Dexters New Homes Surbiton reviews

★★★★★ 1/5

Trustpilot

Arogant maintenance team

---"I had a profoundly disappointing experience with Dexter Lettings Agency in Clapham South. From the outset, the service was lacking in professionalism and transparency. My initial inquiries were met with delayed responses, and when I finally managed to speak to someone, the information provided was often unclear or incomplete.The problems only escalated once I signed the lease. The property was not in the condition promised; there were several maintenance issues that were either ignored or inadequately addressed. Despite numerous attempts to contact the agency for repairs, I received little to no follow-up. The lack of urgency and responsiveness was frustrating and unprofessional.The final blow was the handling of the move-out process. I was charged excessive fees for minor damages that were either pre-existing or were the result of normal wear and tear. The communication during this process was particularly poor; I had difficulty reaching anyone who could provide a satisfactory explanation or resolution.Overall, my experience with Dexter Lettings was marked by poor customer service, lack of accountability, and hidden fees. I would strongly advise prospective tenants to look elsewhere for a more reliable and customer-oriented letting agency. Unfortunately, my experience was far from satisfactory, and I cannot recommend Dexter Lettings based on their service."

Ion · 22 August 2024

★★★★★ 5/5

Trustpilot

as our flat management agency

as our flat management agency, Dexters has looked after us really well, we have had a big issue with rodents in the house, and in the area, they have been tackled it fast and eficiently, we had to trust on them beacuse we were on holiday and when we came back all was done, or in the good path to be sorted, expecial thanks to Grace who was our advisor and keep up the good work. really really thankfull, big peace of mind after all. we were really worried to see what could we find in our return but i know now i can rely on Dexters and they will do the neccesary things to solve the problems.

Emilio · 21 August 2024

★★★★★ 5/5

Trustpilot

Thank you Jamilah

Dexters took my unit from the moment it was handed over till it was sold. I live in the UAE and Dexters arranged the handover and put the unit for rent and managed all the rental agreements and even arranged for furnishing the unit. When time came for selling the unit, Dexters again was there for me. In particular, I would like to thank Jamilah Alsaher for her dedication and support in managing the unit. She always responded efficiently to my queries and to the tenants requirements.

Khaled · 13 August 2024

★★★★★ 5/5

Trustpilot

Monika at Dexter's -a great property manager!

My property manager is Monika Piszczyk at Dexter's and she has been Ace! As a landlord , I had a number of issues in my flat that I rent out, Monika addressed each of these in turn . She kept me informed at each stage of the costs + time and was always very patient with all my questions. If you let a property you would want her to be managing it! she resolved every concern and the tenants are super happy! Thank you Monika!

Shallah · 6 August 2024

★★★★★ 5/5

Trustpilot

🙌🏼 Thank you!

I have recently moved out of the property and as most tenants know this is a very stressful work to do. But, I was so glad I had a wonderful support received from the Dexter's team special mention to Marco who had been amazing. He was very accommodating and re-assuring. Although, I am not with the same Estate Agent I would still highly recommend Dexter's Agent at St Margaret. Thank you all for the wonderful service for the past years and best regards to each and everyone of you!🙏🏻

Mrs · 1 August 2024

★★★★★ 5/5

Trustpilot

Petros Giorganios :)

While living at Oaklands Rise (Easton Court) Petros has been one of a few contacts I have had for helping me with any property management issues. Petros stood out to me as a go-to person as he always goes above and beyond to make sure problems and questions are dealt with quickly and effectively. It has made a huge difference to my experience and I would like to thank him and the North Property Management service for their hard work. Best wishesAmy

Amy · 1 August 2024

★★★★★ 5/5

Trustpilot

Monika is the only reason for the 5*'s rating

I don't usually write reviews but credit is overdue - Monika Piszczyk - property management - is the ONLY reason I am giving Dexters in Hendon 5*'s. She is someone who actually listens, cares about people and gets things done as soon as something arises!! Monika always goes completely above and beyond and has helped us with so many things in our flat that we have had problems with for YEARS that Dexters knew about but was left and unsolved - for example a mould issue within the flat - which was only taken seriously when we spoke to Monika. Multiple other problems have happened & I can hand on heart say Monika is the only person working in Dexters that we trust 100%! I have been with Dexters for years now and the only ONLY time things have been sorted, documented, updated and taken seriously was when Monika contacted us and became our property manager - before this it was a complete circus and if I went into detail about everything that went wrong, unseen to etc, it would take up this rating entire page!! Monika is an absolute asset to your company and I am not even joking when I say she deserves a payrise for dealing with so many things and being such an understanding person in every scenario because without her, Dexters is an actual joke. Thank you Monika for always helping us and being someone who is genuinely reliable and kind within that company, I really hope they value you and what you do for other properties that you manage.

Mkr · 29 July 2024

★★★★★ 5/5

Trustpilot

Kentish Town

I recently moved to a new flat in Kentish Town and had the pleasure of working with Remi.From the very beginning, Remi was incredibly helpful and attentive to all my inquiries. Whether it was about the local amenities, the details of the lease, or the neighborhood, Remi provided clear and comprehensive answers promptly. Remi’s professionalism and dedication made the entire moving process smooth and stress-free. I highly appreciate the exceptional service and support, and I would gladly recommend Remi to anyone looking for a new home in London.Thank you, Remi, for all your hard work and assistance!

Émir · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

Dexters have been excellent in the process of me moving flat. Charlotte Rule showed me some amazing properties covering exactly what aspects I was looking for. Once I found a flat I loved Charlotte was exceptional in making the signing as smooth as possible though quick responses to any questions I had and making this as seamless as possible. Daniel Faulkner is a great property manager as he was quick to get in contact with me to ensure I had all the information I needed coming up to moving day. Both Charlotte and Daniel have been highly professional and had excellent communication skills making moving flat a much less stressful experience from what I had expected. Thanks to you both! Can’t recommend dexters enough.

Neve · 25 July 2024

★★★★★ 1/5

Trustpilot

Dishonest and a complete waste of time

Phoned to enquire about 4 different properties listed on their website. All 4 have apparently "recently accepted offers" despite none of them being listed as "under offer" on Dexter's website.Megan told me the sellers asked them to keep the properties as avaialble in case their agreed upon sales fell through. As a buyer, it is a complete waste of my time looking at properties that aren't actually available and that have already been sold. How am I meant to work with an agency that displays a complete lack of regard for its clients or their time?Buying a home is usually a significant decision in the purchasers life. Being dishonest from the outset is not a good way of establishing trust and this makes it almost impossible to use Dexters for my property search. I would advise sellers to bear that in mind when making the decision about who they want representing them and the buyers they are potentially losing out on as a result.I'm am sure that Megan is an excellent agent and I hope that one day she wakes up to the unscrupulous practices Dexter's employ and recognises that these are actually detrimental to hers and her clients relationships and (as a result) her long-term interests.

Sam · 22 July 2024

★★★★★ 1/5

Trustpilot

NOT HELPFUL

Dexters took my flat in march.Despite good Communication weekly they failed to gain any offers.Their strategy seems to be , for you to keep reducing the price.I appreciate the market is tough but to get a call saying we do not want to sell this flat anymore left me flabbergasted.Clearly must look bad on their stats!They have removed my listing without any notice period at all.Such poor service from an agents that claims to be one of the best.Poor customer show from George and the team at the twickenham sales office.

Stewart · 19 July 2024

★★★★★ 5/5

Trustpilot

Thank you Alistair Maclean

I am a commercial property solicitor and usually have no time to leave reviews! However, in this case and on a busy Friday morning I have the pleasure of writing this review for Alistair Maclean at Dexters. Great agent! Assisted in progressing the sale for my client, in a professional and courteous manner. Kept communication open and pleasant. Chased otherside (buyer's solicitor) when needed to. I would recommend Alistair and look forward to working with him again in the near future.

Runa · 19 July 2024

★★★★★ 5/5

Trustpilot

Monika Piszczyk handled the replacement…

Monika Piszczyk handled the replacement of the boiler in my flat which is being rented out. From the outset, Monika was extremely professional and also had a very affable way about her which made the whole process, which could have been very stressful, manageable. Monika definitely gave me a "sleep easy" factor as I felt very assured that this big and costly project was in good hands. Furthermore, Monika dealt with a post-completion error quickly and with minimal fuss which really sealed it for me.

Devandran · 18 July 2024

★★★★★ 5/5

Trustpilot

I have worked with Angie since she…

I have worked with Angie since she joined Dexter at the north London Branch. I must say was a pleasant efficient and through professional attitude. Everyone in Dexter does a great but now I feel that there is someone willing to go the extra mile to get thing on the move. My tenants respect and appreciate her frank and informed direct approach. She calls me for instructions, makes suggestions and ideas. I feel she has the Dexter business, and my interests close at hand and going in the right direction. Since Angie joined Dexter at the North London branch, she has displayed a pleasant, efficient, and thorough professional attitude. Angie and I have developed a great working relationship, as she consistently listens to my instructions and ensures tasks are completed effectively. Her willingness to collaborate and adapt has been invaluable.• Angie goes the extra mile to get things moving. She effectively communicates my input to tenants, ensuring that their needs are met promptly and accurately. Her proactive approach sets her apart.• Tenants respect and appreciate Angie’s frank and informed direct approach. Her ability to call for instructions, make suggestions, and offer innovative ideas showcases her dedication to both Dexter’s business and our tenants' interests.• She is amiable and well-liked by both tenants and me. Her friendly demeanor and professional conduct have fostered strong relationships, contributing to a positive and productive working environment.Angie has proven to be an outstanding addition to the Dexter team. Her professional attitude, willingness to go the extra mile, and excellent communication skills ensure that both Dexter’s business and our tenants' needs are well taken care of. Her positive impact is evident, and I look forward to continuing our successful collaboration.

Manuel · 15 July 2024

★★★★★ 4/5

Trustpilot

Christian at Dexter's Ealing office has been…

Christian at the Ealing office has been extremely professional in dealing with all aspects of the property management - whenever a problem occurs, it has usually been dealt with promptly and efficiently, while keeping me in the loop. It's good to know the property is in such reliable hands. The only reason for not giving five stars is the occasional contact from a team member who clearly does not know the property (or my) details well enough or its past repairs history - in all cases, Christian has stepped in to remedy any issue promptly.

Jeanne · 24 September 2026

★★★★★ 1/5

Trustpilot

Rental management twickenham

The rental management team at Twickenham is in shambles. We’ve had 5 different people assigned to us in the past 18 months. No internal communication within the team different people call to ask the same question 10 times. When we went for fully managed service we thought the headache will be less as Dexters would be proactive. On the contrary we pay such high fees every month and are chasing them as a secretary on emails not actioned for 25 days. Would advise everyone to think twice before signing them up.

Nisha · 13 July 2024

★★★★★ 5/5

Trustpilot

Years of mould issues finally sorted

We have been renting our current property for almost 5 years and have had mould issues since the beginning of our tenancy. It was not until Monika Piszczyk took over the management of our property, did we finally get our severe mould issues sorted. Monika, with her determination and hard work, managed to get our landlord to finally agree to put in the money to install proper ventilation, get mould treatment and redecoration done. She saw through the whole process and made sure things were done well. Thank you Monika for fighting for our rights to live in a safe and comfortable home.

Safiah · 11 July 2024

★★★★★ 5/5

Trustpilot

Lorraine Hunter from Dexter’s property…

Lorraine Hunter from Dexter’s property management team in Kingston Upon thames,has been the most helpful and kind advisor i have spoken to in a long time from Dexter’s.Both me and my partner have had numerous bad experiences with some members of the property management team however Lorraine has been the most kind honest and helpful. She made sure to sort out the issue we had very quickly and effectively. She deserves the 5 star rating that i have given today because she is the biggest asset on the team! Whenever I have another issue i will always make sure to get through to her.

Andrada · 8 July 2024

★★★★★ 5/5

Trustpilot

Great!

I want to thank Ellis as she has been really helpful throughout our moving in process! Thank you!

The · 19 May 2026

★★★★★ 5/5

Trustpilot

Abigail was extremely helpful…

Abigail was extremely helpful throughout a difficult issue at our property involving an ongoing leak, damp and related problems. She communicated clearly, followed matters up promptly, kept us updated and helped make sure the necessary actions were progressed with the landlord and property management team.

Anthony · 19 June 2026

★★★★★ 5/5

Google

Nick has been very helpful with my purchase from negotiation with seller, always contactable. Been a quick sale and now moving in!

Z · 9 April 2026

★★★★★ 1/5

Trustpilot

Mislead me by hiding the information about flat that I'm trying to buy

I viewed a flat last December that is listed as leasehold and the seller agreed on the price 1st of January. Since I live in a rental flat and wanted to move in as soon as possible, I asked the seller and the agent about the chain, leasehold, and the other potential things that might delay the completion and they misled me by saying that everything was supposed to be smooth, and I should be able to move in early-mid April.For the last 2 months, the seller has been blaming his solicitor being slow because the deal is not done yet. I was digging into the agreement and I found out about this thing called "staircasing", which I had no idea. After I asked the agent (from Dexter) and my solicitor, I found out that the seller doesn't really own the flat yet and he's trying to turn it into a leasehold from shared ownership. There is no date for the completion of staircase to this date and it's still pending, Dexter tells me that they hope to set the completion date and the deal is legit.So in fact, the seller lied to me about owning the flat with this agent who works for Dexter (they claim that they were not aware) and they have been trying to put me on hold by saying the completion date should be set in 2 weeks for the last 2 months. I told them I will pull my offer 1st of July but I'm very surprised that trying to sell a flat that you don't own is not illegal in London and I apparently can't do anything other than waiting or pulling my offer even though I will be required to pay for the legal fees in addition to wasting 6 months. The worst thing is that since there is a break clause for the flat I live in, I let my current landlord know about this flat and he started looking for a new tenant and I'm required to leave the flat in a month.

Burak · 10 June 2024

★★★★★ 5/5

Trustpilot

Very happy with Dexters

We rented a property with Dexters a month ago. The process was very smooth and quick. We’ve now settled in and Dominic Glover has been very helpful in resolving all the issues faced when first moving in. Dominic is extremely proactive and a great problem solver. We hope this level of support remains for the full length of our contract, but from what we’ve seen so far, we are very satisfied. Thanks so much Dominic!

Silvia · 20 August 2024

★★★★★ 5/5

Trustpilot

Smooth experiencing applying for my tenancy agreement

Chloe Curd was lovely and attentive. I was anxious and all over the place with the amount of documents I had to upload in my tenancy application but she helped me so much and made the process smooth! Thank you so much Chloe!

Laura · 23 June 2026