Dexters New Homes Surbiton reviews

★★★★★ 5/5

Trustpilot

Provided a great service during a change of tenant

A big thank you to James Englefield - Tenancy Manager who has been great helping us switch out a tenant on our existing contract. The whole process was explained to us clearly and it has been very seamless start to finish. We were kept informed of any updates and prompted if there were any actions outstanding. Appreciate the service and support!

Isobel · 23 June 2026

★★★★★ 5/5

Trustpilot

I’ve been working with Sophie since…

I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!

Shaz · 23 September 2026

★★★★★ 1/5

Trustpilot

real lack of service/ communication

awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.

Az · 21 May 2026

★★★★★ 5/5

Trustpilot

Renting apartment at Battersea Reach.

Our apartment in Battersea Reach is rented via Dexters letting agency. As landlords we find that we have a smooth transition between us and our tenants, because Daniella Pink and Caroline French have been very friendly and efficient in sorting out issues in relation to our tenancy. They are very attentive and prompt in what they do.

Chandra · 18 June 2026

★★★★★ 5/5

Google

Nick Still has been there for me from the beginning nothing has been any trouble from sending me a video of the flat to checking in with both the broker and solicitor as well as informing the lettings department that we are now ready to get some tenants . Even Nick has just whats app to see if I am ok. Nick goes above and beyond the call of duty. If you need an Estate Agent he is your man. I have been blown away by the help and support. It has not been an easy process and being in the ME has not helped at all. Cant thank Nick enough

Helen · 17 December 2024

★★★★★ 5/5

Trustpilot

Great Work from Khadija!

As a first-year landlord spending half the year abroad, I was prepared for many blood pressure-spiking moments. But Khadija completely transformed my expectations. Her incredible responsiveness and reliability made being a landlord surprisingly effortless. Whenever unexpected situations arise, she handles them with remarkable professionalism. What truly sets her apart is how she maintains an excellent relationship with the tenant, ensuring smooth and clear communication at all times. Thanks to Khadija, what I feared would be a nerve-wracking experience has become stress-free. I can focus entirely on my own work without worrying about my property. What else could you ask for from a property manager?To Khadija and Dexter Tower Bridge team: My landlord experience has been enjoyable so far. Thank you for your service throughout the past year. You are absolute professionals.

Nanxi · 16 December 2024

★★★★★ 5/5

Google

Really grateful for Nick Still who took the time to advise us and show us around properties as first-time buyers. Nick was always available to answer all of our questions, guided us through the buying process so we knew what to expect, pushed both sides of solicitors so that the matter progressed swiftly and kept us updated with any news. He has been so patient with us and we have really appreciated all of his help. Will definitely look to buy/sell with him in the future!

Neha · 3 December 2024

★★★★★ 5/5

Trustpilot

Can recommend!

Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!

Katherine · 28 November 2024

★★★★★ 5/5

Trustpilot

Unfortunately I had a leak at my flat…

Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.

Mrs · 28 November 2024

★★★★★ 3/5

Trustpilot

My name is Sean Byrne and I am the…

My name is Sean Byrne and I am the owner of complete interiors and have been a contractor for Dexters for the last 15 years ! I have been doing various jobs for Alex Newland one of the property managers at the Clapham North property management office for the last couple of years and have always found her very helpful and very responsive to any problems we may occur on site. Alex is great to work with and a real asset to the management team since she joined and hope she stays for many more years to come ! All the best Sean 👍

Sean · 6 November 2024

★★★★★ 5/5

Trustpilot

Knowledgeable and Professional!

My experience working with Jemima Wood at Dexter Chelsea at Belgravia was very pleasant. Although I was the buyer in the transaction, I can't express enough how impressed I was with Jemima’s professionalism and dedication in representing the seller. During our very first interaction, Jemima demonstrated an exceptional understanding of the local market. From the acceptance of my offer to the exchange of contracts and completion, Jemima was genuinely committed to ensuring a smooth transaction, with effective communication on both sides.I truly appreciate Jemima’s expertise and the teamwork and support from the staff at the branch. I will definitely consider Dexter for any future real estate needs or when it comes time to sell our property. I am sure the seller shares the same sentiment.

Elizabeth · 29 October 2024

★★★★★ 5/5

Trustpilot

Recently I had an issue with an…

Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.

Adnan · 28 October 2024

★★★★★ 5/5

Trustpilot

Tina was incredibly professional

Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!

Whiteguitar86 · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent customer service and communication.

I want to take this opportunity to thank Anya Carlyle who is a Property Manager at Dexters for all her support in resolving a number of ongoing issues at my property. She has persistently followed up on all the outstanding issues and resolved them successfully. Her communication and support has been excellent.

Andrew · 23 June 2026

★★★★★ 5/5

Google

Our agent was Sunny! We have met by accident, as we were late, and he was willing to come back after his other appointment! He helped us to get our dreamhome in a very professional way. I have come across a few agents during the fla viewings, and what sets him apart from the others is that he listens to his clients and understands how can he fulfil the buyer's and the seller' s requests. I believe a successful purchase needs many elements, most importantly it needs a good, knowlegable agent who can overcome all the challange. We can recommend Sunny, because we truly felt he was a part of our team and without him our dream would not have come true. Whoever is looking to buy a property should really get him, as he would be a valuable asset of the team.

Peter · 18 October 2024

★★★★★ 5/5

Google

Thanks to Nicholas Still, I had such a wonderful experience as a first-time buyer! He was incredibly quick to respond to all my inquiries and made the entire process feel so easy. Nicholas was friendly and always had the right answers to my questions, which put me at ease. He did a fantastic job showing me the property, making sure I understood every detail. Plus, was really understanding and patient when there were delays with the solicitors. Would highly recommend :)

Pritika · 15 October 2024

★★★★★ 5/5

Trustpilot

Proactive communication and empathy

Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.

Gabriella · 24 September 2024

★★★★★ 5/5

Google

We recently purchased a buy-to-let property in Ealing Broadway, and Nicholas was our agent throughout the entire process. From the first viewing to the final paperwork, Nicholas was exceptional. He was always responsive, helpful, and understanding, especially when we faced delays due to solicitor searches. Thanks to his professionalism and support, what could have been a stressful experience was made much smoother and more manageable. My wife and I are incredibly grateful for Nicholas's assistance and highly recommend him to anyone looking for a reliable and dedicated agent.

George · 22 September 2024

★★★★★ 5/5

Google

As a first-time buyer, we had a lot of questions and concerns about purchasing a new build home. Nick was an absolute star throughout the entire process. He patiently answered all of our questions, no matter how small, and made us feel completely at ease. He was incredibly flexible, even arranging a second viewing of the property so we could be sure it was the right choice for us. We never felt rushed or pressured; instead, Nick helped us to feel comfortable and confident in our decision. Communication was a breeze, whether by email or phone, he was always just a call away. He kept a close eye on the sales process, acting as a reliable bridge between us and the developer, making sure everything went smoothly. If you’re looking for an estate agent who goes the extra mile and makes the whole process feel a lot less daunting, Nick is your man. We couldn't be happier with the service we received!

S · 11 September 2024

★★★★★ 5/5

Trustpilot

Dexters Richmond

"I recently had the pleasure of working with Dexters Richmond, and I couldn't be more impressed with the level of service I received. The entire team was professional, responsive, and dedicated to ensuring a smooth and efficient process from start to finish.A special thanks to Alistair for his meticulous attention to detail and for diligently following every step of the process, ensuring that nothing was overlooked. Nicholas deserves recognition for his proactive approach in escalating issues when needed, making sure any potential challenges were swiftly addressed. Callum's expertise and exceptional service throughout the sales process were second to none, guiding us with clear communication and a deep understanding of our needs.Together, they formed a team that delivered an outstanding experience. I would highly recommend Dexters Richmond to anyone looking for a top-notch service."

Borga · 6 September 2024

★★★★★ 1/5

Trustpilot

Vote for worst estate agency of the year

This review is in particular for Dexter's Lee.If you think all Estate Agents in Lee are the same,then Dexter's Lee is definitely different. very different,in fact they could contend for the worst estate agency in England. I would highly recommend to anyone buying or selling through Dexter's Lee to contact me. The team, and in particular the sales team are money oriented. They will provide all sorts of distorted facts to make you list their property through them and whilst buying ,all sorts of lies without any moral conscience will be told. Their costs are higher than other than other estate agents who provide a far more personal service. This agency strives on the Dexter's brand but having dealt with Dexter's in other parts,I can easily vouch that they are the worst and most unprofessional. Please do your research before listing your property,buying and even thinking of renting out through them. They will completely ignore any of your requests or their duties as long as they can make their commission. As stated I am ready to help and discuss in more detail on why to avoid this agency

Ronny · 29 August 2024

★★★★★ 5/5

Trustpilot

Property Inspection done well

Rianna Shanghanoo has been a star! I can 100% rely on her assistance if I needed any help at my rented property

Shareena · 13 May 2026

★★★★★ 1/5

Trustpilot

Dexters Hampton - Shocking Service for 7 yrs

Dexters Hampton has been the agent for our lease of a large 5 bedroom home in Hampton for the last 7 years. Apart from a few months when Kim S was responsible, the “service” has been shocking for the entire period - 7 frustrating years. It was so bad, that in desperation we ended up engaging the landlords directly and sourcing service providers ourselves. We terminated the rental on 31 July and have still not received our deposit despite the legal 14 day requirement. As usual, zero communication unless we follow up and chase the staff.

Mike · 23 August 2024

★★★★★ 5/5

Google

As a first-time buyer, we had a lot of questions and concerns about purchasing a new build home. Nick was an absolute star throughout the entire process. He patiently answered all of our questions, no matter how small, and made us feel completely at ease. He was incredibly flexible, even arranging a second viewing of the property so we could be sure it was the right choice for us. We never felt rushed or pressured; instead, Nick helped us to feel comfortable and confident in our decision. Communication was a breeze, whether by email or phone, he was always just a call away. He kept a close eye on the sales process, acting as a reliable bridge between us and the developer, making sure everything went smoothly. If you’re looking for an estate agent who goes the extra mile and makes the whole process feel a lot less daunting, Nick is your man. We couldn't be happier with the service we received!

Soner · 23 August 2024