Cocoon Estate Agents reviews

★★★★★ 5/5

Google

I sold my flat through Cocoon in April 2021. I paid for a listing only service and so had to take my own photos, write a description etc and Cocoon forwarded me the enquiries from Rightmove. Ed and Courtney were easy to deal with and I ended up instructing them for their sales chasing service to help my sale go through. If you are expecting a full estate agency service for £99 then you will be disappointed - these guys do exactly as they promise and no more. If you want a fair and professional service just to get your listing up on the property portals then this agent is perfect. Easy to get hold of and transparent. I think they do offer more proactive and hands-on services if that is what you are after, I am only commenting on their cheap Rightmove listing only service and their sales chasing service - both of which were exactly as described.

Samuel · 24 March 2022

★★★★★ 1/5

Trustpilot

Diabolically Poor Service

“A truly personal service” is what they say in their website. I say ‘they’ but every time I have called them their answer service bureau picks up the call. I have not once spoken to an actual My Cocoon employee. Clearly this is a sham estate agent out to take your money and hide behind email and an answering service. I confidently expect this ‘firm’ to disappear very soon owing a lot of people a lot of money.

Richard · 18 November 2024

★★★★★ 5/5

Google

Fantastic experience working with Edward and team over the past year! I highly recommend Cocoon. They provide a very personal service taking time to help you through the letting process and assisting with any questions along the way. The level of service has been great both before letting the property and during the letting. They are always available to answer questions as needed and respond very quickly to emails. Cocoon is the only company I would work with in Kingston. Plus their fees cannot be beaten!

Jason · 25 October 2014

★★★★★ 5/5

Trustpilot

We weren’t looking forward to selling…

We weren’t looking forward to selling our house in Haslemere, but Melanie was brilliant from the word go. Her knowledge of the local property market and clear-sighted information and advice were invaluable. Best of all was her ‘can do’ approach and availability to discuss and work through any issues as they arose. We are very happy indeed to recommend Cocoon - thanks Melanie and Ed!

Ms · 24 January 2022

★★★★★ 1/5

Google

One of the most stressful and energy sucking experiences I ever had. Charged me for professional cleaning prior moving into a property and when I moved there were rubbish bags all over the flat, including bedrooms!!!!! When it came the time of moving out advised me incorrectly on Deposit Return policy which created another drama situation! MD is completely unprofessional in dealing with people, will be rude and inappropriate in the way he emails you even if you are being polite and just trying to get things sorted. Unfortunately, for me it was a terrible experience! I would personally not recommend this agency to anyone.

Mira · 11 August 2019

★★★★★ 5/5

Google

Cocoon Estate Agents (and especially Rianna, who I dealt with) have exceeded expectations. Responses and support have been prompt and honest. The service provided is exactly what was promised to me with no hidden extras, friendly, open and much cheaper than any other estate agents that I have come across. I will definitely use them again and recommend them highly.

Tracy · 23 October 2020

★★★★★ 1/5

Google

The issue with working with an agent who is based outside of the area you are buying in, is they don't have local knowledge and therefore can inaccurately value property. The combination of buying a property which was over valued by £150K, being consistency chased for updates, without receiving useful insight, solutions or advice made this a painful experience. I wouldn't rush back to buy through them again.

Zac · 24 March 2021

★★★★★ 5/5

Trustpilot

Great little independent estate agent

Cocoon are great little independent estate agent, they are helpful and won't over charge you. As a landlord I dealt with Amira in property management a lot. She has always been helpful and responded to my queries in timely manner. She helped me resolve few issues, no problem. I would recommend Cocoon and Amira.

Alexandra · 3 September 2020

★★★★★ 5/5

Google

Amira was our letting agent for the past 2 years. What an amazing team Cocoon Estate Agents are. Amira we can't thank you enough for all your help during our tenancy. Bespoke, friendly and assertive! We would highly recommend renting through Cocoon.PositiveResponsiveness, Quality, Professionalism, Value

Courtney · 24 March 2022

★★★★★ 5/5

Trustpilot

Excellent service throughout

Edward and his team have been excellent in selling our property. Communication was spot on and we were updated throughout. They listed the property in October 2020 and it sold in February 2021. The fees are also incredibly reasonable. I wouldn't hesitate to recommend Cocoon to friends and family.

Jenny-Theresa · 23 February 2021

★★★★★ 1/5

Trustpilot

Dont waste your time, because they will

I have been calling up trying to speak to someone about a letting property to get a few details and arrange a viewing for 2 weeks now. I have rang about 6 times and each time i am told i will recieve a call back the next day to discuss the property but this never happens. It still has not happened.

Archie · 6 January 2021

★★★★★ 5/5

Trustpilot

Helpful and accommodating

Cocoon (Kingston) has been helpful and extremely accommodating so far. I moved right before the start of the lockdown, and they helped me make my move as smooth as possible. Special thanks to Amira for efficiently handling my queries and concerns after my move.

Margret · 10 July 2020

★★★★★ 1/5

Google

Less than 1 star service, I would not recommend this company to any one who wants to let or rent a property. They do not represent your best interests and their staff are under experienced. Avoid and go elsewhere! And as you can see it has taken them 3 months to notice my review! That's the level service you get folks!!

Shirley · 11 August 2019

★★★★★ 5/5

Trustpilot

Very efficient and cost effective service

Very efficient service, great customer support and excellent communication. Edward was amazing rapidly finding me a suitable tenant, identifying potential problems and getting them resolved. I would highly recommend Cocoon Estate Agents, especially taking into consideration there competitive pricing.

Elaine · 17 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend

Excellent service provided. If you are able to take photos, write a review of your property and are willing to conduct your own viewings this is unbeatable value in my opinion. Edward and team were helpful when I needed advice.

Dear · 3 March 2020

★★★★★ 5/5

Google

I had previously been renting my house with a large well known high street brand but I wanted to change to a smaller independent team of dedicated professionals, and I was recommended to Cocoon by an old friend. I have found the team to be excellent and I know they are experts and I appreciate their approach and their advice and patience. Recently, and during one of the most turbulent times in History for many industries, Cortni helped me to find really nice tenants very quickly and it was a pleasure to work with her. I now want Cortni to work with all our rental properties and I would be happy to recommend Cocoon to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Vijay · 24 March 2021

★★★★★ 5/5

Trustpilot

Excellent service at very competitive rates.

Like many people who decide to sell their property we went to several of the large a Estate Agents. Some of their commission rates were incredibly high. We were therefore so lucky to be recommended. Very professional and friendly and very competitive with their commission rates. In the days of Rightmove the buyer is not walking the high street looking in estate agents windows. We had our house sold within 10 days at the asking price. After 27 years selling a home can be quite daunting but Cocoon helped guide us through the process and were very active in progressing the sale through to completion. Cortni McFadyen was our main contact and she was excellent. I would certainly recommend Cocoon.

Agnes · 13 October 2020

★★★★★ 5/5

Trustpilot

Cocoon are excellent

I had previously been renting my house with a large well known high street brand but I wanted to change to a smaller independent team of dedicated professionals, and I was recommended to Cocoon by an old friend. I have found the team to be excellent and I know they are experts and I appreciate their approach and their advice and patience. Recently, and during one of the most turbulent times in History for many industries, Cortni helped me to find really nice tenants very quickly and it was a pleasure to work with her. I now want Cortni to work with all our rental properties and I would be happy to recommend Cocoon to friends and family.

Vijay · 24 July 2020

★★★★★ 5/5

Trustpilot

Great service at a great price

Cocoon was recommended by a friend as the affordable, alternate estate agents to use. Cortni has been very quick and efficient with the entire process. I would highly recommend them.

Maitrayee · 16 October 2020

★★★★★ 1/5

Google

Most unprofessional Estate agent I have ever come across. After arranging the first viewing for a property to buy we didn't manage to get in as they didn't give the tenants enough notice, second time no issues, third time they realised they did not have the key to the property on the way to meet us after everything had been arranged with plenty of advance. Not to mention waste of time, train fares and distress caused by such unprofessional behavior.

Gianpaolo · 24 October 2019

★★★★★ 5/5

Trustpilot

Used Cocoon to sell a property

Used Cocoon to sell a property - thought the £89 was too good to be true, and was probably a scam, but it was only £89 and was frankly astonished at how quick, easy and cost effective it was! I was fairly well prepared, so had all the documents they needed to hand, but sold in less than 72 hours for full asking price. 10/10 would definitely use again!

Tony's · 26 February 2022

★★★★★ 5/5

Trustpilot

Used Cocoon to sell a property

Used Cocoon to sell a property - thought the £89 was too good to be true, and was probably a scam, but it was only £89 and was frankly astonished at how quick, easy and cost effective it was! I was fairly well prepared, so had all the documents they needed to hand, but sold in less than 72 hours for full asking price. 10/10 would definitely use again!

Tony's · 26 February 2022

★★★★★ 5/5

Trustpilot

Amira

Working with Amira is always a pleasure. She’s always happy to help either on the phone or via email which is a massive help in this line of work.

Kirk · 14 July 2020

★★★★★ 5/5

Google

I've used Cocoon Estate Agents for over four years now for a buy to let property. New to being a landlord, I've found them incredibly helpful and reassuring, advising me on all matters and queries. They are a small team so you get a personal service and they recently found me a new tenant at a particularly difficult time within a month of the previous tenant moving out. I recommend them without reservation.PositiveResponsiveness, Quality, Professionalism, Value

C · 23 October 2020