Dexters Kingston reviews in Kingston upon Thames

★★★★★ 5/5

Google

I'm currently going through the process of buying a property through Dexters. They have by far been the most professional and competent estate agents I have dealt with. Peter and Harry have been particularly helpful as I navigate the system as a first time buyer.

Joe · 27 July 2024

★★★★★ 5/5

Trustpilot

My experience with Dexters has been…

My experience with Dexters has been excellent. Bow went above and beyond and updated me throughout the process. I would definitely recommend, 5 star service :)

China · 18 May 2022

★★★★★ 5/5

Trustpilot

I have been with Dexters for more than…

I have been with Dexters for more than 20 years and was always happy overall. Since Lily Dimitrova and Nasra Said have taken charge of my two flats, I found friends there and people I can always rely on. The two ladies have been wonderful in their job assisting me and taking care of problems in good time.

Frosso · 1 November 2023

★★★★★ 1/5

Trustpilot

AVOID THIS AGENCY LIKE THE WORST PLAGUE…

AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER! (Branch: Notting Hill)Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end.First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount.Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again.I've vacated the property 4 months ago and paid the full amount, but still receive calls from the agency for random stuff or vendors trying to get access to the property.We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause.Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer.In summary, you'll be better off by going with another agency! Or at least don't sign a long contract through them.

Saad · 20 May 2021

★★★★★ 5/5

Trustpilot

Quality service

Having a property to let at the moment is not as easy as it was a couple of years ago. Moritz Fisch and Mawuena Amedewonu of Dexters have been very proactive in their attempt to let it for me, showing people round, keeping me posted every time they were showing it to prospective clients, returning my calls or letting me know how it was going on. Always polite, friendly and helpful. I would not hesitate to use them again. Thank you.

Marie-Christine · 9 May 2021

★★★★★ 5/5

Google

I had really good service when looking for a property from Harvey Barton. He listened to my requirements and alerted me when real matches fitted the bill. Was very helpful throughout the process. I am very pleased with my new home.

Janina · 25 September 2024

★★★★★ 5/5

Google

Mustafa Soner is a very kind agent in Dexters Kingston

Ken · 26 October 2023

★★★★★ 5/5

Trustpilot

Nice business to work with

Nice business to work with. Natasha has been very helpful.

Paul · 25 October 2023

★★★★★ 1/5

Trustpilot

Bunch of aggressive cowboys

Bunch of cowboys. Aggressive agents, lied about school catchment area to show us properties we didn’t want to see. Other agent didn’t want to show us properties until our house was on the market. They force sellers and buyers to use their solicitor service which in our case resulted in a dispute and had to find another solicitor half way through. They are sleazy as hell.

Phil · 13 March 2023

★★★★★ 2/5

Trustpilot

The worst agency ever

By far the worst experience I have with a lettings agency. I recommend anyone to avoid working with them if they are a self-employed person trying to rent. I tried renting a property they manage on behalf of the landlord. First they requested my credit card details to consider my offer as serious. This is just to consider my offer, not to accept or refuse it. I tried explaining to them how unreasonable how an unsafe situation it puts me into. The only thing they would lose if I am not serious with my offer, would be time which we already lost due to discussing this for a while. Then we somehow agreed on the offer. They told me they need x30 times of rent of income. I especially told them at the beginning that I a self-employed person, I did not have the income as an individual but the company I own has this income and I am keeping the money in there. They agreed to it, then we started the referencing process but when it comes to financial checks they rejected the income of the company to accept as a financial proof due to the assesment from the referencing company. I even had my accountant confirming the amount requested but they still rejected it, asking for full 12 months of rent in advance. I tried explaining to them how unjustified and unreasonable this is, that I provided financial proof through my accountant, my current landlord gave a great feedback that I pay my rents and my credit score check came positive. They still rejected to accept despite everything.An update on above: I said to the agency that there isn't anything else I can do and I believe that I have provided every proof of financial affordability. They then arranged a call with the landlord. The call I had with the landlord made him feel more comfortable and we agreed on the deal. I would like to point out that people I dealt with in Dexters, tried their best way to flex the rules within their power and company procedures to help me. So I do not have anything against them but the company procedures are heavily landlord-favoured and makes it very difficult for a self-employed person to rent.

Kerem · 8 April 2021

★★★★★ 5/5

Trustpilot

Friendly and supportive

Ezekiel was friendly and supportive in my request

Matt · 5 December 2023

★★★★★ 1/5

Trustpilot

Avoid

We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.

Betty · 17 November 2022

★★★★★ 5/5

Trustpilot

The entire team at Dexters Acton have…

The entire team at Dexters Acton have been wonderful. Incredibly attentive and professional. Its a pleasure as a landlord to work with them. Furthermore, the property management team totally lifts a huge weight of my shoulders as they run my properties seamlessly and are always on hand to help. Really a 10/10 experience from the whole team!

Cyrus · 10 November 2023

★★★★★ 1/5

Trustpilot

Despite multiple emails no response

Despite multiple emails no response. Huge crack in the ceiling needs fixing for over 6months, property was filthy when we moved in despite promises it would be professionally cleaned. Dexters even made us move our date to move in claiming they needed time to make fixes and clean the property, costing us £200 by having to extend our previous tenancy, and actually did nothing. On top of this, when addressing poor soundproofing in the property I recieved a very rude email from a manager telling me if I didn't like it we could leave (at great personal expense). Pretty disgusted. Avoid renting from Dexters.

Tom · 30 March 2021

★★★★★ 5/5

Trustpilot

Very solid management service .Tenancy…

Very solid management service .Tenancy Renewals, compliance & an ability to help solve difficult issues Particularly helpful is Claire Gallagher-Doherty who heads the Management team is super efficient & helpful. I send her a request and she responds very quickly. She adopts a tough pro-active approach to tenancy issues such as rent arrears & serving notices efficiently.

Kate · 8 November 2023

★★★★★ 5/5

Trustpilot

Dexters of Kensal Rise.

Dexters Kensal Rise, From the moment I walked into this branch the staff were first class, I explained that I didn’t want property developers or someone on a buy2rent scheme, to purchase my flat.The manager David Luxton & Riannon Edwards phoned me every Monday with updates on the sale, I received constant emails informing me of viewings, of which there were several during this second lockdown period.I have no hesitation in recommending Dexters of Kensal Rise, they couldn’t have been more helpful.David Luxton and Riannon Edwards have been throughly professional and courteous throughout the sale process... they fulfilled my request by finding a person who wanted to buy my flat and make it their permanent home. Selling or buying a property as many people will know can be a very stressful process, Dexters of Kensal Rise took so much of that stress away, certainly with their weekly update procedure, furthermore... on the occasions when I phoned their office I always got a response or a call-back if they were busy.You want an agent in your corner getting the best possible deal for you and your family, then I say use Dexters of Kensal Rise, also can I add... do listen to their advice when it comes to securing a conveyance solicitor to act on your behalf, solicitors are a massive part of the buying/selling process when it comes to the property market.Please Note... this is a ‘5 STAR’ review, I could not be more delighted with the service received from David Luxton and his staff at Kensal Rise.Joe Hylton.

Joe · 24 March 2021

★★★★★ 1/5

Trustpilot

The WORST - and apparently now I own a house??

I had the very WORST experience renting from Dexter's for three years - losing documents, messing up dates, losing passport scans, repeatedly not answering emails, refusing to return my deposit (which the landlord approved!), etc. Thankfully I had a lovely landlord who escalated matters for us on several occasions, but I cannot stress how incompetent this company is all around.Still, the cherry on top has to come today, 6 months after I ended my rental contract through Dexter's. Someone from an office I've never been in touch with just called to ask me how I'm getting on in the house I "bought from Dexter's" in 2018. Only problem is that I have never bought a house and certainly never would from Dexters!! She confirmed that my details are registered as the owner on this house, and seemed just as confused as I was when I said she had the wrong person. At this point, I am beyond my wits end with this company and have to laugh. How am I registered as the owner on a house I've never heard of from a branch of this company I never dealt with?!Do yourself a favour - AVOID! Truly the worst company I've ever dealt with.

Amy · 23 March 2021

★★★★★ 5/5

Trustpilot

happy landlord

I am more than happy to say how impressed that I have been with the service you have given me with letting our flat in Courtlands. Having been instructed at midday, you amazingly conducted 6 viewings by the end of the same day, and secured an offer for the full asking price within 24 hours. In addition, you have continued to be extremely courteous and helpful after letting the property, and I would not hesitate in recommending you to other landlords, and I will be looking to use you again.

Peter · 23 March 2021

★★★★★ 5/5

Trustpilot

"Exceptional Service and Care: A Review of Dexters with Daragh Power"

I’ve had an exceptional experience with Dexters. Daragh Power, from the management team, exceeded my expectations. Dealing with a challenging tenant who went MIA, Daragh swiftly resolved all issues and even secured compensation on my deposit, which was unexpected. His genuine concern for his clients’ needs truly stood out.

Jehan · 27 April 2024

★★★★★ 1/5

Trustpilot

Steer clear as a buyer

Steer clear no matter how much you like a property, if it's marketed by Dexter's steer clear. Unprofessional, incompetent, misinformation and too cosy with their conveyancers which were forced upon me as a condition of sale- thus actually illegal practice, and too cosy with developers putting undue pressure on buyer. Internally an absolute mess and no idea about compliance and do not communicate with each other, and I got 'too important and busy to speak to buyers' message from a couple of 'directors'/ 'managers' when trying to escalate matters after numerous conflicting information from their teams.If you are a buyer steer clear.

AH · 17 March 2021

★★★★★ 1/5

Trustpilot

Buyer beware!

If you’re a buyer I’d stay away.They’re pushy, forceful and unhelpful. They don’t answer your calls and when they do they say “oh sorry that persons away from their desk”. They never respond to your emails or put anything in writing. Have a company policy that means the house your buying is never marked as “under offer” on their site because they want to keep their marketing up. Will try and pressure you into using their expensive solicitors service (that’s their partner so they get a cut). I will never deal with them again and I’m actually very tempted to look into the formal complains procedure as I feel very uncomfortable about the whole process I’ve been through with Dexters. I would have expected so much better from an estate agent than this it’s already stressful enough buying a property it doesn’t need people like Dexters employees making it 10x more stressful.

Steve · 15 March 2021

★★★★★ 5/5

Trustpilot

Donalina provides a great service

Donalina is very efficient and prompt. Happy with Dexters service.

Rina · 11 October 2023

★★★★★ 1/5

Trustpilot

Avoid Dexters!

On two occasions have I been a tenant in properties managed by Dexters (Notting Hill) and never have I experienced anything like it. As soon as you sign the agreement you will be downgraded to a level of service that no matter how amazing the property is, you will not be enjoying the tenancy. I have on both occasions become good friends with the landlords who very much also seemed to be regretting doing business with Dexters.I strongly advise you to find another property management, both as a tenant as well as a landlord.A few examples include- not being given a key after the locks had been changed, without letting me know. - Showing up unannounced and locking themselves in.- Promised me the construction site across would only be interior work when they then started to tear down the building, leaving me no choice but to ask the landlord for an early surrender.Response to comment:Dear Evie, Thank you for your reply. I find it hard to believe that you are not able to find me in your records with the information that I have shared. However, if you are actually sincere about wanting to get to the bottom of this you should not look into my details, but instead into the DNA and organisational structure and culture of your company. My review has not been written for the sake of bettering my experience or as an appeal to Dexters, but for the sake of others to avoid making the same mistake as I did, choosing Dexters.

Soren · 9 March 2021

★★★★★ 5/5

Trustpilot

Excellent customer service

I had the pleasure of dealing with Dexters North Property Management Team and more specifically with Petros Giorganios who provided excellent customer service. Petros has helped me a few times in the past year and has always been excellent in dealing with any potential issues that my property had, being always pro active and finding the best solutions.

G · 9 October 2023