Dexters New Homes Surbiton reviews

★★★★★ 1/5

Trustpilot

Absolutely appalling unprofessionalism

Absolutely appalling unprofessionalism travelled an hour out of my way to be spoken to extremely rudely by an estate agent. He greeted me with a “here for flat x?” I said yes and he replied “both gone” with a laugh. He then followed up with “I’ll show you another one” and I asked if it’s the same price he laughed again and said “no”. Which was extremely unprofessional. He did not apologise once nor attempt to contact me in spite of me staging the viewing yesterday afternoon. Flats go that’s not a problem, failing to call someone who has a very busy and demanding job to tell them beforehand is simply outrageous. I will never view a property with Dexters again.

Eve · 16 June 2026

★★★★★ 5/5

Trustpilot

Dexters - Superb service

Charlotte and her team of property managers provide a superb and highly professional service to me - and to my tenant (which is important as well of course.) The team are diligent, hard-working and contactable as well as being really proactive and very quick to flag any maintenance or tenancy issues. I've been with Dexters for nearly 10 years now as a landlord and just wouldn't go anywhere else. I've got total confidence in the team to manage my flat and would 200 per cent recommend.

Stephen · 26 May 2026

★★★★★ 5/5

Trustpilot

Ella has been a complete gem

Ella has been a complete gem! So grateful for all her hard work to help us get a new dishwasher when ours gave out. We told her about my mobility being down and that we had a baby under 1 - so without a dishwasher we were in quite a pickle! Ella was amazing - she chased everything up for us and got everything organised so the new dishwasher came within a week! Couldn’t recommend these guys enough 🙌🏼 Thank you so much!

Mary · 14 May 2026

★★★★★ 5/5

Trustpilot

Great service and communication

During our 2 year tenancy the property we lived in was managed by Dexters property management, the staff were always polite, friendly and helpful. Whenever there were issues with the property, we were able to reach someone who was able to provide assistance. Nikki Harris was managing the property we lived in, the five of us who lived there would like to thank her in particular for her consistent help and advice throughout the tenancy, she has always been massively helpful regarding any issues or questions we've had. For a few of the people living in the property this was their first time renting, Nikki always took the time to explain things clearly and in a way that helped us to understand how issues were being dealt with. Any issues with the property were always addressed as quickly as they could be and we always felt in safe hands. Many thanks

Toby · 21 September 2026

★★★★★ 4/5

Trustpilot

We have worked with Dexters since 2019…

We have worked with Dexters since 2019 and are landlords of one property. There have been ups and downs with tenants and we have found a way through working together. Having a key contact who is readily available is most helpful, particularly when there are tricky minutiae to deal with. We have worked with several members of staff in this capacity over the years; always seeking to be helpful and supportive. The level of professionalism has generally been high. Currently, Sherina Downes is our point of contact; she is excellent and deserves five stars on her own. Great communication and sees things through.

Anne · 19 September 2026

★★★★★ 5/5

Trustpilot

Property Management Team Member/Customer Service

Viraj based in the property management team in Loampit Vale is so proactive and on the ball. He gets things done and sorted and always knows the right people to contact. He is an excellent communicator and is always transparent. He is professional and friendly too. He is a fast responder and always ensures he follows up to make sure everything is ok. He offers and delivers solutions and provides a 5 star service. Viraj is a sterling individual and has really made us feel comfortable and welcome. He is a real asset to Dexters.

Sham · 17 September 2026

★★★★★ 5/5

Trustpilot

Thanks Anya!

Anya has been an excellent point of contact since we moved into the property. She is consistently professional, responsive, and easy to reach, which has made the whole renting experience much smoother. We really appreciate how attentive she is and how proactive she’s been in resolving any issues quickly and efficiently. It’s reassuring to know we can rely on her support - thank you, Anya!

Victoria · 19 May 2026

★★★★★ 5/5

Google

Nick and the team at Dexters have been absolutely exceptional through the purchase process. From the initial show of the house, to keeping us frequently updated through the process and helping us work through some of the small issues that inevitably crop up with the minimum of fuss. In addition Nick was always willing to push and press those that needed chivvying along. From initial viewing to completion took just over 5 weeks - which included the Christmas shut-down! Can't recommend Nick highly enough - with thanks, John & Caitlin.

John · 16 January 2026

★★★★★ 5/5

Trustpilot

There is one person in dexters

There is one person in dexters he’s name is Muhil. I didn’t know anything about London apartments and he helped me soooo muchhhh and because I was in Greece I couldn’t see the apartment and he was soo helpful we did so many FaceTimes together to find the right apartment for me. Also he was so genuine as a person especially when I came he wanted to help me with everything . I totally recommend this person !!!

Nefeli · 19 September 2026

★★★★★ 5/5

Google

I had the distinct pleasure of working with Nick at Dexter’s during the purchase of my first home, and I cannot speak highly enough of his professionalism and expertise throughout the entire process. From our initial conversation, where I outlined my requirements, Nick demonstrated a thorough understanding of my needs and proactively reached out to present a property that was an ideal match. This level of attention to detail was greatly appreciated. Nick's communication was exemplary - he was consistently prompt, clear, and thorough in his responses, ensuring I was well-informed at every stage of the process. His in-depth knowledge of the market, coupled with his guidance on the nuances of the buying process, provided invaluable support. As a first-time buyer, I was initially apprehensive about the complexities involved, but Nick’s comprehensive approach and steady professionalism made the experience far more manageable. His proactive efforts to ensure all aspects of the transaction were handled smoothly were a testament to his dedication and expertise. I would highly recommend Nick to anyone seeking a knowledgeable, reliable, and professional estate agent. He is undoubtedly an asset to Dexter’s, and I am grateful for his assistance in making my first home purchase a seamless and successful experience!

Shivani · 16 December 2025

★★★★★ 5/5

Trustpilot

Wonderful service from Tyron

I had a really positive experience with Tyron . Tyron was professional, responsive, and genuinely helpful throughout the process of resolving an issue in my house. He kept me updated, handled everything efficiently, and made what could have been a stressful situation much easier. I really appreciated his communication and willingness to help. Thank you again for the excellent service!

Ms · 15 May 2026

★★★★★ 5/5

Trustpilot

Staff Review - Petros Giorganios

Just wanted to write a review about a recent inspection from one of Dexters Staff - Petros Giorganios. Petros is always so friendly and discreet. He respects our privacy and our home; he always conducts the inspection with a smile on his face and ensures that he delivers the best experience. Really happy to have him as our property manager.

Vasiliki · 15 May 2026

★★★★★ 5/5

Google

I cannot thank Aurora and Nick enough for their incredible support during the purchase of my first flat. As a first-time buyer, the process felt daunting, but they were there every step of the way. They were always available whenever I had a question and addressed every concern I had with patience and expertise. They truly went above and beyond to make sure I felt comfortable and informed. Best estate agents out there!

Andrea · 16 January 2026

★★★★★ 5/5

Google

Gabriel worked tirelessly with us to ensure that we were able to purchase our dream home. His excellent work ethic meant that he went above and beyond his duty, often times doing the jobs of other estate agents within our chain as well as helping us to push slow moving solicitors and management companies. Dexters in general provides a very high standard of work but Gabriel is an asset to this company

Joseph · 16 January 2026

★★★★★ 5/5

Trustpilot

Shout out to Paris & Paulo!

We recently had a flat inspection carried out by Paris, Senior Property Manager. Prior to the inspection, he asked if there was anything specific we wanted him to look at. I raised a couple of issues and within a week he had the Maintenance Engineer Paulo come out and carry out the necessary works. Paulo was efficient and did an excellent job sorting the repairs he could. He was also so friendly & understanding of the fact I wasn’t well.

Alice · 24 June 2026

★★★★★ 5/5

Trustpilot

Abigail Lomo-Dash has been outstanding…

Abigail Lomo-Dash has been outstanding from start to finish. We encountered a significant leak along with a number of other property-related issues, and her professionalism, kindness and commitment were second to none. She was always quick to respond, proactive in finding solutions, and genuinely cared about ensuring everything was resolved to a high standard. What could have been a very stressful experience was made remarkably smooth thanks to her expertise and dedication. An absolute credit to Dexters.

Alexandra · 19 June 2026

★★★★★ 5/5

Trustpilot

Dexters has been managing my properties…

Dexters has been managing my properties in Lewisham for the past several years and I have always had very friendly, proactive and professional service from the property management team. Most recently, Andrzej Szczepaniak has been excellent to deal with. He's managing my home while I'm living overseas, and has been great looking after the tenants, responding quickly to any issues and communicating effectively - despite me being hard to get hold of due to my changing location.

Jeremy · 19 June 2026

★★★★★ 5/5

Google

We’d like to extend a huge thanks to Gabriel, without whom we would never have found our perfect home. Although some of the initial properties which we viewed through online searches, weren’t quite right, Gabriel quickly understood our needs and introduced us to a property that ticked every box. Even while on leave during the viewing and early stages of the process, Gabriel ensured we were fully supported - special thanks to Ben for stepping in and being so responsive. From start to finish, Gabriel remained proactive and hands-on, using his expertise to keep everything moving smoothly and addressing any potential issues before they became problems. We’re incredibly grateful for Gabriel’s dedication, and for going above and beyond to bring everything together - he even expedited parts of the process where possible to help get things over the finish line. Gabriel played a key role in keeping everything on track and his involvement had a noticeable impact on how efficiently things progressed!

Van · 25 July 2025

★★★★★ 5/5

Google

Nick has been fantastic. Very professional and I feel he went above and beyond to ensure all our queries were sorted. Great communicator as he kept us updated throughout the entire process. He always had our best interests in mind and gave valuable advice and reassurance. As we will be moving in during the festive period he is our real life St Nick.

Julie · 16 December 2025

★★★★★ 5/5

Trustpilot

Well Andrzej of Dexters Ladywell was…

Well Andrzej of Dexters Ladywell was amazing! I contacted the office to ensure the tenant is around when the gas engineer visits the property. On previous occasion the tenant wasn’t around so missed the appointment, Andrzej did not just left a message to the tenant but called to make sure someone will be there for the engineer this time’ . He gets things done , polite and professional ,

Vivian · 24 June 2026

★★★★★ 5/5

Trustpilot

Andrzej Szczepaniak is a True asset

Andrzej Szczepaniak has been a great help in getting the whole handover process after end of tenancy settled. He made sure the whole check out process including the report were done smoothly and also the deposit was promptly released.

Thomas · 27 May 2026

★★★★★ 5/5

Trustpilot

I have been a tenant of Dexter's for…

I have been a tenant of Dexter's for nearly three years now and Petros has been my property manager for the entire time. He has always been and continues to be very efficient, kind and incredibly patient. He is always there to listen to my questions or concerns, and to find a timely solution if there is an issue, and always with a smile! Five star experience!

H · 15 June 2026

★★★★★ 5/5

Trustpilot

Sylwia Chlopek is a star!

Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.

Omar · 15 September 2026

★★★★★ 5/5

Trustpilot

Dexters have helped me during a recent…

Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.

Paul · 21 September 2026