Dexters New Homes Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

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Alistair was a great help

Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.

ASharma · 16 February 2023

★★★★★ 1/5

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It gives me depression

UPDATE: Another month has passed but all they did is to sent another (the fifth if not the sixth) contractor to take the measurements again and again of the faulty heater. When will they have it fixed? I don’t know. Am I freezing to death? Almost. Did they ignored my other requests in the past month? Yes. I tried to have things fixed/replaced at my cost but according to Dexters that would need the landlord’s approval. And I’m never having that approval. So they won’t fix things for me and won’t allow me to fix things for myself. Wow. And thank you customer relationship team for spelling my name wrong. I know you don’t care about the tenants at all but you could at least pretend？ORIGINAL REVIEW:So I rent through Dexters South Kensington, everyone seemed nice but nothing is working. The flat is managed by Dexters.The many things on the inventory were missing on the first day. I tried to email them to update it. One month later, nothing was done about it and not a single person cared to reply my email. I also tried to call their management team but it was not helpful either.The flat was 'professionally cleaned' as agreed on the offer. The flat had a funky smell after the 'professional cleaning'. And the bathroom wall had many dark brown stains on it that I had to clean it myself. The wardrobe was filled with used unwashed towels and sheets (five large boxes of those), which was almost a biohazard. It was agreed on the offer that these things should be removed. After me emailing and calling them for two weeks, they finally agreed that I can throw those rubbish away. And, of course, I had to pay for the rubbish removal myself.One of the three heaters was broken when I moved in. So I contacted their maintenance team in early August, hoping it could be repaired before summer ends. Now, two months later, it's almost the end of October and I'm still waiting for the landlord's approval to have it repaired. Not to mention many other faulty items that are in desperate need of being repaired.With that being said, most of their staff do sound very nice and decent on the phone. But it's just that nothing is working. Everything in the flat is on the edge of falling apart if not already so. With all these struggles, I feel my life is also falling apart. After renting through them, all the struggles trying to have things repaired ended in nothing. I have no ways to ask for help. No matter who I contact: the management team or the maintenance team, nothing can be done. I don't know what's so difficult. And I pay £475 per week for a flat like this.

Y · 29 November 2021

★★★★★ 1/5

Trustpilot

Apartment destroyed under their management

My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.

Tony · 25 November 2021

★★★★★ 1/5

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Very disappointed!

Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.

Maggie麦基 · 19 November 2021

★★★★★ 5/5

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Ledi Peka has been great to deal with…

Ledi Peka has been great to deal with and very helpful.

Richard · 8 December 2023

★★★★★ 5/5

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I have been going to Nora for most of…

I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks

CF · 8 December 2023

★★★★★ 1/5

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Would not recommend at all

Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.

Mark · 5 November 2021

★★★★★ 1/5

Trustpilot

bad experience throughout stay

I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!

Maggie麦基 · 5 November 2021

★★★★★ 5/5

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Excellent service.

I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!

Sharon · 6 June 2023

★★★★★ 5/5

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Streatham branch

Lauren was a great help in the moving process and made everything really quick and easy. Thanks!

Customer · 4 July 2023

★★★★★ 2/5

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I spent a lot of time doing things that should have been avoided.

I spent a lot of time filling doing unnecessary things.Negatives:1. Spending time getting a guarantor and being rushed by Chloe of Putney branch Dexters to get the guarantor to fill out the form (which, they had to do twice, as the first form was under the suffix 'Miss' when it was for a man).Only to be eventually told that I dont need a guarantor. 2. Arriving 30minutes after check in time only to wait another 30 minutes, because they couldn't find the keys (it was in someone's desk... suprise, suprise...)3. Not having a professional clean done even though the inventory mentioned it was (very dusty, shower cubicle was very dirty.) - the oven was caked with burnt grease and there were many burnt trays/racks inside the oven that spent a good while to clean). The extractor fan was also not cleaned and not extracting properly, though inventory stated that it was working fully.)4. Faulty lights and a broken intercom on arrival.5. The previous tenants told me that Dexters tried to withhold some of their deposit for cleaning that had to be done (which, was never done in my personal opinion - the full deposit was returned eventually though)6. A lot missing on the inventory, I had to send photo's to the property management team.7. Felt more rushed signing a deal here than any other properties I was looking at.Positives:1. Chloe answered all of my questions where she could.2. Property management team fixed the lights and intercom relatively quickly and are pretty helpful.3. Good locations to choose from.

Naptali · 30 October 2021

★★★★★ 5/5

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Efficient, Professional & Helpful

Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.

Marco · 11 April 2022

★★★★★ 1/5

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OAKLANDS RISE NW10 6FJ---NO HEATING AND…

OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!

Reni · 14 February 2022

★★★★★ 5/5

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I have been dealing with Zak Mcnicholas…

I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.

Demetris · 20 December 2021

★★★★★ 1/5

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Spammers

Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.

Mary · 23 June 2024

★★★★★ 5/5

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Elli Field @ Dexters Shoreditch…

Elli Field @ Dexters Shoreditch expertly helped me navigate a tricky East End Conveyance from overseas during Covid. Many thanks to Elli & the Dexters Shoreditch team.

Justin · 4 July 2022

★★★★★ 5/5

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Dexters....The experience

Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue

Frank · 25 September 2021

★★★★★ 5/5

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Jessica was highly efficient and…

Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much

G · 14 July 2023

★★★★★ 4/5

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Shayan at Dexter's Mayfair was very…

Shayan at Dexter's Mayfair was very helpful in managing our lease renewal. Win-win for tenant and landlord.

Wilson · 15 June 2023

★★★★★ 5/5

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Joanne

Joanne was phenomenal. Regular follow ups and had a solution oriented approach!

Umar · 26 October 2023

★★★★★ 5/5

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Dexters Sunbury on Thames

Id like to thank Dexters once again. This time to all the staff in the Sunbury on Thames Branch. Since we moved down from Worcester to a rented flat in Sunbury they have shown us nothing but kindness and helpfulness. Nothing is too much trouble. We’ll try and be less troublesome in future 🤣

Marilyn · 7 March 2024

★★★★★ 5/5

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Jack Morgan has been extremely…

Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…

Rachel · 7 September 2022

★★★★★ 1/5

Trustpilot

They are positively awful!

They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!

Esmê · 15 April 2024

★★★★★ 5/5

Trustpilot

Great team

Very happy with management service from Dexters, especially Kiera. Thank you!

J.E.S · 15 November 2023