Dexters New Homes Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Sale of a Flat

Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to which to reduce the selling price. They were patient and persistent throughout a few more twists and turns in the whole process, which lasted several months. In summary, I thought the people I dealt with were very competent in what they did, and also genuinely wished to do the best they could for me as an individual customer.

Peter · 13 January 2023

★★★★★ 1/5

Trustpilot

Lacks understanding

Avoid, tried to force us to put in an offer after only a few hours without viewing property. Stated landlord needed our offer in despite only one other offer being put forward and viewing booked for next morning! Attempted to force us into 36 month contract 'to be picked' for a rental property. Even in the current London rental market craze, it's uncalled for and gross.The company lacks professionalism and understanding. Didn't feel 'adequate' as mature students requiring a HMO. Will not be using again.

Emily · 10 January 2023

★★★★★ 5/5

Trustpilot

Best agency and consultant

We have just found our new apartment via Dexters Tower Bridge! I would like to recognize Konrad Holewa who has managed the process and made the experience of renting a new flat very easy. He was arranged an extra viewing for us when we requested it, he has provided us clear guidance on what is needed and he has always replied to our requests and questions swiftly. I highly recomment Konrad and Dexters Tower Bridge!

Iulia · 18 June 2023

★★★★★ 5/5

Trustpilot

Wonderful service!

Myra and team have managed my rental property for years now and always provided a professional and timely service. Recommended to all.

Shane · 28 October 2023

★★★★★ 5/5

Trustpilot

Battersea Branch - Vicky

Vicky at Dexters Battersea has been very helpful in setting up our tenancy, and answering our queries on the property

Tom · 13 December 2023

★★★★★ 5/5

Trustpilot

Myra is my “go to” contact

We have rented our house for 8 years now and Myra has always been my “go to” contact. She has consistently responded to any queries quickly, liaised with our tenants and sorted any repairs needed with timely and well priced solutions and recently managed the process of disposing of some furniture and acquiring new to suit our new tenants. She makes owning and letting a property from overseas very viable.

Consumer · 26 October 2023

★★★★★ 5/5

Trustpilot

Successful tenancy renewal

A big thank you to Anthony Grundy for his good advice and for taking the time to carefully negotiate a rent increase with a longstanding tenant.

Alison · 14 July 2023

★★★★★ 1/5

Trustpilot

Stranger walked into my room while i was sleeping

1. Dexters gave keys to ‘maintenance worker’ to check our bathroom without letting us know so I was sleeping naked when he walked into my room.2. Landlord attempted to charge us £500 damge cost for a small 2 bed flat 2 months after we moved out, some dents they showed us were already there when we moved in, clearly indicated in our check-in report.3. They claimed meters are professionally managed by Dexters but when the energy supplier charged us after repairing the electricity meter, Dexters refused the responsibility to pay us back. After my own investigation with the energy supplier, I found out that the landlord used a ‘substitute meter’ instead of a legitimate meter. We tenants clearly are not responsible for paying the replacement of a knock-off. We have moved out for more than 3 months and this issue is still not resolved yet.4. It has been more than 3 months since we moved out and still haven’t received our deposit back.(Once they phoned us early in the morning which woke us up, just to ask whether we have set up an account with Thames Water -6 months after we moved in)

Sara · 6 January 2023

★★★★★ 1/5

Trustpilot

Unresponsive landlord and no solution from Dexters

They need to be more selective with the landlords that they work with. We have been waiting for the landlord to approve something for 4 months. Apparently the landlord hasn’t replied in 4 months. Dexters says they can’t do anything without landlord approval. This has been an awful experience so far.

Claudia · 25 October 2024

★★★★★ 5/5

Google

Great service, Ruby Burridge was very helpful with the search - showed great knowledge of the area and talked through options clearly.

Monty · 23 October 2023

★★★★★ 5/5

Trustpilot

Efficient Team members

We had an issue in the flat and I have to say that once you get in touch with the right team members they are very helpful ,in our case Lesley A. and Chris MC ,so a huge thank you to both for their help and support .

Chris · 6 December 2024

★★★★★ 5/5

Trustpilot

Huseyn Tas has always been extremely…

Huseyn Tas has always been extremely helpful when needed to manage issues at the property and very easy to contact and discuss any problem. 😊

Mariana · 15 June 2026

★★★★★ 1/5

Trustpilot

I am tenant that had complaint since…

I am a tenant that had complained since April , ( now it’s Christmas ), about a room that’s too cold even though heating full on . In November they fitted supressors to the window but nothing changed . Complained by mail 3 times . Workers finally came 2 weeks ago and said it’s the walls facing outside without insulation. I wrote to them after they came ( around 8 days later ) . They said they have not had workers come even though they did , and that if I wish they will allow me out of my contract ! Absolute joke . They do this so I will have a cold Christmas . The room is not inhabitable as the inside walls measured by there workman showed 12 degree , mold has got everywhere including bed linen . They should have offered me money off until room walls fixed so that room is usuable and discount as my heating has gone through the roof . I have been left no option so have instructed a solicitor to deal with it on my behalf

Ramadan · 23 December 2022

★★★★★ 5/5

Google

Great experience working with Gabriel from Dexters on a recent opportunity this year. He is a real people chaser and helped me getting my transaction done much faster. Thanks a lot!

Simone · 10 July 2025

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa efficiently and effctively resolved an error on the deposit return and was open, honest and an excellent communicator. Thanks Jadasa.

Trevor · 9 November 2023

★★★★★ 5/5

Trustpilot

Dexters Property Management

Dexters Property Management.After starting a new tenancy, from day one, Vanessa (Property Manager) provided outstanding service and took prompt actions, by liaising with the landlord, booking repairs, checking regularly and making other arrangement, helping us to settled well in our new home.Vanessa delivered ongoing excellent support and established a great communication between the tenant and the Property management team. Thank you for all your advise and support! Alex and Florentina

Alex · 13 October 2023

★★★★★ 5/5

Trustpilot

Great work!

Dexters have been fully managing my property since 2013. Always helpful and quick to respond. Josh Moody has been looking after my recently and has been a pleasure to deal with.

BD · 15 December 2024

★★★★★ 5/5

Google

Michael at Dexter's helped me tremendously during the process of buying my first home. As you can imagine, it was a super exciting but also anxious time and Michael helped me understand the process and took a lot of the stress away. He also helped me understand the offer process and suggest the best way to go forward with my offer(s).

Amy · 25 April 2024

★★★★★ 5/5

Trustpilot

Alistair was great

Alistair was very helpful in assisting the sale to proceed to exchange and completion quickly despite there being various issues involved in the sale.

Jo · 18 August 2023

★★★★★ 5/5

Trustpilot

Poppy was great!

Poppy was amazing whenever we contacted her.She always kept us up to date and took onboard our requests. Wish more estate agents had the work ethic Poppy does!

Laura · 25 April 2023

★★★★★ 5/5

Trustpilot

Great experience with Dexters and Konrad

Great experience with Dexters. Had a great first impression with the listings they had on the website. Got the flat sorted in just 4 days from the viewing date. Konrad has especially been helpful to me and my partner. Met him at the viewing. Easy to talk to and incredibly efficient. He was always available for any questions we had and kept us updated throughout the process. Amazing experience altogether. Highly recommend the service.

Priyanka · 22 June 2023

★★★★★ 5/5

Trustpilot

Staff are very helpful and…

Staff are very helpful and knowledgeable. My query was answered quickly.

Michael · 16 September 2026

★★★★★ 5/5

Trustpilot

What a wonderful choice I made.

What a wonderful choice I made.I used Dexters Clapham (Abbeville Road) to sell my house. Jake, John and their team were highly professional, the communication was excellent (always available to help and to resolve some issues) with me, the buyers and the lawyers involved. I highly recommend Dexters!!!

Mr · 29 November 2024

★★★★★ 5/5

Trustpilot

Helpful Advice. Timely Support.

Monika has done a great job over the last few weeks, ensuring that I am kept up to date on a variety of projects. She has offered helpful advice based on interactions with my tenants so that I am equipped to make the best choices concerning my property.

Stephen · 28 November 2024