Trusted Agent profile · Kingston upon Thames

Dexters Kingston reviews in Kingston upon Thames

4.3

★★★★★ Great

2,512 reviews across 2 platforms

4 Wood Street, Kingston Upon Thames, KT1 1TG, KT1 1TG

Dexters's office in Kingston upon Thames, at 4 Wood Street, is rated 4.3 out of 5 across 2,512 reviews on two platforms, including 476 Google reviews rated 4.8.

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4.8 / 5

476

Reviews on Google

This office

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2,036

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Although I ended up finding a flat via another agent, the dexter Kingston branch provided excellent service during the flat search process. Especially Alex, who not only screened and recommended properties in a timely manner according to our needs, arranged viewings very quickly, but also followed up very efficiently. Many thanks.

Yiru · 26 August 2024

Agent replied · 25 October 2024

Dear Yiru, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Alfie went above and beyond to get us over the finish line. Great communication and help throughout the whole process. Top man

Darius · 3 September 2025

Agent replied · 8 September 2025

Dear Darius, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

The director Sonia at Dexters Kingston was amazing in helping me to resolve my tenancy deposit issues with the landlord. Sonia was prompt and understanding and everything was communicated in a professional manner to come to a fair and positive resolution. Thank you Sonia! I am truly grateful for your time and efforts to resolve this

Donna · 28 May 2024

Agent replied · 25 October 2024

Dear Donna, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team

5/5

Trustpilot

Myra Mettam has been my point of…

Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!

Jane · 28 October 2023

Agent replied · 22 November 2024

Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra and Sebastian. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jess Woods has been absolutely wonderful to work with throughout my search for a flat. It’s been such a stressful few weeks and it was a breath of fresh air to work with someone who truly had their client’s best interests at heart. I especially appreciated her advice on putting forward a successful bid which both myself and the landlord would be happy with. 5 stars!!

Liz · 26 October 2023

Agent replied · 25 October 2024

Dear Liz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We had a very positive experience with Rai

We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!

Flaminia · 9 October 2026

5/5

Google

Joshua has been very responsive and helpful in guiding me through finding a rent in Kingston. As a 1st time tenant in the UK, I have been provided with necessary and additional tips on the general proesses. Although a rent hasn't be fixed yet, I do appreciate the services he has provided so far.

Kelvin · 27 June 2024

Agent replied · 25 October 2024

Dear Kelvin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

I had a lovely time securing a flat with Anisa. Her response were super quick and she definitely looked out for me and my partner! Couldn't thank enough

Svarbus · 11 August 2026

Agent replied · 11 October 2026

Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

Petros was exemplary…

Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.

Nathan · 30 April 2024

Agent replied · 22 October 2024

Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022

Agent replied · 22 November 2024

Dear Aigerim, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My experience with Bella from Dexters Kingston has been nothing short of exceptional! She has been so responsive, understanding, kind and knowledgeable. 5 stars is just not enough! Bella you are truly an asset to Dexters! Thank you so much for finding me my new home.

Mariana · 1 November 2024

Agent replied · 8 November 2024

Dear Mariana, We really appreciate you taking the time to leave such lovely comments about Isabella. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

I recently worked with Kristian, helping me with my search for my first rental property. His service was absolutely outstanding, being very informative and helpful along the journey, answering any queries I had, overall just making the process very smooth and straightforward. I would 100% recommend.

Aaron · 1 November 2024

Agent replied · 8 November 2024

Dear Aaron, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Thank you Monika

Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate

Cristinel · 20 February 2024

Agent replied · 22 October 2024

Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

2/5

Trustpilot

They just don't care

Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....

Ed · 27 June 2022

Agent replied · 22 November 2024

Dear Ed, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Emma Kilpin at Dexters was so helpful…

Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.

Nicolas · 16 February 2024

Agent replied · 22 October 2024

Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Very professional staff

Leighton was very professional and helpful. Renting with Dexters was made a painless process as a result! Would recommend

Dan · 19 June 2026

5/5

Trustpilot

Dexter managed a very difficult…

Dexter managed a very difficult negotiation for my tenancy agreement renewal. Shayan was overwhelmingly supportive going beyond my expectations to keep me as their client (of many years) Shayan clearly showed me how important for the agency was to keep the property’s landlord as well as the tenant. I am immensely greatful for the amazing gesture. Thank you Shayan from the bottom of my heart.

Arianna · 21 October 2023

Agent replied · 22 November 2024

Dear Arianna, Thank you for taking the time to leave a lovely review regarding Shayan. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Special thanks are given to Dexters for my property search recently, especially Kelsey. She is hardworking and caring. She can understand the needs of her clients and look for suitable properties for them. Really glad to have her to be around these days. Thank you once again!

Joyce · 4 October 2024

Agent replied · 25 October 2024

Dear Joyce, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I had the pleasure of having worked with Isabela Briley from Dexters Estate agents. Showing me around properties. I was very impressed with her knowledge of the property also the local area. She was very friendly good at understanding exactly what was needed for our family.

Carole · 18 October 2024

Agent replied · 25 October 2024

Dear Carole, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Trustpilot

I had the privilege of collaborating…

I had the privilege of collaborating with Venessa recently, and I am compelled to express my utmost satisfaction with her assistance. Venessa's unwavering commitment to professionalism, coupled with her meticulous attention to detail, significantly enhanced the overall experience. Her profound expertise and affable demeanor undoubtedly position her as an invaluable asset. I wholeheartedly recommend Venessa for her exceptional contributions and commendable work ethic.

Ali · 4 December 2023

Agent replied · 22 November 2024

Dear Ali, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters Kingston

The director Sonia at Dexters Kingston was absolutely amazing in helping me to resolve my tenancy deposit issues with the landlord. Sonia is very efficient and understanding and everything was communicated in a professional manner to come to a fair and positive resolution. Thank you Sonia! I am truly grateful for your time and effort

Donna · 16 May 2024

Agent replied · 22 October 2024

Dear Donna, Thank you so much for your 5* review and kind comments regarding Sonia in our Kingston team. If we can be of any assistance in the future, please do not hesitate to contact us. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Petros is always ready and willing to…

Petros is always ready and willing to help with anything relating to the property. Always kind and professional.

Hanisha · 22 June 2026

5/5

Trustpilot

100% positive experience

We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.

Poppy · 26 June 2023

Agent replied · 22 November 2024

Dear Poppy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

A massive thank you to Nigel for helping myself and my partner find a property. Quick responses, goes above and beyond, and when he says 'leave it with me' you can trust it will get done. Thank you to everyone for helping us find an ideal and dream property.

Charles · 26 August 2024

Agent replied · 25 October 2024

Dear Charles, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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