Trusted Agent profile
★★★★★
94 reviews across 2 platforms
First Floor, 16-18 High Street, Kingston upon Thames, KT1 1EY, Kingston upon Thames KT1 1EY
Cocoon Estate Agents's Kingston upon Thames office at First Floor is rated 4.5 out of 5 across 94 reviews on two platforms, including 35 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotA quick and easy solution to market…
A quick and easy solution to market your property. Fill out the form with all the property details, write a description, add your photos. Provide some proof of ownership, an energy certificate is also required and you're done. Where else can you get that for the price, the support and customer service are also excellent..Sit back and wait once the ad hits Rightmove and Zoopla your inbox explodes!
5/5
TrustpilotGreat Service
Amira has been our Property Manager for almost a year now and it has always been a pleasure to deal with her.
1/5
TrustpilotNot worth the effort or hassle
Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.
5/5
TrustpilotAmira is an excellent professional
Amira is an excellent professional, very quick to resolve any issue and always provide perfect communication. Thank you!
5/5
GoogleWent to view a house with these estate agents,really friendly and communicated so well via email, and they are really respectful and I enjoyed viewing with them, sadly the property wasn't for us but I would recommend viewing through these guys based on thier customer service alone.
5/5
TrustpilotEdward and his team are very friendly…
Edward and his team are very friendly and efficient, thanks for your assistance. Jason Redman(Edinburgh)
5/5
TrustpilotBrilliant service as per usual
Brilliant service as per usual. Cortni is great.
5/5
TrustpilotBrilliant service as per usual
Brilliant service as per usual. Cortni is great.
1/5
GoogleUnprofessional, I received a message from an outlook account on a friday night for a view on the following day.
5/5
GoogleCocoon are a very friendly and efficient agent. Everything was dealt with in a professional manner.
5/5
GoogleExcellent service. I have stayed in one of the properties in Walton On Thames for 3 years. Always easy to contact and really fast to resolve any issues that we had. Cocoon manage the property very well. Really sad that I had to leave so well managed property. Fully recommend for tenants and landlords.
5/5
TrustpilotExcellent service
Cocoon Estate Agents are a refreshing change in the lettings market, they focused on providing a really good service with clear concise communications. The team have been great and very responsive if any issues have arisen. I wouldn't hesitate highly recommending them to anyone in Kingston or the surrounding areas
5/5
TrustpilotExcellent service
Cocoon Estate Agents are a refreshing change in the lettings market, they focused on providing a really good service with clear concise communications. The team have been great and very responsive if any issues have arisen. I wouldn't hesitate highly recommending them to anyone in Kingston or the surrounding areas
5/5
TrustpilotSimply the Best!
Ed possesses the rare quality of constantly looking out for your best interests whilst simultaneously ensuring that you see the bigger picture. He keeps you regularly informed of progress and goes above and beyond to overcome any issues that arise.
5/5
TrustpilotFantastic Service
Honest and reliable, fantastic service. We have used Cocoon Estate Agents for a number of years. All staff are extremely helpful and quick to respond to any issues arising. They are very supportive and can deal with all situations that might arise from a tenancy.
5/5
TrustpilotConscientious and Tailored Service
I rate Cocoon very highly. They provide a great service, with plenty of options to tailor to your needs. I was impressed with the conscientiousness of my job’s representative. I will be using the again in the future.
4/5
GoogleI was very pleased with the service I received from Cocoon. The agent was knowledgeable, communicative and very customer service oriented. I viewed the property in question twice and Cocoon were very flexible and accommodating. I would be happy to recommend Cocoon based on my experience.
5/5
TrustpilotI am a landlord and I have been with…
I am a landlord and I have been with CoCoon Estates Agent since 2016. I am very happy with their service and would recommend them to landlords.
5/5
TrustpilotCocoon - very professional agency
Cocoon is a great agency that we have been dealing with for about 7 years now. We have always found them very professional. Amira always deals with our queries in a reliable and timely manner.
5/5
TrustpilotTop firm
Cocoon went the extra mile to provide a top service throughout the process. Every member of staff made sure that we were progressing timely through all stages. In spite of some difficulties Cocoon never ceased to provide support!
5/5
TrustpilotProfessional
Professional, Knowledgeable, Act for you,Personable not pushy, Driven for the right result. I have never used Cocoon before and they certainly over achieved my expectations! If you looking for agent who puts you first look no further.
5/5
GoogleI changed to Cocoon recently and the team where professional and gave expert advice. Their approach and dedication during a difficult year was outstanding. I absolutely recommend Cocoon. TOP WORK!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleCocoon were easy to contact and communicate with. I was able to find suitable tenants and have the lease Cocoon provided us with signed in a relatively short time. Great service - thank you!
5/5
TrustpilotFriendly and professional
The Team at Cocoon have been fantastic. Amira in particular has been lovely to deal with throughout our tenancy. Quick to respond and readily available. Would highly recommended. Thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cocoon Estate Agents's Kingston upon Thames office has 94 reviews across two platforms: 35 on Google, 59 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Cocoon Estate Agents is rated 4.5 out of 5 across all 94 reviews, and 4.3 out of 5 on Google from 35 reviews, checked 9 October 2026.
Cocoon Estate Agents, First Floor, 16-18 High Street, Kingston upon Thames, KT1 1EY, Kingston upon Thames KT1 1EY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.