December 2024

★★★★★ 5/5

Trustpilot

Aarati has been so great and helpful

Aarati has been so great and helpful, always keeping me informed with updates and any information I needed.Highly recommend this agency!

Grace · 30 June 2023

★★★★★ 5/5

Trustpilot

Flat purchase experience

We recently purchased a flat via Dexters in Muswell Hill and were very happy with the service we received. Our contact Roland responded promptly to all our enquiries and requests and generally maintained communication and liaised with the seller for us throughout the process which definitely reduced the stress of our purchasing experience

Jane · 21 June 2024

★★★★★ 5/5

Trustpilot

Dexters do a great job managing my…

Dexters do a great job managing my property, particularly Donalina, who is very efficient and very friendly

Mr · 11 October 2023

★★★★★ 5/5

Google

Nicholas still has been an absolute star in supporting us to find the perfect place! Met him back in November and whilst that property didn’t fit, I decided to keep in touch with him as he was very tentative and supportive with helping us find the perfect place! If you contact dexters, ask for Nick Still!

Ghulam · 25 April 2024

★★★★★ 5/5

Trustpilot

Donalina has been really helpful…

Donalina has been really helpful managing tenants in our rental flat in Kingston. She is professional and knowledgeable, we are very happy with the service.

Emma · 20 February 2023

★★★★★ 5/5

Trustpilot

I cannot praise the team at Dexters at…

I cannot praise the team at Dexters at London Bridge enough. I approached them as my then tenants were due to move out just after the first covid lockdown and the market was suffering. My other estate agency could not find tenants for me. Dexters were working in the office and after office hours whilst my other agency were only coming into the office only once a week and doing virtual viewings. After I made the switch, Dexters found me tenants very quickly, and I only ended up with a 1 week void. Every member of staff that I have spoken to has been really helpful and friendly. This year my current tenants are due to move out soon. Dexters have new tenants ready to move in right away for me. Very impressed with the service. Wish I had found them years ago. Would highly recommend. Thanks especially to Bobby, Alex, Tony and Ida whom I have dealt with on a regular basis.

Julia · 16 May 2022

★★★★★ 1/5

Trustpilot

The absolute worst estate agency.

We had the dreadful misfortune of renting a property from Dexters. The list of complaints and problems are too long to list. They lied from the outset and from then on went out of their way to cause as many problems as possible. This was before, during, and afterwards, they made our lives a misery, simply due to their absolutely awful service and lies.The more you complained the more they hated it and the more they went out of their way to cause more problems.At the end they had the temerity to try and take as much of our deposit as possible. This I successfully challenged through the TDS. I then submitted yet another formal complaint, which they did their best to ignore, so had to complain to the Property Ombudsman. The PO found that Dexters had caused "avoidable aggravation and distress" to us and awarded us compensation, which Dexters had to pay.Please note that complaining to the TDS and TPO is not easy. It is a long, stressful, and arduous process and the odds are stacked against you. The best way to avoid anything going wrong is to use another estate agent.Edit to respond to the below:Dear Asma, you have the absolute gall to write the below when I wrote to you, specifically, twice during our tenancy, to complain. You promised to escalate to senior managers but guess what? Nothing happened.Dexters are an utter disgrace!

Asif · 9 May 2022

★★★★★ 5/5

Google

Had a great experience with these estate agents, especially Reuben. He was very friendly and communicative, and we appreciated how he went out of his way to help us when I had forgotten something in the property after our viewing. Would strongly recommend!

Tamilla · 24 October 2019

★★★★★ 1/5

Trustpilot

Devils with Angel Smiles

I was used. No other way to say it. I found a property that was listed by Dexters. I made an offer, it was accepted and I paid a deposit and signed a contract. However, shortly after it turns out that the Landlord pulled out. It would appear that there was dispute between the Landlord and Dexters. I was consoled and told that if I saw it again that I should go for it and they would be happy to provide the background check information they had done to make the process faster. As it happened, the same property did end up back on the market with another Agency. I reached out to who I thought were helpful agents to get the background information promised. I made another offer, it was accepted, and when due to sign the Landlord pulled out again stating that Dexters had emailed reminding of a clause stating they deserve their full fee. Dexters never did send me the information promised, but instead wanted money from the Landlord who in turn refused to rent to me because of this clause. I suspect Dexters only made the offer of the background checks so they would know if I made an offer on the property so they can get the fee, which they won't and I won't get the property that I now twice have lost because of these tactics. I honestly have no words for how frustrated and annoyed I am at myself that I trusted them and it cost me my new home. Do not trust them. Do not get used.

Tom · 22 April 2022