Dexters New Homes Surbiton reviews in Kingston upon Thames

★★★★★ 1/5

Trustpilot

Disgusting customer service

On the 4th of March, my wife and I made an offer for an apartment in Chiswick. On the 6th of March our agent from Dexters, Shahida Noor, called my wife in the evening and said that the landlord accepted our offer and that we need to pay six months in advance and a holding deposit. She immediately sent us the invoice and we paid a half of the amount on 06.03 and the rest on 07.03. after that, Shahida wrote a list of questions, which we answered. among them was a request to pay next 6 months of the rent on the fourth month of our stay. We replied that this is not suitable for us and from that moment the agent stopped answering letters and calls. On the 09.03 we had to go to the agency to find out what was going on. Shahida met us and told us the wonderful news about the fact that the landlord doubts our ability to pay. (we arrived a month ago and have brps) I have an official job in London, my wife can't work yet because we have a 5 year old daughter with us. In order for the wife to be able to go to work, it is necessary that our daughter will go school, you need to rent an apartment to apply for school. such a circle. We said that we are ready to show our bank statements from our native country + real estate documents. we were told ok, send, which we did in the evening of the same day. In response, we received an answer from Shahida that the landlord rejected our offer, ok, it turned out that since the transfer of money to Dexters, the apartment continued to be shown to other people, perhaps they simply offered more money. On the 10th of March we sent the bank details for a refund, today is 14th March and we have not even been sent a confirmation of the operation from the bank. Shahida still does not answer our emails. The actions of the agency represented by Shahida are not only illegal but also inhumane, the post code of the agency is w4 5tfUPD we get our money back, but the situation is awful

Rodion · 15 March 2023

★★★★★ 5/5

Trustpilot

Joanne Witter is a superstar

Joanne Witter is a superstar, I had a problem and within a few hours it was sorted. (Management west 3)

Lisa · 26 January 2024

★★★★★ 5/5

Trustpilot

Natasha is excellent

Natasha is excellent. Very responsive and truly invested in making your experience as a landlord as easy and stress-free as possible. Would highly recommend.

HKMA · 25 October 2023

★★★★★ 1/5

Trustpilot

If to consider the way they are lying…

If to consider the way they are lying to the tenants and probably to the landlords then they should been closed by nowNot sure if central management, or if if there is a manager responsible for their team but the seems like they don’t care. !!!!!In my case i pay 3000£ per month rent cause from the day one when we move the house was in a bad shape, but everything was just at the beginning, after a year they still not fixing plumbing /drainage or other major issues, after a year they are sending only irresponsible traders that only messing with this property (if you are a landlord you should be worried about it) despite all this they will be threatening you with with ,,bad recommendations after,, in my case I don’t pay the rent till a professional it is not confirming via email that is coming(and I’m going and verify that that company has good reviews cause l don’t know what else to do anymore)So yeah, you you want to live a nightmare rent with them, if you want to destroy your property let your house in their hands, they are the right experts ,, please don’t say you sorry to hear this cause is all fake, like all your ,,maintenance managers,,

The · 13 March 2023

★★★★★ 4/5

Trustpilot

Very good service

Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.

Tom · 24 October 2023

★★★★★ 5/5

Trustpilot

Great people to entrust your house when you are moving abroad

Perfectly managing our property for us while we are abroad for several year. Everything is dealt with swiftly and transparently. Natasha Bedenik is great!

Laurent · 23 October 2023

★★★★★ 5/5

Google

I would like to big thank to Sundeep for all his help, understanding and being always there for any questions. Very professional and friendly, made my journey as easy as possible. All your help very much appreciated, thank you!PositiveResponsiveness, Quality, Professionalism, Value

Neslihan · 10 January 2022

★★★★★ 5/5

Trustpilot

Excellent Management Agents

Graziana Doronzo and Angelo Fierro are our 'go to' contacts at Dexters, for a property we rent in North London. They are always friendly and super helpful. We are never made to feel we are a nuisance (as apparently some management agents are inclined to do). We feel fortunate that they are there at the end of a phone call or email, should the need arise to call them.Thank you guys.

Jayney · 16 November 2023

★★★★★ 5/5

Trustpilot

Thanks for your help Kieran!

We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!

Emily · 17 October 2023

★★★★★ 1/5

Trustpilot

Illegally withholding a deposit

Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.

Kevin · 1 March 2023

★★★★★ 1/5

Trustpilot

Waste of resources

For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.

Kathy · 16 October 2023

★★★★★ 1/5

Trustpilot

I could give a zero star review if…

I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!

Maria · 1 March 2023

★★★★★ 5/5

Trustpilot

Many thanks to Petros Giorganios for…

Many thanks to Petros Giorganios for his excellent support service!

Ms · 30 July 2024

★★★★★ 1/5

Trustpilot

Horrible Customer Service

Just got a call from someone from the Ealing Broadway office for a property search his name was Cameron. He asked me if I had 2 minutes to give my details, making him aware these are working hours I will be available at 5pm to give him the details. He then replies saying "when you are interested please call us back" This is horrible customer service that you shut your customer off by saying "call back when you are interested!" why do you ask then if we have 2 minutes when we explain we do not this is the answer we get. Please train your staff they are a group of very rude agents and this has not happened the first time! I would rate you a negative if I could.

Sonika · 28 February 2023

★★★★★ 1/5

Trustpilot

Waste of time

So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.

Deborah · 7 February 2024

★★★★★ 1/5

Trustpilot

Utter incompetence, no shame, shocking lies in written correspondence

Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.

Senad · 27 February 2023

★★★★★ 5/5

Trustpilot

Thank you Donalina

I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.

K.C · 10 October 2023

★★★★★ 5/5

Trustpilot

Have spent a quite a few weeks looking…

Have spent a quite a few weeks looking for a new place, Dexter’s have been a pleasure to work with especially Jude from the Islington office. Really nice guy and more than happy to help. Highly recommend. Harry dad

Harry · 17 May 2022

★★★★★ 5/5

Trustpilot

Efficient and speedy service

Huseyin Tas organised work to be carried out for my flat very efficiently and quickly, and explained everything clearly. I was very pleased with the service.

Barbara · 19 June 2026

★★★★★ 5/5

Trustpilot

Donalina has great customer service skills

Donalina is very helpful, her customer service is great and trustable.

Ana · 3 July 2024

★★★★★ 5/5

Trustpilot

Donna is really professional and able…

Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.

Alexandra · 26 October 2023

★★★★★ 1/5

Trustpilot

Harassed and threatened by this company. Do not use!

The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with Dexters company before, yet they emailed me twice, claiming we'd conversed and agreed on a tenancy termination date. This is libellous, we have never spoken in this capacity! They have even issued an invalid eviction notice. I fully intend to add them to the original police report against my landlord and his agent and report them to Property Ombudsman. Trading Standards next!Do not use them!

Michelle · 8 February 2023

★★★★★ 5/5

Trustpilot

Myra is an outstanding agent

Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.

James · 25 October 2023

★★★★★ 5/5

Trustpilot

Surprisingly decent for renters

Zelda Carr has been very helpful at Dexters, as has Mohammed Amin and various others. They respond quickly to problems and are trustworthy.

Sam · 25 October 2023