Dexters Kingston reviews in Kingston upon Thames

★★★★★ 1/5

Trustpilot

bad experience throughout stay

I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!

Maggie麦基 · 5 November 2021

★★★★★ 5/5

Trustpilot

Excellent service.

I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!

Sharon · 6 June 2023

★★★★★ 5/5

Google

Kristian Gray is very helpful in my current flat search. Very prompt and transparent in giving updates/information. Looking forward to finding a great flat with your help!

Marjorie · 4 October 2024

★★★★★ 5/5

Trustpilot

Efficient, Professional & Helpful

Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.

Marco · 11 April 2022

★★★★★ 1/5

Trustpilot

Spammers

Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.

Mary · 23 June 2024

★★★★★ 5/5

Google

Dear Joshua Evans, I wanted to take a moment to express my sincerest gratitude for the outstanding service you provided throughout our real estate journey. Your dedication, professionalism, and expertise stands out. You have consistently went above and beyond to ensure that every detail was taken care of. Thank you once again!

Aslam · 28 April 2024

★★★★★ 1/5

Trustpilot

OAKLANDS RISE NW10 6FJ---NO HEATING AND…

OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!

Reni · 14 February 2022

★★★★★ 5/5

Trustpilot

I have been dealing with Zak Mcnicholas…

I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.

Demetris · 20 December 2021

★★★★★ 5/5

Google

I am extremely happy for the provided services, from signing contract to renting and any problems. Very fast contact over email, perfect resolutions of any occuring issues. I've been treated extremely well no matter what problems I came with and they have all been solved quickly. I can vouch for this company, especially for Sonia De Abreu.

Michael · 14 January 2024

★★★★★ 5/5

Trustpilot

My experience with Charlie and Parys…

My experience with Charlie and Parys was excellent. They got me a sale within a month, and were responsive throughout the process - I would highly recommend them both, and the Dexters Notting Hill Office.

Tansy · 2 March 2021

★★★★★ 5/5

Trustpilot

Dexters....The experience

Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue

Frank · 25 September 2021

★★★★★ 5/5

Trustpilot

Jessica was highly efficient and…

Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much

G · 14 July 2023

★★★★★ 5/5

Trustpilot

Joanne

Joanne was phenomenal. Regular follow ups and had a solution oriented approach!

Umar · 26 October 2023

★★★★★ 5/5

Trustpilot

Great experience and ongoing support…

Great experience and ongoing support from Andrzej. All questions dealt with promptly. Good service. Thanks

Chris · 16 June 2026

★★★★★ 5/5

Trustpilot

Samara at Dexter…

I am currently in the process of purchasing a property with Dexter and my agent is Samara. I previously viewed some properties with another Dexter office and they were very unprofessional and I was hesitant at first to use Dexter again. However, my experience with Samara so far has been extremally good. She is very responsive and approachable with in-depth knowledge of the market and the area. I couldn't wish for a better agent especially as a first time buyer.

Agnieszka · 15 September 2021

★★★★★ 1/5

Trustpilot

Horrible property & staff

Pretty sure all the reviews on here are fake. We had an awful time with Dexter’s with our rental property. The flat we lived in was not suitable for humans to live in (they’ve still kept this on the market and let it to some poor other tenants). The property was full of black mould, mice and the windows rotting away, one didn’t even close properly! Whenever we asked for help/repairs we were always greeted with an argumentative tenant support team who even suggest it’s our fault and to send the bill to us! To top it off, when I was under a redundancy process during Covid, I asked for some flexibility with pushing the rent day back by a couple of days (something I hadn’t asked for throughout the whole tenancy) and was shouted at and even threatened a bad reference if I didn’t pay on time. If you want to deal with an agency who has any compassion, these are not the ones for you. They’re only nice when you’re finding a property and resigning your contract!

Katie · 13 September 2021

★★★★★ 1/5

Trustpilot

They are positively awful!

They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!

Esmê · 15 April 2024

★★★★★ 5/5

Trustpilot

Great team

Very happy with management service from Dexters, especially Kiera. Thank you!

J.E.S · 15 November 2023

★★★★★ 5/5

Trustpilot

Friendly and efficient Agents

Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.

Holley · 1 September 2023

★★★★★ 5/5

Trustpilot

Dexters Cricklewood - Brilliant!

Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.

H · 1 September 2023

★★★★★ 5/5

Trustpilot

Jack Morgan has been extremely…

Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…

Rachel · 7 September 2022

★★★★★ 1/5

Trustpilot

Bad experience with the Earl’s Court Branch

I had a bad experience with the Earl’s Court branch as one of their tenants. During my 2 year contract with them I had no idea who my property manager was. They were constantly changing and never notified us of this change. This meant that whenever I had a query or complaint I would get passed around from person to person and it would take weeks to even get a response. For example, we had some tiles break off from the shower wall due to expanding pipes. We informed an agent of this because this was a safety hazard. However, it was never fixed. On several occasions when I called to make a simple enquiry the agents have been very rude and abrupt. They had no respect for us as tenants. When our contract was nearing its end and the property was going back on the market, agents would enter our property without a 24 hour notice and without our permission. This happened over 20 times. One day I even woke up to find one of the agents in my apartment, who had entered with his own set of keys and without telling us that he was coming. I asked the agents to stop entering without permission, however, they continued to do so. I have now found out that it is illegal for them to do this. I would not recommend renting with Dexter’s.

Meera · 8 September 2021

★★★★★ 5/5

Trustpilot

Donalina Gargrupe was extremely helpful…

Donalina Gargrupe was extremely helpful in sorting a property management issue

Imane · 13 November 2023

★★★★★ 5/5

Trustpilot

It is my trust agent

It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.

Hanwei · 19 October 2020